My favorite extra sweet ice cream treat. The cookie dough and red velvet cake batter are my top two favorite flavors but of course I can only get a like size! read more

Cold Stone Creamery - Red Velvet Cake Batter™ Ice Cream - Sample - Ice Cream & Frozen Yogurt Near Me - Salem, Oregon

I went in with my husband, daughter and grandson. The service was fantastic. The crew were very friendly and appeared to enjoy their jobs and worked well together. Of course the ice cream was delicious too. read more

Overpriced and sticky floor and table. Strange layout for dine-in: every table is next to the line where people stand to make order, or next to where people stand for their order to be ready, so there's always someone standing next to you while you're trying to eat and chat with your companion. One staff member was nice and engaging, the other seemed like she hated her job. Ice cream was tasty as always. read more

Terrible service. They didn't acknowledge my presence for over 10 minutes last night while I waited in the online area. Then she threw the bag at me. Super rude. Order was wrong. All add ins were missing. That's $3! I'll never go back, except to get my 3 dollars. read more

So basically at the cold stone next to target in Salem the lady working there was rude. When I told her about my peanut allergy she rolled her eyes like " omg I have to was one spoon do this girl doesn't die" then she assumed I wanted a bowl when I said cone then when I asked her for a cone she rolled her eyes again. Also they gave me one little scoop. Don't recommend if you want quality ice cream. Cute little shop though so that's were the 1 other star comes from. Wish I could give - stars. read more

Found in the Target Salem strip mall next to Subway and Great aclips. Ample parking directing in front of entrance doors. Came in to redeem my birthday ice cream. The two gals working the counter were cheerful and friendly. The shop looked clean and tables freshly wiped down. The ice cream is as expected: delicious and creamy. read more

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if I could leave 0 stars I would. I was very dissapointed with the service if that's what you would even call it. As soon as we walked in the door we were met with stink faces and a rude attitude, with a snobby young lady, she had long eye lashes (very unsanitary). They made a comment saying "as soon as you said something". very rude and very unwelcoming. No greeting and No welcome basically signaling us to get out. we left feeling unwelcomed and icecreamless. Get better staff. read more

Okay this ought to be 5 stars because you cannot beat Cold Stone Creamery ice cream. So why only 4 stars? There's nowhere to sit! I think it's because of what appeared to be new chairs and UNASSEMBLED tables. And no tables outside. C'mon man! Come in early or stay late and assemble the Stinkin' ' tables!!!! Their Sweet Cream with chocolate chips is the absolute best!!!! But no seating...... read more

Product is good but customer service sucks. They have young girls that don't even know what they're doing. Asked if they do anything for birthdays (after we had already selected a cake we wanted) and they said you get $5 off a purchase for rewards in the app. So we got out of line to sign up which was kinda lengthy, only to find out all they would do is BOGO. We got back in line to buy the ice cream cake that was clearly all iced over and by itself that was priced $12.25. When we got to the register they acted confused about it being marked down, went to the back for a long time, only to come back and say the cake was full price and it was a promo cake. Then we nicely asked if we could at least get $5 off it for his birthday and for the misleading info and they refused to do anything, even though we spent a while in there in totality. For already being overpriced as well as the workers not appearing to be very versed in working their job, won't be going back. read more

Didn't have the advertised St Patrick's special. Short on supplies and cones. Got shakes instead and it was a win/win. Staff wear masks and gloves and hand sanitizer was readily available. Roped line guides for social distance, but still a small space- Capacity is enforced and may have to wait outside on a sunny day when ice cream is in demand to meet capacity. read more

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I should have read the reviews. Check out this horrible cake. The worker giving it to my husband even said," a few of the cookies of melted off you might want to put them back on." I will never come back here. I'm pretty sure they couldn't care less about the quality of product. I couldn't believe my husband brought it home but we promised our daughter an ice cream cake. read more

Cold Stone Creamery - OREO Overload - Ice Cream & Frozen Yogurt Near Me - Salem, Oregon

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Never been disappointed at Cold Stone. Like it, definitely. Love it, second only to my wife (on most days). Gotta Have It, darn I want some so bad right now. read more

Very sad to drive all this way from south Salem and them not have any sorbet due to me being lactose n tolerant. Happy my friends got what they wanted tho. But if your lactose n tolerant like me this isn't a friendly ice cream place :/ read more

