I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

If you're in southern New Hampshire and need a bike shop this is the one to go to. The places in…read moreConcord are uptight gatekeepers who won't have time for anyone spending less than 2k. The guys I met at The Wheel House however, were total champs. Very kind, chill and hospitable. I was only in for some minor maintenance, but they treated me very well. They seem to have an extensive Downhill Trail network right behind the shop too. Check this shop out.

The Wheel House has been so helpful and welcoming, I truly could not say enough good things. I…read moretrust them with all of my bikes, and the team works hard to help customers as much as possible. They were quick and transparent with all of my bikes, and I will be going here for the rest of my life. Love their trails too!!

Best retail experience I've ever had. After shopping around for my first road bike, I went back to…read moreTim in large part specifically because of the service and information I got on my first visit in. It did take a little (lot) longer than expected (they were incredibly busy due to a combination of factors), which could have been frustrating if I were in a hurry. But I actually enjoyed the opportunity to watch Tim and Steve interact with other customers throughout the afternoon. Every question and request was answered fairly and honestly and everyone was treated as a friend. They provided a wealth of information but I never heard a single sales pitch or an attempt to rush somebody despite the frantic pace they were working at to keep up with everyone. They were patient with even the more trying customers I encountered. There are some very good shops in the area but Tomhannock will be #1 out of my mouth whenever I have the opportunity to recommend a place.

Big thanks to Tim and the crew at Tomhannock Bicycles. I ordered my bike direct from Specialized…read moreand honestly wasn't expecting a whole lot of service when I picked it up. I was pleasantly surprised to have Tim spend around an hour with me going over all the features and care for my new bike as well as ensuring everything was dialed in for me before I left. Best of all, I was invited to ride on their trails. You simply can not beat the level of care and love for the sport that Tim has. I will definitely be taking my bike to them for future work and tune-ups. Definitely recommend Tonhannock Bicycles for all your bike needs.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

My Di2 was totally dead, and I didn't have my charge cord. I called and they had me bring down the…read morebike and let me charge, free of charge. Great guys, great shop, a level of customer service that is seldom seen these days.

this place is awesome! I went in all frazzled after getting a "brand new" bike for one of my kids…read moreoff of marketplace that I picked up in parts, it needed more piecing together, tightening and training wheels. The two guys working in the shop were calm and very nice and helped me right away. We got excellent customer service and left with a safe, working bike with training wheels. Grateful to have a bike shop in such a small town.

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .

This was my first experience with The Spoke and it was excellent!! Both the owner Paul and the…read moremechanic Damien were super easy to work with and both were exceptionally knowledge-able about e-bikes (which is why I chose to go to see them in the first place). Their work was excellent and price very reasonable considering the amount of time spent on diagnosing and working on the bike. I do have to say that they need more room in their shop....it's a bit crowded and seemingly disorganized. However, if you get past that, you won't be sorry if you use them for mechanical issues ...or even to buy a new bike or piece of equipment. Just a note...THE TIME FOR THEIR HOURS ON THIS WEBSITE IS WRONG. THEY DON'T OPEN UNTIL 12 NOON!!! not at 10 as listed.

Woefully, diabolical Damien, the malfeasant mechanic deliberately damaged my Deore derailleur so I…read morecould not and cannot pedal my Trek FX bicycle. On October 2, 2026 I dropped my Trek FX, high performance hybrid off to repair it and to install shifters but lamentably Damien blocked my cell number so I could not call the store about my bike where the dubious, generic, questionable store receipts do not have the name of the business on them. The Spoke is a highly disreputable bike shop. On October 20, 2026 when I went to check on my bike after they blocked me from calling no one had repaired the Deore derailleur Damian damaged or had installed new Shimano Acera shifters (readily available online) although my grips were covered in black bike oil. I would not go there or leave a bike there because on the generic receipts that do not have the Spoke on them is written not responsible for bikes left for over 30 days. Because malfeasant Damien wantonly vandalized the derailleur on my $1000. Trek FX. I advise customers to visit another bike shop. The malfeasant mechanic disabled my expensive Trek hybrid bike so I could not ride it, refused to fix it, gave me a questionable receipt that did not have the name of the business on it, after which he blocked my cell number to the Spoke in Williamstown. They kept my bike for 3 weeks, never returning or accepting my calls. When I went to the Spoke on October 20, 2026 they refused to fix my bike. They are dishonest bike sellers and mechanics, con-artists. Moreover, they do not sell very many new bikes in a shop filled with used bikes which is suspicious. Many reputable bike shops that are dealers for Trek or for Specialized bikes sell new Treks, new Specialized or other bikes, not used bikes. How did they acquire so many used bikes? You should find another bike shop. They also tighten the brakes on bikes so they will feel cheap and not go fast.

Outstanding service! Five stars isn't enough stars to rate the excellence of this store!…read more I have been looking for an electric assist bike online, but buying it online loses the customer service feeling and puts small business owners out of business. So I began searching local areas. Thanks to Google Maps we found Plaines in Pittsfield and the fist bike we saw walking into the store was the most update electric assist bike made by s subsidiary of Trek which is the Electra Townie Go! 8i. We were so happy with the customer service we received from Claudia and Keagan that we bought two bikes. My husband and I are in our fifties and in all our years with all the purchases we have made, I can honestly say that no one has topped the service we received here. Blaine's has a huge selection of bikes (to purchase or rent) along with an array of other outdoor activity equipment. It's a bright, clean, organized store with a welcoming feeling. No matter the purchase, big or small, stop in... you will be glad you did.

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Awesome bike shop! The guys know their stuff! Helped me and my son with his Giant Reign 2. Great…read moreprices and very knowledgeable. Walked out leaving my sons bike for repairs and loaded a new Kona for myself! Love the bike! Strongly recommend this shop for any type of biker! A+

Purchased a bike online and it needed assembling. Kyle did a great job quickly, and has reasonable…read moreprices. Highly recommend.

Simply the Best! My…read morewife and I got new boots from Nick this past January and now having skied 25+ days on them we agree they are the best boots we have ever had! The entire experience was amazing! Nick and TJ took the time to understand what we wanted out of a boot and how we skied. They gave us a few options and helped us select the perfect boot. They made several adjustments the day we picked them up and then on several other occasions over the couple of weeks to get them fully dialed in and perfect! I spend 8 hours in my boots on three consecutive days last week skiing in Utah and the boots preformed beautifully and were amazingly comfortable. I cannot recommend Nick's highly enough!

I work at a local ski area and get all of my boot needs taken care of by Nick. He takes the to and…read morehas the knowledge to find me the correct boots for what I need. He stands behind his work as he signs every pair of boots he sells.