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    Colima Optical

    4.0 (4 reviews)
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    Eyewear fitting

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    Costco Optical - Horrible glasses. I am almost blind now after having to wear these all day long.

    Costco Optical

    2.4(98 reviews)
    1.3 mi

    Always a nice place to go to. Most are just pleasant and seem to like their job. Most associates…read morehave been very helpful and patient with customers. Except for the young Asian girl on the front office of the optometrists. She was rude AF. I asked her a question nicely and mid sentence she just busted "no!" Girl didn't even let me finish my question. Mind you, my question was not even answerable by yes or no. Girl needs some training on listening and respect. Silly! Other than that, the visit was pleasant.

    Am I invisible? Because that's how I felt ordering glasses from this Costco optical center…read more After getting my annual eye exam at the optometrist, I thought it would be convenient to just order glasses at Costco, right after my exam (I went to the optometrist who had an office inside the Costco). I started looking at glasses. The selection was ok, but not amazing. I wasn't too particular so I just picked a pair. When I turned to the kiosk for help, NONE of the workers seemed to be make any acknowledgement of me in any way. Finally I see that there was a ticket dispenser (like at a deli) and grab a ticket. Why couldn't ANY of the 4 workers in the kiosk just point to it and let me know? I stood around for about ten minutes being invisible until a number was called. Not my number, so I waited again. More time passed before they thought to call the next number as the previous number called never responded. When I finally got around to being helped, the staff member was fine. Polite, efficient. But by this time I was already annoyed. Waiting to be helped took longer than my actual eye exam. I paid and was told I would get a text when my glasses were ready and to just walk around to stand at the register with the sign so I didn't have to wait next time. Was she acknowledging that I was waiting around for an excruciatingly long time this time? No idea I get a text that my glasses are ready, which is nice. I go to the register with a sign and wait. And wait. And wait. And wait. Omg did I put on my invisible outfit again? There were 2-3 people working on the kiosk. Only 1 was with a customer, the other 2, I have no idea what they were doing. I stood at the register waiting for more than ten minutes, before ANYONE even acknowledged me. What is UP with this lack of customer service?! I'm ok with waiting, as long as I'm being TOLD that they're busy and I need to wait. I don't appreciate or enjoy being IGNORED. There's a very specific system at the optical department, which is fine but be mindful of people just standing and staring. Say SOMETHING. Again, I was SO ANNOYED and irritated about the customer service that by the time I was being helped fit my glasses, I just wanted to leave. I think I was incredibly rude and dismissive of the tech, but I was so heated. I'm not expecting white glove service with staff fawning over me and helping me every step of the way. But also, DON'T ignore people. If a customer is standing and STARING, it won't hurt to say, we'll be right with you, or asking, do you need help? Even writing this review is getting me so mad and upset. I will NEVER go back to Costco optical. I'd rather buy expensive retail than deal with feeling this ignored and invisible.

    Photos
    Costco Optical - Getting an exam for mom

    Getting an exam for mom

    Costco Optical - Time for glasses

    Time for glasses

    Costco Optical - Spring manufacture defect.

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    Spring manufacture defect.

    Colima Optical - opticians - Updated May 2026

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