I went there with my daughter yesterday around 12:30 pm. I ordered my item and she told me what she wanted which I repeated. Drove up payed and tipped then got our custards. She told me it didn't look correct( she ordered a tizzati). I turned to the guy and told him it was wrong and if we could get what we ordered. He said he didn't hear me say that. I offered to give it back and he said he couldn't take it back. We just kinda stared at each other awkwardly for second until I asked if we could get the tizzati. He said of course and apologized for mishearing me. Then he charged me for a third drink. I was kind of in shock that I was being charged again for his mistake so I paid it.
I work in customer service and we never make a customer pay for our mistakes, I've also never been to an establishment that makes me pay for being given a wrong order. For example Starbucks or Dutch bros. They mess up the order they nicely let you keep the mess up and offer the correct item that you ordered free of charge. Never coming here again. read more