I have been coming to this location for business purposes for three years now. There are a number…read moreof reasons for that. First is, they have never let me down. I trust this company and its employees with my work wardrobe. They have dry cleaned it repeatedly well for me, as well as done a few alterations. I have always been happy with my alterations & leave feeling more confident in the appearance. The staff is always very friendly and accommodating in providing me with a detailed receipt. In these three years, have I only had one minor issue and the staff was extremely apologetic with the item not being ready at the suggested time. I easily picked it up the next day and will continue to use this location for my dry cleaning.

One star, for: 1) damaging a brand new silk shirt…read more2) being disrespectful and nasty to me over the phone 3) telling me that it's not THEIR fault, it's MY fault because I shopped at Marshall's 4) the place and employee stinking like cigarettes 5) they refused to refund me, said they don't do that. They said they can only give a store credit if I show a receipt from Marshalls's, even though I said I don't want a credit because I will not return.

So, I've been using this cleaners since I relocated and went looking for a cleaners. I tried…read moreseveral in Hunters Creek and this one was far and above the best and the one I will continue to use. Always friendly service at the counter as well. In addition to the dry cleaning I have also used the alterations service and everything was excellent. Most recently, I took in some Nike tennis shorts that were practically new. They were all identical except for the color but, for some reason, every pair had a faulty zipper that needed to be replaced. It was cheaper to get new zippers rather than replace the shorts at $70 a pop. As usual, it was an excellent job, however, I was blown away that not only did they replace the zippers but they matched all the varying colors perfectly. I had even said not to worry about matching the colors because you can't see the zipper and some of the colors were not easy to match. It took a little more time but going the extra mile was totally worth it!

I dropped off my clothing and got a call from them a day later saying that they put a hole in one…read moreof my polo shirts by accident. I went to pick up the rest of my clothing and there it was, a big gaping hole in the front center of my shirt. They didn't apologize or anything, and to make matters worse they were about to charge me for the shirt! I asked the woman behind the counter if she was about to charge me for the shirt and she said she had to call the owner, who was in the back. The owner came out and thankfully he took off the charge for the shirt but didn't say anything about making things right, after they destroyed a $150 silk polo shirt. Will never use these people again, and will make sure everyone I know and even don't know hears about this.

Needed some dry cleaning done in a hurry for a wedding. They got it done on time and did a nice…read morejob. Can't ask for more than this

They are hard to reach. Their phone rings off the hook and if they pick up they'll disc phone to…read morering busy.

There is nothing better than being a customer and knowing that the company that you are doing…read morebusiness with, knows you by name, that they recognize you, that they know "YOU" not a customer, and this is the feeling I ALWAYS get with Marilu. Great business, awesome attention to detail to any service and petition. Thank you team and staff for all you do! J Ortiz

I have been a customer at this cleaners for about 10 years. The ladies that work there have always…read morebeen friendly and provide great service . I am an executive so I usually drop clothes off a minimum of once a week, sometimes more depending on travel. Unfortunately that will come to a stop. It's one thing to raise prices it's another to go overboard. Simply said, I will no longer be a customer as the prices have become ridiculous. I realize I am only one customer , ( albeit a long term customer) , and the new owners will be just fine, but I am done !! No more !!

Update to My Review:…read more I want to publicly note that I have now formally contacted ownership directly via email regarding the damage to my brand-new Hugo Boss suit that was serviced here. Hugo Boss has since confirmed in writing that the suit was permanently destroyed after being immersed in water and then dry cleaned, a process that is explicitly prohibited and irreversible. This is not a matter that can be corrected with additional cleaning. Because I was traveling and live out of state, returning immediately was not possible, and the damage required me to purchase a replacement suit for work. This suit also carried significant personal meaning, as it was a gift from my wife in recognition of my retirement from the U.S. Army after more than 20 years of service. The business has now been provided: * Manufacturer confirmation of permanent damage * Proof of replacement cost * Direct contact information for Hugo Boss I expect immediate follow-up and resolution. I am documenting this here to reflect that ownership has been formally notified and that I am awaiting their response.

Absolute the worst! Poor customer service. My wife's pants needed a hem but the lady said the pants…read morecould not be hemmed because there were worn not dirty but because they were worn. Asked could we get them dry cleaned so they could get hemmed and she said no. Would not service us at all. Don't know if it was our nationality or not but would never go there again.

