This place used to be good . But recently the quality as well as the quantity both have gone down. They are taking same price for an ice cream but the quantity of the ice cream as well as the ingredients is too less. read more

I wasn't going to leave a review but after reading the reviews I decided to. The service is slow very slow. I have been here a few times and each time I was disappointed. Customer service is minimal. I'm good. read more

I came on Black Friday after shopping at 7:30pm There was 2 people working and one customer in the store when we arrived. The guy was sweeping and the girl was helping the customer in front of us. We waited and waited, the guy never stopped sweeping to offer to help us. The line became longer about 8-10 customers behind us and the girl was the only one making ice cream. We actually had to ask if we could be served and the guy had the worse attitude about having to do his job that he is being paid to do! The guy was constantly mumbling to the girl, who eats ice cream when it's this cold out. We ordered ice cream and a smoothie, and the smoothie was disgusting. It tasted like a barely fruity protein shake. We told the girl we didn't want it. I don't think she liked that too much, with the face she made to the guy. After paying, I said thank you, and did not receive a response to that. I use to love this location but the service went way down hill! It's a real shame! Employees can make or break a company! After quickly helping the customers behind us on line, both the guy and girl disappeared into the back, for at least 10 minutes, only reappearing when other customers came into the store. So disappointing! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

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Customer service is awful. I stood in line to get ice cream while the had 3 employees who looked at us in line (there were 2 others in front of me) and did not service us. I had to say something, the lady looked up and ignored me. She finally came with an attitude, I walked out. Customer service is a dying art, in this economy they will not survive. read more

Great place to grab ice cream. Very clean. Very tasty. The staff is friendly and happy to help. Very fast service and they always offer you samples for free if you're unsure about the flavors. read more

Cold Stone Creamery - Cookie Dough-nt you want some - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

The service was AWFUL. The worst.... We ordered ahead of time and it wasn't ready at the time we chose. We showed the lady we ordered 3 waffle bowls and she only gave us 2. She kept questioning us as we proceeded to show her our order but she kept arguing. We just took our ice cream and left because we were so frustrated. I only add an extra star because the ice cream was good. read more

This business takes orders and does not fulfill them as promised. My wife's birthday cake was ordered 6 days in advanced but was not built due to human error according to the owner. No resolution was offered other than a refund which still leaves us without a cake for her birthday party later this evening. Do not trust this merchant! read more

.Yeah, there may be equal but I've never had better than cold stone. I normally prefer their sweet cream ice cream with a raspberry mix in, but occasionally can be tempted by a unique flavor (such as pumpkin pie with a graham cracker pie crust mix in.) Yum! My son's a peanut butter freak, so it's peanut butter ice cream with peanut butter and crumbled peanut butter cup mix ins. His birthday cake last year was from here and was a chocolate cake with peanut butter ice cream with reeses cup mix in's on top. Now, these evil people have created ice cream cupcakes. Seriously, check the website. Smallish cake/ice cream/icing confections that have me this close to driving there RIGHT NOW to eat one. Of course with that much sugar I'd need to run all the way back home, but it may be worth it. Hmm, raining. I'll pass for now. Don't forget the milkshakes though, a lot of folks don't know they make them and it's a great way to get your cold stone fix without worrying about melting issues. I prefer these if we're road tripping. Oh, and it doesn't matter what flavor, they're all good! read more

Good ice cream but extremely slow service. Had to wait 45 minutes when there were only 5 people in line in front of me. It was the slowest I have ever seen a cold stone. Then I get to the front of the line and they were out of flavor I wanted. Very disapointing. $10 for two little ice creams. You are better off getting homemade ice cream somewhere else. read more

Cold Stone has always been one of my favorite places to go for ice cream. However, over the years with yogurt shops becoming more popular, I've seen more Cold Stone's around me closing than I have opening. This location is one of the last few around me- and I don't forsee it closing anytime because it is always crowded when I go. Just like most ice cream places they will let you try different flavors before buying- but I always have to stick with my favorite flavor: cake batter. It can be a little pricey- but you always get a good amount of ice cream. Be sure to look out for coupons or sign up for their e-mails to get a better deal. read more

Wow. This place is really dirty. Went down hill recently. Ice cream is decent but this place is filthy.

