Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Horrible experience with Astound Customer Service. My building has a bulk account with Astound and…read moreI called on 6/21/26 to get my self-installation kit sent. I accepted the terms & conditions and they said it would arrive 6/26/26. It did not arrive on that date, and I called back on 6/28/26. They could not find any tracking information and could not provide an update on when I could expect it - just "tomorrow". On 6/29/26, again, it did not arrive and they said it was lost. Instead of expediting another delivery, they scheduled a tech appointment on 7/3/26. I called again after not receiving a confirmation and they shared that the appointment was requested, not confirmed, and there is no technician until the following week. I have asked them to expedite the request - I will literally pick up the equipment if needed to no avail. They also cannot provide me any information about my account to check on the technician confirmation. I have no idea if they will show up, where the equipment will be, or when I will be connected to the Internet, despite it being over a week from initial request. Highly disappointed!!!!!!

Customer Service: Andrea was wonderful. She was knowledgeable and answered/addressed all my…read morequestions and concerns. She articulated the benefits of different plans and suggested options that matched my requests. Environment: very clean, organized, friendly. Greeted upon entry. Parking: free parking lot with plenty of spaces. They do share with other surrounding stores, but I found a spot easily. Highly recommend this location. It's worth traveling outside of my neighborhood. Compared to my neighborhood and another Southside location, this one is the best!

ATT service is a major disappointment. The salesperson seemed helpful and caring while he was…read moretrying you get your money. However, as soon as the selling part was over, the service/help stopped. I wish I hadn't started with ATT. Don't make that mistake.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

My phone said it was " upgrade ready " the girl looked confused she said that I needed to pay…read moreatleast 12 payments in order to switch my phone her name was jalenys I don't remember how to spell her name but she needs better training I asked her how come it says it's upgrade ready and your saying it's not . She completely ignored my question . I went to another T-Mobile and they said ofc they could do the upgrade so she clearly didn't know what she was talking about unprofessional . She needs training .

Sal helped my sister in law with her phone and was super helpful and kind…read more Time of arrival was 6:45 pm and we only waited 5 minutes. We got greeted which is a plus and the service was quick.

I read a lot of the reviews for various TMobile stores and they weren't good. I decided to try…read morethis location anyway since it was near my location. Upon entering a friendly guy, Ismael, greeted me and partner. I informed him of what service we currently have and what we wanted. He listened, offered suggestions, was knowledgeable of the policies, procedures. He's been a rep for 2 years and you would think he was doing it longer; great service, transaction. Due to his and his supervisor's partnership to ensure they gained my business, they now have 5 lines transferred from AT&T. Thanks guys!!

Love love love this location! Everyone is so friendly and really takes the time out to work with…read moreyou and answer your questions. Jorge Campos, was a great help. He went above and beyond helping me with my new iPhone and a new plan. It is bilingual there. They speak English, Polish, and Spanish which is great. All staff was courteous and there's someone to always greet you at the door.