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Fox Tops All

1.0 (2 reviews)

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7 years ago

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People searched for Building Supplies 814 times last month within 25 miles of this business.

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Lowe's Home Improvement - Seem in high traffic area. Carpet coming up, Tack strip not cut right.

Lowe's Home Improvement

(90 reviews)

$$

Great store! Always get the help I need and always have what I need in stock. There are always…read moregreat sales. Don't know what else to say, it's a big box hardware store.

TERRIBLE customer service and executive customer relations team!!! Wanted to order a couple of…read moresimple vinyl screen doors for our pool gazebos due to deterioration of the current vinyl ones (also purchased from Lowe's a couple of years ago). Started researching online at their official website that Fri morning and found one on sale for $24.92 reg $100 so, of course, wanted to order it, especially when it stated at our store there were 9 in stock and we could pick up there within the hour. When the website shows availability and the location of the item at our store or nearby, we just go to the store, pick up, and pay there. My husband was on his way home from ATL and stopped by our store to pick up. Was told by the manager it was a sale item and had to be ordered for pick up since it was on sale online only not in the store. I told him just to come on in and we'd order it and pick up the next morning since it would be on a Sat. Kept trying to order off and on thru out the day (and every time I went to the site, it would refresh and that sale price would come up!) when I had a moment until around 6 pm when I finally decided to call and place the order over the phone. Imagine my surprise when the C/S state it couldn't be that price there must be a glitch (not sure if they saw the same price I did but I'm guessing they did because that's the way they acted) and my response a glitch for the entire day?!?!? They would not honor the price over the phone even though it was their mistake! So I reached out to their Executive C/S Team to a person I've dealt with before who has always been very helpful but was told she wasn't in that dept anymore (I've dealt off and on with her since 2022) and someone else answered with their standard 'sorry (but not really sorry) we can't honor that price even though it was our mistake but we can help you order it at the correct price (like I'm stupid and can't order online like I've been doing for the past 12 years I've been a customer!). Lowe's should HONOR their posted sale price, their error or not!

Fox Tops All - buildingsupplies - Updated May 2026

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