I came here because this salon was recommended by a neighbor, and I drove 30 minutes to give this place a try. Unfortunately, my experience with the technician who did my pedicure was disappointing. When I walked in, I wasn't warmly greeted either which I expected a more welcoming interaction. Disregarded that & still decided to give the place a try. When I was sat down, the water was extremely hot & left unattended.
I booked a basic pedicure as my once a month treat for myself. I understand I chose a basic package, but at other salons even a basic pedicure still includes the little details that make you feel like you're getting your money's worth, such as a finishing oil or product at the end to leave your feet looking refreshed and cared for, along with at least a brief foot massage. This service felt very rushed, and at times it felt like the technician barely wanted to work on my feet. I could have done the bare minimum at home, but when you go to a salon, you're paying for the experience, the care, and the final result.
I did try to speak up during my service and communicate what I wanted, including having my ingrown toenails addressed and having the acrylic powder on my big toe removed.
However, I felt dismissed when I was immediately told I didn't have ingrowns, and another person had to be called over to help. The acrylic was only filed down, and you could still see the acrylic underneath the gel polish afterward which bothered me because before leaving I mentioned it and was brushed off by the technician as if it no longer mattered since the job was done.
After getting home, I noticed my feet were still cracked underneath and I had to finish filing them myself which I shouldn't have to do because it defeats the purpose of going to a salon especially after paying $55+ plus tip. At the end of my appointment, I would have appreciated some help getting down from the chair so my bare feet didn't have to touch the floor while I looked for my sandals, but the technician walked away.
I do want to give credit to the other staff members I interacted with, as they were very kind and welcoming which is why I am rating it a 2 star instead of a 1 star. My disappointment was specifically with the service I received from this technician, and unfortunately my overall experience did not meet my expectations. Customer service should be a priority, not based off of which package a customer chooses. read more