The Xfinity wifi service is fine..no problem with the product. But the pricing is unbelievable!…read moreThey give you a promotion for a year and then raise you every year after that. My bill went up over 100% in just two,years. If you go to the Xfinity store to talk about lowering your bill, they actually send you home. They tell you they can't adjust bills in the store. You have to call the Retention Office. Ok...good luck getting past the robot lady to get a human being. They have it set up so that you just get so aggravated you pay the increase of $26 a month. To add insult to injury, my neighbors in my condo complex all pay varying amounts for their wifi. We're not talking cable tv...that is covered by the condo association. Just plain old wifi. Anywhere from $30 a month to $98. No differences in wifi speed or service. Anyway, the good news is my Association is getting cable and Internet from another provider starting in August. Hopefully, the cost to me will be lower and the product just as good.

The customer service- or lack there of it truly frightening…read more First of all- calling the 800# so if this is not part of the team they can advise. Noticed at 4a- no television on any sets. Called and was on hold for about an hour and 10 minutes. Talked with a representative that asked me the same questions (error codes, message, etc). She was unable to assist in any way. Told me she would escalate and I should get a call back in 2 hours- which would be closer to 8- but then said center opened at 9. Called again at 9:40- no call back. Talked to someone who was going to transfer me to Angel- again, useless and gave me an appointment that I found out did not exist. Called again- of course no live person- automated prompts to redo what I have been spending 5 hours doing. The agent informed me that I had no appointment today and now time slot for tomorrow was already filled bc someone erased it on their end. Wow!!!! I thought I had bad customer support in the past- this surpasses them all! Oh, error message below is the same one since 4a. " called if not resolved in 20 minutes ". Are they are kidding?!

Good service. Feel i can trust them to do things right…read more Will definitively recommend Chris .

i love Premier Security. prompt service very friendly…read moreand professional all in one

My husband and I purchased new iphones directly from Apple but were not able to get them to work as…read morefar as the phone part, so we first went to the Verizon store in Tradition. We are already customers of Verizon. Ryan was very nice but not able to help us because whatever was wrong had to be done at the corporate store. Kevin at the SLW Verizon, which is corporate, was able to fix it quickly and was very pleasant. He did, of course, suggest some items for us to buy, which we weren't interested in, but he did it very nicely. If we ever need to buy more stuff from Verizon, we will go to Kevin for sure. One note, get there early! We arrived before the place opened at 10am. At about 9:55, two more customers showed up. So that meant there were 4 customers even before this place opened. Kevin was able to fix our problem in about 15 minutes, and by the time we left, there had to be a dozen other customers there and only about 3 Verizon employees.

If you are going to make me wait an hour, how about some fucking chairs! The whole south wall is…read morenothing but windows. Chairs with charging ports would be nice. Maybe a bathroom as well!

Great customer service. They always give you a heads up if they will be doing maintenance and once…read morethey are done they also let you know. I have no complaints. Very pleased with the service.

This is the most unreliable internet service on the market. I have contacted them several times …read more Many times with no call back. They were increasing the height of a tower took 15 weeks to accomplish. All they have to do now is point me at that tower. That tower has been done for a week still no service call. Have not had internet for 14 weeks. Very dissatisfied. Have been a customer since they bought the company service has always been spotty, very unreliable

This is the best Cable, Phone, and Internet company I have ever had. They are respectful of your…read moreneeds & wants. They are always improving their technologies. My internet is lightning fast. Telephone service is absolutely the lowest price with quality service. Technicians do keep within their promised scheduled times and explain what they're doing and why they'll work. Give HTC a solid chance. I've used them for a very long time. No complaints. Wonderful employees!!

HTC is now Blue Stream Fiber. This company is by far the worst company that I have had the…read moredispleasure of working, with bar none.Aside from the TV constantly pixelating and freezing despite numerous calls (and that is with paying top dollar), they have: 1. Stolen money from my account three times without my knowledge or permission 2. Claimed that I owed them over $1,500 even though I sent them every single payment receipt from the beginning of January 2019 until June 2020 3. Lied to the BBB when I reported them saying that they called me and tried to work things out with me on 5 separate occasions (my phone records show just the opposite). 4. Shut off my services on June 23rd, but continue to bill me for them. This company has a contract with this HOA until 2034 and they think they can get away with anything. I have reported them to the BBB and the FCC, but who knows. It is so frustrating that it's not just me, but so many other people are having problems with these people and there is nothing we can do. If you ever have a choice, do not do business with this company. They are thieves and not to be trusted.

Thank you Caleb for you patience and your support in guiding me thru the products I just added. I…read moream so grateful to have had an AMAZING EXPERIENCE! You are so thoughtful and knowledgeable ~ you made it so easy. Thank you so very much Best Service Ever Monique CASTLER

Verizon Corporate doesn't care about retention at all, they never offer anything for single…read moreindividuals even if you have been with Verizon for 3 decades. Their representatives can promise you anything and the company doesn't feel like they have to honor what they say. Verizon is now just as uncaring as all the other companies, they don't feel that they have to return the same loyalty that they are shown. I am so done recommending Verizon to anyone! My response to Verizon follow up: Well thank you for recognizing my existence but at this point since I waited months for a Samsung S24+ and the girl I spoke to was very nice but never did what she said, I believe it is a corporate issue because they feel they don't need individuals like me anymore (we are the ones that they built their brand with). Take care