As of July 10, 2024. I will get straight to the point. Came into the restaurant, the waitress seated me and my family and the tables were sticky. I mentioned it to one of my family members, they felt another table and it was also sticky, so I concluded the tables were all sticky so I could try to have a peace of mind. I ordered BunBoHue and ice tea. Mine arrived the fastest and the BunBoHue is yellow from a lot of oil. As you can see the image with the vegetables covering it, the oil still protrudes a lot. I'm telling my family member to try the broth with me and I said it tastes like BunBoHue prepackaged essence, with hot water. My family members said it reminds them of the instant spicy beef pho in a ramen pack with a lot of oil and hot water. They said I got unlucky because BunBoHue wasn't their signature or best dish at this place according to their friend. So I gave some grace, put my negative thoughts away and was grateful for a plate of food. I sit and waited for my family's meal to come out so we can eat together and they eventually got-their food. I put vegetables on my BunBoHue and I take a picture. As I got to mixing the vegetables into the broth there was an unpleasant smell coming from it. I should've mixed the noodles first then add the veggies so I can conclude that it was either adding the veggies that caused the smell or the smell was already in the food itself. There was definitely a smell, I've eaten BunBoHue for my whole life from, baby to adult, and this isn't what it should smell like. If I had to describe it, you smell bunbohue essence with something pungent. I keep mixing and I take first bite of noodles with meat and it's not sour, it's bland, I can feel the oil, no spice flavor, and I can smell the unpleasant scent. I take a sip of broth think nothing of it because I was hungry. I grabbed the pork hock, and my lips felt as though I had kissed a puppy, that hadn't been groomed for awhile. I looked, there was a lot of hair on the pork hocks and covered the whole entire fatty ring of it. I pick up a piece of tendon and inspect it very carefully and within seconds there's so much black hair in it. I checked all of it and every single piece of tendon had hair in it. I take a look at my broth closely and together there is hair in my soup. White and black hair strands floating in the soup. I stopped eating, I told my family members the reasons and they saw it with their own eyes. They were not happy about it this. I told them to finish your food and if you want to finish the food, then we'll approach this calmly. They grabbed my bowl and mixed it and smelled something not right with it. And concluded the meat wasn't cleaned properly causing the odor. We discussed and since this place is small business and not a big establishment, that they can offer a discount and we don't request a full refund. My family members decided not to finish the food, go to the counter and told the waitress the situation. There was only a waitress and chef/waitress working at the time. The waitress notified the chef about how the food and the meat was not cleaned correctly, there was hair everywhere from not being plucked thoroughly and the smell was not it should be. My family believed 100% the meat wasn't prepped and cleaned properly, which caused the odor. Then the waitress came over to take a look, she stated theres no refund or discount because that's the policy and she was very sorry about this. She looked at the plate, and understood and said sorry about what had happened. I told my family member let's leave, don't let it ruin the day. So when it came to the food, as you can see in the pictures it wasn't good. And I asked my family if they didn't finish their food due to my food being contaminated, they said did you not remember us trying our food when it came out and us mentioning it wasn't good from the very beginning. The server didn't came over to offer any drinks, or if we wanted anything else so it's really nothing special. The sticky tables didn't help so it caused an unpleasant atmosphere having contaminated food for me, food didn't taste good for my family, service was nothing special, tables were sticky and it was hot so the atmosphere wasn't great. So I wouldn't recommend this place.
Overall 1 star
Food 0 star
Service 1 star
Atmosphere 0 star read more