I ordered the Ultimate from Lee's Seafood Boil in Cleveland, and it was missing several items I…read morepaid for -- fried calamari, extra sides of eggs, corn, and potatoes. I called to let them know, and the young male cashier who answered the phone acted like I was bothering him. He said he would "go ask the manager what to do," put me on hold, and then hung up on me. When I called back, he hung up again without saying anything. So I drove up there -- even though I didn't really have the time my because fiancé recently had surgery on his leg so I'm taking care of him-- and yet things got even worse. In person, the same cashier cut me off while I was speaking, told me to my face that I was wrong, and said he had already checked the order (which clearly wasn't true). When I tried to explain, he got loud, threw my receipt on the floor, and kept arguing with me in front of other customers. His tone, attitude, and behavior were unbelievably disrespectful and unprofessional. Thankfully, the manager stepped in, stayed calm, and offered to make the missing items for me -- which I appreciated but while speaking with him the cashier would interject with rude, condescending and callous remarks, trying to continue the argument. The cashier placed the bag on the counter and refused to even acknowledge me. He just stared away like I wasn't standing there. The manager saw this too, and ended up moving him to the back room and handing me the food himself. My little sister was also disrespected when she came in to pick up our initial order. He would say "I can't really help you" and would walk away to sit on his phone and put his feet up on the counter. How are you the cashier manning the counter and can't give someone their order?. He gave the same response to another lady as well. We usually go to the Lee's Seafood Boil in Solon. The food is amazing there and the customer service is some of the best I've ever had. While the one on Lee Rd is the exact opposite and they're extremely greasy in comparison. We will never be returning to the Lee Rd location and will forever stick with Lee's In Solon. Manager: 4/5 - respectful, professional, and made it right. Cashier: 0/5 - rude, dishonest, disrespectful, and completely out of line. This was one of the worst customer service experiences I've ever had. No one deserves to be treated like that. I won't be coming back unless serious changes are made -- starting with that cashier.

my children was craving for seafood so I tried this place out. I spent around $40 just to try to…read morefigure out how they business were and I will give them a zero we was eating nothing but shrimp there was barely uncooked muscles and we had crab legs when I tell you it was no meat in the crab legs, my daughter was eating the shell. I called up there to let them know what was going on and they're going to tell me to leave a review. bad customer service.. experience with a zero just a waste of money

Chicken was tough. Sauce had no flavor. Took over an hour to receive our food which pressured us…read moreto get to the orchestra on time.

Was under construction. Food awful. Disappointed. Service non existant. They would have done better…read moreto just close until remodel was complete!

I used to love this place. I always get a pound of shrimp in the shake sauce medium. I haven't had…read moreit in a while and thought it would be nice to stop. I don't know if they were just having a off day but my sauce was this ungodly red color there was hardly any spice or any flavor at all... I was disappointed this time

Fried fish had a terrible aftertaste (old oil?) Place was…read morenearly vacant- bar was like an abandoned pet store with multiple empty tanks. Our waiter seemed surprised he worked there. We asked for silverware (none present) and he asked if we wanted plastic or metal even though we were eating there! You can't make this stuff up - AVOID!

Made a huge order here for Juneteenth. All expectations were met and more. The trays give you so…read moremuch food. I had plenty of leftovers. This is not a sit down place. Be prepared to grab and go. Call ahead. Pro tip: Get the Kraken sauce

Clean.... carry out only... I was sorta disappointed the old business (the sauce) wasn't there…read moreanymore!!! I tried the shrimp bowl which came with 7 shrimp 2-1/4 of of corn on cob 2 potatoes 2 eggs with their signature Kraken sauce I give it 6/10 Idk what I was looking for when ordering but it was ok not enough sauce and you had to order rice on side my friend had the fried fish which was seasoned to perfection cooked perfectly their fried fish 10/10!! Comes with 2 sauces fries really good!!! I guess they also own the pizza shop next door which had a steady flow I'm not sure I'll make the hour drive to them again though.... The guy that waited on us was very polite knew the menu had excellent customer service!!!

Came here with my dad for my birthday. This was our second time. Service is always amazing, and the…read moreatmosphere of the restaurant is amazing. They serve $10-$12 dollar drinks (I'm under 21, couldn't review those) and have karaoke nights. The server told us that they play different R&B stations on Pandora as the music. The food was AMAZING! Always is. For appetizers, we ordered the shrimp egg roll and hushpuppies. The shrimp egg roll was about $6 for two of them, and comes with a nice sauce like the one typically served with coconut/butterfly shrimp. I hate egg rolls, but these changed my mind. The hushpuppies were super delicious, perfect consistency. For those unfamiliar, they taste like a cross between cornbread and pancakes. Served with a sauce reminiscent of thousand island dressing. Now, to the best part. The seafood boil!! They offer a variety of combos, but I decided to customize my bag. As a start, it comes with two half-cobs of corn and two potatoes. I ordered a lobster tail ($20), a half pound of Dungeness Crab ($20), head off shrimp ($15, deveined but not peeled) and a side of fried rice (typically would be ordered into the boil, $3.50 for 8oz.) I got the Juicy Special seasoning (which is a mix of ALL their other seasonings) and I highly reccomend. I ordered medium heat level, which might catch your mouth on fire if you aren't used to spice. I love medium personally, but my dad thought the mild level was super hot. Depends on the person. The food was cooked perfectly, and the sauce really solidifies the boil. We ordered strawberry cheesecake to go, for my mom back home who doesn't like seafood. She unfortunately didn't like it, she said the cheesecake texture was unusual and the strawberry syrup wasn't her favorite. I didn't get the chance to try it. In full, the bill was around $145. This includes the tip, egg rolls, hushpuppies, two full seafood boils with a variety of toppings, two soft drinks, and the cheesecake. We always leave with plenty of leftovers and feast on them throughout the following week, so it's honestly more than worth it. Would highly reccomend this spot. Will be coming back plenty of times in the future.

