I decided to try we're going to try APPLE PIE A LA COLD STONE® and it was good I enjoyed it

Yep. This chain is still surviving. I remember when this was all the rage and there were a few copycats as well. Anyway. Although the place looks tired, the ice cream is still very good and a nice stop for some 90s nostalgia. read more

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The service has been sadly slow with six people working behind the counter but only one person taking orders. Once our order was taken it was delicious! They did a wonder job adding all the ingredients and making it LOADED! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

The ice cream is good as always. The service at this location is awful. Truly terrible. I've come maybe 10 times and every time there's a line, only 1 employee, and no matter who that employee is(always changing) they don't ask you anything and act like they don't want to be there. Clearly they have terrible management. They also didn't have my custom ordered cake ready on time. It was 2 hours late from the pick up time they promised and they could not have cared less. read more

The Ambient is very warm and friendly. Great food options and Great customer service.

It's a chain ... ice cream is good and expensive when you start adding multiple toppings - been there multiple times would go again if in the area read more

Clean with friendly service. I would definitely come back when craving an ice cream treat. read more

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Not sure why such low reviews. I feel like maybe the reviews were from rich snobby customers lol. We were greeted and waited on almost immediately. The woman helping us was nice and even thanked us for stopping in. Customer service gets an A+ Our tasty cold treats were very good. Tasted fresh and creamy. No complaints here. Food gets an A+. I guess the ambiance isn't great only because the sign outside has some letters not lit up if I wanted to be very picky? Ambience gets a nit picky B...+? I don't know. Over all grade is an A. Very happy and satisfied customers. read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

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I rarely leave reviews but was so turned off and disgusted by the experience I had tonight I literally downloaded the Yelp ad to leave this. I remember when this store opened and was so excited to take my cousins who are visiting from out of country here. The store closes at 9:30. We arrived shortly before 9. The skinny girl working could not hide her frustration or rudeness. Honestly, it felt like borderline racism. She made comments under her breath - "Why would you come in at 9 when you know we close at 9:30?". She proceeded to serve us without any warmth, kindness but plenty of sly looks, under the breath comments and eye-rolls to her coworkers. We sat to enjoy briefly as my cousin is newly post-partum and this was her first trip outside since giving birth. Again, skinny girl let it be very clear she was pissed. I kindly let her know we could move if she wanted to begin clearing the tables early. We were done and out by 9:15. I understand folks are working hard and she may have had a long day. But that does not excuse unwarranted rudeness or straight up bitchiness for simply being asked to do your job. I will not be coming back here ever. I hope managerial deals with this cold sore of an attitude. You never know who walks through the doors or what they are going through. If you are working in hospitality, you must know how to manage your mood - or get a job where you don't need to talk to people. read more

I am relatively new to Cold Stone. My son and I stopped in on Sunday evening, August 31, to grab some ice cream on our way home for the evening. Got home settled in, curled up on the couch ready to watch a movie eating my ice cream. When all of a sudden a 6 inch long strand of hair was partially in my mouth and imbedded in the ice cream cup! talk about being grossed out!!! I immediately called the store and as busy as I know they are the manager never took the time to even take my call. She instructed her employee to tell me just come back in and they'll make me another ice cream cup. That didn't set well with me at all and I told the person on the as much too. I told her to let her manager know that I will be back in the store tomorrow for a full refund and I will not be returning to the store again to patronize them. Here's why, not only because of the hair found in my food (just imagine the person could have lice. Gross I know, but possible), but because of the poor customer service of the manager who wouldn't take the time even to talk with me! The young lady who I did speak to during the call was very helpful and sweet. A lesson in customer service that the manager should definitely learn from her employe's actions! From a former customer of Cold Stone, T.Green read more

Stopped in with 4 of my girls on a Friday shortly after opening. The place is dank, dreary and unclean. There was an empty dirty freezer/case that looked like it likely remained empty (why not just get rid of it?) and another sparsely stocked freezer (I imagine they are likely required to have at least a few to-go items). The 2 older ladies that were working there were in plain clothes (no CS aprons/identification) and while kind, were not overly-friendly and didn't offer samples when we commented on sampling new specialty flavors. I ordered my usual (from other CSCs) - sweet cream with fresh strawberries and white chocolate chip mix-ins, in a waffle cone. 9 bones for a small amount of ice cream with maybe 2 bites of strawberries, but a decent amount of white chips in a very thin waffle cone (so thin that it leaked) placed in a snow-cone paper/wrapper. Again, we arrived maybe 30 mins after opening, but the chairs were still propped up on the tables from the prior closing, so I had to unstack chairs while balancing my spendy cone. Ice cream time should be a happy time - unfortunately, I didn't feel that vibe here -- I won't be back. read more

