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    College Window Pros

    5.0 (1 review)
    Open 9:00 am - 9:00 pm

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    Services - College Window Pros

    Window cleaning

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    10 months ago

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    Bubbles Window Washing & Gutter Cleaning

    Bubbles Window Washing & Gutter Cleaning

    (105 reviews)

    Needed my windows washed, so I called Bubbles. Their estimated wait time was from 1 to 5:00. One…read moreguy showed up at 1:50 PM, did not call or text to let us know he was on the way. Guy was on his phone from the moment he got to the house, and kept mumbling about the "high windows" in the dining room. In the 25 minutes he was at my home, he managed to turn on the outside water and bring in a short ladder. That was it. He was too busy on his phone to do work. After the 25 minutes or more, I told him that he was done, no need to end his phone call. I called the office to complain about the service, and they said "sorry about that, someone will call you later", which they never did. Rated at ZERO stars

    We used Bubbles for window cleaning last fall and it was great, the guy showed up on time, worked…read morelike a demon and did a nice job. So, we had a good impression of the company and asked them to do our gutters - but that was a complete failure. We were originally scheduled for gutter cleaning on a Thursday, 1-5 PM. A little before 1:00 I got a text saying the crew would be there in 45 minutes (about 1:30). When no one showed up by 2:30 I called, and was told the texted time was a mistake, but the crew would be to us at 5:00. At 5:30 I got a call saying they would be there at 6:00. About 6:30 I called to cancel the order, but the office was closed. The crew came at 6:45 and I sent them away. The next day I got an apologetic call offering to reschedule for a morning shift (8-12) and give us a discounted rate. Being gullible, and cheap, I said OK. I got a text at some point during the rescheduled morning saying the crew would be late, and by 12:40 we'd had enough and canceled the order. So, they stood us up a total of 4 times. We'll never know if they would have done a good job because the scheduling process was completely messed up.

    Bubbles Window Washing & Gutter Cleaning

    Bubbles Window Washing & Gutter Cleaning

    (24 reviews)

    They did a great job on our windows! Very pleased! If you are thinking about hiring them, do it!read more

    I've used Bubbles in the past, but was unaware just how inconsiderate and negligent their customer…read moreservice can be when things do not go as planned. Unfortunately, while cleaning our front bay windows, the technician left two dents in the aluminum capping in one of the windows. My husband and I figured that the damage was caused from the technician's ladder when he moved it away from the house. Seeing that we just purchased the house and had before/after photos to prove that the damage was not there the day prior, I called to speak with the supervisor regarding the damage. Without sending someone out to inspect the damage, the supervisor decided that that the technician is not responsible for the damage, because it doesn't "look" like something that the technician could do. Both my husband and I were quite bothered by this comment, as the damage was not present prior to the window cleaning. Using our own ladder, I tried to see if the dents on the aluminum capping match the end of a ladder. Sure enough, the dents lined up perfectly! In addition to the dents left, the technician was also supposed to clean the tracks of all our windows. Instead of actually cleaning them, he just used a dirty rag to wipe them down. No vacuum or special equipment was used to clean them. For the price we paid, I would have expected a more thorough cleaning. When I noticed the dirty tracks in one window, I asked him to re-clean them. When I explained all of this to the supervisor, they offered a refund of the price paid for the windows ($200). She then said, "You received a free service and can now put that money towards repairing your window." That comment almost split me in two! I politely informed her that we did not receive a "free" service, as the repair will cost us more than $200 to repair. She argued that it would not cost that much. Seeing as she seemed so knowledgeable regarding repair costs, I asked her to tell me the name and number of a contractor that costs less than $200 for this repair. She then hung up the phone stating that she did not need to speak with me any longer since her technician did not cause the damage. As one can assume, I did not sit well with this response. I tried calling back to get the number of the supervisor's boss. The lady that I spoke with said that there was no number and that the only way I could speak to the supervisor's boss was by getting the number through her. I asked her if this seemed like the best way to handle customer concerns. She could not answer that question and offered to send me to the supervisor's voicemail. I did leave a message asking for the supervisor to call me back, but no attempt to call me back has been made to date. At this point, both my husband and I have found the names of two attorneys who helped start the company, but we have not yet been successful obtaining the corporate number. We've reached out to the attorneys, but have not yet heard anything back. Seeing as they're both so far removed from the company, we do not anticipate a call back, but we're hopeful. If anyone out there has that number, please write a review with that information. We are determined to ensure our voice is heard. After reading several other 1 star reviews, I'm sure I'm not the only one who would like to put an end to their terrible customer service. Needless to say, my husband and I will never use Bubbles again. Their customer service and attention to detail is atrocious!

    College Window Pros - windowwashing - Updated May 2026

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