Update on my issue…read more I have one final payment left, and Verizon has yet to make any attempt to return the AirPods they owe me or issue a reimbursement. I'm left feeling frustrated and disappointed. I cannot, in good conscience, recommend this unsupportive company to anyone. It's unacceptable.

Internet connection service is great......however..... online account management and customer…read moreservice is a nightmare. Every month it takes apxt 1.5 -2 hours trying to access my account and customer service for support just to pay my bill !!!! So for that reason I have to give Verizon 1 star.

I called the online phone number to discuss my bill increase. The representative Keith was…read moreextremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

Great Service & Awesome Loyalty Perks!…read more Came in without an appointment to get a phone upgrade for my husband and only waited about 10 minutes before being taken care of. While we were there, we found out we're "Diamond Members" for being loyal customers for 10+ years! We ended up upgrading both of our lines plus adding my Apple Watch cellular line. The representative Aldino was great--he thoroughly explained our new plan and broke down all the costs involved so everything was clear. Plus, we scored a promotion where I got a free Apple Watch SE (extra $10/month for the cellular line!). The whole process took about an hour. Overall, a really smooth, positive experience!

Comcast has got to be the most unfriendly customer service company in the world. They will not…read morespeak to anyone and they will not reveal the telephone number of their stores. Find another provider if you can.

I needed to return my security package because it is not compatible with my home. I called customer…read moreand was informed to just return the equipment and a credit of $211 would be credited to the acct. I asked if there is anything I should be aware of before going to the store, because I don't want to be told at the store I have to go thru customer service. I was informed that would not be the case. That was misinformation and I feel that he lied on purpose. Upon going to the store front I was informed they could only take one of the items and I must take the other two doorbells home. Stating they can't be returned and I must continue paying for something that's not compatible with my home. The employee was more concern with getting a bad review vs helping me out. I called the number that was provided. The employee immediately told me it was the wrong dept and she could not help. Employee was very short, rude, and sounded aggravated from the first moment in the conversation (never properly greeting me). She then told me she would transfer me and hung up on me. This is not a service that I pay for with a smile. As a new member I'm not feeling too secure in my choice of company. SN: I even added to my package prior to knowing that I was being bamboozled with a false promise regarding the equipment/credits . I may have to find another provider. This hasn't been a great experience.

I came in here 20 minutes ago to return a box that's all I wanna do is return a box. The fact that…read moreyou have to stand here that they can't give you a receipt to take back that box. It's just unbelievable. They have people walking all around and they can't take back the box terrible service I would not recommend them to anybody.

Needed a phone cause mine broke, only redeeming quality here was it was quick, but it was quick…read morebecause nothing from my previous iCloud was transferred over, the job was half done if that, had to have a buddy run me through the process again after I left and reset the phone and redownload everything properly .

This location is the best! Very friendly service. I love Ash, Sabatino and the rest of the staff…read moreare very happy and friendly . They make shopping here easy! Thank you !!

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

Michael from ATT did a tremendous job restoring our service by replacing our modem, by checking all…read moreour mobile devices, and by connecting our printer wirelessly. What a change from Comcast! And all this was done through a Short Telephone call and service call in a few hours Bill

We chose U-Verse for our internet service when moving to Florida because it was new and faster than…read morethe free Comcast service we got with our HOA. We were requested to provide a new email address during installation. When we went to our email for the first time there were already lengthy disturbingly pornographic emails in our yet to be used account. (we had not given our address to anyone). These hurtful disgusting emails came on a daily basis for our then young teen to stomach. I phoned to explain the situation and asked for the email address to be deleted and replaced because the one we had was unusable. The assistant said it could not be deleted because it was the primary account. We solved the issue by setting up sub-accounts and never did get to use our main account. A few years later we were purchasing another property and phoned to enquire if U-Verse was available there. After several days of phoning and being switched to different departments and left holding on for hours we were told no it was not available. I went into my account online which had a record of large bill payments paid consistently on time and messaged if U-verse was available there. They said yes. Apart from that the U-verse internet functioned well.