Doordashed from Cold Stone to my hotel and it was the best decision ever! It was SO yummy and so well made. Definitelt will be a repeat customer! read more

Cold stone has always been a staple for me as a child and I'm glad it's still around! Went with my boyfriend a bit ago and it was great. I got cotton candy (always a classic for me). I think I got the smallest size? and couldn't finish it!! Love this place and their flavors! read more

Cold Stone Creamery - Cotton Candy ice cream - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

oh my god.... SLOWEST SERVICE EVER. do yall have anywhere to be or do u wanna make ice cream until the sun comes up

Taste good and decent costumer service just on the runny side with a little splash of whipped cream read more

Cold Stone Creamery - Coffee with oreo cream Create Your Own Shake - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

Placed a large order near closing and the staff didn't seem at all frustrated with me, which I really appreciate. Some of my favorite ice cream. They've always been friendly with my kids too. read more

Service was horrible. Very ignorant to me with my daughter standing right there.. There was one person in front of us, taste testing every single flavor. The person behind the counter assumed I was a "worker" picking up an order for another customer because I am Latino. I was with my daughter and not in a "pick up line" for grubhub! The ice cream was empty in majority of the containers. Poor manners and unhappy faces on 3 employees. Should not be in a customer service job. After 10 minutes we left with out ice cream. I don't understand having 3 workers and not waiting on but one person at a time. Well worth the ride to the Sewell location-where I am going now- where all of the employees are pleasant, friendly and efficient! Have no trouble there and tip them generously every time. We will not patronize this location ever again. read more

Happiness in the air despite the rain! Who doesn't love ice cream and SWEET decadent kind at that!?! A cute shop, friendly & fast servers and natural Prozac in the air resonates here! I had the Reese today and it was utterly delicious! Ill go back if my butt lets me! read more

Cold Stone Creamery - ohhhh the possibilities .... - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

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Wish I could give this location more stars but this has got to be one of the most unorganized cold stones I've been to. I love the cheesecake flavor but when I came here a few weeks ago, they must have chosen the wrong flavor bc what I got tasted like low-fat vanilla freezer burnt icecream. This time I visited the flavors were on point but again, service was sooo slow. It always feels like there's just too many customers and not enough employees. Every time I come here you don't know who's ordered and who's still waiting. You pretty much just walk in and have to ask everyone in front of you if they've ordered or paid. It feels like you just stand all together in a huddled circle and wait till your called since there isn't an actual line (no "enter here/exit here" line). I would come here again just bc I love the icecream but I can't stand knowing I'm going to have to wait ages and feel like I've got people hovered on top of me. read more

Cold Stone Creamery - (L) Cheesecake icecream with Oreos and fudge. (R) Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

Hi! I just left cold stone in Mount Laurel. There was four people working that I could see and only one person making ice cream for customers. The line was wrapped around the side of the building. Once my ice cream was made it was handed to me and as soon as I got outside of the store I took off the lid to eat and my cake batter ice cream was liquid. I drove from Marlton just for cold stone and my ice cream was equivalent to a milkshake. I wanted to go back inside and get a new one but because there was a long line and everything with COVID I just left. The staff looked annoyed too so I just figured I should leave. There was no napkins anywhere as well. read more

Went here to get ice two founders favorite. Granite, I frequent this ice cream shop often prior to the pandemic however on the two occasions I've come to this location during this time, the ice cream has been horrible; it actually tastes quite different. The ingredients were not mixed in well at all even after I've requested it to have it done as such. I called the shop to speak to the manager however he was rather dismissive and said he would simply talk to the employee. It didn't seem genuine at all and to top it off none of the staff were wearing mask. That's just an FYI if one decides to be a customer or not. I decided to still get ice cream as I had enough sanitizing equipment in my car to wipe of the spoon handle and the cup the ice cream came in. read more

The person who runs this place is not very nice. Terrible customer service and in my opinion scares the workers. While the ice cream is good the service is poor. I'm working my legal counsel to determine next steps on this establishment. Very important lesson always be nice to people as you never know who they are and who they know. read more

I do not recommend going here unless u have time to wait an hour for your ice cream. Slow as heck.

