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Ferguson HVAC Supply

1.0 (1 review)
Open • 7:00 am - 4:30 pm
Updated a few days ago

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9 years ago

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Fox Tops All

Fox Tops All

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If cutting corners and poor customer service is your thing, then look no further than Fox Tops All…read more We hired Fox Tops All to cut and install our granite counter top. Because the installer did not follow the specifications provided by LG when cutting the opening for our cook top and made the opening too big. The hole left only a 1/4" lip to support the appliance. As a result, not only did we void the warranty on our brand new cook top, but the lack of support given resulted in the glass cracking and rendering the appliance useless. This despite specific written instructions that came with the cook top. What's more is having an opening too big makes correcting the issue problematic. In addition, we called various other granite installers and were told they "would never install a cook top on 1/4" of granite". When we confronted the installer and owner of the company, we were met with a flippant dismissive attitude and we were told "that's how they always do it." After several heated arguments they finally agreed to rectify the situation, but at that point, our confidence in their craftsmanship was nonexistent and we did not feel comfortable allowing them to work on it and hope they would finally do the right thing. We decided to incur the additional expense to have a different company fix their mistake. Fox Tops All cost us more than the expense of fixing their error but also pushed the project out by several weeks. As it is, our replacement cook top took 4 weeks to get with another 2 weeks after that to fix the supports. We have now been without a working kitchen for an additional 6 weeks all because Fox Tops All was too lazy and indifferent to be bothered to follow simple instructions. That is an eternity when not being able to cook meals in your own home and in our opinion, inexcusable. Because of this, we will not recommend Fox Tops All and highly suggest you take your business to an installer that will respect you and your home. If I could give a ZERO review I would.

Bad craftsmanship, crummy fix attempt, ghosted homeowners. We hired this outfit for a (fairly…read morepricey) granite counter top and sink install. They used clips for the sink and it started to sag within days, so they sent a kid out who just nailed a bunch of 2x4s vertically to hold it up, which looked crazy, but more importantly did not work, and the sink started to sag again. They would not even return my calls and currently just run an automated message they've had on since the start of covid CLAIMING they stand by their work and have great customer service. This is a lie. I even offered to pay them to fix, I just wanted my sink/kitchen to look right especially after all we paid. We ended up hiring a better outfit to secure the sink better. I have to think there was an easy and inexpensive fix for them, but instead they just clearly are okay with stiffing me and moving on to the next sucker. Don't let it be you.

Lowe's Home Improvement - Seem in high traffic area. Carpet coming up, Tack strip not cut right.

Lowe's Home Improvement

(90 reviews)

$$

Great store! Always get the help I need and always have what I need in stock. There are always…read moregreat sales. Don't know what else to say, it's a big box hardware store.

TERRIBLE customer service and executive customer relations team!!! Wanted to order a couple of…read moresimple vinyl screen doors for our pool gazebos due to deterioration of the current vinyl ones (also purchased from Lowe's a couple of years ago). Started researching online at their official website that Fri morning and found one on sale for $24.92 reg $100 so, of course, wanted to order it, especially when it stated at our store there were 9 in stock and we could pick up there within the hour. When the website shows availability and the location of the item at our store or nearby, we just go to the store, pick up, and pay there. My husband was on his way home from ATL and stopped by our store to pick up. Was told by the manager it was a sale item and had to be ordered for pick up since it was on sale online only not in the store. I told him just to come on in and we'd order it and pick up the next morning since it would be on a Sat. Kept trying to order off and on thru out the day (and every time I went to the site, it would refresh and that sale price would come up!) when I had a moment until around 6 pm when I finally decided to call and place the order over the phone. Imagine my surprise when the C/S state it couldn't be that price there must be a glitch (not sure if they saw the same price I did but I'm guessing they did because that's the way they acted) and my response a glitch for the entire day?!?!? They would not honor the price over the phone even though it was their mistake! So I reached out to their Executive C/S Team to a person I've dealt with before who has always been very helpful but was told she wasn't in that dept anymore (I've dealt off and on with her since 2022) and someone else answered with their standard 'sorry (but not really sorry) we can't honor that price even though it was our mistake but we can help you order it at the correct price (like I'm stupid and can't order online like I've been doing for the past 12 years I've been a customer!). Lowe's should HONOR their posted sale price, their error or not!

Ferguson HVAC Supply - hvac - Updated May 2026

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