Very patient and knowledgeable staff. I had a tremendously frustrating technical issue and they were so professional and kind.

Terrible customer service. Complete lack of empathy. My internet connection, which I depend on for work and for which I pay $90 monthly, wasn't working. So I took the modem to the Orleans location where the manager told me I would be "lucky" to have the technician come to fix the problem the next day, as if they were doing me a favor. When I asked about the delay she said, "Do you know any technicians who want to come work for us?" A bizarre and flippant response. read more

worst internet service provider there is. They have no problem charging you but service is at their convenience. 4 days to get an issue resolved!!!! read more

We needed assistance with our current bill and Dion was very professional and full of knowledge. He also was very polite and considerate of our problem. He gets 5 stars for a rating from my wife and I! read more

Update: I've been here several times over the past couple years (only because I had to) and while some visits are slightly less painful than others I've never had a positive experience. And some visits are downright awful. Expect long waits always. There's usually only 2 people working at any given time and a zillion customers waiting to be helped. There have been times I've waited in line literally into the parking lot. So if you need to go here you better clear your calendar for the day. Workers vary but the store manager (who's been there forever) is downright belligerent to customers. I know it's hard to hire decent people on the Cape but a quick check of the reviews here on Yelp and elsewhere will reveal that she is about the least customer-focused person you could find. Honestly avoid this place at all costs. Chatting or calling Comcast customer service is a nightmare but a picnic compared to this place. The reps halfway around the world probably won't be able to help you either but at least they are pleasant to work with and I think legitimately try to help. read more

Adrian is outstanding. He's knowledgeable. Our previous carrier was Ver$@n and was constantly ripping us off with hidden charges. Happy to be with Xfinity and get the support Adrian and the staff bring to the table! read more

in the past, I recommended this service center in Orleans, but no longer. The new manager is quite confrontational , rude and dismisive. Previously there were two wonderful staffers Cris and Sam who weerr patient, kind and courteous. tbe new staff is the opposite. this staff seems to enjoy ridiculing the customers. my advice is go into another location.. read more

Go to S Yarmouth, they assist you and do not berate you! They provide service in a professional way.

Hottest day on the Cape! Yes, the waiting area was crowded, however, it was manageable. I was fortunate to have Sam M. take care of me. I am a senior citizen and She treated me with kindness and respect. My lack of knowledge and technical skill were met with Sam's professionalism and expertise. She was encouraging regardless of what and how many questions I presented to her. Xfinity is fortunate to have her. Rarely are Seniors left with walking out the door empowered and less intimidated by the technical maze we live in. And thanks to Sam and Xfinity, I did! read more

Great experience. Eddie rocks! He was able to help me load a bunch of Brazilian Portuguese channels and then take them off my account when I discovered they were not giving me the specific sports packages I was looking for. read more

The worst service ever, I mean, no service at all! The lady at the front (I hope she doesn't get offended by me calling her a lady) was the rudest person I have ever encountered in my life. I am a Latina and felt like that is what the customer service rep couln't stand. She did not let me talk and explain about the service and devices listed on my account we are bill for, but not getting the service. When I said I do not have the equipment she mentioned she did not care and told me I was not listening and she would not argue with me. It was not an argument, not even allowing me to speak and she kicked me out of the store for no reason. I did not get any service at all. Rudeness, unkindness, disrespect, insults, not dignified treatment, racism, discrimination, is what you will find at this store with the lady today at the front desk. This may be on camera in their store. read more

Just moved to the cape and our only cable option is Xfinity. First time we plugged in, it did not work. Such poor quality. Doesn't anyone take pride in their job anymore? read more

Comcast Service Center - First time using Xfinity. - Internet Service Providers Near Me - Orleans, Massachusetts

Needed a house full of cable and internet equipment. I've heard horror stories about this location. A friend of mine put me in contact with CHRISTINA ( Wonder Woman). We emailed back and forth to schedule a pickup of our equipment. She is off on Saturday but she prepared her co-workers for our arrival. Smooth sailing. I will be back there on Monday because Comcast 800 phone customer service sucks. You can spend mucho time and get disconnected It's an 800#. Weirdly, you cannot get a number for a specific store. ...to be continued read more

Hi all, I must warn everybody that enters this service center to be prepared to be treated like a fool. I would give this a negative 10 if it were available...I only gave it a one in order to get this in front of as many eyes as possible....These folks, specifically the little short haired woman has no idea how to treat a longtime paying customer. To be more specific, we have been with Xfinity at this home for 14 years on a seasonal deal. we also have another comcast account on another home for 22 years...we had an incident where a tree came down and apparently tore some underground TV cable. the tree was removed, all seemed okay, but without knowing, the tree roots tore thru the underground cable that attached to a utility pole on the property. The Xfinity repairman stated that we would not have to pay a fee for the repair as it was outside and at the utility pole...it also is for a boathouse that is not frequently used for TV watching...if we had to pay $100 service fee to attach the new cable wire, we would have said NO, we do not use it that much and it's not worth it, but the service man said, no worries, it will not cost, I will put in the cable and you can bury the wire, which I did....anyway, we got charged, and we decided to head to the local service center and try and fix the bill in person, as we tried 3 different times to call Xfinity but never was able to connect with an individual.....anyway, long story short, this Xfinity person with the short hair and an attitude from the get go tore me a new you know what in front of half a dozen people in line and told ne at least 4 times to get out, I finally, in the parking lot some miracle took place....I got thru , spoke to a real person who said "No Problem" and removed that service fee for me and apologized...I want to add, this is now the third time this employee and another bad attitude short haired woman who I did not see today treated me horribly. For the record, I have witnessed this same type of behavior from this person with other customers, How she has been able to keep her job is beyond reason as I see many other bad reviews about this individual....she needs an anger management course, a how to treat a customer with respect course and of course a lesson on how to listen before yelling like a lunatic....just a horrible place to go....fire this person.... read more

