Came in looking to get WiFi and they tried to sell me WiFi plus one line for 110 dollars plus…read morewhatever the line would cost. They said that's all the services they offer in terms of WiFi so I look online and the previous price of 60 dollars was available on their website for the same exact thing with no line added. It's outrageous they are trying to sell things at full price and adding a line assuming they get a cut for each line they sell but don't be sleazy about it. If a person comes in give them exactly what they are asking for. I have no need for another line just wanted to swap my WiFi coverage and the online process was quick and easy. Never come to this location if you are looking to get something cheap. They will sell you whatever they think you can afford. Or even can't afford. Never see customers in there and it makes sense I'm sure they don't make sales in store just for that fact.

Bad service, no smiling employees and everything is done online store are there to buy services,…read moretrying to find different provider, monopoly in the area I live, waiting for another company to change after 25 years ,don't care for loyalty minus one star

Who runs this f#$%N company, It is the most patheticly run a@# clown show in the universe. They…read morehave no idea how to treat an adult and a person who is giving them money. Its so horrible just please settle for tmobile which has REAL PEOPLE in Salem OR at the call center who will do u right every time and they actually answer a phone. Please save yourself from an anxiety disorder and clinical depression. Dare I say u will never have a bigger regret. Even worse than that horrible marriage u dissolved that almost killed you.

Be VERY careful if you buy a phone from Verizon - especially if it's an expensive phone!…read more   On 4/15/2022, upgraded to Samsung Galaxy S22 Ultra 512 GB Phone from Verizon.   On 5/8/2022 we called Verizon to complain that the phone had malfunctioned.  We were told by the person on the phone that if we tried to get it replaced over the phone we would be sent a refurbished phone, but if we went to a brick and mortar store we could get a new phone.   On 5/15/2022 we were finally able to get to the Verizon store at 3747 Market Street NE, Salem, OR 97301.  We were then told that we couldn't exchange the phone there because we hadn't bought it there.  The person on the phone neglected to tell us we needed to go to a Verizon corporate store.   After visiting the Verizon store on Market Street NE, we called Verizon Customer Service again and opted for the "call back service".  When they called back there was dead air.  We never heard from them.   On 5/16/2022 we again called Verizon Customer Service and were told that we had exceeded the 30 day limit on returns.     On 5/19/2022 called Asurion to explain the problem and seek resolution.  I spoke to Rita and was transferred to Lorraine, who transferred us to Craig, who transferred us to Marcus.  None of these people was able to resolve the problem.  We asked to speak to Marcus' manager and were told that the manager would call back within 24 hours.  We received no call.   Next, on 5/24/2022, we went to the brick and mortar store at 635 OR-99W Suite F, in McMinnville, OR 97128 where we spoke to Shirley and Brian.  There was another woman there - we didn't get her name - who came over and told us to calm down.  The manner in which this was done only exacerbated things.  We explained to Shirley the sequence of events and asked her to advocate for us.  She called Asurion and spoke with them for several minutes then told us they had assured her that they would send a NEW phone - NOT a refurbished phone.   On 6/3/2022 we received the replacement phone.  Not only was the phone we received refurbished, it was missing the stylus.  It rapidly developed the same defective functions as the original phone.  We called the McMinnville store to speak to Shirley.  She wasn't working that day.  We called again on the 4th and were told she was out with a sick child.   On 6/5/2022, called the McMinnville store again and spoke with Shirley.  She was unable to offer further assistance - but suggested that the call to Asurian should have been recorded and that should be the proof needed to show that they said they would send a new phone.  Then we called the Verizon Customer Service again.  They did not offer any assistance.  They advised that we call Samsung.   Next we called the Samsung Customer Service line.  They stated they had no record of our purchase of one of their phones and offered no help. On 6/7/2022 we AGAIN called the Verizon Customer Service Center.  This time we spoke with Allen, then Christopher, and finally Jet.  Jet listened to the entire sequence of events and said if we went to a Verizon Corporate Store and had them read the notes, the store would give us a new phone.   Next on 6/7/2022 we attempted to contact the Verizon Corporate Store in Keizer, Oregon.  They never answered their phone.  We finally drove the 35 miles on country roads from where we live to the Keizer store.  This was an hour-long drive.  We were being assisted by Chris when Austin, the "manager", interrupted and said he would NOT replace the phone.  He was rude and condescending and WOULD NOT LISTEN.  When told what Jet has told us he told Chris to look at the notes but regardless of what they said he would not replace the phone.  When asked to talk to Samsung for us he snorted and refused.     Now I have this brand new $1032 Samsung phone that doesn't work and no one at Verizon will help me. They keep telling me to pay a $249 deductible to Asurion for a phone that isn't even 2 months old.   So we are paying for a brand new Samsung phone that is costing us over $1,000 and that doesn't work properly.  No one at Verizon is being helpful.  Their best advice is that we should file a claim with Asurion, pay the $249 deductible, and accept whatever replacement phone they choose to send.   My advice is always remember caveat emptor when dealing with Verizon, Asurion, and Samsung.  It's pretty obvious that the corporate profits are far more important that satisfying customers.  They don't CARE that a customer might have a full time job and family responsibilities that make it difficult or impossible to spend prolonged amounts of time on the phone or traveling to stores in an effort to get a malfunctioning phone repaired or replaced prior to the expiration of the return period.  It would be different if their customer service agents were fully equipped to resolve issues - but they aren't.  Just be very careful.

