We showed up at your Charlotte location at 737 in the morning yesterday. My son was driving my…read moreheavy duty truck with a flatbed trailer to make it easy to load the materials you were selling me. He was the only customer in the parking lot when he arrived. He was greeted by a polite lady at the front desk saying he was here to pick up the order. She struggled to locate the order and then what appeared to be a supervisor came out from a backroom and said he had it under control. A few minutes later, he got a confirmation that the order was ready and here to be picked up. They did not have the three-inch screws that we ordered. We asked if you had three inch screws in any color in stock, they said no. We then asked if you had any 2 1/2 inch screws in stock, they said no. It is very important to note that your company did nothing to help with solving this problem, my son kept having to come up with possible solutions to solve this. This answer soon changed to they did have some 2 1/2 inch screws in stock in the charcoal color, they brought out a box of screws and we found that once we checked them they were the wrong color, we gave them back to the lady at the front desk and she went looking for other screws, she came back with a second box that had some charcoal colored screws on the surface but then had burgundy color screws buried in the box, we sent her back the third time and she located the correct screws finally and gave them to us. We were assured that we would receive a credit for the price difference in the screws from the three inch to the 2 1/2 inch. Once all of this confusion was put behind us, my son went outside expecting to have the materials loaded up. Again, please understand that when he pulled up at 7:37 AM there was nobody else in the parking lot. A semi-truck pulled up right as he went back outside and your location began servicing that semi-truck ignoring my son, they said it should be done in a few minutes at the end they would load the materials after that. Following this, another semi-truck came in and they started servicing that truck instead of my son. My son describes the situation inside this location as chaotic and no one was willing to address why he was still sitting there. Another customer arrived and they started helping him and loaded his Rav 4 up with multiple different roofing products. Still not helping my son in any way, then somebody dressed in one of your company uniforms pulled up in a White Chevy Avalanche and remarked to my son: "nice parking job". She was saying this in a very nasty sarcastic tone of course. It should be noted that the only reason my son was still parked in the customer parking is because your company still had not loaded his truck at 9:00!!! Finally, the truck was loaded and my son left at 9:23 in the morning. This could be one of the worst examples of customer service I've experienced in recent memory. We got the product to the house and we will say that your estimator really overestimated waste and I am quite confident we ended up paying for a lot of metal that we just didn't use. It was also below average quality compared to what we're used to using, but it did ultimately do the job a lot of the overlapping ribs were not even and while they still barely overlapped at one end they were as much as an inch difference at the other end of the panel. Concerning, but you would have never heard this comment if we hadn't had such terrible customer service on site. The aftermath is that we wasted about $750 in labor because a crew was just sitting there while my son sat at your location for two hours waiting to pick up something that was supposed to be ready to go right away. We also have not received a credit for the overpayment of screws. The salesman that we originally placed the order with apologized and said we will get a credit for the screws and management would contact us about the terrible service, neither ever happened. I have waited almost a week before posting review.

We needed a single piece of black roofing to complete the shed roof over our well house. Chris…read morehelped us with this and it was fabricated and ready the day after we called. My husband picked it up today and they didn't even charge for it! He even got some random screws to put it down with and there was also no charge. I can't remember the last time someone did something nice like this. Thanks to all at Best Buy Metals! Great folks! 10 stars.

Great stone selection. High quality. Love all the reclaimed pieces for home, garden, etc…read more Happened upon this location while driving the back roads of NC.

If cutting corners and poor customer service is your thing, then look no further than Fox Tops All…read more We hired Fox Tops All to cut and install our granite counter top. Because the installer did not follow the specifications provided by LG when cutting the opening for our cook top and made the opening too big. The hole left only a 1/4" lip to support the appliance. As a result, not only did we void the warranty on our brand new cook top, but the lack of support given resulted in the glass cracking and rendering the appliance useless. This despite specific written instructions that came with the cook top. What's more is having an opening too big makes correcting the issue problematic. In addition, we called various other granite installers and were told they "would never install a cook top on 1/4" of granite". When we confronted the installer and owner of the company, we were met with a flippant dismissive attitude and we were told "that's how they always do it." After several heated arguments they finally agreed to rectify the situation, but at that point, our confidence in their craftsmanship was nonexistent and we did not feel comfortable allowing them to work on it and hope they would finally do the right thing. We decided to incur the additional expense to have a different company fix their mistake. Fox Tops All cost us more than the expense of fixing their error but also pushed the project out by several weeks. As it is, our replacement cook top took 4 weeks to get with another 2 weeks after that to fix the supports. We have now been without a working kitchen for an additional 6 weeks all because Fox Tops All was too lazy and indifferent to be bothered to follow simple instructions. That is an eternity when not being able to cook meals in your own home and in our opinion, inexcusable. Because of this, we will not recommend Fox Tops All and highly suggest you take your business to an installer that will respect you and your home. If I could give a ZERO review I would.

Bad craftsmanship, crummy fix attempt, ghosted homeowners. We hired this outfit for a (fairly…read morepricey) granite counter top and sink install. They used clips for the sink and it started to sag within days, so they sent a kid out who just nailed a bunch of 2x4s vertically to hold it up, which looked crazy, but more importantly did not work, and the sink started to sag again. They would not even return my calls and currently just run an automated message they've had on since the start of covid CLAIMING they stand by their work and have great customer service. This is a lie. I even offered to pay them to fix, I just wanted my sink/kitchen to look right especially after all we paid. We ended up hiring a better outfit to secure the sink better. I have to think there was an easy and inexpensive fix for them, but instead they just clearly are okay with stiffing me and moving on to the next sucker. Don't let it be you.

The reason for one star: While I was working in my home office, two of their employees were…read moreinstalling a granite counter top in our hall bathroom. Our kitchen is at the opposite end of the hall. One of our security cameras recorded one of the two installers going through our kitchen cabinets. The only item removed from one of the cabinets was a prescription bottle, and is clearly seen in the employee's hand at the end of the video. The work quality was good and the counter top looks nice, but this experience was extremely upsetting to me and my wife. I sent the video to N2 Granite and was told the individual was fired.

I cannot be any more pleased with N2 Granite. The new kitchen counter tops look beautiful. KC in…read moresales was great to work with and the installers went above and beyond to get this complicated job completed in a timely manner. We selected our slabs from a wholesaler and I was invited to see how the sections could be laid on on those slabs giving me an opportunity to offer input. N2 did an amazing job of matching the run of the grain from piece to piece. I just can't praise this company enough!

They did a concrete pad addition to my driveway and an attached sidewalk. Also, they enlarged my…read morepatio behind my house. They had a large crew that was very friendly, fast and kept me informed of any delays and problems. They were a little difficult to get on the phone or by email, but the work was worth the effort. I would recommend.