Folks of all shapes and sizes are likely to come here to enjoy dessert in the hot Oregon summer or to satisfy a fatty sweet tooth. The place is small but charming enough to be a nice after dinner spot. The ice cream is typical of any cold stone and has the same spendy cold stone prices. The winner for me here was the customer service. The staff sang a welcome song to my group and I upon entering and were pleasant to deal with. One girl was even smart enough to ask for my ID during my use of my credit card (which is I like) and her coworkers were all smiles while they mashed away at our ice cream creations. Bonus points include their clean bathrooms and outdoor seating. read more

Mmmmmm... this is one of our favorite guilty pleasures! Best ice cream around! The "Founders Favorite" in a waffle cone is my fave so far, but I'm a chocolate lover and may never venture out and try "cotton candy@ or "strawberry cake batter". If you are daring, you can create your own concoction by choosing a flavor of ice cream, and then choosing your "mix-ins" such as M&Ms, gummy bears or rainbow sprinkles! Great place to come for a date night, family outing or splurge when you are out shopping! read more

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If you wanna hear fantastic gossip about some guy "going to prison and eating bootyhole" I suppose you should go here. If you want your order done right I wouldn't go near this place. I ordered a coffee lovers only with brownies instead of almonds and I got brownies instead of heath bars. Even so I only got brownie crumbs. I didn't get a lot of toppings actually in my ice cream, most of it was wiped off the counter and none of it was mixed in. They were about to give me a caramel covered cup (which they almost forgot to put on) but another employee reminded them to put it in another cup. read more

Sadly the basic food protocol isn't followed and only one door to the entrance works just to start. They cross contaminate everything from touching serving utensils to dirty menus then back into food and between ice creams. The waffle cone station is atrocious and they would immediately fail any inspection. The novelty has worn off, but the idea is still tastes just incredibly unclean and poorly kept. The wait time is upwards from 25+min for 4 people to get through the line and no interest in customer needs or general customer service. read more

Uncomfortably cold in this location, but the ice cream is good. It's so cold every one left with their ice cream. 2 of the 3 employees don't notice, one is bundled in a sweatshirt under her apron. Long waits if busy, but worth it for the ice cream. read more

Didn't know I was going to get attitude asking for a peanut butter cup perfection. I asked her name to leave a review she asks why...... don't appreciate the eye roll jasmine. read more

Incredibly poor customer service. All employees were rude. Didn't have dairy free options even though they had multiple signs up saying they were available. Overcharged when I got the same exact thing as 3 of my friends, and I was given way less. I understand what it's like being in food service, but it felt like each worker was going out of their way to be negative. It was crazy dirty inside too. Do not recommend read more

I come here very often for ice cream with my friends and family. When covid-19 first happened I came in with my friends and there was a women and man working. We were behind the glass trying to read the candy options and then the male employee very rudely and disgustingly yelled at us to back up 6 feet. I felt like he could have handled that a lot better and more professionally. The employees also never ask if you have a rewards with them or if you would like to sign up. read more

This location was closed for a little while due to new management and I was not impressed. My friend and I went in today and it seemed like the employees did not want to be there. Any time they weren't helping a customer, they would stand around or sit on the counter and just talk. The ice cream tasted great but they hardly put any toppings on it because they were busy talking amongst themselves. The last thing we need during a pandemic is people who don't care about their jobs. read more

Sitting in parking lot right now, 30 mins before closing. The girl half assed my mud pie mojo. Probably because it was close to closing time. Peanut butter and Oreos were all on one side. She also had her baggy nasty sleeves all the way down and I'm sure they touched the ice cream when she went to scoop it Could not finish because i found a blonde hair in it. read more

Well Cold Stone is Cold Stone. Unfortunately, at this store the staff was totally checked out to anyone who wasn't having ice cream mixed. Unlike my other visits to this location a couple years ago, so I don't know what's happened between then and now. We had no greeting upon coming in, we were there 5 minutes, again, no greeting, no 'I'll be right with you', not even a sideways glance our way. They appeared to be averting their eyes from us, they were not even engaged with the people ahead of us getting ice cream, they seemed totally uninterested in being there. It was as though they went out of their way to make sure they didn't look at us, while I don't think that was their intention, they clearly need restraining on people skills and customer service, this location might even need new management. Not being rude isn't good enough, when you go into a store or restaurant you not only pay for the food, but the experience. We ended up leaving after that because we couldn't get our questions answered to decide if we were even getting ice cream. God Bless ~Amy read more

No shakes an hour before closing? Doors locked an hour before closing? Always out of milk? Several visits and nobody seems to be able to fix these simple issues. Customer retention must not be a priority to management here. Full menu is never available, why not offer plain vanilla soft serve all the time, instead of disappointing every customer. Hire some employees, that care about customer service, and a management team that's not afraid to show there face and fix problems. Quit telling customers you are out of everything because you are too lazy to make anything. read more

