Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

great company- after signing up for autopay my price has stayed the same for just 50$ and i was…read moreable to connect up to 30 devices on my wifi. great connection for those working from home and have gamers in the home. they also offer free mobile service for a year and give out 200.00 gift cards , which came in handy for groceries.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Worst place ever!!!! I called to check why they cancel my order The young lady said they cancel my…read moreorder because they don't do pickups. They are not corporate. They don't belong to ATT THEY ARE INDEPENDENT STORE so ask to speak with the manager she said he was in lunch don't know what time he would be back so I ask for her name she said she can't give her name because off store policy and hung up worst employee working there it's not only me read all the reviews they have this problem for years and nothing get solved WORST STORE EVER AND WITH THEIR EMPLOYEES!!!!

Terrible! They told me they would pay off my phones from T-mobile but when it didn't reflect on my…read moreaccount, I called corporate and they said they had nothing on record. That this was something that a lot of service providers were doing to get people to switch. Now I've lost out on close to $1,000. Son unos estafadores. No los recomiendo!

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Sal helped my sister in law with her phone and was super helpful and kind…read more Time of arrival was 6:45 pm and we only waited 5 minutes. We got greeted which is a plus and the service was quick.

You walk into multiple families waiting to be serviced and only one out of at least 6 workers helps…read moreone person. The 5 workers are all huddled up over a table like lunch and can't even look up to anyone walking in. The wait time is always at least 40 minutes because the workers would rather make their job harder and have multiple families at a time wait, while they stand doing nothing. On top of that T-mobile charges $20 each day your late on payments, charges you to pay your bill in store, charges you to pay over the phone. Look into a companies fees because T-mobile LOVES to charge its customers loads of fees to keep them.

I read a lot of the reviews for various TMobile stores and they weren't good. I decided to try…read morethis location anyway since it was near my location. Upon entering a friendly guy, Ismael, greeted me and partner. I informed him of what service we currently have and what we wanted. He listened, offered suggestions, was knowledgeable of the policies, procedures. He's been a rep for 2 years and you would think he was doing it longer; great service, transaction. Due to his and his supervisor's partnership to ensure they gained my business, they now have 5 lines transferred from AT&T. Thanks guys!!

Love love love this location! Everyone is so friendly and really takes the time out to work with…read moreyou and answer your questions. Jorge Campos, was a great help. He went above and beyond helping me with my new iPhone and a new plan. It is bilingual there. They speak English, Polish, and Spanish which is great. All staff was courteous and there's someone to always greet you at the door.

Go there! Walk into their store! You'll see immediately that they are knowledgeable, treat you…read morewith respect and are honest. I randomly, literally, just spotted them after leaving Apple's Genius Bar on my way home. I was mentally preparing to buy a new computer. Thinking I needed to find an extra thousand dollars. I walked in, was greeted by Will. I asked if he could just give me a second look and he rushed into action. My computer now WORKS. I told him, this was Tuesday, October 28th, he made my day do a complete 180. I don't fault the people at Apple. BUT Apple sells a lot of stuff. A lot of needless stuff. These guys FIX your computer problems. There's nothing more! He solved my thousand dollar problem! And I didn't have to start all over. No lost data. No buying a new computer. No wasted time! Stop in. He's genuine and we need that in this world. Chris J Chicago

Took my phone to get fixed, cracked glass. Within an hour it was fixed. And the value was amazing!…read moreI got quoted double in other locations but they seem very honest here. I've sent quite a few people already and they also say they have had great experiences. I highly recommend them and they are honest.