After many years of using Regency Cleaners and enjoying the service, I have had to switch to VIP…read moreCleaners on Highway 155. My reason for switching was that my clothes started having a very strong perfume odor to them when I would pick them up. When I inquired about the smell, I wasn't given any clear explanation or any option for not having the perfume smell. I am not perfume sensitive, but just don't wear perfume and would prefer not to have my clothes smell like perfume. Sometimes, after hanging the clothes up that had come from the cleaners in my closet my entire closet would smell strongly of perfume for a long time after. I was told by my new dry cleaners that this has something to do with some type of filters that are not getting cleaned frequently enough and so the lingering perfumes from clothings just get passed on to mine. The cleaners on 155 called VIP does not seem to have this issue so far and they also have a drive-through which is one of the great things that I loved about Regency.

Prices are reasonable for dresses. Started taking my work dresses here. Most recent batch I was…read morenervous because the color block dress I had before and it bled when I hand washed it. Since buying the dress again (yes I bought another lol) I've taken it to be dry cleaned - no bleeding! Also the orange dress is a suede material I had pizza and dropped olive oil on the dress - I did take the dress the next day and they were able to get it out. For four work dresses it came to about $43 which is around $10 a dress plus tax I will say, I asked them about shoe repair and it was a little expensive for that and they send them out so I took my shoes else wear to be fixed

Have been a satisfied customer for many years, unfortunately at $4.99 per item, it is no longer…read more"affordable" to use dry cleaning on a frequent basis. The service is superb and always with a smile but there is NO competition here in our area.

Very fast and affordable prices!!!! Would recommend to anyone looking for easy and fast servicesread more

Have used them for several years. Very consistent and competitive, not to mention very quick!…read more Good people and ownership, will continue to recommend and trust them with my dry cleaning for years to come.

Pretty awful...when they do the clothes correctly, all is well. But that's rare. Every time I get…read moremy clothes back there's something wrong; missing or BROKEN buttons (like broken in half...), and the most recent visit my suit pants had a massive tear under my pocket. A big hole! Not good. Really bad. Yes, they offered to fix it. But how did that get through quality control?? No one saw that? How did that happen in the first place? So no, not satisfied with the service I've had here. Time to search for another dry cleaning place, which are plenty. You'd think knowing that, you'd be more careful so your customers don't go anywhere else...

Always the nicest and professional staff at this location. Easy in and out no traffic issues…read more They are fast and do a fantastic job with my suits, dress shirts and jeans. I think they are best value in town especially for the quality of their product.

DO NOT GIVE THIS COMPANY YOUR BUSINESS! My parents have…read morebeen going to this cleaners since before I was born since the son has taken over he has horrible business practices. I took a 120$ shirt to have it cleaned only wore the shirt once for my engagement party. When I got the shirt back it had grey/black stains all over the shirt, they apologized and proceeded to tell me that it was because "there employees are lazy and do not do there jobs correctly" quote Marry at the university location supposedly his right hand man. So I take the shirt to Marry that was 2 months ago I just received the still tarnished shirt and they refuse to fix it or refund me for a shirt that they messed up. So please protect your investments and know who your giving your business too! AGAIN STAY AWAY!!

The Cleaning Co on Troup Hwy is the best cleaners in Tyler. Friendly staff, fast service, and my…read moreclothes always come back looking perfect. They're reliable, professional, and consistently do a great job. Highly recommend! Great Priced and Great Customer Service!

I'm very disappointed in this location. I went to pick up my rug from this location and I've had…read moremany items dry cleaned here over years and years. I was greeted and treated with the absolute disrespect. The service provider gave me the cost and I handed her cash. No issues and I left. She then proceeded to call me and say that I owed them more money. I asked her if I could go ahead and put the rest on a card due to the fact that I had three kids including a baby in the car ready to get home. She said no you cannot do that and you need to come back now! Which I've paid over the phone many times during my time with them. She then hung up the phone on me during mid sentence. So I proceeded to turn and around and go pay the remaining balance and the moment I walked inside she sat there and argued with me, rolled her eyes and called me crazy for telling her the prices she gave me first instead of the real price she says she said. My daughter said she never said that price the first price is what she said from the beginning. I'm saddened because Carla the manager has always been so kind and they have 2.5 stars and that's absolutely because of the disrespect their employees have.

I have a busy schedule, so I really appreciate it when the service works smoothly and without…read moreunnecessary explanations. This establishment pleasantly surprised me. Even despite the large number of customers, everything was organized at a high level: order taking was fast, the staff was polite, and they immediately gave a clear understanding of when everything would be ready. I especially appreciate that despite being busy, they try to find a solution that suits you. It is clear that every customer is important to them, even when the day is not easy. I received my items on time and in excellent condition just as I expected. This is one of those places where they know what quality and a professional approach mean. I will definitely remain a customer in the future.

Today, I went there to drop several pieces to be dry cleaned, and they promised me 25% off today…read morevia email discount, which was supposed to be in my account. They did not do it in person, so I had to pay full price again. Yes, it is the second time I have lost another discount--a total 35% loss. I will not go back there again.

Progress Cleaners launders all of my husband's shirts, and they always do a great job. There are…read morethree locations, and one is very convenient for us. If you prefer, PC has a pickup and delivery service.

I've been using this branch of Progress Cleaners since I returned to Tyler in 1988. Never a…read moreslip-up, always excellent laundry and dry cleaning. Very pleasant folks to deal with. An asset to Tyler.

Prior to receiving my gown, communication was excellent. However, none of that necessarily mattered…read morewhen I received my gown and it was not preserved in the way I had ordered. They offer two preservation styles, and I received a box with my gown in it rather than the hanging method I had requested. As I still wish to hang my dress (as they make a big deal on the website of differentiating the two styles and describing their process). I have since tried emailing the company three times, and called and left voicemails to request a call back, and I have heard nothing back from Heritage Garment Preservation. Very disappointed in their lack of follow up here.

If you love your gown, this is the only way to treat it. They will care for your gown as if it was…read morethe Mona Lisa - seriously. They even send you home with museum-style gloves. My dress was a long ballgown style which dragged in the grass and dirt at our vineyard wedding, and not a trace remains. It might even look better than it did the day of the wedding. They have a great website where you can check on the status of your gown, and truly are in it for the love of what they do. Highly recommended.