Disappointing dining experience, despite one good entrée item…read more
My party had a reservation for 4 PM and unfortunately the experience began poorly before we even sat down. The advertisement specifically stated that a valet parker would be available to park cars with guest only expected to tip. However, when we arrived, there was no valet parker present. As a result, we had to park across the busy street near the bank and run across Harvard Road to get to the restaurant.
When we entered, we were seated, but the service did not improve enough to offset the frustrating arrival. The overall flow of the visit felt disorganized, unappreciated, rushed and the issues at the beginning, set a negative tone for the rest of the dining experience.
I was the last to arrive in my party and when I sat down, my party had mentioned to me that the owner has specifically stated to them that because they have a packed house tonight that the table time limit was two hours. Not even 10 minutes later, another worker came over to them, and told them that the table limit was 90 minutes per party. When I arrived, the owner specifically called out to our table and reiterated that because of a packed house tonight, the table limit was two hours which puzzled me because at that time there was only six people in the restaurant besides the four workers that were there. And a few minutes later another worker came over and told us the same thing again at this point I felt uncomfortable because I was wondering if they wanted us to leave or what was the purpose of telling us four times the same thing. Not only did we have a limited time, but after we begin talking at the table, the owner nicely interrupted our private table conversation to tell us that it's there custom to tell the customers the history of the restaurant, which took 5 to 7 minutes out of our already limited two hours.
The food was also disappointing overall. The waitress came over and told us that they had a special menu for that day which was sweetest day and ordinarily they would be able to make substitutions for their menu items but because it was a special menu no substitutes were allowed that day. So I ordered the Nana's fried chicken which came with jasmine rice and gravy and collard greens and cornbread muffin. After about 15 minutes, the waitress came over to inform us that there were no cornbread muffins and that they were substituting biscuits instead. I thought to myself I don't even eat biscuits and who eats biscuits with collard greens. Then we said amongst ourselves, so we cannot make substitutions, but they can make substitutions and we're still responsible for paying the menu price for something that we didn't order, but still have to pay for. When the food came out, the rice and gravy was cold, not lukewarm, but cold there was no seasoning whatsoever on any of the rice and gravy. It was bland and plain. The greens had so much onion. They were big slices of onion throughout the greens you saw more onion than you did greens . It was lacking in seasoning as well. I spent most of my dining experience, trying to season the greens and the rice and gravy to a point where it even tasted somewhat acceptable. I ended up just leaving all the rice and gravy and the hard burned biscuit and put the rest in a box.
The owner came around and asked how was everything, the other person in my party began to share their critique of their food, which was very honest and accurate. Very detailed and very polite. It may not have been as positive as the restaurant would have wanted but it was the truth. The discomforting thing to me was the owner appeared to be listening, but was listening with no connection, very nonchalant! The Cook was walking past, who is his wife, she was nice and polite, and she thanked the other person for their critique and feedback and then walked away. There was no rectifying, no trying to correct any of the concerns, issues or anything so when they asked me, I just said the chicken was good because I noticed It was a waste of time to share any other feedback.
Soon as you put your fork down, one of the waiters was coming and picking stuff up, we were not even finished eating and they were reaching for the plate to take it away, it was so rude and impersonal. It was so disruptive to the whole dining experience, no respect for privacy. It was always some type of staff member interruption. We weren't even finished eating before they were trying to take the plate from us. I felt like everything was just so rushed and hurried.
This was a very disappointing dining experience. I guess the best thing I can say is at least I tried to patronize a black owned business. I tried it, and this was my experience. I will probably never go back there.
So from a $39.00 2 piece chicken, rice and gravy and collard greens meal after all of the taxes, fees, service fees gratuity and everything else he added to the bill the $39 chicken meal ended up b