I'd give zero stars if I could. Horrible experience with this location and specifically the two women working there (Christina and Samantha). I'd rather roll around in the trash section at the dump than deal with those two again. They were incredibly rude and made zero effort to help me. I was there from 9:30am to 12:30pm. I was trying to add to my order. I was polite at first (anyone who had to wait for 3 hours might not be so polite at the end). I was an authorized user, but they claimed I wasn't. While being there I was made an authorized user again and they still said they didn't see it until I begged that they talk to the Xfinity rep on my phone (John, what a sweetheart). Samantha didn't want to talk to him at first but as soon as she did, she was as nice as can be to him, claiming, "Yeah, she's been here since we opened and we've been trying to help her." Complete lie. And by "Help her," did they mean telling me over and over that they couldn't help me? Once John (Xfinity rep) asked that she check another screen to see that I was an authorized user, she clicked over and said "Oh yeah, there it is." So 3 hours waiting for her to click on another screen. No apologies either. As if I was a piece of dog poo they couldn't scrape off their shoes. They made absolutely no effort to help me. In fact, they let people behind me in line come up ahead of me to help them with their issue while making me wait even longer. I insisted I was an authorized user (as I was made one last week), but they refused to help or even try to see why it wasn't showing I was an authorized user. The only people who tried to help were the people on the phone. I resorted to calling Xfinity, waiting on hold and having the people over the phone help me. I was at the physical branch and had to be on the phone with Xfinity for 2 hours and 8 minutes. There was constant miscommunication with Xfinity on the phone and with the branch. I was there for 3 hours, 2 hours and 8 minutes of my time at the branch was on the phone. Every time I went back inside to talk to Christina or Samantha again, I waited in line only for them to tell me the same thing they had said before, that they couldn't help me. At one point all I was trying to do was cancel a service appointment that I had made. I myself made the appointment, but they wouldn't let me cancel it. There's more obviously. I've reached out to Xfinity's corporate office and am getting it sorted out there. I watched for 3 hours as Christina and Samantha chatted and laughed with dozens of customers. Except for me. I was disregarded. They helped other people with phones, internet, etc. They chatted about lunch spots and invited someone right behind me cut in front of me because they knew who that person was. It was a horrible experience. I wouldn't wish it on anyone. read more

Customer service is impatient and condescending if you're not as knowledgeable about the technology as they are. That's their job so they SHOULD be knowledgeable. Would an auto mechanic look down on them because they couldn't rebuild a tranny??? So rude .... read more

Great customer experience. We miss Christina in Provincetown but she continues to provide her excellent personable service in Orleans.

I want to commend the women working in Orleans Comcast office. I was there twice recently for corporate billing problems and the Orleans women were very patient AND helpful. It took over an hour and Christina stuck with it and followed up with corporate until my problem was settled a few days later. They provided excellent customer service despite working for a monolithic business. Thank you all! Great service! read more

Manager Lisa and Associate Samantha worked with me on phone issue for 40 min with unbelievable persistence and kindness to resolve a very complicated security challenge. All Covid precautions were observed. read more

If I could give zero stars I would. Standing in a line 6 people deep, one employee moving at a snail's pace. And she announces only got 1/2 hr left til they close. Get your act together Comcast this is absolutely ABSURD. read more

I never write reviews, but since I am still in shock at how rude and unhelpful the customer service reps were to me today, when I went in to change the name on my account, I felt the need to say something. To begin, I stood in line, which I was totally fine with, given the Covid pandemic and the need for social distancing, and was patient and prepared to wait. When it was my turn to enter the building, my sister and I entered (we were changing the account from her name to mine, so we both had to be present), only to be greeted with a nasty "Only one person at a time". I explained that we were changing the account name and they told us that we still had to come in separately. I told them I understood. So, in I went. I told them what I wanted to do and they rudely asked me if I had a name change form. I said that I didn't know I needed one and asked them if they had one I could fill out. The rep left in an irritated manner, as if I was putting her out by asking for the form and went to go look for one. While I was waiting for her to come back, the rep at the next counter in an equally abrasive way insisted that it would be a better deal for me to close the account and open a new one. I appreciated her trying to save me some money, however I would have had to go get all my equipment, turn it in, set up a new account and get new equipment. To be honest, it seemed like a huge hassle and not worth the savings. The original rep came back to the counter and said that she couldn't find any name change forms. (really?) If they didn't even have the forms, why would they expect me to? At this point I was becoming irritated with the way I was being treated. They then asked me if I had a land line (a what?). I said no (we got rid of it years ago) then they mumbled something about me not being able to open another account. At this point, I decided to give up, as it was clear they had no interest in helping me and it felt like they just wanted to get rid of me. In these difficult days, I little kindness goes a long way. I wish I had thought to tell them that. Because of where we live on the Cape, we don't really have a choice for cable service. If we did, I'd be using Verizon. If I could give Comcast/XFinity Orleans zero stars, I would. They are truly the worst! read more

Zero stars! Hope you have time to grow old waiting in line. Demonstrates the need for competition in the cable industry. Absolutely the worst in person service I've experienced. read more