As many friends of mine, I have not had good experiences with Comcast phone support. In one case, I was so on the phone with them for over three hours and still did not resolve my problem. Lately, the Comcast seas have been calm. We have had issues that seem to resolve themselves with their latest technology. One of my TV remotes that was not to a main line or DVR was not operating. So I headed to Comcast Service Center to have it replaced. When I arrived, there was many people waiting. I pulled a ticket and sat down for surprisingly a short time before I was called. I had with me my paper work to prove my membership in my hand and Comcast dead remote. As I walked up to the counter, the Comcast service person grabbed my remote and flick it behind her in one motion into a box. Then proceeded to find a new updated one and told me to have a nice day. That was the best service I have ever experienced at Comcast! read more

Comcast Service Center - Just another hour to they reach my number! - Internet Service Providers Near Me - Palm Beach Gardens, Florida

I needed to return my security package because it is not compatible with my home. I called customer and was informed to just return the equipment and a credit of $211 would be credited to the acct. I asked if there is anything I should be aware of before going to the store, because I don't want to be told at the store I have to go thru customer service. I was informed that would not be the case. That was misinformation and I feel that he lied on purpose. Upon going to the store front I was informed they could only take one of the items and I must take the other two doorbells home. Stating they can't be returned and I must continue paying for something that's not compatible with my home. The employee was more concern with getting a bad review vs helping me out. I called the number that was provided. The employee immediately told me it was the wrong dept and she could not help. Employee was very short, rude, and sounded aggravated from the first moment in the conversation (never properly greeting me). She then told me she would transfer me and hung up on me. This is not a service that I pay for with a smile. As a new member I'm not feeling too secure in my choice of company. SN: I even added to my package prior to knowing that I was being bamboozled with a false promise regarding the equipment/credits . I may have to find another provider. This hasn't been a great experience. read more

I came in here 20 minutes ago to return a box that's all I wanna do is return a box. The fact that you have to stand here that they can't give you a receipt to take back that box. It's just unbelievable. They have people walking all around and they can't take back the box terrible service I would not recommend them to anybody. read more

People go to AT&t!!!!!! I'm telling you Comcast is the worst. Their internet sucks they're streaming services suck the app sucks and so does customer service. I've been having intermittent internet issues since Christmas Day. I've gone through three modems and two technicians. The last technician that came out said it was a maintenance issue and that maintenance is backed up and it might be a while before it's fixed. So here it is January 15th and I'm still experiencing the same issues still have not fixed my internet Xfinity doesn't care about any issues that you're experiencing. If you get Xfinity I promise you you will regret it please go to AT&t it will save you a lot of stress and a lot of aggravation!!! read more

The worst computer company to deal with. I pay every month and get half the service. Internet goes off and on. Had to. Buy extra routers . They don't honor seniors they just charge and charge. With half the device you should pay half the price!! People don't mind paying if they are getting what they pay for!! Hope the CEO reads this!! What a way to treat people!!!! read more

They have moved store and service center up to Donald Ross Road, but the service is still poor. Line out the door, like always, but now it is in the direct sun. Consistently eight to ten people in line waiting on two service reps. Each customer takes about 15 minutes, so bring sunscreen, you will be in the sun for a while. Only two people allowed in store at a time. Software they use must be very unfriendly. It often takes a manager to figure out what needs to be done. Service reps try hard to be friendly and courteous. They just need twice as many as they have working. read more

Worst customer service ever. How this company stays in business is beyond me. Spend $300 a month with them and they don't stand behind their service and want to fix it baffles me. The Nightmare continues I honestly don't know how they stay in business. @comcastcares @comcastbusiness @XFINITY worst company and customer service ever. Two more blown off appointments. Promises broken urea!! read more

Worst service ever!!! The tech rep was unprofessional and rude in resolving why the Internet kept stopping. My solution: Get another internet carrier if you have the option in your area!!!! read more

After years of horrible internet service with comcast intentionaly slowing down my band width, along with horrible customer service and a cost that is way over priced I finally decided to cancel my service. After hours of just trying to locate the telephon number on the web site, and attempting to get through, I finally got a representative on the phone. The service was finally cancelled two days into the new billing cycle and these criminals have not pro rated my bill and continue to bill me for the entire month. And once again I can not get through the voice activated system to speak with a representative. This company is a joke and operates like their media outlet CNBC. read more

This is by far one of the worst companies to contract. Customer service is awful. Training is awful. Billing dept is shady and our bill fluctuates and no one seems to know why. Every call takes nearly one hour Internet drops frequently They blatantly lie when they don't know what the issue is. At one point they told me their service had no issues and I had to rewrite my entire home yet my neighbor had the same issue. I lived in another home that I rented and when they went to install for my tenant they told her I cut all the wires when I moved out and charged her $120 to retire. That was a total scam for the contractor to bill more money. read more