The staff were friendly as they greeted us as we entered and left and helping us right away. They were not overly enthusiastic but I don't need that. I purchased a like it strawberry banana rendezvous. Wow nothing like it! read more

I always get some sort of signature creation. I've had the ice cream cupcakes before and I was a little disappointed, the cake part was consistently dry. Shakes are good, but I'm just a fan of the ice cream with lots of delicious toppings mixed in. Yum. read more

Cold Stone Creamery - Mud pie mojo - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

I always order either the Oreo cookie milk shake or the strawberry dream specialty they make. Never a disappointment. The service here was on point! Very genuine, professional, sincere, and expedient was the lady who served me. Definitely tipped her handsomely as the customer service she displayed deserved it. I will definitely return should I crave cold stone ice cream in the future. read more

Cold Stone Creamery - Specialty menu - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

Service is horrible, I went in about 2pm this afternoon and I was literally ignored for about ten minutes straight. Two Girls were helping ONE customer In front of me and didn't even look my way or greet me or anything until I literally spoke up and asked for someone to acknowledge me. I was so close to walking out , just horrible slow service. I work in the restaurant industry to and I would never just keep blatantly ignore a customer like that! Disappointed read more

Disappointed with our visit tonight. Went in around 8:30pm to find only 3 flavors available. Yes, they close at 9pm. I have friends that work at different cold stone locations who agreed that although they were closing soon, it's poor customer service to let flavors "run out". Will not be back, nor will my friends or family. read more

My experience at this Cold Stone was one that was definitely NOT good. The employees were rude and did not engage with their customers. I got the hot for cookie which was microwaved way to long as I got through eating the ice cream I was left with a hard cookie center. There was like a 1/2 scoop of ice cream that the employee put in the cup. You go to cold stone to have not only ice cream but an experience while purchasing the ice cream.The line was long and the employees were not happy about it. I spent 12 bucks and wish I would have gone to the newer yogurt places in the area instead. I won't be going back. read more

I arrived at this location at 7:45 when they were supposed to close at 8:00. When I got there, there was an employee inside who seemed to be wiping down who rudely mouthed to me "we're closed" and the door was locked.I had just been here a few nights prior at the same time where a different employee was happy to serve me at this time. I had driven 20 minutes to this location only to be disappointed. It is unacceptable to claim to close at 8:00 and then shut down early. Very disappointed with my experience. read more

I ordered the fudge truffle and it tasted nothing like chocolate I threw it out after a few bites. I wonder what are the ingredients used to make this..... read more

This is probably one of the worst places to ever eat. You're better off eating store bought ice cream. The mix-ins are stale and old also if you ever order a cake it's a safe bet that it will either not be made at all, made entirely wrong or given to another customer. If you must eat here then ask to check the expiration dates of the ingredients also would recommend eating here if you don't mind the unsanitary conditions in the store. read more

This place is great, when they first came to the area, everyone was flocking there. I first heard of them least 3-4 yrs ago, up by my brother, in White Plains , NY. There would be lines, astronomical -sure worth it. So glad its fizzled out, plus can't be eating high fat and tons toppings..all the time. Their gimmick great, make it right in front of you, based on their diff. flavors, love it. Usually get child-size, think its been years since I've went. But all in all..great ice cream. Just can't eat it but once a season~summer. read more

It was a Sunday afternoon and the line was pretty long, but the two ladies on duty worked as quickly as they could. I only came in to get a cake but I wish they could have wrote something on it for me, but they were very friendly just need a little more staff on duty. read more

Each time I've gone here it's been a disappointing experience. Ever since the Marlton and Haddonfield location closed, we rarely go here anymore , and when we do we order one of the larger to-go sizes. The employees here ALWAYS look annoyed and confused when we order that size like they've never done it before. It's a bunch of miserable teenagers that never care to remember the order you just told them. Tonight we were told they didn't have any chocolate ice cream. How are you out of chocolate?? Plus it's incredibly filthy. The tables, counters, and glass look like they're never cleaned anymore. It's such a shame to see a place that used to be so clean and have friendly employees go down hill. Used to be one of my favorites. read more

Delicious ice cream, great flavor combinations, friendly staff and neat watching your ice cream being mixed into your choice of concoctions

The slowest service I've every had. Plus the store closes at 9pm and the 2 workers were turning away the few people who came in starting at 830. Don't apologize that "The store is having problems" just do your job. The only problem was slow and unorganized employees. The counter was a disgrace and filthy. read more

Cold Stone has the creamiest ice cream and the best toppings. This location is nice and they also have great customer service. They have military discounts and they have Birthday cakes pre made ready to go. I recommend this location and this ice cream highly. If you never tried it .. try it i promise you love it... read more

I love Coldstone Creamery but I just stopped at this location for the first time to be served by the most miserable group of people. I couldn't believe it because the employees are usually very friendly but not here. I also was given barely any ice cream in my cup. It was not even filled to the top and the prices were higher then other Coldstones in the south jersey area. read more

It's ice cream. It's pleasant ice cream. It's premium ice cream. Need I say more??? The establishment is small but clean. The service is great. read more

