The apartment complex I live in switched internet providers, so I had to return my router and…read moreequipment to Xfinity. The girl who helped me was really sweet and made the whole process super easy. I'm honestly so bummed to not have Xfinity anymore because it worked so well for us.

I ended my service with Xfinity after they promised faster Internet and a break on my bill of $20 a…read moremonth. None of the agreement was kept. Paid my bill ended my service and returned all equipment. I was told at the store I would be receiving money back. It should be in my account by ten business days. It is not there. After calling multiple times trying to talk to a real person I have been informed they need to keep my money through the end of the billing cycle. That is two more weeks. Why do you need my money through the billing cycle I am no longer your customer. Anyone choosing internet I strongly advise against picking this company.

Customer service was excellent. I really liked that they had enough people to help everyone.read more

I would like to thank the manager at Verizon for proving that Customers don't matter to Verizon. I…read morehad the worst experience and because of that I went to AT&T. What an amazing I just had with AT&T I will be moving all lines from Verizon to AT&T

Wasatch Broadband was absolutely amazing! Everything was perfect…read more On their website, it says: "Unapologetically the best internet in Utah. No hidden fees. No taxes. No data caps. No cancellation fees. No price hikes. Speeds always fast." This could not be more true. Other companies are kind of scammy and have a bunch of hidden stuff...not these guys! They are awesome! Since building my house and moving in, I have been in the biggest battle with companies to give me wifi. The city is rolling out fiber to everyone, which is causing a ton of issues for people who don't have fiber available to them yet. Essentially, companies will refuse to put wifi in because "one day I will probably have fiber". The company that rhymes with infinity was horrible to try to work with, my own cell phone carrier wouldn't help me, and the city couldn't care less either. It has been an extremely frustrating process. Wasatch Broadband was recommended to me from a friend. I reached out to Wasatch Broadband to see if they were willing to help get me wifi, but admittedly, my hopes were not that high. They responded to my text in a very timely manner and we went over the details. Y'all..these people were able to come to my house the next morning! They were there like 40 minutes early and there was a whole crew ready to work on my house. I am not entirely sure what they did but I magically have wifi in my house now. The prices are dang near unbeatable, especially for what you get. There was a whole crew that came to my house and they were all super respectful. I am so happy with the entire experience. I will be recommending Wasatch Broadband to everyone I know. I can't thank them enough!

update! customer service was awesome they came out spotted the issue on an old install done by a…read moreprior company fixed the problem now runs better than it ever has

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

A tree branch knocked my wires down, and AFConnect was here to fix it within a couple of hours…read more They are courteous, kind, and helpful. I have had AFConnect for many years, and have had very little trouble. In fact, in over ten years, this is only the second time I have had to call for help. I have been very pleased with their service.

We've had this internet since it was installed in 2001 by its original company. At the time we paid…read more$20/mo for 100/100 speeds. Now, in 2014 we're paying $80/mo for 30/10 ... 4x the price for less than 1/3 the speed. And the internet. is. terrible!! It's gotten worse over time because they simply don't care. Last month I set up an outside service to ping my house every 2 minutes or so, to see how often my internet went out. It AVERAGES 6 times a DAY....and during that time there wasn't a single day my internet connection didn't drop (usually between 12 and 2am) Today, 12-13-14 (A Saturday) my internet has gone out 68 times. And it's only 8:30 PM (it dropped twice while I was writing this review) This is so stupid because who are you going to complain to? There's no accountability, and there's really nothing better. I've sent their support dozens of e-mails and have NEVER gotten a response. EVER. When you call they treat you like you're an idiot ... and YES, I have been working with computers for the last 10 years and YES I know when it's your problem and not mine. I hate Comcast, but I might just swallow my pride and subscribe because this is ridiculous. Would never recommend. Would file all kinds of complaints if they even cared.

Great experience. Gary and Ed were great. 3x Xfinity…read morespeed. 772/637 instead of 281/20.5 Xfinity. Highly recommend.

We were contemplating cancelling our cable/internet with xfinity for a while, and after chatting…read morewith Gary when he randomly stopped by one day, we decided to make the switch! Gary was awesome to work with - he was available to answer any and all of my follow up questions, thorough with the steps of the process, and consistent in following up to ensure everything was going well. new internet is WAY quicker and cheaper - highly recommend!

Kyle is super kind, they seem to be very busy because nearby closures. Just know it'll take time,…read moreand that they always are trying their best to help everyone. Very happy with the kindness and honestly of the staff

This was one of the worst customer service experiences I've had in a long time!…read more I visited this location simply to return a modem. After entering the store, I wasn't acknowledged or greeted for more than 15 minutes. When an employee finally became available, I politely asked if I could just drop off the modem. Instead of offering assistance, I was told it would take time to look up my account. Before I could continue, the employee avoided eye contact, dismissed my request, and proceeded to help another customer without any explanation. Ironically, the representatives I spoke with over the phone at T-Mobile demonstrated far better customer service than the staff at this retail location. Basic courtesy, communication, and acknowledgment go a long way, and unfortunately, none of those were present during my visit. I left feeling ignored and disrespected. Based on this experience, I will not return to this location and cannot recommend it to others.