While they are a great option for buying supplies, they also sell doors and windows. After trying…read morethe big box places we turned to Hoke for new doors and windows. Their design center is very helpful is guiding us on choosing the right styles and ensuring they would fit. Where they have failed, thus only 2 stars), is delays and communication of fulfilling our custom orders. I understand that, especially with covid, there are lots of delays in vendor manufacturing, but it doesn't excuse the fact I have to constantly call them on or past the due date to get updates. They are very unorganized and often tell me they will have to call me back with an update. They never do. It's been 4 weeks and 10 calls/emails from me and I'm still waiting for delivery. I will not be going back to Hoke.

Love this place as they had such a variety of stuff in the people here we just really friendly and…read morealso helpful that I can't wait to go back with my next project.

We showed up at your Charlotte location at 737 in the morning yesterday. My son was driving my…read moreheavy duty truck with a flatbed trailer to make it easy to load the materials you were selling me. He was the only customer in the parking lot when he arrived. He was greeted by a polite lady at the front desk saying he was here to pick up the order. She struggled to locate the order and then what appeared to be a supervisor came out from a backroom and said he had it under control. A few minutes later, he got a confirmation that the order was ready and here to be picked up. They did not have the three-inch screws that we ordered. We asked if you had three inch screws in any color in stock, they said no. We then asked if you had any 2 1/2 inch screws in stock, they said no. It is very important to note that your company did nothing to help with solving this problem, my son kept having to come up with possible solutions to solve this. This answer soon changed to they did have some 2 1/2 inch screws in stock in the charcoal color, they brought out a box of screws and we found that once we checked them they were the wrong color, we gave them back to the lady at the front desk and she went looking for other screws, she came back with a second box that had some charcoal colored screws on the surface but then had burgundy color screws buried in the box, we sent her back the third time and she located the correct screws finally and gave them to us. We were assured that we would receive a credit for the price difference in the screws from the three inch to the 2 1/2 inch. Once all of this confusion was put behind us, my son went outside expecting to have the materials loaded up. Again, please understand that when he pulled up at 7:37 AM there was nobody else in the parking lot. A semi-truck pulled up right as he went back outside and your location began servicing that semi-truck ignoring my son, they said it should be done in a few minutes at the end they would load the materials after that. Following this, another semi-truck came in and they started servicing that truck instead of my son. My son describes the situation inside this location as chaotic and no one was willing to address why he was still sitting there. Another customer arrived and they started helping him and loaded his Rav 4 up with multiple different roofing products. Still not helping my son in any way, then somebody dressed in one of your company uniforms pulled up in a White Chevy Avalanche and remarked to my son: "nice parking job". She was saying this in a very nasty sarcastic tone of course. It should be noted that the only reason my son was still parked in the customer parking is because your company still had not loaded his truck at 9:00!!! Finally, the truck was loaded and my son left at 9:23 in the morning. This could be one of the worst examples of customer service I've experienced in recent memory. We got the product to the house and we will say that your estimator really overestimated waste and I am quite confident we ended up paying for a lot of metal that we just didn't use. It was also below average quality compared to what we're used to using, but it did ultimately do the job a lot of the overlapping ribs were not even and while they still barely overlapped at one end they were as much as an inch difference at the other end of the panel. Concerning, but you would have never heard this comment if we hadn't had such terrible customer service on site. The aftermath is that we wasted about $750 in labor because a crew was just sitting there while my son sat at your location for two hours waiting to pick up something that was supposed to be ready to go right away. We also have not received a credit for the overpayment of screws. The salesman that we originally placed the order with apologized and said we will get a credit for the screws and management would contact us about the terrible service, neither ever happened. I have waited almost a week before posting review.

We needed a single piece of black roofing to complete the shed roof over our well house. Chris…read morehelped us with this and it was fabricated and ready the day after we called. My husband picked it up today and they didn't even charge for it! He even got some random screws to put it down with and there was also no charge. I can't remember the last time someone did something nice like this. Thanks to all at Best Buy Metals! Great folks! 10 stars.

Great stone selection. High quality. Love all the reclaimed pieces for home, garden, etc…read more Happened upon this location while driving the back roads of NC.

