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West Palm Beach, FL

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Comcast Service Center

1.0 (13 reviews)
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9 years ago

The worst!!! I've been on the phone for hours. And they continue to drop my internet.

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Comcast Service Center

Comcast Service Center

(52 reviews)

As many friends of mine, I have not had good experiences with Comcast phone support. In one case,…read moreI was so on the phone with them for over three hours and still did not resolve my problem. Lately, the Comcast seas have been calm. We have had issues that seem to resolve themselves with their latest technology. One of my TV remotes that was not to a main line or DVR was not operating. So I headed to Comcast Service Center to have it replaced. When I arrived, there was many people waiting. I pulled a ticket and sat down for surprisingly a short time before I was called. I had with me my paper work to prove my membership in my hand and Comcast dead remote. As I walked up to the counter, the Comcast service person grabbed my remote and flick it behind her in one motion into a box. Then proceeded to find a new updated one and told me to have a nice day. That was the best service I have ever experienced at Comcast!

I needed to return my security package because it is not compatible with my home. I called customer…read moreand was informed to just return the equipment and a credit of $211 would be credited to the acct. I asked if there is anything I should be aware of before going to the store, because I don't want to be told at the store I have to go thru customer service. I was informed that would not be the case. That was misinformation and I feel that he lied on purpose. Upon going to the store front I was informed they could only take one of the items and I must take the other two doorbells home. Stating they can't be returned and I must continue paying for something that's not compatible with my home. The employee was more concern with getting a bad review vs helping me out. I called the number that was provided. The employee immediately told me it was the wrong dept and she could not help. Employee was very short, rude, and sounded aggravated from the first moment in the conversation (never properly greeting me). She then told me she would transfer me and hung up on me. This is not a service that I pay for with a smile. As a new member I'm not feeling too secure in my choice of company. SN: I even added to my package prior to knowing that I was being bamboozled with a false promise regarding the equipment/credits . I may have to find another provider. This hasn't been a great experience.

AT&T Internet

AT&T Internet

(89 reviews)

Michael from ATT did a tremendous job restoring our service by replacing our modem, by checking all…read moreour mobile devices, and by connecting our printer wirelessly. What a change from Comcast! And all this was done through a Short Telephone call and service call in a few hours Bill

We chose U-Verse for our internet service when moving to Florida because it was new and faster than…read morethe free Comcast service we got with our HOA. We were requested to provide a new email address during installation. When we went to our email for the first time there were already lengthy disturbingly pornographic emails in our yet to be used account. (we had not given our address to anyone). These hurtful disgusting emails came on a daily basis for our then young teen to stomach. I phoned to explain the situation and asked for the email address to be deleted and replaced because the one we had was unusable. The assistant said it could not be deleted because it was the primary account. We solved the issue by setting up sub-accounts and never did get to use our main account. A few years later we were purchasing another property and phoned to enquire if U-Verse was available there. After several days of phoning and being switched to different departments and left holding on for hours we were told no it was not available. I went into my account online which had a record of large bill payments paid consistently on time and messaged if U-verse was available there. They said yes. Apart from that the U-verse internet functioned well.

Comcast Service Center - isps - Updated October 2026

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