ordered two shrimp pound bags & my friend and I both got sick. My friend said hers tasted weird…read moremine was good but we still both got sick. I only ate one piece of shrimp and corn. Don't go here!!

Food 3 Service 4…read moreAmbiance 4 Should invest in more tongs to handle food to prevent cross contamination, other than that nice place to try at least one in your life

Korean BBq and Hot pot available…read more Did Korean BBQ where you cook all the meat and veg over a hot pan. It was very fun and the food tasted good. Lots of flavors marinated There was a sauce and veg station which was also nice. Cool spot on Coventry Rd. There can be some smells in the air as it's all live cooking. 2 hours limit. Server was attentive and helped our table out. We needed it. Thanks

I've been coming here for years and today I felt disrespected and disappointed with the customer…read moreservice I received today I ordered 2 wings and some fries with bbq sauce a.k.a a snack pack with is normal $6-7 they tried to charge me $12 today. The guy at the window was very rude and I asked to speak with the owner Omar's son he was in a meeting. I hate to say I'll never come back but I'll have to find a new lunch spot I'm so disappointed

Very Good food and very hard working family and it's just a tragedy that I learned what happened at…read morethis business. May God bless everyone involved.

This is by far the worst seafood bag I've ever had in my life! Not only was it dry with no taste,…read morebut the noodles were sticky and the broccoli was unseasoned. My daughter had a mussel shells in her bag and she didn't order those. luckily she didn't choke. Will not recommend.

This was my first seafood boil experience and the only thing I am mad about is that it took me so…read morelong to try this. THIS FOOD IS UNBELIEVABLY AMAAAAZING! Order delivery and it all comes in a bag FULL OF FLAVOR, fresh, not spicy(because I asked for it and was afraid of spicy) and well served. I can't say anything about ambiance since I was not in the restaurants but can't wait to go there and try different options in the menu. I had a pound of crawfish and 1/2 pound shrimp with corn and broccoli. This is life changing. I know many people have tried this kind of food, but since I am not from here and we don't usually have this in South America I can't explain enough how I loved this experience.

We tried Etna for the first time last night on Valentine's Day and it was absolutely amazing…read more Cleveland's Little Italy has a lot of really great places and ETNA was incredible. We started with a buffalo mozzarella, olive and thick sliced prosciutto appetizer. Absolutely amazing. I had a squid ink pasta special with shrimp and scampi and my wife had their veal. Both were absolutely fantastic. For desert the tiramisu is beyond description. Light, fluffy, incredibly flavorful. This place is LEGIT. Our server was originally from Italy and took great care of us. She was amazing. We visited Italy years ago and this place really brought us back to those amazing memories. We will absolutely be back. Make sure to get a reservation because the dining room is rather small but very nice and cozy.

Delicious food, good service and a busy NY style atmosphere. I wish that the space was a bit larger…read morebut not so big that it ruins the atmosphere.

Lori and Chef Patrick took care of my anniversary dinner this weekend and DID NOT disappoint…read more Olive and Twist's service was hands-down the best dining experience we've had in a LONG time- possibly ever! Living in a "new norm", we've almost forgotten what it's like to be able to have a carefree dining experience, and O&T was able to bring back that true fine dining we've been missing. Patrick's food presentation was absolutely gorgeous, and dinner in the comfort of our own backyard was peaceful and relaxing. A new, fun way to dine without the hassle of dealing with crowds or awkward COVID precautions that change your dining experience. It was comforting (and interesting!) to see our food prepped and cooked safely, right before our eyes- something you usually don't get to see when you dine out! The perfect details (personalized menus, bistro table, glassware, and linens set up for us) proved quality and outstanding service that didn't go unnoticed! I will surely book Olive and Twist again. In fact- We've thought of just about every excuse possible to book them for any future dinner occasions!

From the owner: Clevelands premier full-service mobile restaurant. We bring the restaurant to you! Turn your patio…read moreinto a 5 star restaurant or your backyard into your favorite cocktail lounge. Have a personal chef prepare your favorite cuisine and a professional bartender hand craft your cocktails. We offer white tablecloth, attentive service.