Had an issue with a backed up line to our septic tank; naturally on a Sunday. Ryan came out quick and got the line cleared, gave me plenty of answers to a lot of questions i had. Did a great job. read more

A huge shout-out and thank you to Joe from Collins Plumbing, Bremerton, WA. The pipes/plumbing in our 107 year-old Guest Home are aged. We recently replaced our well-pump of 37 years and a couple of the faucets, commode and shower were had little to no pressure. Joe assessed the situation and within a few hours everything was running perfectly once again. The labour and parts charges were reasonable in comparison to the amount of time and work Joe put in. This is the second time we have used Collins Plumbing, and we are so very pleased and appreciative. read more

Collins Plumbing did a wonderful job improving the flow in our bathroom sink and replacing the very worn fixtures, as well as replacing our tub spout which was really outdated and not working right. Ryan with a bit of help from Joe, fixed it all- and our plumbing is old, but now a bit new and much improved! First rate service and thank you! read more

I have a sudden clogged drain and they came out same day and got it fixed for me. They are also very nice and took time to talk me through everything they were doing. read more

overpriced and horrible work!! they don't stand by their work.....they like to charge journeymen rates for all apprentices...... they failed a basic plumbing inspection and wouldn't come back to fix the corrections. and it turns out they didn't even complete the whole job they were paid for!!! never never never hire these assholes ever!! they ran pex piping both using both a and b style fitting. just real shotty half assed work!! read more

Collins plumbing answered the phone in the middle of the night to fix my broken shower faucet. They immediately scheduled someone to come out the next day to my house, the plumber was here on time and got the job done in quick order. I'd hire Collins Plumbing again. read more

Quick and professional. Joe and Greg really knew their stuff and cleared the clog in the house. They gave me recommendations as well as some points of caution for the future. read more

Andre came out 2 days earlier (on a Sunday) than expected to repair busted pipe & valve on water heater that was flooding the garage. He was polite, efficient, responsive & fair priced. read more

Save yourself the aggravation of having to call a REAL plumber to do the job after you've wasted your time and money on Collins Plumbing. When their first 'master' plumber did half the job, a 2nd 'master' plumber was sent. He also was unable to complete the job. Then I learned that the first plumber broke/damaged the device he was supposed to install. Even after sending Mike Collins photos of the damage, he would not accept the truth, but chose to believe his plumber. It was a costly lesson. I strongly recommend Trueman Plumbing, (360) 697-7766, truemanplumbing.com Professional, reliable, courteous...5* read more

I was not happy with this plumber and switched to another after expensive work. Some had to be redone. They did reimburse me $100.for poor work on my tub. I can not recommend them. read more

Andre is an exception plumber and Collins Plumbing goes out of their to provide top quality service. I needed a new cartridge for my Koehler shower valve and Andre couldn't find it in Silverdale, so he drove to Midland to pick up one, installed it and finished the job. If you want timely, quality service at the right price, call Collins Plumbing. read more

I have heard a lot of great things about Collins and really wanted to use them. Had them out for an estimate.  After 1.5 weeks and repeated phone calls I have not received an estimate.  Recommend a different provider with better communication. Update: received a call from Collins Plumbing and they were able to correct my email and send me the estimate. I will update you again after the install. read more

Collins Plumbing has exceptional service, they are professional and have incredible communication. Recommend them to anyone looking for a great plumbing service. read more

They have done full sewer line repair on a rental to my broken outside faucet on my house. I have been completely satisfied with their work and customer service. I highly recommend them. Kim read more

This is based on my recent experience and I'll be happy to update the review should I use them for something else in the future. Tech was not very knowledgeable and did not ask the right questions or look around. My mother said they left glue or so other substance around the toilet and her mats. I had Jess from Collin's come out 2 days in a row and still was not able to give me a diagnosis for a clogged toilet. He snaked the toilet, but said he had to come back because he needed a longer snake. He said the same thing on the second day and that I would have to schedule another person to come out that had a longer snaking machine with suction on it. Day 3 I called Rotor Rooter. Same day, in less than an hour, they gave me a diagnosis that included our sump or sewer pump in our basement. They said that Jess snaking machine was hitting up against the pump, which is why it wasn't going anywhere and why his cable kept getting tangled (Jess said the cable was getting tangled). The second day after Jess was here, our tub filled with water. He may or may not be the cause of a damaged pump. The tech from RR believes Jess made it worse, but I cannot substantiate that. Fortunately, I was not charged. This is the second local plumber I have used and they are not worth it. Chain companies are expensive, but they come in, diagnose it, and get out. read more