New location in Alton Center!!! Great and very friendly store. Very knowledgeable staff with all xfinity products on display. Compared to the Ironwood location five stars. read more

This local Comcast sucks. My internet was going offline ever single day and the Comcast person said it was because of my modem that I bought at Best Buy. We need uninterrupted service to work from our home. Anyhow we decided to get their modem because they said this would never happen again, well this is day 3 with their modem and has been offline for several hours all 3 days. I am so tired of calling them every day. Very frustrating. read more

I had Comcast come out 5 times in attempt to fix internet. I forgot what quality internet service feels like! It should be illegal for them to charge money for this! The amount of time and money i wasted with them. They are really nice on the phone and their technicians are very nice too, but NOTHING will compensate for inadequate network infrastructure!! read more

Comcast Service Center - I am paying for 5mmbs and getting this dial up joke speed consistently. This is consumer fraud! - Internet Service Providers Near Me - Palm Beach Gardens, Florida

Cable went out for seemingly no reason whatsoever. There we were. No cable no Internet no TV. I tried every reset possible without calling for service. Finally I did call for service what's the bad news it was going to be 48 hours before service rep could come to our premises. This is the reality of Comcast service. The product itself we like. HOWEVER when we need service the service is terrible. It is only because they have the highest internet speed available that we stick with Comcast. It was interesting to be without TV for 2 days realizing how little we actually need it. And one more thing the service Personnel left without checking the functionality of our third box and therefore we have one of our three boxes stuck on one channel Way to go Comcast read more

the people working there aren't very helpful, they barely speak english and the one in charge is rude

I just left the Comcast Service Center at 10435 Ironwood Road Palm Beach Gardens FL May 4th 2015. Deanna was my customer service representative and I have to say she was kind, friendly, helpful, courteous and a pure pleasure. I witnessed the same treatment to each and every person she served before me, a true professional whom you should be proud to have on your staff, it's difficult to teach what she possess. Thank you, A very happy customer. read more

Today, trying to watch the FIFA World Cup on ESPN, every few minutes all the stations go fuzzy. I can still make out the picture, but there is no sound. My cable has been doing this for the last couple days. I dread calling Comcast, because they'll just give me the run around. Aaaaahhh this cable company is such a waist of money. Way to wreck my weekend Comcast. read more

They've moved to a beautiful location, so I was hoping for a beautiful experience. NOT! Once again Comcast customer service experience is AWFUL!!! The guy checking everyone in is the same guy who exchanges equipment.... The influx of customers never stops. Guess what....no one ever gets called for their exchange. I've witnessed several people leave without having any service and super upset! I would have left, but my box didn't work and I needed tv. Comcast why can't you get this right!? My guess is you don't give a shit! read more

Not happy with Comcast customers service at all!. I recently moved from a place where they provided basic cable to one that doesn't. I have 2 kids and their basic cable includes absolutely NO kid channels at all. Crazy that it's an extra $20 per month to have channels for my kids to watch. But they include Starz for free.?! Why can't it be swapped for something that would be appreciated is beyond me. Once I find a decent internet carrier I'm switching. read more

WORST SERVICE EVER! First...I make the appt for a Wed between 5-7. They send a tech out between 3-5. I call and complain, they tell me they will OVERNIGHT me the box free of charge and waive the self installation fee. I DID NOT get the box the next day, they sent it 2nd day AND the box is faulty. Message on screen says "NOT AUTHORIZED FOR USE". I call cusomer service, they send a few signals to the box. Same message keep appearing so the rep tells me I have one of two choices....either pick up another box at no charge from one of their locations or wait for a tech. WHY SHOULD I PAY FOR THE SHIPPING FEE WHEN THEY SENT ME A FAULTY BOX???? AND WHY SHOULD I HAVE TO PAY FOR THE TECH TO COME OUT BECAUSE THEY CAN'T GET THEIR SHIT TOGETHER???? I asked to escalate and speak to a manager, I was told the manager could not be found....meanwhile I was not even put on hold. THIS SERVICE SUCKS!!!! read more

Comcast Service Center - Explorer setup is NOT AUTHORIZED for use call (800) 266-2278.....THIS CUSTOMER SRTVICE SUCKS!!!! - Internet Service Providers Near Me - Palm Beach Gardens, Florida

Comcast is the worst internet service in the area. In fact, it went out while I was writing this review. Stay away.