My family and I visited this store recently and were extremely disgusted with the service that was provided to us. It was our first time at the store, my daughter was reviewing what she wanted to order off the menu and told the very sweet young girl behind the counter what she wanted. She began making the order, when a man came into the store from outside and walked into the door and behind the counter, started berating the girl telling her she was making the wrong size ice cream and that is not how you do it, and told her that he would show her how and that its okay he will charge us for the size we ordered. Clearly the girl was new and she was trying her best to make the ice cream right. He then had her take over a different customer in line while he finished our order. That's when we realized that this man was a man we saw eating his dinner at a near by establishment where we were eating dinner. He began making our order meanwhile, still berating the other girl. I noticed that he was making our Ice Cream not wearing gloves. We asked him why he didn't have to wear gloves because the girl had them on. He stated "The gloves are optional" and we then stated we noticed how he did not wash his hands before he began preparing our food. He stated "I washed my hands before I came in" and we told him that we saw him at dinner he was sitting at the table next to us. Meaning if he did wash his hands after eating dinner, he would have touched many doors before he was behind the counter in the store. He presented himself has the manager and gave us this story about as long as their hands did not touch the food that everything was okay. I feel this is the most unsanitary thing I have ever witnessed in a food establishment. to tell someone that wearing gloves is optional is very unprofessional as well as berating employees in the open with customers present. I will never again visit this store. And truly believe that this manager needs to have some training. read more

Great staff, fast service and delicious ice cream! :) will definitely be back, this is one of my favorite locations.

I ran in to pick up a cake I pre ordered. Two people were working behind the counter, instead of helping me when the one girl finished with her customer she walked in the back. This caused me to have to wait because of the large family in front of me which was annoying. The real reason for the review is the place is really dirty. I've been here before and don't ever recall seeing it is such disrepair. Food was all over the back counter with a sheet cake open and exposed. Makes me nervous to eat the cake considering if they allow the front of the establishment to look that way what does the back look like. read more

Two very pleasant young ladies make this an inviting experience. The ice cream is quite cold and quite good. A tad pricey but tasty.

I love this place.. Last time I went the very nice lady scooped too much ice cream so she gave me the large size for free. The staff is always smiling and polite as well. read more

I had a horrible experience here. My husband and I went out of our way to get ice cream here and were extremely disappointed. First, they were out of two of the most popular flavors; cake batter and vanilla. Then, the servers were disheveled and gross- from their wardrobe (old scummy t-shirts) to their food handling. My server wiped her hands on her jeans! As someone who has preciously worked in food service I was disgusted. Finally; when we got the ice cream, it was not cold enough. It immediately started melting all over the cups and our hands. I then went I to the bathroom to wash my hands and the soap dispenser was broken. The drain in the sink was not drinin v the water. No wonder they are closing many of their locations around the area. I will never go back again! read more

The ice cream is always good but the store itself was pretty dirty. My mom refused to use the restroom because she said it was just that bad. Plus when we asked for water it was warm. read more

I'm not one to typically complain but the experience I just had was horrible. I preordered a cake for a party tonight. When I showed up the employee said my cake looked horrible so they would get another one. They proceed to put just the name on it with no happy birthday or anything. If we didn't prepay I would've given the cake back it's so small. When I complained I was told not much they can do and there is no refunds. I'll never go back to this cold stone again! read more

Great ice cream and service! Chris was very nice, knowledgeable and helped me make a great choices with so many to choose from!

This was my first time visiting since October 2019 after finding a long hair in the Black Cake Batter ice cream I ordered. I purchased the founders favorite, replacing the sweet cream with Cake Batter ice cream (again) and when I arrived home (after my 25 minute commute), I found a long brown hair after my second bite. I immediately called the store (09993) and explained what had happened and that this is disturbingly not the first time... Colleen was probably the least professional member I could've spoken to in this situation. I was advised by her that she would call her boss "Liz" right away to "see what she should do" and then give me a call back. I allowed 30 minutes to go by before calling the store again. Colleen answered the phone, and said "sorry I forgot to call you". I was aggravated with Colleen, who then told me her boss would give me a call since she is now, and always busy. I asked Colleen when exactly will that be and she replied, "could be today could be tomorrow" but I should hear from Liz eventually. Worst place ever! Keep the change. If Liz doesn't train her employees to be at the very least attentive with customer complaints and issues regarding THEIR sanitizing methods, why bother. read more

I love coming here. Ice cream is always good. My favorite time to come is when Alexis is working, she's very friendly and always ask how's your day going. Also, she makes the best ice cream! read more

My girlfriend and I decided we wanted Cold Stone for dessert, and that was our biggest mistake. There was a long wait due to unorganized workers. When finally served our ice cream , the add-ons were stale which ruined the ice cream as a whole. You won't catch me coming back to this cold stone again . This isn't the first time this happened. read more