We called Collins in an emergency - lots of clogged plumbing that needed to be fixed quickly. Kim, who answered our call, said she'd see if a crew might be available to take a look that afternoon. She then called back almost immediately and said there was a crew in the area and they could come by in a half hour or so. They were there in less time than that and after taking a look, they fixed the problems on the spot! We were so pleased and relieved! They also gave us some estimate on other projects that we asked about, but no heavy sales pitch or pressure. We are very pleased and would recommend Collins Plumbing whole-heartedly. We will definitely have them back! read more

Absolutely awful customer service. Im a tenant. My dad's the homeowner. My dad scheduled one of their plumbers to replace our disposal. 1) they didn't show up with a disposal. 2) demanded me, the tenant, sign their paperwork agreeing to costs. When I refused w/o consulting w/ the homeowner, this piece of shit rezi plumber threw a fit a stormed outta my house. Please, choose another contractor. Collins Plumbing is fly by nite. Ive worked in commercial construction for the last 20 years in this area and can recommend about 10 different plumbing contractors that are a better choice than Collins Plumbing. Fuck Collins Plumbing. Never hire them! read more

We had them out on 11/16/2020 due to plumbing backing up. We told the gentlemen that he needed to go into the septic and clear the pipe. He said no it is not that. Then he continued on and ran a snake through our walls which did nothing. He then told us our septic tank was full which it was not. I had been emptied when we bought the house a year ago. So, we called the septic guy to come and empty it. Of coarse he said it was not full and cleared the pipe we told the Collins plumber to do. Then everything was fixed and back to normal. So we had to pay the Septic Guy $450.00 to come and clear a pipe that we asked Collins plumbing to do in the first place and paid them $218.00 to accomplish nothing. Which took him all of ten minutes. I would say that Ray is not a very experienced plumber and not a good listener. Not sure if he just did not feel like doing it our what. So I give 1 star for coming out the same day. The rest was a mess. read more

I called Collins early this morning hoping to get a plumber out right away. I had called a couple other places that didn't have anyone available until the next day and we had an emergency. The lady on the phone was very courteous and said someone would be out between 2-4pm. Lenny showed up around 2:30, which was earlier than expected, and he was very friendly and professional. He had a lot of experience and kept me up on what he was doing as he was doing it, and gave us some back information about our plumbing. The cost ended up being less than expected, and he was able to fix our problem on the spot and had the part he needed in stock in his truck. I will definitely call them again and would recommend them! read more

Our water meter was spinning like crazy, the city said the meter is working properly. Leak Finders located a leak in the supply line, so I called Collins Plumbing. The plumbers were out the next morning, dug the hole and showed me 2 leaks in the water line. They worked diligently to make repairs. The work was done quickly, and now no more insane water meter. Collins Plumbing is responsive, reasonable and reliable. read more

I called Collins to help finish up replacing the sink I had been working on at my mom's house. The drainpipe needed some custom work which I was worried about cutting right. They showed up on time, quick, efficient and were totally awesome with my mom. read more

I had Collins out to perform a standard sewer scope. There were limited companies to come out in that area, but it is usually a standard cost in Seattle of $250 across the board. I asked if they had a standard fee over the phone for a sewer scope to the scheduler which she said no, just the minimum hourly cost. After they performed the work they said they had a minimum of $325 (not including tax) which is well over the normal even in Seattle, which they were there for 35 minutes and . Being in real estate I have seen hundreds of sewer scopes and they tried to tell me a small root intrusion and offset needed major work involved. One of the 2 plumbers I think was possibly his first day on the job, offering advice he knew nothing about. They said they could then perform the work and scope it several times for a lower cost than what they had just charged for just a scope, so clearly one of their comments was an absolute lie and there was no minimum. They did locate the line correctly, but never provided the video of the sewer scope. I would avoid them if possible. read more

What a joke. The guy took as much copper tubing as he could and in 1 inch pieces pieced together my repair. All I had was a tiny drip, a little solder would have fixed it. He made it into "the housing of the pump needs replacing"... I have never been so glad to get rid of someone What a sleeze..... read more

Wow, I'm really really happy with Collins. If Yelp had 6 stars available I would give them 6! I needed them to install a new tub/shower valve and called them on a Saturday morning thinking I'd have to set up an appointment a few weeks out. The lady who answered the phone was extremely courteous and said they could come out that day. They called back just before their scheduled window and the person calling was very apologetic saying they were on an emergency call that was running long and asked if they could come out the next morning. The fact that they called and apologized went a very long way with me. Anthony, who was very courteous, came out the next morning and had the new valve installed very quickly. The price was VERY reasonable too! They are open 7 days a week and I was told over the phone that their rates are the same all 7 days. I will certainly be calling Collins with any future plumbing needs! Thank you Collins Plumbing! read more