this coldstone franchise has completely ran down over the last few years. the service is okay but the store REEKS of bathroom sewer water & its difficult to wait in line in the disgusting smell. the icecream is extremely overpriced & not as good as it once was. very disappointing read more

Normally I'm not one to complain. But $3.95 for not even a single scoop of ice cream and then also charged .85 cents for the cone seems completely unjustifiable and like im getting stolen from. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

Their ice cream is good. Unfortunately the sizes have shrunk significantly in the past few years and the prices have skyrocketed. I paid over $10 for a Love It size that was quite small. I would find another place that provides more value for your money. read more

Says on web-site they have glutten fee options. Came into store have nothing / it is a franchise and advertise they have - but don't order products. Over priced for quality read more

It's a small little ice cream shop in Blackstone. They sell milkshakes, ice cream cakes and cupcakes, and ice cream. A little on the pricey side, a medium was almost $10 but definitely worth it. Probably my favorite ice cream spot. They are very generous with the scoops and I always leave satisfied. The service here is also incredible. They move through lines quickly and I am always treated kindly. read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

Definitely the best place to get ice cream in the winter (off-season). They have great milkshakes and awesome signature flavors. The customer service is a hit or miss and it can get really long wait times. Their rewards program is pretty good but they are on the more expensive side. read more

We all know the ice cream is incredible. However: Imagine this... You take your family out to a movie or dinner at the Blackstone Mall on a beautiful summer night. After that you head over to the Cold Stone Creamery for a delicious family night cap. Instead of finding the usual perky High School kids working the counter, earning a few bucks and gaining some well deserved working experience. No. You will be served by men north of 30. Men from a completely different culture, wearing open toed flip flops. Men who do not wear deodorant. Men who barely speak the common tongue. Men who read more

Pink lemon sorbet is like a fluff. Not cold and so weird. Not what I was craving on a hot day. read more

Cold Stone Creamery - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

Overpriced and the workers are hit or miss on whether they want to put in the effort to get through the line. I've been in there a few times and noticed the manager/shift leader sitting in the back doing NOTHING productive to help the younger staff efficiently get through the lines and people walk out as a result. There's no reason to staff 4 people on a Monday in the winter and then have along line cause they're slow. I will say their rewards program is pretty good and you get $5 off for every $50 you spend, which racks up fast. Prefer the small business's in the area over this, but since they're seasonal its a decent alternative. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

I am a fan of the ice cream and would definitely recommend going to this place for a after party sweet cravings! They make amazing ice cream and have great addons! They are keeping a 6 people in store policy for covid, so mask up and visit the store for a good ice cream experience! Definitely recommending the cheesecake signature collection! read more

Cold Stone Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

Most I've spent on icecream from this chain. The line is incredibly long and takes forever to move. I ordered the cake batter batter batter and paid $8 for this SMALL icecream CUP. The icecream was tasty and they give a good amount. The cake batter batter batter consists of cake batter icecream with chunks of cookie dough and brownie. Not the place for quick icecream unless you're willing to stand in that line. read more

Came here on Wednesday to get my usual strawberry banana rendezvous. I never go to this location because it's much farther away from my house, but I was in the area so I stopped here. This location is MUCH more expensive than any other location I've been to. A like it signature in a waffle cone came up to $9.81. Thats about two dollars more than what I usually get it for. Now, being a chain restaurant I would have expected the prices to be the same especially if they are in the same state but I guess I'm clearly wrong. Also, they don't mix the ice cream all too well either. I didn't most of the mix ins were at the bottom of the waffle cone. I would never come to this location ever again. read more

If you have a sweet tooth and are craving ice cream that'll hit the spot then this is the place to go

Excellent iced cream Nice customer service #1 specialized iced cream in the world I wouldn't miss it all year round read more

I normally don't write reviews on chain restaurants (in this case a chain ice cream shop) but I really can't help but love this place. Yeah yeah yeah, I know it's expensive but they have buy one get one free coupons from time to time so that sometimes helps ease the pain of paying $8 per ice cream. I've never had a bad experience from Cold Stone. They have so many unique combinations of toppings/add-ons, you can try something new every time. It feels like I'm entering what heaven would be like walking through those doors (okay that was cheesy and I'm done now). read more

Huge servings, great ice cream, super friendly staff. No wait time so everyone is happy

Amazing Ice cream!! Long line but the employees were super fast and just awesome! Love it definitely will be coming back! read more

