Coldstone has some delicious ice cream for sure! Yet this location is lacking the vibes. The store is dark, dingy and has a bad smell. It's a hit or miss with the employees- some are more than happy to serve and others look like they're ready to go home. There's plenty of seating outside the store. With a movie theater and other dining options right in the area. Renovations, brighter lights and disposition- this store would get higher reviews! read more

The entire place had a horrible smell so my wife and I ended up turning around immediately once we walked in. The place looked disgusting and like it hadn't been cleaned in a long, long time. We ended up going across the street to Fugu instead where it smelled much better. read more

Terrible location. Ordered a cake for a birthday, the cake was poorly decorated and lacked the features shown upon ordering. Very disappointing, never got a response back addressing disappointment. Overall, avoid this location and ordering cakes from cold stone in general. read more

Cold Stone Creamery - Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

if it wasn't for Ariana the kind worker that helped me out this place would get a one star, just the establishment itself is not well taken care of and it's really hot inside, the only thing that made it better was the workers, they had a great attitude and greeted me as I walked in and were very nice and helpful upon my requests. I have no complaints about the ice cream itself it was very good, overall the environment is not good but the workers make up for it. read more

Service is trash and incompetent, i expressed clear needs for ice to transport the ice cream & they had no idea what to do and each gave me deer in head light expressions when i asked for ice in a bag. For 4 ice creams I purchased, I was given a small cup of ice and then a bag when i further expressed disappointment. Followed with a sorry we just don't have that ability... I've been a consumer of cold stones for well over 15 years. The staff all acted like they had no idea what they were doing and did not want to help. $35 later and we have melted ice cream and shit service. Save yourself disappointment and go to a different location! read more

My girlfriend and I got out of the movie theater next door and went for some ice cream to end a nice evening out. As soon as I walked in I heard "WE'RE CLOSED!" I looked around and others were eating ice cream, but the worker again announced "WE JUST CLOSED!" I looked at my watch. "It's only 9:30!" I said. The same worker said, "It's 9:32. We close at 9:30!" Well, don't you suck! That's WAY too early to close ESPECIALLY when movies next door get out much later than 9:30! I was really trying to give you my money but if you don't want it I'll never bring it back. We ended up going to Handel's one block north. I was able to give them my money because they stay open until 11:00 every night. Goodbye forever, Cold Stone! read more

Showed up 03/11/23 at 9:56. 4 minutes before closing. There was another couple inside ordering ice cream and 2 young men and an older woman with glasses working. As my girlfriend and I enter the woman says "we are closing sorry." I said what time do you close? Online says 10pm and she repeats "we are closing the couple in front of you is the last customer". Pretty disappointing they decided to close before their online stated hours and even be serving guests who were inside. Wrote this review out front in the few minutes I had to order and start enjoying my ice cream before they did officially close. Unfortunate service. read more

Just leaving cold stone! I won't be back! They are very unprofessional and decided to close at 9:45 PM when it clearly states on their website and on Google that they close at 10 PM... Nonetheless, 9:45 PM as a random time to close. See attached photos! Make sure you call before you head over... If you even want to head over because I see they have an average rating under two stars lol I know why... Save your money, your time and your calories go somewhere else! UPDATE: Went to Handels Ice Cream.... short drive down the road, they stay open and really friendly staff! Yayyyyy read more

Cold Stone Creamery - Closed early. So annoying! - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

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Tried to go to this location, they had a sign that said be back soon and we waited way over an hour and decided just to leave.

Love their ice cream variety! Great staff it is a bit of a hit or miss, they definitely take their time to ensure your ice cream is well mixed and delicious! But can very much use an upgrade to get more customers. read more

Dear Customers and Cold Stone Creamery Owners. This location has a ceiling that is LEAKING over the Ice Cream freezer, Right Sliding Door. There is a Towel over the sliding door that is collecting whatever in the world is dripping out of the ceiling. This alone is disturbing but the most Disturbing thing is that the employees are still opening this door and serving ice cream out of this door! I have notified the appropriate San Diego County Health Regulators. This is absolutely Disgusting. If Management is aware of this, I hope you are slapped with a fine. read more

Service threw me off, 1st time visiting cold stone, as a first timer I clearly don't know what flavors they carry. I wanted to see for a minute... not even 1 minute passed since I got asked again if I was ready to order. BOTH (blonde and blue headed) employees made me and my friends feel rushed we decided to walk out and walk across the street to Handles Ice cream shop instead. Won't be coming back to cold stone. DATE Visited || 01-25-24 TIME || around 8:45 PM. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