Cold Stone products are great which is why I gave them two stars. I worked at two Cold Stones growing up and can tell you the ice cream is made fresh in the back, along with any other products such as cakes, cup cakes, ice cream pies and so on. However, this location in particular needs a face lift. It's not inviting at all, inside or outside. The first time I went the owner actually happened to be there and did tell me they were in dire need of staff and were very low (so if any teens are looking try here)! This might be the reason for some of the things I am about to say. The workers there seem to be overwhelmed even with small amounts of traffic, the back counter needs to be wiped down better, and I ordered an ice cream cake which I got plain (not decorated) yet there were some spots missing where the shavings went. Overall, products are great but the actual location/store could use some revamping. read more

Poor service. Twice I pre-ordered and pre-paid for cakes here and they were not there when I arrived. The employee puts me on the phone with the owner, rather than her handling it, and he was rude and unapologetic. Stay away. read more

Been coming to Cold Stone since they first opened in this area around 2004ish. The Marlton location opened slightly before this one; then once this location opened I started coming here. Ice cream is still very good but the service is very slow and very rude. Always get an attitude every time I come here. Last time I came here about 5 minutes before closing (they close at 9) and before I could even open the door some girl working here opens the door, says "we're closed" and slams the door in my face while shooting me a very dirty look and locks the door even though there were still customers clearly waiting in line. Haven't been back since and that was over 2 years ago. read more

I had my most recent bday cake from cold stone and we absolutely loved it! The whole family agreed that it was one of the best cake ever. We got the signature midnight chocolate delight. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

Fully understand we're still in a "pandemic", however it wouldn't kill you to post new business hours so people don't waste their time coming out to your place of business. Showed up at 1:45 p.m. on a Wednesday and closed. Do better! read more

Needed a quick and easy place for delicious ice cream tonight and got just that. Sweet cream with chocolate sprinkles and the Oreo ice cream did the trick. "Like It" small size was more than ample. Server was very warm and friendly. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

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Finally I decent experience yesterday, but it could of been because I went during an off time and didn't have to wait in a crazy line of 12 people while there's only one girl behind the counter trying to mix up concoctions. Understaffed for sure. The girl wasn't very friendly when I asked to try some flavors but other than that my sundae came out good. I love cold stone ice cream, never usually happy with their customer service. Let's fast forward to the future so I can just dream about the ice cream and it'll end up in my lap :) maybe one day ;) read more

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STALE....the add-ins tasted stale and old. I had been craving ice-cream for weeks and I normally never eat ice cream and decided to go to coldstone. I got the chocolate devotion because I love everything chocolate and added Twix as a mix in. The ingredients weren't properly broken up and the caramel from the Twix was super hard and chewy. I was extremely disappointed with my experience. I'll be sticking to Franklin fountain or hand rolled ice cream from now on. THANKS FOR MY HALF ASSED ICE-CREAM COLDSTONE! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

This place isn't closed, while they haven't posted new hours due to the pandemic I believe they just faced a staffing issue but they are still operating! read more

This is one of the few Cold Stones left in the area. If you haven't' been to one before- it's kinda like a fro yo, but with real ice cream. Hop in line, select an ice cream flavor, pick out some mix ins, and then the ice cream makers will mix everything together. The ice cream is absolutely delicious here. They have great mix ins and awesome signature creations. My all time favorite will always be the Birthday Cake Remix. In addition to ice cream, they sell ice cream cakes & ice cream cup cakes- yummmm. The staff is friendly, but needs to do a better job cleaning the tables between customers. Everything is a bit expensive, but you can't go wrong with anything you order. read more

I love the ice cream from here but they are very tricky with the tips. How they did it? Whattt $12.07of tips when they told me the amount was $21 and they charge me $33.89 Asked for the receipt and it caught me by surprised with the tip. I was not asked if I wanted to leave a tip and I was charged 12.07 of tip. Next time I will pay cash if I go again. read more

Good luck getting any ice cream here. Usually they're closed during their "business hours". If you can manage to find them open, they still won't take your order. We arrived at 7:50 and were told they were accepting pick up orders only. Really?! The store was full of customers (so clearly they're open) but they won't take an order at the counter? Give me a break. read more

I think this location is closed down. Have been multiple times and not seen any staff working. Would be nice if they posted a sign or something. read more

We were there with one other customer and four workers behind the counter. It took five minute for us to be acknowledged and it was with a dirty look from one of the workers. read more

Cold Stone is a nice ice cream shop. They have good flavors and a nice menu of suggestions for different sundaes. B

I usually go to the one in Sewell but this was my first time at this location. This store is in a shopping plaza which other stores. Just like the one I usually go to in Sewell and inside the King of Prussia Mall, good service, helpful workers, good ice cream. read more

Cold Stone Creamery - 7/29/17 - Ice Cream & Frozen Yogurt Near Me - Mount Laurel, New Jersey

I go to Cold Stone Creamery every year for my kids birthday cakes. My son has allergies and they have been very accommodating with the restrictions. We always love Cold Stone Creamery for special occasions read more