We definitely recommend TriState Auto Champs. It was our first time using a car concierge and were…read morevery skeptical, all the way until we had the keys to the car. Andrew worked with us every step of the way and walked us through the process. Prior to contacting Andrew we went to 3 dealerships with different prices. Andrew and his team were able to beat all of that and save us the time and hassle of dealing with the salesmen. We're definitely going to use them in the future! Thanks again.

Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

I bought my car from Ingersoll Chevrolet of Danbury a few years ago and had a fine experience,…read moreditto a couple routine maintenance visits. As a result, I figured I'd keep going to this dealership despite it being about an hour away. The ordeal I just went through for parts servicing however has caused my impression to pull a complete 180, and now not only will I never return, I strongly urge everybody else to steer clear. If you must work with their service department, insist on getting everything in writing each step of the way. I brought the car (a 2018 Chevy Volt) in for an inspection of several issues on September 23rd: heating, tire pressure sensors, and a radio malfunction. It took a while for me to hear back, allegedly because despite not having a pure EV only one of the dealership's EV techs could assess my car. On the afternoon of the 25th, I was quoted roughly $3,700 for all repairs. Money being tight, I opted to skip the radio replacement, expecting total costs around $2,500 and asked for the other repairs to go ahead, although I would have to take the car back to attend to obligations I'd already scheduled for the next several days, including a wedding in New Jersey. On the 26th I made the trip back to Danbury, paid $530, and discovered that this was not covering the $500 tire pressure sensor replacements (which had not been performed despite ample time) but rather the inspection fee. As a result I drove to New Jersey and back without that safety feature functioning. I promptly returned the car on Monday the 5th of October, and was told that the repair to the heater in the car was a "6 hour job" but that it'd probably be ready the next day. I didn't hear anything that day. When I reached out for an update on Wednesday the 7th, I learned that the $530 inspection had failed to reveal that a pump related to the heater was also in need of replacement and that replacing that part was going to cost an extra $1000 above the quoted price. I had to crunch numbers on this, and after speaking to the shop foreman I demanded that the cost of the inspection be refunded. He agreed to knock off the price of the pressure sensors, and I asked for them to email me what the final price would be. I was subsequently emailed an estimate for $2500. I received that estimate, and approved the work on the morning of the 8th. The new part would need to be overnighted, but I was assured that this would be relatively quick work. Even allowing that work couldn't start until the 9th, I was given to understand the car was "in the bay" and would be ready soon. I was wrong. Come the 12th, I asked for an update with my point of contact via text. After pestering for a response, I was told it would be ready the following day. Instead, on the 13th my contact failed to respond to any of my texts. I had to call the front desk of the dealership to learn he was off (and had given me no indication that this would happen even though we had discussed that I might need a loaner the next day if it wasn't ready) and I wound up speaking with the shop foreman who let me know that they had managed to order the wrong replacement part. Apparently the right part was overnighted just in time because my car WAS ready finally on the 14th, and I was even informed of the good news that the right part was actually $300-$400 cheaper than expected. Somehow that meant my final bill was north of $3000. I will admit that it's possible some confusion occurred, figures were discussed over the phone, but I presented the email to my contact and the shop foreman, and they both denied having sent me the email even after I presented them with it sitting in my inbox alongside a hardcopy. Why they would lie about that instead of admitting to sending the incorrect amount or failing to clarify what that amount was for, I don't know, but the lack of organization was plain. Needing my car back, after it had been in the shop for a "6 hour job" for 15 of the past 21 days with multiple delays entirely of their doing I bit the bullet and paid what I felt was an unfair price. Perhaps, if the service at Ingersoll were fast and efficient maybe I'd feel better about the prices. Conversely, if these costs weren't obviously inflated to either give wiggle room in negotiations or just gouge the customer, I'd put up with sloppy communications. But never again will I put up with a place that hits me with both. At the very least, not at this dealership.

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

If you want to get ripped off this is the auto dealer for you. Al the service manager and rich the…read moresales man ignore and safety issues with your brakes the very next day after picking up your new car. These guys would steal from your grandmother.Bought a car that was supposed to have brakes done before purchase. They never put a dime into safety repairs after they said they would. After complaints were made, they refused to pay or repair essential brake equipment, go anywhere else. They would rather let you drive an unsafe car then do the rite thing. total scumbags!!!!

I had a wonderful experience at Audi Danbury! From start to finish, the entire process was…read moreprofessional, pleasant, & seamless. I had the pleasure of working with Bryan & also the General Manager Al, both of whom went above and beyond to make sure I had a positive experience. They were knowledgeable, attentive, transparent, & genuinely committed to ensuring that all of my questions were answered. What stood out most was the level of personal attention & the way I was treated throughout the process. My previous vehicle had been totaled in an accident & searching for a replacement vehicle was stressful. They made me feel comfortable, valued, & confident in my purchase. I would absolutely recommend Audi Danbury to anyone looking for a great car-buying experience

Great service. Al - my service agent is very helpful. My 2015 A4 is in top condition because of…read moretheir service department (and my own attention.)

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

John is wonderful. He explained everything slowly so I could understand. John is very knowledgeable…read moreand patient. It is always an excellent experience when John helps me in service. He is excellent .

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

Gary Helbing, Pre-Owned Sales Director, was stellar. My goal was to help an aged friend who…read morebought a used Impreza from the dealership 18 months ago. However, she can no longer drive and wanted Colonial to buy it back. Beyond doing so at a fair price, Gary handled all of the paperwork including de-registration, cancelling the license plates and providing proof of such to submit to Town Hall to get the car off the tax rolls, and correctly filling-out the title to show transfer of ownership so that all my friend needed to do was sign - and done. And on top of it all, he is a friendly, personable gentleman. I wish I could give him six stars. If Subaru is listening, find a way to bottle-up Gary and distribute him to all your other dealerships!

Brought car in for 9 o'clock appt, didn't get inspected till 11am. $17 "shop charge"? Would advice…read moreelsewhere

I have lost complete faith in this service center. Bought my car in for an oil change and they said…read moremy brakes were down to 3mm. Funny because I had my brakes checked in October of 2025 and the car was garaged all winter. Brought to another service station and they said brakes were fine and were actually at 10mm! This is why dealerships get such a bad rap. I will only take my car there for an oil change and that's because it's free!

This place ran my credit without my permission to 8 banks resulting in 8 hard inquiries. They…read moreinsist I gave them permission - I did not. In fact, I had financing lined up with USAA and no need to shop for a low rate. They refused to edit this and the creditors, Run for your life!

A big THANK YOU to all the Yelp Reviewers who steered us (pun intended) to VW Danbury…read more The staff at VW Danbury helped us with problems we had with our GTI. Even though we didn't buy from them the staff researched and helped us to correct the problems which were all under warranty! No pushy up-selling just good, upfront customer service. Go to these guys for buying or servicing VW's. I wholeheartedly endorse them!

Sorry, I just don't have the time, right now, to go into too much detail about both of my mom's, &…read moremy own personal experiences... But, we both had an overall fantastic/5-STAR experience at the Danbury, CT location!! My mother happily purchased a Jetta VW, was very content with the customer service aspect of the sale, & would, without hesitation, recommend this company, & specifically, this location, to any & all: family, friends, acquaintances and strangers! Thank you and take care!

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.