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Came In last night, nobody was in line except me. The guy who was there didn't even greet me or say anything to me. 2 minutes later 2 other customers walk in and the guy goes "what can I get for you?" Excuse me???? What about me? I was waiting, didn't get greeted and got straight up skipped. When the two in front of me got their ice cream and left, I asked him "how come I wasn't greeted" and he said "what would you like" I just ordered and paid and left. Absolutely ridiculous customer service. read more

Could the people who work here care any less? I'm not sure if I've ever seen such a lackadaisical attitude. Not much emotion or help. Not very fast. Just going through the motions. Even the manager on shift who came out didn't seem to have much desire to help or move things along quicker. The manager (a younger lady) had her ear buds in both ears and was talking with customers instead of taking the ear buds out to talk. Basic decency (be polite) so it looks like you care and are listening (even if you were listening, which in her defense it seemed like she was). It's just simple manners/optics that elevate an experience. Save yourself and go down the street to Dairy Queen or Handles for cheaper ice cream and a better experience. read more

Dark and dirty. If I'm paying $18 for a few ice creams, I'd expect slightly better conditions. The inside of the glass of the ice cream case looks like it hasn't been cleaned in months and the hanging lights (all off) above the counter have a thick layer of dust on them. If they can't take care of the easy stuff, how are they doing with the stuff we can't see? Add to that like half the ceiling lights seem to be out, and this was easily the most depressing Cold Stone read more

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The poor girl, with blue hair in a beanie on was serving 20 customers while the girl with black hair was sitting in the back doing absolutely Jackshi- A boy came in and brought the black hair girl a drink and for the 30 minutes we were in there she didn't comeback. It was hot humid dusty and stanky. Give that girl with blue hair a raise for doing it all on her own. Over all feel bad for that girl. Also when we got out ice cream it was melted read more

Workers are god awful, they ruined my friends and I's experience. They had attitudes, barely acknowledged us. Don't go there unless you want your day ruined. Ice cream was good though. The vibe inside is like a morgue so pick your poison. read more

1. They close at 10 and the young man working told me they won't make me a shake because they are out of lids? Are you joking? Sweetheart I don't need a lid to drink a shake. Your employees are losing you money. 2. They didn't put toppings in 2 of our orders. 3. They tried charging us extra for someone else's order. Go to any other location but this one read more

Going to stone cold was great. The owner let us photographers explore the stone explain how they make the ice cream and clean their station to serve the customer. Lastly, give us a cone and the best ice cream I ever had in Oceanside. read more

Cold Stone Creamery - first bottom floor - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

service was great but the prices are awful.. i paid 14 including tip for one ice cream read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

Here's your next order: half mint and half coffee ice cream. Fudge, Oreos, almonds, and whipped cream. You will thank me afterward.

Ice cream is great however most of the time there's only 1 employee out there. This is downtown Oceanside right smack in the center where the movie theater is so prepare to wait 20 minutes for your 1 cup of ice cream. Cherry on top was the fact that I had a BOGO coupon (literally the reason why I went this day) and they said "sorry our system doesn't take the coupon) my coupon expired 12/31/21 so how does it just not take it??? SMH! And then she said she had already mentioned this to her manager and her manager said she didn't know why it won't take it. Like ???? SMH, going to be trying a different one from now on.. read more

I entered at 9:28 and closing time was 9:30. I understand it was close to closing but a rude young lady let me know that they were closed and would not serve us. If she was nice about, I would have understood. Not going back. read more

I have to give them a 3 stars just based on their customer service. The last time I went there the girl was very helpful at all. She didn't recommend anything after she saw I was having a hard time making up my mind. The ice cream is good and they have a lot to choose from. read more

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Very small awkward location. The young ladies working on the Sunday afternoon of our visit were not friendly at all. They greeted no guests upon entering and thanked none as they left. It was very obvious they did not enjoy their jobs or they were both having a very bad day. When they were asked for a waffle cone, the customer was told we don't have waffle cones here. You could very clearly see all waffle cone supplies along with pictures and pricing for the cones. Apparently they were not feeling like making cones that afternoon even though they would be open for several more hours. Even though it may be a trek, I highly suggest going to the Vista location. read more

This shop opens at 11 am, when we get here at exactly 11, she haven't prepared anything yet. She took 10 mins to prepare everything and almost 10 mins to give our order. I ordered Coffee Frappe but it doesn't taste coffee at all, she put more milk than ice cream. I understand it sucks to work during week end, but at least pretend that she likes working here. I just wasted my money in this store. read more

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Young kids want a paycheck but don't want to work for it. I walked in and asked for a certain mix in from a few months ago. The young guy replied, "What about it?" When I asked do you have it, he replied no. His young co worker (female) thought it was funny. I walked out knowing Cold Stone can combine any past or present mix ins, since I've gone for years. I decided to not contribute to lazy workers paychecks. read more

