Terrible price hikes and abysmal deals that go up drastically after a year or so........ .read more

Xfinity Store: 831 Lancaster Dr NE ste 173, Salem, OR 97301…read moreWe just walked out of this store to see about new phones (S26) as an upgrade that we were lead to believe from their emails...."Get the S26Plus On Us". Not so. This is nothing short of Bait and Switch. The salesman there had no explanation as to why they were sending us bogus emails about about upgrading. None of what the emails said was true. It's all a scam. It would have jacked up our phone bill by quite a bit and the salesman acted like he really didn't a damn that were lied to. And really didn't give a damn whether we bailed from Xfinity or not. It's time to move on from Xfinity. Thanks for nothing Ryan.

Horrible experience. Constantly hung up and refused to help at all. Constantly told me "I can't…read morehelp you" with activating a SIM. Not sure what the point of them being there if they can't even get a SIM up and going. Third part company, so avoid with everything you can. They will scam you into thinking you are getting a good deal and then when the bill comes, it is nothing what they promised you and Xfinity tells you there is nothing that can be done since this place is not Xfinity but a third party rep.

Xfinity as a whole is the work company I've ever dealt with. A previous owner of my new house had…read morean outstanding balance so Xfinity won't let me have an account.?.?. After they already gave me an account and I had it for 3 days , then they cancelled it due to some other persons debt to them. How does this even make sense?? I went out of my way multiple times giving them the proof they needed that I was not that person and didn't even live in the residence when the debt was accumulated. Still they cancelled my account.. absolute garbage company !! Wish I could do negative stats! Zero stars at best !!! Fix your bullshit policies!!!

I had D & D put up an over-the-air antenna. First, visiting the storefront was met warmly and given…read morequite a bit of information and advice. I actually spent quite a bit of time talking about options and such didn't feel rushed at all. Set up the appointment for the installation of the antenna. The crew (Greg and Mike(?)) where on time. They are very efficient in what they do. They got down to business, asked a few question about how I wanted things done and did it! I was hoping for just the major network channels - I have a whole lot more. Great service, great people. They really know their business. I would highly recommend them to anyone if looking for OTA antenna purchase and installation.

Fantastic service. They were quick and efficient. They even helped me set up my devices…read more Can't recommend them enough

The day I moved into my apartment I called and asked about internet and they were out here in less…read morethan 2 hours. I was offered options that other larger companies said were impossible or unavailable in my area. This is a small company who is dedicated to their customer base. I strongly recommend doing business with people like this. 6/5 stars. Thanks, guys.

From the owner: We offer internet services where others say NO! I have 6 different internet options available for…read morethe best Internet experience possible! I strive to provide service where others can't! I'm always adding more options so check back often.. i now have a streaming option with all movies and TV channels with Monthly cost at $15 a month! And wifi can be included with it for additional cost!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

Slow and unreliable. Speed equal to old fashioned dial up. Service is nonexistant. Do not recommend.read more

I'm soooo ready for star link to come out I call to get a tech out they come during the day when…read morethe internet is working decent for the area and say it's all good I'm getting my 5 meg since that's all that's available then in the afternoon after they close I get these great speeds I'll post a pic but they can never find any problems on their end they are on their way to bankruptcy with 5g and starlink

Be VERY careful if you buy a phone from Verizon - especially if it's an expensive phone!…read more   On 4/15/2022, upgraded to Samsung Galaxy S22 Ultra 512 GB Phone from Verizon.   On 5/8/2022 we called Verizon to complain that the phone had malfunctioned.  We were told by the person on the phone that if we tried to get it replaced over the phone we would be sent a refurbished phone, but if we went to a brick and mortar store we could get a new phone.   On 5/15/2022 we were finally able to get to the Verizon store at 3747 Market Street NE, Salem, OR 97301.  We were then told that we couldn't exchange the phone there because we hadn't bought it there.  The person on the phone neglected to tell us we needed to go to a Verizon corporate store.   After visiting the Verizon store on Market Street NE, we called Verizon Customer Service again and opted for the "call back service".  When they called back there was dead air.  We never heard from them.   On 5/16/2022 we again called Verizon Customer Service and were told that we had exceeded the 30 day limit on returns.     On 5/19/2022 called Asurion to explain the problem and seek resolution.  I spoke to Rita and was transferred to Lorraine, who transferred us to Craig, who transferred us to Marcus.  None of these people was able to resolve the problem.  We asked to speak to Marcus' manager and were told that the manager would call back within 24 hours.  We received no call.   Next, on 5/24/2022, we went to the brick and mortar store at 635 OR-99W Suite F, in McMinnville, OR 97128 where we spoke to Shirley and Brian.  There was another woman there - we didn't get her name - who came over and told us to calm down.  The manner in which this was done only exacerbated things.  We explained to Shirley the sequence of events and asked her to advocate for us.  She called Asurion and spoke with them for several minutes then told us they had assured her that they would send a NEW phone - NOT a refurbished phone.   On 6/3/2022 we received the replacement phone.  Not only was the phone we received refurbished, it was missing the stylus.  It rapidly developed the same defective functions as the original phone.  We called the McMinnville store to speak to Shirley.  She wasn't working that day.  We called again on the 4th and were told she was out with a sick child.   On 6/5/2022, called the McMinnville store again and spoke with Shirley.  She was unable to offer further assistance - but suggested that the call to Asurian should have been recorded and that should be the proof needed to show that they said they would send a new phone.  Then we called the Verizon Customer Service again.  They did not offer any assistance.  They advised that we call Samsung.   Next we called the Samsung Customer Service line.  They stated they had no record of our purchase of one of their phones and offered no help. On 6/7/2022 we AGAIN called the Verizon Customer Service Center.  This time we spoke with Allen, then Christopher, and finally Jet.  Jet listened to the entire sequence of events and said if we went to a Verizon Corporate Store and had them read the notes, the store would give us a new phone.   Next on 6/7/2022 we attempted to contact the Verizon Corporate Store in Keizer, Oregon.  They never answered their phone.  We finally drove the 35 miles on country roads from where we live to the Keizer store.  This was an hour-long drive.  We were being assisted by Chris when Austin, the "manager", interrupted and said he would NOT replace the phone.  He was rude and condescending and WOULD NOT LISTEN.  When told what Jet has told us he told Chris to look at the notes but regardless of what they said he would not replace the phone.  When asked to talk to Samsung for us he snorted and refused.     Now I have this brand new $1032 Samsung phone that doesn't work and no one at Verizon will help me. They keep telling me to pay a $249 deductible to Asurion for a phone that isn't even 2 months old.   So we are paying for a brand new Samsung phone that is costing us over $1,000 and that doesn't work properly.  No one at Verizon is being helpful.  Their best advice is that we should file a claim with Asurion, pay the $249 deductible, and accept whatever replacement phone they choose to send.   My advice is always remember caveat emptor when dealing with Verizon, Asurion, and Samsung.  It's pretty obvious that the corporate profits are far more important that satisfying customers.  They don't CARE that a customer might have a full time job and family responsibilities that make it difficult or impossible to spend prolonged amounts of time on the phone or traveling to stores in an effort to get a malfunctioning phone repaired or replaced prior to the expiration of the return period.  It would be different if their customer service agents were fully equipped to resolve issues - but they aren't.  Just be very careful.

Had some issues at first. Spoke with a manager named Jordan who handled business. Everything is…read moregood and wish I could have found him earlier. Thanks for the urgency and problem solving skills.