I hate to post... came in tonight for some ice cream ...obviously... amongst the staff of mostly girls there was one guy... who happened to take my order... I watched him wipe his nose not once but twice with no gloves on and then he proceeded to make my ice cream... I paid walked out and dumped it in the trash. I hate to post but cmon man if you're in food service let's not do that ...like ever... gloves gloves gloves (all the girls were making smoothies and chit chatting at the back counter and did HAVE gloves on fyi) #lostwithoutmyicecream read more

I hadn't been to cold stone in years and got pulled into it by my friend's kids on a road trip and I'm glad I did because it turns out the Silk Almond Milk ice cream is DELICIOUS. It somehow has the classic texture of cold stone ice cream and tastes good- not the sad sorta watery flavor of average dairy free ice cream. I got butterfinger and caramel sauce blended in and yowza I loved it so much. What a pleasant surprise! Also the employees were nice and responsive and quick. A great experience overall. read more

Cold Stone Creamery - Silk almond milk ice cream - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

It was a hot day in Ogden, and ice cream seemed to be in order. Thank goodness for the 25th Street Coldstone Creamery. The store was empty when we walked in, and the two young ladies were most helpful. My receipt shows Sidney E, so thank you! Problem was, they were out of the flavor to make my first choice. OK, that happens in high-volume stores. Also happens in poorly-managed stores. Not sure of the reason here. My second choice was fine, and very rich. And very large. We should have shared one, instead of buying two. Oh well. It was good. read more

Cold Stone Creamery - Pic taken from nice outside tables. - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

Ice cream is good, service was terrible. Went with two friends on 10/18 after work around 6. There were three workers and only a couple ahead of us. They never acknowledged us and took them 15 minutes to make the couple's order and then had us wait another 7-8 minutes before finally saying "what can I get you" (Not even a "sorry for the wait" or a "hello! We will get to you as soon as we can" before this 22-23 min wait. It was pretty ridiculous. I've worked at Coldstone before and customer service used to be a big emphasis but maybe not now in 2023....Don't care to come back here again! Go to the other ice cream spots. read more

It was my first time trying ice cream from here. I am not a big fan of ice creams, but I must say I really liked it and it's impressive. I went to the shop 15 mins before closing and I know servers hate to see people before closing(I have been through that), but I had to buy for my dad. And while I was ordering, so many people entered the shop at the last minute. The guy in front me kept on changing/adding his order. Despite everything, the workers there were pleasant and took everyone's order with patience. Just the perfect customer service. I ordered 'Founder's favorite and Banana caramel' and one word for that; "Sumptuous". I guess I have to start eating ice creams now. Lol read more

Cold Stone Creamery - Left: Founder's Favorite; Right: Banana Caramel Crunch - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

We received excellent service from Alex.A it was a pleasant surprise, new management I hope you appreciate him because he's the reason we are coming here instead of Clinton. We appreciate his hard work ethic and kindness. He served us quickly, we will be returning as long as he's here. read more

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I usually love Cold Stone but this specific location is a dump. The people that work there are so rude and don't seem to care whether they have customers or not. When I spoke to the owner about the service, she was even worse. She is condescending and snotty. I recommend finding anywhere else to go but here. read more

I was stunned when I ordered ice cream to be delivered. it was 1/2 the size it used to be and didn't have what I ordered for both. I called and spoke to the most unprofessional rude owner of the place. she hasn't been there that long. I was mad about the order and she didn't give a crap. it used to be about customer service and this woman didn't know how to deal with an upset customer, she was a smart alec and talked down to me. I will NEVER go there again and will tell everyone i know to not bother with this place. if you read all the negative reviews you will see it's not just this place but in other states as well. Bad service and bad owners and managers are influenced from the top. it's a corporate issue, I'm willing to bet. read more

1 star for a clean location. But, you didn't notice cutting into my caramel apple that it was rotten? Or you just didn't care and sold it to me anyway? $8 straight into the trash. Thanks a lot! read more

I arrived at 3:45 to a closed store to pick up a birthday cake which cost 50.00. I had to stand outside and then wait for someone to open the door and then continue to wait once allowed in the store. This is the cake I was given. My 6 year old grandson could have done as well. The decorator insisted that this was too notch decoration and read the cake 4 times to insist that it was legible. Go to the Clinton store. It might be better than this train wreck!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

I've been to this location a couple of times, customer service always seems to be lacking, portions are huge so best to share

I ordered a signature "ours". The worker filled it about halfway, realized he didn't have enough and filled the rest with plain chocolate ice cream because he didn't want to have to mix more? To make it worse he didn't fill it up all the way so I was short about 1/4th of the container! I will not be returning to this location. read more

Cold Stone Creamery - a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

I've gone to other cold stones and this one is by far the worst! I waited in line for minutes then as soon as I was ready to order they told me what I wanted they didn't make any more (the no fair funnel cake) she also informed me that they do not serve the churro caramel crave. So being optimistic I ordered the "hot for cookie" , mind you I didn't intend on ordering this. Then when I received the cookie ice cream creation it was very small with one small scoop of vanilla ice cream. I will never be going here again! I would advise any one who thinks of here for any thing other then a cone or cake, caramel apple. To go to waffle love they make a far superior churro waffle and they don't cut any corners! I should have just walked down the street and gotten that. Oh, well now I know better. read more