On the day of the installation, the Central Office technician contacted me at home as well as work…read more In all the years I've been working in Customer Support, this is very rare. Most Customer Support representatives just do their menial best to get a message to the customer on one number. This technician called me on all my contact numbers. That made a great first impression! They originally contacted me because they wanted to do the installation early. I was more than happy to oblige. They found the demarcation point with no issues and had the Internet connection up and running within 10 minutes. After they left, I ran a speed test and noticed that the connection was 1/5th of what it should be. I decided to call later, but within 15 minutes of my discovery, the same technicians came out and resolved the issue from the demarcation point to the central line. Suffice it to say, I am thoroughly impressed. With no data caps and a line where right now, three computers and NetFlix are running, the service is more than satisfactory. Thanks Datavision!

From the owner: Gervais Telephone Company dba DataVision Communications is a local fiber Internet and Telephone…read moreprovider, offering powerful communications and responsive customer service to its member customers. DataVision offers business solutions including VOIP services.

Handled our request quickly and efficiently. When there was a slight glitch, he took his time to…read moredelve into it. We weren't rushed through the process. Overall it was a positive experience.

We pay over $300 per month and currently have been having problems getting channel ms now. I call…read moreXfinity and cannot reach an agent!!! I need an agent to call me back now!!!

Slow and unreliable. Speed equal to old fashioned dial up. Service is nonexistant. Do not recommend.read more

I'm soooo ready for star link to come out I call to get a tech out they come during the day when…read morethe internet is working decent for the area and say it's all good I'm getting my 5 meg since that's all that's available then in the afternoon after they close I get these great speeds I'll post a pic but they can never find any problems on their end they are on their way to bankruptcy with 5g and starlink

Go to resource foe all internet and satellite decisions. Knowledgeable and professional. Thanks to…read moreCeleste for her help and to Greg and Mike for their work installing our system. Eric Rogers, Dallas, Or.

We were very pleased with the set up of our Dish from Mike,Dennis & Greg. They were professional,…read morecleaned up & showed us how to work it. Thank You again.

Viser is a small internet provider that does an exceptional job with customer service and quality…read moreof service. knowledgable and friendly staff. They are local so they know the community.

Terrible company. Can't get anyone to respond…read more I have tired to contact them many times through their web site. No success.

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with Monthly cost at $15 a month! And wifi can be included with it for additional cost!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.