This is a gem of a store! If you have ever wondered what a truly old original hardware store is…read morelike that has been mostly untouched by time, look no further. The staff are nice and friendly and willing to help. This store has tons of items your big box stores could only dream of selling. Great place for those items that are tough to find but not in most retailers. The screws and nails are still sold by the pound! They have been in business here since 1899! Thats over 125 years in business. Come by and take a look an a living piece of history, you will be sure to leave with something.

hardware hardware hardware... you want old timey hardware in a historical setting this is that…read moreplace! I've been in a few times buying things and I'm still not sure if this is a working hardware store or a historic site. There's tables full of tools and merchandise and bins of fasteners and they'll cut keys for you and I've even purchased gardening tools here but they just might be functional souvenirs from the coolest gift shop ever ;-) Really, there's spare parts and fluids and coatings in wall cubbies for things that were old when Moses was young; an amazing array of scythes, buck-saws, and other implements of indeterminate age but obviously well used and cared for as you would expect in these surroundings.

fantastic service and product knowledge! They make shopping local a pleasure and a 'no brainer!'read more

Hardest plavce to get a hold of. web site is horriable. Called to ask one question got the rudest…read moreperson i think i've ever come across.

They don't have a wide selection of materials. Only lumber for builders. They didn't have 1//2" BC…read moreplywood.

The reason for one star: While I was working in my home office, two of their employees were…read moreinstalling a granite counter top in our hall bathroom. Our kitchen is at the opposite end of the hall. One of our security cameras recorded one of the two installers going through our kitchen cabinets. The only item removed from one of the cabinets was a prescription bottle, and is clearly seen in the employee's hand at the end of the video. The work quality was good and the counter top looks nice, but this experience was extremely upsetting to me and my wife. I sent the video to N2 Granite and was told the individual was fired.

I cannot be any more pleased with N2 Granite. The new kitchen counter tops look beautiful. KC in…read moresales was great to work with and the installers went above and beyond to get this complicated job completed in a timely manner. We selected our slabs from a wholesaler and I was invited to see how the sections could be laid on on those slabs giving me an opportunity to offer input. N2 did an amazing job of matching the run of the grain from piece to piece. I just can't praise this company enough!

If cutting corners and poor customer service is your thing, then look no further than Fox Tops All…read more We hired Fox Tops All to cut and install our granite counter top. Because the installer did not follow the specifications provided by LG when cutting the opening for our cook top and made the opening too big. The hole left only a 1/4" lip to support the appliance. As a result, not only did we void the warranty on our brand new cook top, but the lack of support given resulted in the glass cracking and rendering the appliance useless. This despite specific written instructions that came with the cook top. What's more is having an opening too big makes correcting the issue problematic. In addition, we called various other granite installers and were told they "would never install a cook top on 1/4" of granite". When we confronted the installer and owner of the company, we were met with a flippant dismissive attitude and we were told "that's how they always do it." After several heated arguments they finally agreed to rectify the situation, but at that point, our confidence in their craftsmanship was nonexistent and we did not feel comfortable allowing them to work on it and hope they would finally do the right thing. We decided to incur the additional expense to have a different company fix their mistake. Fox Tops All cost us more than the expense of fixing their error but also pushed the project out by several weeks. As it is, our replacement cook top took 4 weeks to get with another 2 weeks after that to fix the supports. We have now been without a working kitchen for an additional 6 weeks all because Fox Tops All was too lazy and indifferent to be bothered to follow simple instructions. That is an eternity when not being able to cook meals in your own home and in our opinion, inexcusable. Because of this, we will not recommend Fox Tops All and highly suggest you take your business to an installer that will respect you and your home. If I could give a ZERO review I would.

Bad craftsmanship, crummy fix attempt, ghosted homeowners. We hired this outfit for a (fairly…read morepricey) granite counter top and sink install. They used clips for the sink and it started to sag within days, so they sent a kid out who just nailed a bunch of 2x4s vertically to hold it up, which looked crazy, but more importantly did not work, and the sink started to sag again. They would not even return my calls and currently just run an automated message they've had on since the start of covid CLAIMING they stand by their work and have great customer service. This is a lie. I even offered to pay them to fix, I just wanted my sink/kitchen to look right especially after all we paid. We ended up hiring a better outfit to secure the sink better. I have to think there was an easy and inexpensive fix for them, but instead they just clearly are okay with stiffing me and moving on to the next sucker. Don't let it be you.