I had a problem with our cable box no longer being compatible with 4K programs and was told by the phone rep that I needed to exchange our old box for a new one. I asked her to ship it and she said that they could not ship it and I would have to go to a store. When I arrived at the Berwyn store, I was told they did not have any in stock. The associate, Lucille, said the rep should have shipped it to me because that's what they do typically. Lucille was very sympathetic and even empathetic and did everything she could do to make it right. While they did not have a 4K box in the house, she gave me another model that would at least be able to play the 4K programs albeit in HD quality only. She said if I wanted to, they could ship the 4K box later, which is what I chose to do. When I walked in, I was greeted by multiple people, all of whom were happy and willing to help me. While the overall Xfinity phone rep experience was the typical lengthy cluster pook , Lucille did her best to make up for usual and customary corporate flaws. She is a gem. read more

So again I return to the Xfinity store on Cermak in Berwyn. I made an appointment on the internet for 1:30 pm. I'm there on time and walk in the door and I'm greeted, checked in, and I'm seated talking with a customer service representative in 5 minutes. Perfect!... Fatima C. Was able to answer all my questions and swap out a box for me. The only downside was they didn't have any remotes to exchange. I'll have to go back. But, overall. A good experience. read more

This place sucks... I don't recommend xfinity is to over priced and they'll tell u is one price and you start seeing ramdon charges is 2nd time I complain so end it canceling the service... read more

Tells us there is an outage in our area, however our tv upstairs is working, but our livingroom isnt connecting. They continue to hang up and you cannot talk to a person.... for what we pay I should be able to talk to a human 24 7... read more

It is really bad,it takes forever here to somebody take care of you, more than 50 min sitting waiting while some employees were just talking to each other and showing some stuff on phone.left the place with no help and now Xfinity it won't help to get better program on my bill. Harlem and Cermak read more

I went into this store in October to see about getting a new iPhone. Since the monthly price was more than I wanted to spend I decided not to get it at that time. But the sales person told me I was eligible for a promotion. It was for an Iwatch. I couldn't believe it and asked several times if it was really a promotion for me. She said yes. The watch was mine. I don't really like wearing watches but I was happy to get it. I realized recently that I was being charged a monthly fee of $10 For using the watch and would be charged for two years. I called and said I didn't need data and don't really care to use the watch. And after 20 minutes I was told that if I didn't want to pay the $10 I would have to pay off the watch for $240. Then I was told to go into this store to see what they say. I went in to this store and they again told me it was either pay for the monthly service or pay the $240. The person I dealt with at this store was not in the least bit understanding or compassionate about the situation even though I realized it wasn't her policy. I don't believe what a gimmick this was! I have used Comcast/Xfinity's full services for many years and I am disgusted now and plan to switch to another service. read more

You can't talk to a live person. My tv and internet has not worked consistently for over a week. I keep resetting the system, and it works for less than an hour and then stops working. I try to get a person to talk to schedule a technician to come out - but I can never get a person to reschedule. They just keep restarting my system, but won't let me talk to someone. They are the worst! read more

This location is awesome! I walked in and Leny took me right away. I gave her the phone number and she knew exactly what was needed. She was very nice and showed me other options for the price we currently pay. Clean store...everyone was professional! Kudos Leny! read more

Comcast Xfinity - Internet Service Providers Near Me - Berwyn, Illinois

Bad business still use wall cable. Seriously? No wireless modem? Big hassle if you rent. Landlords don't want ugly wires hanging out of their walls. Received old big ugly rectangular black modem. Returned to exchange, store rep. Stated they don't carry any off wall modems. Returned modem canceled agreement and walked my happy butt to T-Mobile. Wasted ,days ,hours ,minutes -even. read more

If you're still using cable to provide your TV entertainment experiences, you're paying too much. It's time to switch to one of the several streaming services, based on the channels that you actually watch. There are better alternatives -- for much less. read more

We've had Comcast for years, never a good experience when trying to get some thing handled. Literally moved out of my home in December, disconnected service from the old house then called to set up service at the new house. After three days of confusion on their part we finally got all billing settled. I got my new bill and called to find out why there is charges for unreturned equipment. They said they cannot talk to me because I am not an authorized user on this account. What? They allowed me to disconnect service from one location reconnect at another location but I'm not authorized to find out why they are charging me for equipment. This is every time I call this company! There is never a simple solution or a simple answer to my question. I always end the phone conversations irritated frustrated and with a headache. This household is moving to streaming only! read more

Watch these people. I just went in there to swap out a malfunctioning cable box. The representative told me that my modem was very much out of date and she was going to give me a new one, free of charge, that would speed things up. Sounds good. Then she told me that we were going over our data usage limit, and had been for the last two or three months. She told me Comcast wasn't charging us for the over usage because it understands that people are working from home and e-learning. Right. Comcast cares. But they would start chrging for overusage going forward. She tried to sell me a plan with greater data for $11 a month. I asked her how much we were exceeding our limits. She said she could not tell me. So I said I would talk about it with my spouse. She then gave just the cable box, not the modem, and I asked why. She said that if we went with the plan with greater data usage, I would have to get still another modem, and make another trip back to the store. I got suspicious - if we have an outdated modem, they should upgrade it to something current whether we go with the plan with more data or not. So I insisted on the new modem. She gave me the new modem. Got back to the house, called Comcast on the phone, and asked how much we were exceeding our data usage. - We are not - we are using about half of our data on our existing plan. It's near the end of September and we have used approximately half our allotted data. Could've been a mixup but it was just suspicious. read more