I know this is going to sound crazy but the customer service rep at the palm beach gardens location was super to deal with and actually help me get the best deal on my cable and internet package. Everyone is bashing Comcast and rightfully so their management just sucks. But 1 rep made a difference today. Maybe they should promote her to management so she could teach those idiots how to help customers. read more

Simply the worst experienced I have ever had. Even the installer left my home with the remote control for Comcast box. I could write a book about how bad Comcast installation and customer service is, but simply put AVOID COMCAST if you can. Find any other supplier available to you. read more

Unwilling to listen or help a customer - big rip off!! Are year ago I signed up for $29 a month with 25 Mbps and I was told that if I also signed up for auto pay an auto bill that I would be receiving a $10 discount and after that I would pay $39 a month. About six months ago I noticed that my Mbps was only 10 and I've been trying to ask them why so today I went into the center to explain to them that I signed up for 25 Mbps and the guy looked at me like I was crazy and told me that my rate is now $64 if I want 25 Mbps. I told him that is not acceptable. I know what I signed up for because I'm a web developer. I disconnected my Internet today read more

Moving to a different city. Went to cancel my internet services. The customer service at this location has improved by 1000 fold. They are friendly, efficient and to top it off the cancellation was followed by a phone call to ensure everything was ok with the visit. I am impressed. Good jobs all. read more

Have had Dish for years. They are not available in our current location, so we have had to use dumb cast! The worst tv provider we have ever dealt with! In the first 12 hours they have sent me to the wrong location to pickup our equipment. Not even a "I am sorry" now we have to travel 40 miles to get equipment! Left hand and right hand never touch! read more

I have never in my entire life seen a company run so poorly. I have two accounts, one for business class internet and one for residential tv (since the business class tv doesn't have normal channels and residential internet does not allow web hosting). All I needed was a new cable box put in to a side room. In the process of installing this new box, the technician clipped the line that goes in to the house and in to the modem. This is the second time this has happened. This happened mid-day Friday and as soon as I found out what had happened I called comcast residential to complain about the problem. I got the same response this time that I did the last time, which is that it's comcast business' responsibility. I managed to speak to a supervisor after this and supposedly will have my next bill credited with $20 and would also have a tech out at 9am the following morning, Saturday. 10am Saturday morning comes around and no one has called or shown up, so I call and spend an hour on hold before getting someone. I am then told that there is no appointment scheduled but there is a note in the system about scheduling one. I then wait another hour for a supervisor. This supervisor SENDS AND EMAIL to the office in my area telling them to call me and set up an appointment. I'm told I should get a call within an hour. I hear nothing. Sunday morning comes around and I call comcast again and after a 20 minute hold get someone who tells me there is an appointment for Monday but there is no time set. I repeat my problem to her as I did all of the others I spoke to over the weekend and she tells me to hold so she can try and get someone out today. After holding for 5 or 10 minutes I get disconnected. I wait for a few minutes to see if she calls back and after no return call I call comcast business. I get someone on the phone within 2 minutes and start telling them the problem, they test my connection and tell me that the modem is showing online. I have no idea what they're talking about. Then they say it's offline. Then they run some more tests and tell me it looks like it's coming back on. Around this time my brother walks in from out back with some wire crimpers, a piece of coaxial cable with no ends on it, and tells me that he got tired of waiting for the internet ass holes to fix what they broke and fixed it himself. In the end comcast failed to do ANYTHING and my brother went and bought pieces to fix the line, along with the tools to fix it. Comcasts response was, oh good it's fixed. And then they tell me to have a nice day and hang up. read more

I hear so many people complain about the customer service at Comcast but have been very happy. Going to this location I have had all issues resolved. read more

Horrible Company. The Worst. They canceled our Internet, Cable and Email Accounts. We called and they told us we had ordered them cancelled. Took 6 days 20 hours on the phone to get it fixed. Lost all Autobill and Banking emails bounced. Spoke to three separate supervisors (after 30 minute waits each) who told me they promised to fix the issues. Called back tonight. 1/2 hour wait. "no notes in the system" how can we "help" you? ARRGGHHHH.. Oh and our new bill has gone up $45 per month. Can' help with that either..... COMCAST IS THE WORST... Nothing has changed. read more

I would give zero stars if I could. Prices are unreasonable and always seem to go up, and the customer service 1800 number is a joke. The agents like to argue and give you a hard time. Money hungry company. I will be taking my business elsewhere and will not be looking back. read more

If anyone has the choice of Comcast or ANY other Cable/Phone/Internet provider...Choose Other!