This place and employees is horrible, they are rude and kept on rushing me out the door when we where the only people in the whole place! They couldn't wait 10 seconds to let my little sister pick her toppings, and while that was happening they tried to make mine and make me pay at the same time, never going back read more

Cold stone used to be a favorite, but our local CSC has really gone down hill. The staff was distant and unfriendly. One of the workers was sweating so profusely it was dripping, almost into my ice cream. Also he was wearing very unprofessional clothes, sweatpants, and socks with sandals. It appeared he rolled of the couch before coming to work. We were in there for about 30 minutes and I never saw either employee wash their hands, even after the sweating employee wiped his forehead. And since we are in a pandemic I would especially appreciate them at least washing their hands and wearing gloves, but they weren't. And multiple times I saw them drop the ice cream scooper into the ice cream bins, so dirty hands touch dirty scoopers, which is now in the ice cream. Overall very unpleasant visit. read more

I agree with previous reviews - the cleanliness here is very suspect! Very odd smell upon entering the store. Men's bathroom was FILTHY - toilet flush appeared broken, no soap, general crud everywhere. Service was so-so - the ice cream of course is what you'd get at any of the same franchise. Won't go back to this one . . . read more

This place is amazing! I really like the ice cream here! It's so creamy and delicious! The only reason why I gave it 4 stars was because when I came with my brother the other day they were out of Kit Kat's and those are my favorite candies! They also did not have many dairy free choices unlike most ice cream places. They only had two types of sorbet. Otherwise it's a really good dessert place if you enjoy eating creamy ice cream! read more

We have been getting Birthday cakes here for years. Second time we have come to get a cake pre ordered and paid for where there is a serious problem. Third issue if you include that for another year we couldn't ever get a phone to pick up. This time it hadn't been frosted when we came to get it before the party. Staff reaction was to point fingers at each other. Always good to show up to a 12 year old's birthday party late with a hasty cake. Clearly there is a slow descent to irrelevance going on. Too bad; the kids love the product. read more

Still got crappy service here. The same girl took her sweet time to serve us! The guy there was great but she had the stinkiest attitude! I asked for mixed and all she did was put it together side by side, AGAIN! No "hi how are you guys?" Or a simple "hi" rude service!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Salem, Oregon

This place is not what it used to be. It smells terrible in here. Why I didn't just leave I don't know! The windows were opaque with finger prints and everything was sticky. They used to be so happy and even sang when people arrived, shouting out greetings every time the door opened. Now they just have tired looking workers wearing dirty aprons scooping your ice cream. I'll never return. This place is now a dive. So sad. read more

I didn't see an employee wash their hands one time while I was there for 30 minutes with a perfect view behind the counter. Handling cash, then touching waffle cones and brownies with their bare hands, then touching cards/cash again. Of course the ice cream is great. I love their ice cream, but this was my first time back in about 5 years. I don't think I have a real reason to return. I'll gladly indulge in my tillamook where I know my hands are clean. read more

If you really like overloaded ice cream (think: Ben and Jerry's) you'll love this place. If you're like me and like your ice cream simple and you're not much of a sugar freak, you'll like this place less. I can't give it a negative rating just because I'm not a sugar addict, because I can see the appeal of this place. The ice cream is good and they have about 1,000 add-ins which makes it fun. The only drawback is that the workers sing when you tip them. read more

Hmmmm gross bathrooms, no singing tips, the Hot Lava Cake treat was neither hot nor lava cake. Meh. Update: stomach weirdness 3 hours after eating here, not going back. read more

One of the better Cold Stones but the employees were rude and unfriendly, as if we were an inconvenience. :(

Good flavors lots of mix ins to try overall good place to go however unclean and the ice cream just tasted boring without any flavor to it I'd rather go to DQ read more

Went in yesterday as a treat for my nieces and nephew....HUGE mistake. No greeting from the staff, who was not wearing a uniform. One didn't even have an apron on!! The place smelled horrible when you first walk in and EVERY table was dirty with sticky, dried ice cream and crumbs. The window to look at the flavors was dirty as was the counter. Very poor service, no one explained to my nieces how the process worked so the just ordered plain ice cream. Would have been easier and $20 cheaper to have taken them to Dairy Queen. Will never go back. Used to enjoy Cold Stone...don't know what happened. read more

Your app and website keep saying I have to add a cone or a bowl and there is no option for that. And when I add special instructions it does not work either. Ended up getting baskin robin. read more

Busy ice cream day....20 customers in line and one ice cream disher! Very poorly staffed location. Three employees and only one is serving customers. *sigh* what a pity read more