Just paid $15 for two ice creams that were both halfway empty. She gave us no napkins and wore no gloves. What a rip off. read more

Cold Stone Creamery - Absolutely unbelievable - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

Not a fan of chains, there are not really any other options in the area so I took my son here. He went with a peanut butter milkshake while enjoyed it but I felt it was pricey for the quality and portion size that you get. I had a few samples and nothing was worth it to me. We have been in the past and gotten him a scoop of strawberry cheesecake, also not much better. The quality is just not there and they are charging gourmet prices. Glad my son was happy, but I would not bother to come back again. read more

They were closing in 10 minutes with a store full of people and they locked us out, refusing to serve us. So they were actually closing at 9:20 not 9:30. Lock your door! When you're open until a certain time, you take customers up until that time. Customer service sucks with millennials! The laziness is a sneak peak into a dying economy! read more

It's located right outside the movie theater. It was drizzling outside, but it was very hot inside. Looks like they don't turn on their a/c to compensate for their hot machinery inside. It was probably 55 outside, and 80 inside. The two people that took our orders were very nice and helpful. The ice cream was very good too! You can add different toppings, or go with their pre-made selections. Very good overall. read more

Okay, so you know how if you've been to one in a chain, you can pretty much expect the same from them all? Really no different here, when you're talking about the menu or options available to you. Stone Cold Creamery, to me, is overly priced for the product, but you can customize and get what you want, so it's a trade off for some "upscale" ice cream. This review, however, is specific to this location. First of all, it's right by the theater in downtown Oceanside, and there's outdoor seating for all of those restaurants there, so you have enough outdoor space to spread out, crowd watch, and enjoy your ice cream. Inside, however, is a completely different story. First of all, this location always just seems a bit dingy to me. It's never really seems truly clean. The staff is predictable, young kids who are just trying to collect a paycheck. Not terribly friendly, nor helpful, but they'll give you what you ask for. The place is small, and the line is always long, and the layout is awkward so the line is too. They usually seem understaffed, or else the staff is in hiding somewhere. Who knows? When you're already there, it's not a bad option, just know you'll probably have to wait longer than you should, and it's just not the best location in the area (but it's the only one close, so you learn to deal). read more

I have never been this disappointed at a Cold Stone Creamery as I have been this weekend. The minute I walk in, the Hispanic girl who was working that night, turned around and asked if I was ready to order. I politely told her that I was not ready. Then, afterwards, she asked me a couple times, as if she was asking me to hurry up and make my decision. I wasn't holding up the line or anything. I asked for the medium size of the Coffee Lovers Only signature creation. I asked it for no nuts but substitute it for white chocolate chip instead. She made my ice cream, in a matter of seconds, which in some cases would be good, but in this case, it was more like, I'm just doing this to get it over with kind of attitude. She was so fast that my order was completed before the people ahead of me, to the point, another employee commented on how fast she makes the ice cream. Topping wise, I feel that she skimped on the topping. I would have imagined more than one piece of heath bar goes into the medium size and I would have liked to see more caramel. What I was most pissed about is that the Mira Mesa location does NOT charge extra for substitution. However, the lady charged the substitution as an extra topping. They need to let go of this employee. She was inconsiderate and looked like she wasn't happy working there. read more

Such a great place to get any type of ice cream you want. So creamy and so good! They have so many different options, and have never ran out of any specific flavor. I've never seen more than one worker there, so they get pretty backed up and slow. Still worth the wait! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

Love this ice cream!!! Tasty!! Been eating their ice cream since they had a shop in Clairemont. You can't go wrong! Creamy, yummy, goodness! read more

THEY CLOSE AT 10 PM - NOT 11 PM. Don't get your hopes up for getting ice cream here after 10 pm. SO annoyed that we walked all the way from our hotel to find out they were closed. They should probably change their hours on YELP! read more

2 lady's that work nights know what their doing and recommend amazing ice cream. Always polite and quick.

Either Cold Stone changed their sizes and raised the prices, or I received the wrong size. This is the "Like It" size of a signature creation. I am very disappointed that I paid over $6 for this. As for this location in particular, I did enjoy their service. read more

Cold Stone Creamery - "Like it" size for a signature creation worth $6.... - Ice Cream & Frozen Yogurt Near Me - Oceanside, California

There's something not right with Cold Stone. Doesn't taste like ice cream and no where does it have the word Ice Cream. We think it's just fluffy frosting. And the prices are outrageous! read more

Refused us service last night on Valentine's Day for not having a mask but did not have any to offer us. Pretty much were jerks about it. We'll never be back. read more