Have been a satisfied customer for many years, unfortunately at $4.99 per item, it is no longer…read more"affordable" to use dry cleaning on a frequent basis. The service is superb and always with a smile but there is NO competition here in our area.

Very fast and affordable prices!!!! Would recommend to anyone looking for easy and fast servicesread more

I called prior to bringing my items in for alteration. One dress needed hemming and another item…read moreneeded the split to be sewn up a few inches . The ladies laughed when I asked for a time frame to complete the items--- I thought that was strange versus just saying if they could complete it or not . When I brought in the items I brought two more items to leave with them to complete whenever they had time . They were visibly bothered that I brought more items even though it was for a different day. Long story short I asked for pricing of the two items and they gave me the price but the next day when I came for pick up they charged much more. I asked about the price change as I never encountered that at a business - do not come here their pricing changes based on how they feel and they are both very rude .

I came with a bridesmaid dress that I needed hemmed. They asked me to try it on, took 3 mins to…read moreclip up the dress and then the seamstress walked away without giving me a pricing quote. To my surprise, after getting a text on the price, they charged me $60 more than a friend getting the same dress hemmed at another alteration shop here in Tyler. The work here is good, but be prepared to be overcharged. When I questioned the pricing, they said "it is good work, and that is the price." I will not use them again.

On 03 March, I dropped off 8 pair of pants that needed to be patched up, she claimed they would be…read morecomplete in 3-4 weeks. Today marked the end of week 4 and she stated they were not done because it was a lot of pants. I didn't understand her statement as she set the timeframe for completion. She also stated that today was the start of week 4 so technically she still had a week left. She obviously doesn't know how to count or look at a calendar. Regardless, attached is a picture of their work.

They have done a wonderful job on my garments. I think they are reasonably priced. Bear in mind…read morethat they close for lunch daily from 1:00 to 2:00.

I have been taking my clothes to Hart's for years and the service is always fast, friendly and…read moreefficient. I've never had any issues and they have always gone above and beyond to help when I had something that required special attention. I had a last-minute funeral once and thought my black suit was ready to go only to find that it was still sitting in the laundry bag. I took it to the team at Hart's and within an hour they had me cleaned, pressed and ready to go. I am eternally grateful for their kindness, understanding, and attention to their customers.

RUINED my mothers $80 Lacoste polo that I bought her as a gift. Burned 2 holes in the back, yellow…read morespots all over the front and back. The Owner(?) Dennis Worrell said to her "if we pay for everyone's items that get ruined, we'd be out of business", and I'm sure that's true! GARBAGE. Horrible management, horrible services!

Always the nicest and professional staff at this location. Easy in and out no traffic issues…read more They are fast and do a fantastic job with my suits, dress shirts and jeans. I think they are best value in town especially for the quality of their product.

DO NOT GIVE THIS COMPANY YOUR BUSINESS! My parents have…read morebeen going to this cleaners since before I was born since the son has taken over he has horrible business practices. I took a 120$ shirt to have it cleaned only wore the shirt once for my engagement party. When I got the shirt back it had grey/black stains all over the shirt, they apologized and proceeded to tell me that it was because "there employees are lazy and do not do there jobs correctly" quote Marry at the university location supposedly his right hand man. So I take the shirt to Marry that was 2 months ago I just received the still tarnished shirt and they refuse to fix it or refund me for a shirt that they messed up. So please protect your investments and know who your giving your business too! AGAIN STAY AWAY!!

This place is under new ownership but I had a great experience. I had some simple alterations and a…read morecouple of more complex items. They did an amazing job and were unbelievably fast. I miscommunicated about one item and they fixed it in less than 24 hours. Highly recommend!

I've had major and minor alterations done by Paul. Excellent workmanship, excellent communication,…read morefinished to my satisfaction in a timely manner. Paul is an artist in his profession!

In less than 1 year they have not returned 1 shirt and 4 slacks and they ruined a shirt. it is your…read moreword vs the computer system if something is lost. No refund offered because the system says it was delivered. Might have been delivered but just not to me. Make them give you a receipt of dropped off clothes.Tyler at the Palauxy and loop location. I am going elsewhere. Dr. Smith

Progress Cleaners launders all of my husband's shirts, and they always do a great job. There are…read morethree locations, and one is very convenient for us. If you prefer, PC has a pickup and delivery service.

This is the only place I trust to get any alterations done. I have taken several uniforms in and…read morethey will always look up the current regs to make sure patches and name tapes are sewn in the right spot. They are quick and accurate. When I drop anything off, I know it will be done when I need it if not before. Thank you for doing such great work at a good price.

I took in 3 pieces to be altered for my son's upcoming wedding: full-length silk skirt with…read morematching shell and a coordinating jacket.The hem on the outer skirt is very uneven with the underskirt more so (doesn't line up with the overskirt for the most part). The silk shell was taken up at the shoulder instead of hemmed from the bottom (which was suggested by Mary's Alterations) and ended up with very uneven stitching and seaming that doesn't match up. The jacket has a structured silk outer shell with a light, flowy underneath that shows from the front and bottom of jacket's sleeves and hem. The sleeves were too long and while the outer sleeves were hemmed to the needed length, the under sleeve was not and is still too long and out of propoption giving the jacket an awkward look. The jacket's shoulder width was to be taken but now the sleeves are too narrow making the jacket uncomfortable to move in. The alterations were not ready until the day after promised and had to be picked up in a rush with no time, on my part, for trying on or inspection. If it weren't for the wedding date and international departure being so close, I would take to a different alterations business to be fixed. Be advised that "Mary" has retired and her alterations business was purchased by Georgie Bridal and Formal which to me makes the 40 years in business an inaccurate statement. The two reasons I chose Mary's Alterations were the many happy customers based on service (prior to Mary's retirement) and the recommendation to "give them a look" by an acquaintance since they are located near me. The front office staff were personable and friendly but I will definitely let the person who recommended their service know about the quality received and suggest they reconsider any future recommendations. High quality and complicated alterations can be expensive; however, I don't feel the $200+ spent was close to value. ***this is the only alterations establishment I've ever used that requires upfront payment, in full. Be aware of this since it's possible your alterations will come back later than promised and less than adequately done.