Though this was my first check in at Polo Cleaners on Yelp, we have been going to Polo for over a…read more15 years.
The owner is always friendly and remembers us.
The staff working at Polo is wonderful. What I think is truly awesome is that the owner employs a few people that have challenges. He gives people a chance to be contributing members in the workplace and earn a living, and to be VALUED. This is something I just find remarkable and worth mentioning because it tells me something about the willingness of this business to be inclusive of ALL people, of all levels abilities. Though it's not something I go looking for, when I find that exists at a business, I will return again and again.
Our cleaning is always done to near perfection. Fresh, clean and on time, even when it's a rush order, Polo gets it done.
Yes, there is an occasional button that will break on a shirt with the pressing process, but if pointed out, they always correct it.
I had my tailor-made cashmere coat cleaned at Polo. It's something that was costly to have made and never leaves my sight. Polo cleaned it to PERFECTION.
Most recently, I had to have my hubby's sport jacket cleaned on a rush as he needed this specific coat for an event. It was no problem for Polo and we received it quickly and well cleaned; fresh as new!
In my work, I wear a uniform with shirts that, while lovely, are a pain in the neck to iron. When I take them to Polo, I can count on them being done perfectly, odd cuffs and all.
Once, a few years back, the owner found that someone working for the same company as I, had left a logo emblem on his coat. The emblem had to be removed from the garment to be cleaned and he had it in a little box. He asked me if it was my company's logo and I told him it was, which made it easy for him to find the rightful owner. There are a few of us that wear this same emblem, but since they look similar, it was important this went back to the right person. He figured it out and everyone was happy.
Looking at some of the other Yelp reviews for Polo Cleaners, I am quite puzzled as I have never had anything less than a wonderful experience! Personalized service, too. As I stated, we have been returning customers to Polo for over 15 years. If the quality was anything less than wonderful, why would we continue to be loyal customers?
For quality service: 4.7; for timely service: 5, for cost of services: 4, and for community outreach: 5+++++++ [sponsoring teams, providing work opportunities, etc]