My contract was up. After Xfinity never returned my calls, for a new plan, I returned my equipment. I was given a paper receipt and was told my charge card was removed from the website to avoid additional charges. They store would nor show me proof of service cancellation. I could not see their computer screens as my information was confidential. After waiting a few hours, I chrck3d from home. My charge card and automatic payment was still present. Don't trust Eddie or Carolina at this store. They give insincere apologies just to get you out. read more

This is one of the worst companies we have ever dealt with. Trying to cancel service to my wifes deceased mother took many phone calls to people who dont speak english and then having to wait 45 minutes in line to turn in her cable box to find out later she could have dropped it off at any ups store and then being told they didnt need the forms she was told to fill out. crappy customer service.!!! Glad we use AT&T. read more

I owe comcast $406 buck. AFNI, comcasts collection agency calls. I explain i am in the hospital. She wants to fo over payment options for when i get out. I explaine i have been sick and out of work since September. Again Miss Compassion wants to set up a payment plan. I again state i am sick, unemployed and in the hospital. She wants to know when i am getting releases so we can set up a payment plan. I tell her i dont know if when/ i am getting out. She states she understands and we can set up a payent plan for when i get out. I told her to call back next month. Way to get in bed with the devil. If i am still around in a month, unfortunately you are not on the top of the list. Enjoy your time in line with your greedy grubby hand out. read more

Xfinity stole $300 from my account and is just laughing at me. Completely worthless customer service.

They guaranteed a repairman yo come between 5 and 7. I sat here the whole time. Got 4 calls: 1. They will come at 7 2. They are almost at your address (6:28). I opened the front door and left it open. I am sitting 8 feet from the front door 3. They call at 6:53. Sorry we missed you. No knock on the door. No one on the porch. I am here. Comcast is the worst. Such fraudulence. I used yo pay almost $300 per month read more

My wife is fighting Cancer. We need access to our hospital charts. We are losing medical connections, time and money. Can't even relax with a movie or streaming music. Comcast outages are more common than Comcast working. Xfinity advertising is a BIG LIE. read more

A convenient place to discuss your bill and find out about new products and services , this location seems to be committed to customer service read more

This place is absolutely HORRIBLE. A case of stolen identity 5 or 6 years ago, sent all the info they requested including the police report we filed, mind you I've sent this twice. I live in So Cal and have never lived in Mississippi where someone opened three different accounts and they are still trying to get me to pay over two thousand dollars. They have an automated system to call and I can't give the acct or address because I've never lived there and it's nearly Impossible to get someone on the phone who can help. I've been hung up on, I've been transferred and can't press the number to the dept so I can get thru, I talked to one person I couldn't understand and then another. When I asked to speak to a manager or supervisor, he flat out told me they're going to tell you the same thing. Supervisor never called me back. I'm beginning to wonder if anyone actually works here. One of the guys told me there was no fraud dept. this has to stop. Comcast/xfinity, who ever the hell you are, do your job and stop harassing me. Same goes for your "collection agency". read more

I've come in to this store on multiple occasions and always leave feeling like I received the best possible customer service. Specific praise for Carolina L., who truly understands the products/services offered, and the market as a whole. Professional, friendly, helpful. If you've got an issue, she digs her feet in and is willing to invest her time/energy to find a resolution. This store has a great team from top to bottom. My advice: try to plan your visit for some time other than Saturday afternoons and you'll be an even happier customer. They get busy during peak hours. read more

I wish I could give them ZERO stars. All you do is wait...whether you're on the phone, or online...and you won't get results. Comcast recently sent someone out to fix my 2nd TV and it didn't work the next day. They want me to PAY for them to come out and "fix it" again. DON'T use them. You will regret it. read more

Excellent. Well organized, friendly and professional staff. I was dreading my errand to Comcast, but was really impressed with this store.

Just visited this xfinity store and was met by Lulu, one of their agents. Not only did she greet me without looking up from her tablet (honestly, I wasn't even sure she was talking to me) she didn't stop working on the tablet throughout our entire interaction. She was, rude, unhelpful and completely insincere with apology. Why is she working there? When I tried to call to complain I found that there's no phone number listed. Calling Comcast was no help either. They don't have a number for their own store either. Wtf? read more

Today, I sought to end service and get a final bill for for a recently deceased relative. Tried the phone tree to speak with an agent and was bounced "back to main menu" repeatedly. After much frustration, the disembodied mechanical voice "sorry for your loss"'ed me, and I finally got an agent who told me I had to take a death certificate to the store. This store was suggested. When I arrived, waited in line for a VERY long time while the ONE employee who was working with customers with "billing/account issues" was taking care of ONE customer who was requiring the same explanation repeatedly. People left the store, not wishing to wait any longer. Those of us waiting in line finally sat on the floor, as the wait was so long. Finally, other staff began to take care of customers. In all, the process of trying to stop service took the whole morning to complete the process from phone tree, to store commute, to awful customer service. read more

Cancelled installation 1hour before time to be here, no reason given. They had already mailed us the equipment for internet service. Called to find out why and ask when they would be able to come out? We have account numbers but somehow they don't have a record of them,but they know us from the account number that somehow doesn't exist? Then they said that the plan that we had signed up for was no longer available? We signed up for it two days ago. Then told us that we would have to sign up again as a new customer with of course a higher price, and a installation fee. We had a contract they voided it for no reason and then tried to charge more for the same service that we had contacted for. Time was taken off work for installation that was canceled for no reason at all. Still gave no reason for cancelled installation, just we're sorry. So we told them that we are sorry but we don't want to do business with a company that does business this way. They didn't seem to care, good riddance to xfinity. They are not the only service provider anymore, I will take my business and my money where it's appreciated. read more