Internet connection service is great......however..... online account management and customer…read moreservice is a nightmare. Every month it takes apxt 1.5 -2 hours trying to access my account and customer service for support just to pay my bill !!!! So for that reason I have to give Verizon 1 star.

Update on my issue…read more I have one final payment left, and Verizon has yet to make any attempt to return the AirPods they owe me or issue a reimbursement. I'm left feeling frustrated and disappointed. I cannot, in good conscience, recommend this unsupportive company to anyone. It's unacceptable.

A name change is needed to reflect the true nature of this company: ComCrap…read more I moved to West Palm Beach a year and a half ago and got a $70 promotion/month for basic cable and internet. A little pricey, but that's fine. When the promotional period ended it shot up to $110 a month! Okay. I stayed with it because changing to a different company is annoying and difficult because of how Comcast dominates my area. Then last week channels started dropping off my package without warning. Bravo, SyFy ect. I thought it was weird but didn't say anything. Then I get home from work today and literally HALF of my channels say "Not Authorized" when I select them. ESPN, HGTV, CNBC,,, I called up Comcast thinking it was a technical issue and the rep told me that those channels were not part of the package I paid for (huh...?). I told her they always had been on my TV until now and asked why they were taken off and if the perimeters had been changed on the TV packages. In typical Comcast robot-form the woman said that those channels were not part of the package I paid for (well, gee, thanks for the elaboration). She then told me for another $10 a month I could upgrade for a promotion with basically the same channels/internet with home phone. I told her I did not need home phone and that I would not like to pay more each month, I simply wanted the channels back that were deleted. She replied by saying that those channels were not available on my package and that I could upgrade to a promotional package with home phone for an additional $10 a month. It was like talking to a robot cactus with the personality of Ben Stein. I finally told her that I would simply like to delete my TV service. She said what a pleasure it was to serve me and that she respected my decision. She then told me to hang up my phone. I called back to cancel and talked to an Accout Specialist who was actually willing to work with me. She gave me a promotional $70 a month deal again for the exact same services I have now....however after 9 months my payment goes up to $115/month. I told her yes, because it will save me a little money and will give me time to find a better provider by then. Tread carefully when considering this company. Their services and (some) products are of above average quality, but they will charge you out the wazoo for everything imaginable (including service calls when their products crap out) and they are severely lacking in customer service capabilities if anything goes awry. .

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Tina and Deanne were excellent! I had a 1 pm appointment and was helped within 5 minutes. The…read moretransaction was better than perfect in that I was informed of benefits that were available to me of which I was not aware. Overall, I was extremely happy with the service at this location! ​​

Comcast has got to be the most unfriendly customer service company in the world. They will not…read morespeak to anyone and they will not reveal the telephone number of their stores. Find another provider if you can.

I needed to return my security package because it is not compatible with my home. I called customer…read moreand was informed to just return the equipment and a credit of $211 would be credited to the acct. I asked if there is anything I should be aware of before going to the store, because I don't want to be told at the store I have to go thru customer service. I was informed that would not be the case. That was misinformation and I feel that he lied on purpose. Upon going to the store front I was informed they could only take one of the items and I must take the other two doorbells home. Stating they can't be returned and I must continue paying for something that's not compatible with my home. The employee was more concern with getting a bad review vs helping me out. I called the number that was provided. The employee immediately told me it was the wrong dept and she could not help. Employee was very short, rude, and sounded aggravated from the first moment in the conversation (never properly greeting me). She then told me she would transfer me and hung up on me. This is not a service that I pay for with a smile. As a new member I'm not feeling too secure in my choice of company. SN: I even added to my package prior to knowing that I was being bamboozled with a false promise regarding the equipment/credits . I may have to find another provider. This hasn't been a great experience.

I came in here 20 minutes ago to return a box that's all I wanna do is return a box. The fact that…read moreyou have to stand here that they can't give you a receipt to take back that box. It's just unbelievable. They have people walking all around and they can't take back the box terrible service I would not recommend them to anybody.

Needed a phone cause mine broke, only redeeming quality here was it was quick, but it was quick…read morebecause nothing from my previous iCloud was transferred over, the job was half done if that, had to have a buddy run me through the process again after I left and reset the phone and redownload everything properly .

This location is the best! Very friendly service. I love Ash, Sabatino and the rest of the staff…read moreare very happy and friendly . They make shopping here easy! Thank you !!

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

BUYER BE AWARE OF THIS PLACE!!These people are a bunch of scam artists! The salesperson told us we…read morewere getting a free upgrade on the new iPhone 13 and ended up doing a "bait and switch" on us... gave us the iPhone 14 with extra fees and monthly charges. When we realized this and confronted the manager Basit and Tabitha from the resolution center, they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that I had a screenshot from their own computer showing the promotion but they would not honor the free upgrade. I had to call the "higher ups" at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!

my review of AT&T internet is this: AT$T internet is by far…read morethe worst internet service I have ever had. You would think that it was free, as horrible as it is. At leadt 96% of the time it doesn't work. It's spinning and spinning, and has to be re-booted every couple of minutes in order to work even a small percentage of the time. I absolutely HATE paying for this s***** internet, and will be switching as soon as is humanly possible.

There really needs to be an option for 0 star. Paying for internet and having terrible wifi in…read moreyour home is At&t.