Quality floors on a tight budget is what when dreamed of and the owner Shawn made it happen. First…read moretime doing direct business with an owner and I see the difference in how this impacts the quality. He answered all our calls and multitude of questions. His products were HIGH quality. Floors were done within 2 weeks of walking into his store. This is my flooring company to go to for now on.

Had new flooring installed throughout my house totalling over $11,000.00 Flooring selected was…read morehighly recommended by Dan and Shawn backed it up. My floors are separating in the kitchen and they are scratched and stained in the kitchen, laundry, dining, living room, bedroom, office and both bathrooms. Contacted Shawn frequently with no response or promise to respond in a few days. Months went by with either no contact or empty promises to come look at the floors. After 8 months, got tired of waiting and filed BBB complaint. Still took months for Shawn to contact me and get a rep and come out to look at the damage. He said the flooring company offered 1,000 sq ft replacement. Shawn and the rep finally came out and looked at the flooring a couple months ago (after a year). Shawn said he would contact me with a decision in 2-3 days. I haven't heard anything from Shawn and he will not respond to my texts during the past 2 months. I have all of the texts and communication documented. Dan had left the company quite awhile ago. I ran into him a couple days ago. Told him what happened. He said that was the reason he left Grimes Flooring, and he has heard many complaints like mine from other customers. DO NOT USE GRIMES FLOORING!!!!!

We needed to replace a worn vinyl sheet floor. Thinking that the "national" floor companies would…read moregive us the best prices and selections, we tried several of them. You've probably seen their commercials on TV. They were the worst. Limited selection, salesman that didn't know their products but pushed what was best for the company. Yes, their prices looked good. We actually signed a contract with E****re, who showed up with missing material and told us they couldn't do the installation the salesman had charged us for. So we did a 180, and started looking at local companies. Of the three, Discount Floor Covering impressed us the most. Terrific selection of tile, and Cheryl was amazingly helpful in getting us to narrow down what we needed. She came to the house, measured everything perfectly, explained the process with great patience, and left us feeling we'd made the right choice. The price was right in line with what we had originally expected. Installation was flawless, fast, and they left the place spotless. I can't say enough about Cheryl's knowledge of her products, including making them work with existing conditions. She also could rattle off the manufacturer's recommendations and warranties for each product. We ended up installing Mannington Max, based on her recommendations. She really knows her business, and is a pleasure to talk to as well. Thank you so much Cheryl, for an excellent outcome. All our visitors rave about the new floor

From the owner: Serving the Charlotte metro area for more than 20 years, Discount Floor Covering Outlet is your…read moreone-stop shop for all your flooring needs. Whether you are looking to replace the carpet on your stairs, to installing 100% waterproof LVP luxury vinyl planks or tiles, and everything in between, we guarantee the lowest prices on hundreds of thousands of square feet of carpet, hardwood, laminate and waterproof LVP and more - all in stock at wholesale prices and ready to take home the same day! Call or contact us today to get your FREE estimate!

Ted and his team are experienced, honest and competitive on costs. They can do it all - wood…read morerepair, refinish, buff, stain, etc. No sales pressure and good, decent family owned business!

Ted Birmingham was referred to us through our neighborhood website and next door neighbor. People…read morefrom the site have wanted to know if we were pleased with the results. We are ecstatic with the results. They were punctual, professional, accommodating. We ordered matching stained shoe molding for the baseboards and when they showed up with white painted shoe molding, they corrected it the next day. We have recommended them to all the people on our website and half a dozen others, already. We will definitely be using them in the future

I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

We needed the original pinewood floors in our kitchen and breakfast areas plus one long hallway…read moresanded and refinished in our nearly 100 year old home. A couple years ago, Darin came out and gave us an estimate for the same work. He measured the moisture content in the sub-flooring and beams in the crawlspace and determined that we needed to cover/seal the bare ground in the crawlspace in order to lower the moisture content in the wood. He did not charge us for that consultation. We installed the vapor barrier in the crawlspace and had him come out again and complete the job. We felt totally comfortable leaving him keys to the house while we went to the mountains for a week. He communicated with us frequently via text/pictures and Facetime. The transformation of the floors is simply amazing. The natural color finish brought out all the beautiful variations in the old one and a half inch wide pine flooring. Couldn't be more pleased.

So first off their customer service experience is absolutely amazing! Very kind and understanding…read moreand are very knowledgeable of the products they use. They are very hard working and have a great eye for detail. I would recommend them to anyone! They have years of experience and they have made my home beautiful!!

We have had a terrific experience with Gustavo and Neo Flooring. Gus has been very responsive, took…read moreour concerns seriously and offered very good guidance as we waded through the huge volume of available carpets. After installation was complete he returned to inspect everything and went above and beyond to ensure our home was clean and in order to our satisfaction. David and his helper did a great job installing our carpet. They were very careful carrying long and heavy rolls of carpet through our home and upstairs (which included a very tight turn) without making a single mark on our newly painted walls. Our master closet had many contours along the bottom of our custom shelving units and and they tucked and fastened the carpet seamlessly. At the end of a long day they took the time to throughly vacuum all of the carpet AND cleaned up every little "fuzzy" off of our driveway (where they rough-cut the carpet prior to installation). We have been so delighted with our experience that we've decided to have Neo Flooring provide and install additional runners and an area rug to cover parts of our hardwood floors. We would highly recommend Neo Flooring!

We had the carpet done up stairs and some hardwood done downstairs. Stained matched current wood…read morefloor perfectly. Wonderful customer service! Very thorough from start to finish. Would highly recommend!