Was recommended by a friend that her, and her family, has been using them for years. The…read morecouple/owners were extremely nice and went beyond by fixing a few snags I had in the dress. Did I mention how nicely dry cleaned it was too.... EXCELLENT! I was hesitant to take stuff to a dry cleaner again due to my past experiences at others cleaners, but this one is a Keeper! They just earned a new customer! -Kat

Though this was my first check in at Polo Cleaners on Yelp, we have been going to Polo for over a…read more15 years. The owner is always friendly and remembers us. The staff working at Polo is wonderful. What I think is truly awesome is that the owner employs a few people that have challenges. He gives people a chance to be contributing members in the workplace and earn a living, and to be VALUED. This is something I just find remarkable and worth mentioning because it tells me something about the willingness of this business to be inclusive of ALL people, of all levels abilities. Though it's not something I go looking for, when I find that exists at a business, I will return again and again. Our cleaning is always done to near perfection. Fresh, clean and on time, even when it's a rush order, Polo gets it done. Yes, there is an occasional button that will break on a shirt with the pressing process, but if pointed out, they always correct it. I had my tailor-made cashmere coat cleaned at Polo. It's something that was costly to have made and never leaves my sight. Polo cleaned it to PERFECTION. Most recently, I had to have my hubby's sport jacket cleaned on a rush as he needed this specific coat for an event. It was no problem for Polo and we received it quickly and well cleaned; fresh as new! In my work, I wear a uniform with shirts that, while lovely, are a pain in the neck to iron. When I take them to Polo, I can count on them being done perfectly, odd cuffs and all. Once, a few years back, the owner found that someone working for the same company as I, had left a logo emblem on his coat. The emblem had to be removed from the garment to be cleaned and he had it in a little box. He asked me if it was my company's logo and I told him it was, which made it easy for him to find the rightful owner. There are a few of us that wear this same emblem, but since they look similar, it was important this went back to the right person. He figured it out and everyone was happy. Looking at some of the other Yelp reviews for Polo Cleaners, I am quite puzzled as I have never had anything less than a wonderful experience! Personalized service, too. As I stated, we have been returning customers to Polo for over 15 years. If the quality was anything less than wonderful, why would we continue to be loyal customers? For quality service: 4.7; for timely service: 5, for cost of services: 4, and for community outreach: 5+++++++ [sponsoring teams, providing work opportunities, etc]

I'm not sure how they list their price as 2/5. Compared to what? Buying new clothes? I just had 12…read moreshirts, 2 suits and 1 shorts cleaned and it cost "One Six Nine". Then I asked for a receipt (expecting it itemized) and the receipt just says "$175.90". It doesn't even specify the tax. If you ask Grok or AI they will tell you, when asking for a credit card you tell the customer the TOTAL price, not the pre-tax price. They don't list their prices online and don't answer their phone. Buyer, beware.

I got a pair of linen pants cleaned for just under $6, and it was done well. They usually have…read morethings ready the next day which is great. The staff are very kind if you are genuine and nice to them. This is the only dry clean location near me, so I'll probably be back!

They're amazing! Everything comes out perfect, every time! Wouldn't change them for any other dry…read morecleaners in the area.

PLEASE - read through to end as there are other employees that deserve the 5 stars but I'm starting…read morewith the sour apple so you know who to STAY AWAY FROM!! If you're going to use this laundromat DON"T go Wednesday afternoons/evenings! The lady that works is named MERCEDES - short dominican lady that can't speak English; lied to me when I asked for her name & told me her name was JUANA. She yells at people & curses at them in Spanish (I'm bilingual so I know), and I usually mind my own but I will put you on blast if you try to get one up on me. I came in at 7:25 pm during a weeknight (M-Thursday last wash is at 7:30 pm) and this employee proceeded to tell me I couldn't use the machine I was placing clothes in b/c it would take 40 minutes. Even after I told her several times I wasn't drying those clothes she continued - mind you they close at 9:00 pm - so if I wanted to wash & dry I would've had enough time to do both. I would've never made this review if it wouldn't have been that I discovered she lied to me about her name! She obviously knew she was doing something she is NOT allowed to do to customers & thought that by giving a fake name I wouldn't find out! Now if I could give another review for the other employees who are FANTASTIC - Nicole & Noemi - they deserve 5 STARS!!!! Nicole & Noemi are always so helpful, kind, generous with advice and truly sweet. Nicole & Noemi know what it is to provide good customer service in a very uncomfortable environment & even joke & laugh with customers. So go wash on the days Nicole or Noemi are working - any day that's NOT Wednesday afternoon/evening & just stay away from Juana/Mercedes or whatever the liar wants to call herself.

Best laundromat hands down I've ever been to east to west. Washes and drys perfect and for the…read moreprice.. can't beat them! Merry Christmas! Thank you!