I'm definitely super impressed with how Trico cares for and puts a lot of time and energy into…read morecommunity events and programs for us. I've never had issues with customer service either on the phone or in person. Everyone his polite and friendly. Not that they aren't professionals, they definitely are, but they feel more like family. Thanks guys! Go solar!

Trico has given me excellent service. We have had several power outages, and they have responded…read morequickly. I have personally interacted with them; they have been very professional and more than willing to help.

Brainless incompetent idiots. I was forced to call customer service because the app no longer works…read morebecause I tried to set up biometric access and now the app simply flashes that the biometric access doesn't work and consequently it blocks manual access to the app. So I called the customer service number and the computer asked me seven or eight questions and then went back to the originals choices it had offered me before it asked me the seven or eight questions. So I finally got a customer service agent who proceeded to ask me exactly the same questions the computer had just asked me. Finally when I got done answering all the questions I asked what my account number was because their app doesn't work correctly and she told me uninstall the app and reinstall it. So I said I had just done that and she immediately said so why don't you uninstall the app and reinstall it. These people are idiots.

WARNING‼ Avoid TEP if you expect efficient service!! We are trying to switch to solar, and TEP has…read morebeen incredibly difficult, slow, and full of delays every step of the way. It feels like they are intentionally stalling the process because they know we won't be paying them for power anymore. To make it worse, they refuse to send an actual inspector out to the property. Instead, they demand that we take the pictures for them so they can do a "virtual" inspection. Incredibly lazy and ridiculous customer service. Be prepared for major roadblocks if you go solar & cut out TEP!!

I live in a "senior" mobile home community. Recently, one of the TEP transformers in our park…read more"blew". A TEP agent came out to investigate and admitted they had the wrong size transformer in place. They had to install a larger one. It took eight hours to show up, and one hour to replace it. Nine hours total. I lost $17 of perishable food that was in my fridge. I filled out a claim. They denied it. Anyone know whom I can elevate my complaint to? Guess I should be lucky that It didn't damage my fridge, central ac, or my 75 inch smart TV due to their negligence. Oddly, 7 of those huge trucks came out at the same time..... like a convoy. 6 trucks and employees did nothing as the 7th did all the work. Seemed rather inefficient. If TEP had competition, maybe they'd try harder to keep customers happy. But they don't...... so they won't. Is that about right? Please correct me if I'm wrong.

Thank you TEP. After our first Tucson Monsoon Desert Storm…read morepower was out to 12,000 homes. 75 mph wind s took out 3 trees on our street. One was ours. TEP had the power restored in 12 hours. Power poles snapped and down near us. They worked all night Power restored at 3 am. Mahalo.

Great staff . Friendly prompt service. I highly recommend Metro water. Very…read morehelpful

Re: Re-Pipe estimate by Shane of Abacus…read more Reason for my call was after I was informed of a leak under the foundation of my house. This was very scary for us. Do we re-pipe the whole house, tear up the porcelain floor tiles to fix the problem (my kitchen was fully remodeled) or take it smaller . We had a few estimates. Absolutely appreciated the evaluation by Shane of Abacus Plumbing. He gave us options and his fee was very fare We deferred the full re-pipe for now , as we chose an option that only treated the identified leak. We can not say enough about Shane and his company Abacus who we thank. He has skill, knowledge and integrity. I will not hesitate to call in the future. I will recommend Abacus service to my friends.

Since we moved here eight years ago, we have used Abacus plumbing exclusively. They have done…read moreeverything from the extensive work required to replace the main water line to cleaning out clogged drains. Ty is always courteous and concerned with doing the job correctly and for the customer's best benefit. I recommend them highly.

I spoke with Gabriella on the phone and she was very helpful. She helped me understand what was…read moregoing on, what resources were available, and she came up with a solution. Extremely happy and grateful for her service! Thank you Gabriella!

They kept declining my new credit card and never notified me that my payment had been declined so I…read morewound up with an overdue bill. The cc works with all my other transactions so I'm pretty sure that the problem lies with the city utility department. After having spent much time trying to untangle the problem and getting useless guidance, I am giving up and paying by check so that I have proof of payment.

My experience over three years with this company is excellent…read more The people who answer phone are always friendly and helpful. The delivery guys are perfect.

Got an 18lb portable canister. Won't dispense gas. Them: "where and when did you buy it". Me: "No…read moreidea". Them: "Give me the credit card first and last 4". Me: "No idea". I then took a guess which CC; they "found" my transaction - but in another state (NM vs AZ). Don't think I drove to Albuquerque to buy propane. Anyway, I did end up with a coupon for a replacement tank, which hopefully works. But it's annoying this happened in the first place, and took 20 minutes on the phone to resolve it.

Got the opportunity to take an amazing tour of the enormous complex…read more With a smoke stack related to the two steam units towering 400-feet tall, the stack measures 70 feet above Tucson's 330-foot tall Unisource building (the tallest building in Tucson). The view from the top deck perches engineers 200 feet above the valley, and the heat that can be felt comes not only from the hot Arizona sun but from the Apache Station furnace burning 300 feet away.

I was disappointed to find out that in Maricopa, I could only get ED3 service. This company just…read moredoesn't really have it together- and for a utility that means woe for the customer. Their website is very unprofessional and I've had multiple billing problems because of it. It's seriously looks like a 12 year old put it together, or a first time business owner. Good luck trying to find the information you need. As much as I love writing out and mailing a check every month, it would be super great if they can get their automatic billing to start working properly. As far as reliability, we've had pretty good up time with a few exceptions. But when they came to swap out my meter, we did have an outage and they didn't bother contacting us. Just shut down the power to the house for several hours without notice. There's no reason they can't send a quick call or text message, or even an email. At the end of the day, it's not like you have other choices...

This is the worst electric company I've ever dealt with. It's a shame. We don't have choices when…read moreit comes to places like this.. they punished me because they changed the platform in which they exist so because of that they said that I missed the payment, but it was them that changed the platform in which they operate. No Payment was ever missed by me now. I have to wait until the end of summer when electric bills are so high because the air conditioning before I could get on a fixed plan for Payment been with them for five years it seems to be always something in their favor. You might want to check with your local politicians because I'm sure they are sitting on the board for this company.