This place is under new ownership but I had a great experience. I had some simple alterations and a…read morecouple of more complex items. They did an amazing job and were unbelievably fast. I miscommunicated about one item and they fixed it in less than 24 hours. Highly recommend!

I've had major and minor alterations done by Paul. Excellent workmanship, excellent communication,…read morefinished to my satisfaction in a timely manner. Paul is an artist in his profession!

This is the only place I trust to get any alterations done. I have taken several uniforms in and…read morethey will always look up the current regs to make sure patches and name tapes are sewn in the right spot. They are quick and accurate. When I drop anything off, I know it will be done when I need it if not before. Thank you for doing such great work at a good price.

I took in 3 pieces to be altered for my son's upcoming wedding: full-length silk skirt with…read morematching shell and a coordinating jacket.The hem on the outer skirt is very uneven with the underskirt more so (doesn't line up with the overskirt for the most part). The silk shell was taken up at the shoulder instead of hemmed from the bottom (which was suggested by Mary's Alterations) and ended up with very uneven stitching and seaming that doesn't match up. The jacket has a structured silk outer shell with a light, flowy underneath that shows from the front and bottom of jacket's sleeves and hem. The sleeves were too long and while the outer sleeves were hemmed to the needed length, the under sleeve was not and is still too long and out of propoption giving the jacket an awkward look. The jacket's shoulder width was to be taken but now the sleeves are too narrow making the jacket uncomfortable to move in. The alterations were not ready until the day after promised and had to be picked up in a rush with no time, on my part, for trying on or inspection. If it weren't for the wedding date and international departure being so close, I would take to a different alterations business to be fixed. Be advised that "Mary" has retired and her alterations business was purchased by Georgie Bridal and Formal which to me makes the 40 years in business an inaccurate statement. The two reasons I chose Mary's Alterations were the many happy customers based on service (prior to Mary's retirement) and the recommendation to "give them a look" by an acquaintance since they are located near me. The front office staff were personable and friendly but I will definitely let the person who recommended their service know about the quality received and suggest they reconsider any future recommendations. High quality and complicated alterations can be expensive; however, I don't feel the $200+ spent was close to value. ***this is the only alterations establishment I've ever used that requires upfront payment, in full. Be aware of this since it's possible your alterations will come back later than promised and less than adequately done.

I called prior to bringing my items in for alteration. One dress needed hemming and another item…read moreneeded the split to be sewn up a few inches . The ladies laughed when I asked for a time frame to complete the items--- I thought that was strange versus just saying if they could complete it or not . When I brought in the items I brought two more items to leave with them to complete whenever they had time . They were visibly bothered that I brought more items even though it was for a different day. Long story short I asked for pricing of the two items and they gave me the price but the next day when I came for pick up they charged much more. I asked about the price change as I never encountered that at a business - do not come here their pricing changes based on how they feel and they are both very rude .

I came with a bridesmaid dress that I needed hemmed. They asked me to try it on, took 3 mins to…read moreclip up the dress and then the seamstress walked away without giving me a pricing quote. To my surprise, after getting a text on the price, they charged me $60 more than a friend getting the same dress hemmed at another alteration shop here in Tyler. The work here is good, but be prepared to be overcharged. When I questioned the pricing, they said "it is good work, and that is the price." I will not use them again.

went there today, July 8th 2025 and she was out of town for two weeks for family. I went to mens…read morewarehouse instead and was the worst decision to use their tailor. Paid $30 for them to screw up a pair of pants after we pre sized them and made it easy for them. To add, i was a phone call away for questions. But even Mens Warehouse recommended Rita's.

I called today to inquire of their service. The lady that…read morepicked up my call was raising her voice on me on the phone telling me that they are too busy and I need to go down to their location. I need my jeans cut (as it's too long for me) and inquired on the price. I asked and she said $1. I want to make sure and said...so it's $1 per jeans. she replied with a VERY RUDE and unpleasant tone of voice... "WHAT DO YOU THINK". I will never ever do business with this type of customer service they provide. NOT going to recommend as well.

She does awesome work and a good price. Very professional in he work…read more She has a great welcoming committee with her 3 dogs!

what a great job! Chiyon hemmed some jeans for my husband and shortened some shirts. they look…read morewonderful and her prices were very reasonable!!

On 03 March, I dropped off 8 pair of pants that needed to be patched up, she claimed they would be…read morecomplete in 3-4 weeks. Today marked the end of week 4 and she stated they were not done because it was a lot of pants. I didn't understand her statement as she set the timeframe for completion. She also stated that today was the start of week 4 so technically she still had a week left. She obviously doesn't know how to count or look at a calendar. Regardless, attached is a picture of their work.

They have done a wonderful job on my garments. I think they are reasonably priced. Bear in mind…read morethat they close for lunch daily from 1:00 to 2:00.

Everything they recommended they did well and I couldn't be happier. I've gone back 3 timesread more

We cannot say enough about the work and overall kindness of these fine ladies. Our animal hospital…read morehad a few unique, sewing needs and boy did they deliver! Exactly what we needed in a timely manner at a price no one can beat. We will be back!! A+++

Noah was patient, knowledgeable, kind and super helpful and friendly! We definitely recommend…read moreseeking him out when you are in the Tyler Men's Warehouse!

My husband and I visited the store in Tyler and were greeted by an employee who has worked there…read morefor 16 years. I knew he was the one to help us because he wore a tape measure hanging around his neck. We were looking for a new suit and a sports coat....I regret not writing his name down because this gentleman knew the merchandise so well he could describe which ones were the most comfortable for this Tyler heat and humidity in the summer. This store happened to be making immediate preparations to close and move to a new mall in south Tyler, so while the employee was eager to help us find a good fit, we walked out with one great-fitting sports coat and recommendations to see another Men's Wearhouse as his store would close in two days and not reopen until the fall. We needed the suit very soon so we are taking his advice. However, this fall I am sure when my husband needs another quality item to add to his wardrobe, he will shop at the new location and look for this Texas gentleman (born in Corpus Christi!!) to assist him in making just the right selection.

I have a busy schedule, so I really appreciate it when the service works smoothly and without…read moreunnecessary explanations. This establishment pleasantly surprised me. Even despite the large number of customers, everything was organized at a high level: order taking was fast, the staff was polite, and they immediately gave a clear understanding of when everything would be ready. I especially appreciate that despite being busy, they try to find a solution that suits you. It is clear that every customer is important to them, even when the day is not easy. I received my items on time and in excellent condition just as I expected. This is one of those places where they know what quality and a professional approach mean. I will definitely remain a customer in the future.

Today, I went there to drop several pieces to be dry cleaned, and they promised me 25% off today…read morevia email discount, which was supposed to be in my account. They did not do it in person, so I had to pay full price again. Yes, it is the second time I have lost another discount--a total 35% loss. I will not go back there again.