We definitely recommend TriState Auto Champs. It was our first time using a car concierge and were…read morevery skeptical, all the way until we had the keys to the car. Andrew worked with us every step of the way and walked us through the process. Prior to contacting Andrew we went to 3 dealerships with different prices. Andrew and his team were able to beat all of that and save us the time and hassle of dealing with the salesmen. We're definitely going to use them in the future! Thanks again.

Something happened to this small business. There hasn't been a positive review in years. I used…read morethem twice and worked directly with the founder; while their "bedside-manner" isn't exactly warm and welcoming, after pressing them hard they were able to put me in the car I wanted. Not this year. They failed miserably to get the car I wanted on special promotion in the auto manufactures website. There were over 40 cars within a 50 mile radius and they wanted me to pay more for a car from 'their dealer' they didn't have in stock. They wasted my time and the promotion ended while they took a holiday. They didn't value my business or my loyalty. Whatever they are now up to, who they are loyal to, wasn't this customer.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

From the day I purchase my vehicle here it has been one thing after the next. After purchase it…read moretook them two weeks to get the paperwork right so I could pick it up and drive it home. I have never left the dealership without finding something that they did not do that was supposed to be part of the service. I have had to leave every time I have come to pick up so they could fix something they did not do previously. If you have any choice, buy and bring your car somewhere else so you don't have to deal with this nonsense.

If you want to get ripped off this is the auto dealer for you. Al the service manager and rich the…read moresales man ignore and safety issues with your brakes the very next day after picking up your new car. These guys would steal from your grandmother.Bought a car that was supposed to have brakes done before purchase. They never put a dime into safety repairs after they said they would. After complaints were made, they refused to pay or repair essential brake equipment, go anywhere else. They would rather let you drive an unsafe car then do the rite thing. total scumbags!!!!

We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

Great service. Al - my service agent is very helpful. My 2015 A4 is in top condition because of…read moretheir service department (and my own attention.)

I've tried to give Audi Danbury multiple chances, but at this point I'm beyond frustrated with the…read moreoverall experience. After purchasing my car through their associated preowned dealership (which was a fiasco in itself), I was given a complimentary oil change. That seemed like a nice gesture--until I found out future oil changes would cost around $400. On top of that, I showed up at 8:30 AM and waited nearly 3 hours for what is, frankly, a very routine service. I later had the same job done by a local German specialist for $150 in an hour. It didn't stop there. I was quoted an extremely high price for brakes as well, and ended up getting the work done elsewhere for about 60% of what Audi Danbury wanted to charge. At this point, it's hard not to feel like their pricing model is completely out of touch. The warranty experience has been just as frustrating. I've only used it once because of how difficult they make the process. I brought my car in for an intermittent issue with the rear dome light turning on and off. They diagnosed it as a faulty SOS control module and quoted $1,000. It took them an entire month to complete the repair--and that's after I had to delay my drop-off because they gave away the loaner vehicle they had already reserved for me. Fast forward a year later, and the problem still isn't fixed. I ended up putting a piece of vinyl over the light just so my passengers don't have to deal with it. On top of that, the front desk experience is consistently poor. The service advisors are often nowhere to be found, and when you do speak with someone, they rarely seem confident or knowledgeable about the questions being asked. Most recently, I reached out about calibrating my radar/ADAS system after installing lowering links on the factory air suspension. My local mechanic--who specializes in German cars--was upfront that his equipment couldn't handle it and didn't charge me but told me it was no more than a 2.5 hour job. Audi Danbury, on the other hand, quoted me $1,000 and claims it will take 3-4 hours. When I tried to discuss my past experiences and build some kind of working relationship, I was met with pushback about my modifications potentially voiding my warranty, warnings that the dealership is not mod-friendly, and no real effort to be helpful. I was told to book anyway and that the fix might not even solve the issue--meaning more costs could follow. I agreed to move forward and asked for a confirmation and written quote via email. I never heard back. Overall, this dealership feels disorganized, overpriced, and uninterested in building long-term customer relationships--especially if you're even slightly outside of a completely stock setup. It comes across as a business model catered toward a luxury audience that would rather blindly hand over cash than take a closer look at the value they're actually getting. I wanted to work with them, but they've made it nearly impossible

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

John is wonderful. He explained everything slowly so I could understand. John is very knowledgeable…read moreand patient. It is always an excellent experience when John helps me in service. He is excellent .

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

Gary Helbing, Pre-Owned Sales Director, was stellar. My goal was to help an aged friend who…read morebought a used Impreza from the dealership 18 months ago. However, she can no longer drive and wanted Colonial to buy it back. Beyond doing so at a fair price, Gary handled all of the paperwork including de-registration, cancelling the license plates and providing proof of such to submit to Town Hall to get the car off the tax rolls, and correctly filling-out the title to show transfer of ownership so that all my friend needed to do was sign - and done. And on top of it all, he is a friendly, personable gentleman. I wish I could give him six stars. If Subaru is listening, find a way to bottle-up Gary and distribute him to all your other dealerships!

Brought car in for 9 o'clock appt, didn't get inspected till 11am. $17 "shop charge"? Would advice…read moreelsewhere

This place ran my credit without my permission to 8 banks resulting in 8 hard inquiries. They…read moreinsist I gave them permission - I did not. In fact, I had financing lined up with USAA and no need to shop for a low rate. They refused to edit this and the creditors, Run for your life!

I have lost complete faith in this service center. i bought my car here for some repair work. and…read morethey did the thermostat oil change. I got my car back and 4 weeks later i had no oil in my car. i bought it back and they stated due to the excessive milage i drove which was a lie that i caused the oil pan to crack i got the report from my last oil change and showed them that they were lying and they told me they did not want to hear it and refused to replace something they broke. this is the worst service center i have ever been to and the staff is very rude and unprofessional. i would not recommend them to my worst enemy

Sorry, I just don't have the time, right now, to go into too much detail about both of my mom's, &…read moremy own personal experiences... But, we both had an overall fantastic/5-STAR experience at the Danbury, CT location!! My mother happily purchased a Jetta VW, was very content with the customer service aspect of the sale, & would, without hesitation, recommend this company, & specifically, this location, to any & all: family, friends, acquaintances and strangers! Thank you and take care!

The service personnel are great! Yes, any dealer service is costly, but since the last time I had…read morewritten a review, there are additional hidden fees in their billing. When I came home, I reviewed my receipt and there was a $25.00 "Customer Pay Shop Charge for Repair Order" ... While it may not seem significant for a $1K bill for a 60K mile service and a battery installation. It seems tacky and what it this charge for?

Vin is as honest as the day is long. He employs top notch mechanics and runs an old school shop…read morewhere his relationship with his customers is paramount. I took my Subaru to him for years and now my son is doing the same. Vin actually told him to bring in his car for free oil changes once I had moved out of state.

My family has gone to this place before and used to rave to friends about service until this last…read moreexperience last year. First, my mom called in advance that the car needed to be checked out and confirmed that we could drop off keys and car before opening (done this multiple times with no issues). Turns out, the car was stolen from the lot and the manager (I don't have a name) refused to look at the security tapes, accusing my mom of never dropping off the car there in the first place. They knew to expect our vehicle as we call to make sure each time. We only found out after calling in the afternoon since we hadn't heard back in the usual time that our car was looked at, ready, etc. Once report was filed, police got to look at the footage. No apology for not believing my mom dropped off the car or just general acknowledgement that their customer's vehicle was stolen. Again, this was not our first time dropping off the car before opening so we knew we didn't leave the keys in the wrong place.