Cold Stone Creamery - This is disappointing. If you want a great cookie ice cream creation I'd go to the pie - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

I would give it more stars but they are so slow. The employees don't seem to focus and take care of the customers. At one point they all disappeared into the back at the same time, everyone was looking around wondering where they went. The ice cream is good but the wait needs to be improved. Be prepared to wait read more

Cold Stone Creamery - SLOW!!!!!! Be prepared to wait - Ice Cream & Frozen Yogurt Near Me - Ogden, Utah

The ice cream is always great, regardless of location. I've been meaning to write this review for awhile, but the staff was extremely rude to my wife and my mom who was in town visiting. Sarcastic and short. The ice cream was mislabeled or had no label and when you'd ask what a flavor was, the girl would act like you're an idiot because you can't tell the difference between chocolate, light chocolate, dark chocolate, Nutella, etc... read more

First of all I love dessert. But I don't know how anyone can finish a whole cup of the like it. The ice cream is suuuuper thick, you almost have to chew it. Besides that though it was very delicious. I got the lemon pie ice cream and it was some of the best flavored ice cream I've had in a long time. read more

Chocolate is hard as rocks, ice cream is okay. Service is extremely slow. Extremely loud in there, echoes quite a bit. Prices are outrageous. The smoothy tasted horrible. My daughter liked her caramel apple though. read more

I'M SO HAPPY YOUR HERE!!!!!!!!!! So cold stone is pretty much my favorite ice cream ever! I love the sweet cream with snickers! I've been driving all the way to layton for the last 2 years to get my fix and I'm so happy we now have one in Ogden. The service was awesome. They are always friendly and I love the location. The store itself is really big (biggest cold stone I've ever seen) My husband and I went for date night and then walked around the cute downtown street. So glad your finally here! read more

Very disappointed.I love Carmel apples and really enjoy Rocky Mountain Chocolate Factory 's apples. At this location the choice was limitwd, only a couple of choices. The carmel was off, just not the same. Won't return. Save the trip and go to Layton or be evern better go to SLC. read more

Talk about personable service. I'm visiting the area from Tennessee, by way of Florida, on our way to start a 200 mile run relay when we needed some breakfast. We came upon this 'Main Street' to eat, but when I saw "Chocolate", I knew I had to stop by after breakfast, and I'm glad I did. I was greeted by a very genuine staff and was sold a most amazing Reeces Pieces Chocolate Bucket! Ya, HUGE! I enjoyed in throughly yesterday after I finished my last run and my only regret was not buying another to eat while sipping my coffee this morning. Thanks gang and hope to be able to visit again next year! read more

I absolutely love this ice cream shop. I have yet to be disappointed. Some times there is a wait due to the high demand but it is worth it. They have all of your chocolate dreams! Yummy ice cream with mix ins, shakes, chocolates, caramel apples, ice cream cakes, etc. It reminds me of the Frosted Rock that used to be on Harrison. THAT was my favorite. I was so sad when they closed but I have found a new fave at Cold Stone. read more

I've always liked Coldstone, but this is the best one I have ever been to. They did a really good job with the inside decorating, and it is always really clean. I love that they sell chocolates too; the peanut butter cups are my favorite! I've probably been here a dozen times in the last six months. I love it. read more

I love Cold Stone & figured since this one is very close to me it'd be perfect! It would be perfect except, the customer service is terrible. Rarely get greeted, you stand in line for almost 10 mins & not one employee will acknowledge you. I'd rather just drive a little further & go to the Layton location. read more

Had a great experience! I will always consider Coldstone one of my favorites! Anything with Cake Batter Icecream makes me happy! Yummmm!

We love ice cream, so this was the perfect place on a hot day. Clean fast friendly service and yummy treats. Perfect summer hang out

Cold stone makes the best ice cream. They also have Rocky Mountain chocolates. Be sure to get a Carmel apple--definitely worth it!

The "grand opening" was supposed to take place yesterday and today starting at 10AM. I showed up this morning around 10:30AM and the doors were locked and there were customers waiting out front. I went around the side of the building and found some employees and asked if they were opening. This woman, who I'm assuming was a manager, yelled in my face, "My employees were here until 4AM this morning and we aren't opening until 11!" and then someone had to chirp in, "actually it was 4:30..." Wow! How unprofessional. This establishment is off to a great start for their "grand opening." The employees clearly do not know what customer service is. They didn't even have the decency to post a sign on the door stating that they'd be opening later than expected (at their GRAND opening) and then yelled at me when I inquired about it. I'll never go back. read more

My husband and I recently went to Cold Stone on a warm summer evening. The ice cream was delicious, the service was great and we enjoyed sitting at the outdoor tables! I highly recommend going there. read more

Very friendly staff and great service! They offered suggestions and allowed us to take our time while ordering. We'll be back!

What a fun environment! The crew were very friendly this weekend as they were having their "Grand Opening". The line was out the door and yet it seemed that everyone got great service, plus they were singing when people placed tips in the jar, and the ice cream was amazing! Well done and best of luck in this fun new location. read more