I was patched through to the West Palm Beach Comcast billing department to inquire about my bill. The woman, Rose badge number 10254711, cut me off repeatedly, was no help, and did not patch me through to another agent or supervisor when requested. I was contesting a charge 50, and some change, billed for August when I apparently DIDN'T EVEN HAVE Comcast wiring in my home. That agent at West Palm Beach was bad. Really. That month I was on the phone like an idiot talking to service who was "re-sending" me a signal. Of course all attempts failed. Then I get insurance 3 bucks a month so I wont have to pay too much to have comcast come out. A man comes, doesn't make me sign a work order form, because I would not have consented, and I'm stuck with a 181 dollar bill plus the 50 for the month of August. read more

My Comcast service (both Internet and TV) went out yesterday afternoon. A woman came on the line who was barely understandable telling me there was a cable problem on the road and it would be corrected by 6PM. Came home from dinner out @9, still nothing. Called back again and this time a man said he was unaware of any outside cable problem. Said nothing could be done until Monday as this was New Years. I called back this morning and spoke with another representative who repeated the same thing from the Comcast Playbook. I spend $2800 a year with them and this is totally unacceptable service. Bye-bye Comcast! If I ran my business like that, I would be out of business. Pathetic! Eric L. read more

The Comcast customer service center is the worst that I have ever experienced. To wit: their phone menu choices put you into a loop that you can't escape from. You have to hang up and redial and HOPE that you make the right choice. In the numerous calls and countless hours -that's right, hours not minutes - I have only worked with ONE CSR who knew how to help me. I have been transferred several times to "someone who can help you" and each one asked me to repeat my account number, name, address and mobile number. When I return to my condo next winter, I'll sign up with a communications company that offers two tomato cans and a line of string rather than stay with Comcast. read more

Why does Comcast continue to frustrate their customers and waste their corporate money by forcing their customers to return the Entire DTA units (the small remote control boxes they forced all of us to put on our TV's), when the most common deffective part is the remote control eye receiver?? The trouble, and time to the customer, and then the unecessary additional shipping weight cost to un-rig and re-rig a DTA unit, then ship it back (Comcast pays for the UPS shipping) is ridiculous. What a waste of time, frustration and company dollars. WAKE UP COMCAST! You boast you want to give good service, but this is a terrible customer experience!! Train your customer service reps to allow return of a single defective part on the DTA, especially when you know that you're handing out defective remote conrol ('eye) receivers!!! read more

Worst customer service, appointment missed, 3 escalation tickets generated from 5 separate calls did nothing except get apologies form staff. Never got a call back from dispatch. Told all day I was next only to be pushed into tomorrow. If you ran a small business like this you would shortly have no customers. THE WORST CUSTOMER SERVICE IN EXISTANCE!!! read more

Horrible. Just horrible. Automated message after automated message. I hate comcast they have literally caused my life so much stress.

BUYER BE WARE IS ALL I CAN SAY! Have been an xfinity customer for minimal, over 15 years & never really understood why after 2 years existing customers price increased to account for discounts given to "new customers" b/ I have played the game & change services to again be a "new customer"; grinds my gears especially when I am thanked for being loyal customer every time call b/ not reflected in bill? I recently switched mobile service to xfinity, which I was offered while speaking w/ xfinity, figuring this was way to get me back to "new customer" price frame & all I can say is it was a bait & switch scam! After switching service I questioned why receiving 2 bills & told "2 companies have nothing to do w/ each other"; I was annoyed to say the least b/ shame on me for not looking further into & I already signed contract w/ what they now call "xfinity mobile" & lol, no longer "xfinity"; I again heard add for xfinity mobile on recording as I held tonight w/ xfinity to again, figure out how to change service to be "new customer" again & only way was to get a land line & that would give me another pay channel & decrease my bill? Huh?!? I don't have a land line & have no need for one b/ if I accepted new land line I would get HBO added & decreased my bill by $20/ month, doesn't even make any sense? Just posting so others are aware of, lol, we'll call em mistruths they tell to hook you w/ their bait & then once you agree you stuck & screwed so again, BUYER BE WARE! Really hoping this helps at least one person, if does, worth the post! Only 2nd time ever posted on here b/ totally think worth it! Know they corner the market b/ so many other options out there & as said I'm stuck w/ "xfinity mobile" until contract up b/ I will be exploring other options for internet/ cable where long term customers a little more appreciated! read more

I had the misfortune to their multi-dwelling department in an attempt to setup new service. I have been waiting for over 50 minutes and I am still waiting. I used to think the comments about Comcast's poor customer service was exaggerated but I have been proven wrong. These people are crazy!!! read more

Worst customer service we have ever experienced. Moved from the Northeast and we are about to tell Comcast where to go. We have Cable, Phone and Internet. Each time you call, you are routed to India and someone in India is trying to sell you something. We were told they receive a small incentive for services sold, even if you don't need or want. I was put on hold and stayed on the phone for 20 minutes and then finally got disconnected. We have had it. read more