The ice cream is phenomenal, however, it can be a little pricy. Sometimes there are great events that heavily discount some of their items so take advantage of that. The staff is very friendly; they'll suggest different flavors, wait for you to make a decision, and they won't make you feel rushed. They are quick at getting rid of long lines, so if you see a bunch of people don't think you'll have to wait an eternity to get your ice cream. If you tip them a dollar or more they will show their appreciation by singing a song. The parking situation isn't too great seeing as how it shares the lot with several other stores. If you happen to go during the peak hours you can forget about finding a decent spot. read more

Cold Stone Creamery - Brownie a la cold stone - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

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This coldstone sucks. I got the saddest little portion of ice cream...for $7. Wtf. Bella serves these dinky little half portions while her coworkers was serving double that. I mean, whatever less calories, but im from sf and the same coldstone locations out theres give me double what i got here and dont charge that much. read more

Cold Stone Creamery - $7 for a sad melty portion. Bella sucks at portioning. - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

I don't recommend this place at all, I saw they were hiring I called the lady was very rude on the phone and unprofessional, then she proceeded to hang up on me. I'm read more

I love this place so much the fact that they can turn what ever ice cream you get into into a shake is amazing I had my wisdom tooth take out 2 and I couldn't eat anything I came here before the novagan war off and the lady they worked there she was so sweet my boyfriends talked for me but she liaten and got everything I wanted in my shake and I was so happy not only that she milkshake was so delicious and cold just perfect for me and last week I went back because of another dentist opt had work done and couldn't eat and came but and this time was a smooth banana mango smoothi and it was the same yummy and the lady was awesome just a great place all and all read more

Incredibly over priced and not accommodating drove to location to use a coupon 2 for 6 for my children I hadn't realized it expired I asked if they could honor it they said no. This made realize how expensive cold stone really was $5.80 for a like it (small) with one topping read more

I think in general the quality of this chain's ice cream has gone down over the years. I waited about 20 mins on Saturday to get ice cream. Hello, It is New England in the Spring please hire more staff during the busy season! read more

Cold stone has ok ice cream. I guess the gimmick is that they have lots of add ins like Ben & Jerry's, but they mix it in front of you. The actual ice cream has a good texture, but isn't all that flavorful. The real problem is the price point. A small ice cream in a waffle cone is $8.50, which is well above what you'd pay at any other ice cream place in the area. Even New City. Granted, the small is quite big, but it still struck me as exorbitant. Maybe they need to offer smaller sizes? I guess mixing the ice cream to order isn't very efficient and the end product isn't as good as Ben & Jerry's. read more

Delicious ice cream, but extremely small store means you have to get lucky and go when it's not busy to be able to eat inside. It was near 0 degrees. This is only really a winter problem, to be fair. The main problem is the ludicrous prices. A medium waffle cone with one mix in is $10. Unfortunately every other independent ice cream stand closes for the season so this is your only option besides something like Friendly's. While only slightly less good than Coldstone, it's about half the price. I'd much rather go there instead. read more

Worst customer service.. Unkind, and rude, and NOT helpful. We bought a large ice cream cake, we bough 4 ice creams, it was my daughters birthday. We tipped kindly. My daughter dropped her small ice cream upside down on the floor of the place. I asked, may we please have one tiny scoop of just plain vanilla? We don't need all the other stuff, or the same size. Sorry about that.. The girl looked over my shoulder at the floor to see if i was lying. I handed the ice cream that was spilled to her.. She then scooped a SMALL scoop of plain vanilla and said, you need to pay $3.40. I said HUH? I just spent $70 here, and tipped you generously, WHICH IS NOT REQUIRED, and my 5 year old spilled her ice cream and they could care less. JUST RUDE over all. NEVER AGAIN! it's overprices as it is. read more

I make one (or two) special trips out to the Shoppes @ Blackstone Valley per year, and have never made it to Cold Stone Creamery! I used to go to Cold Stone, while there used to be a ice cream shop in my small, little town of Westwood (about 50 minutes from here). After the closing of the Westwood and surrounding locations, I never got a chance to revisit (besides one visit to the terrible location in Mansfield, which may also still be alive). Today, I was in the mood for something delicious, and I saw Cold Stone across the lot. I HAD to stop! Plus, I even had a few coupons in my coupon file from a recent newspaper. SWEET! So I walked in to find the ice cream parlor extremely busy (first thinking, if you're this busy here, and were constantly busy in Westwood, why the heck did you close and why not consider re-opening? I MISS THEM!!), yet also lots of staff, therefore, the somewhat busy line moved very quickly. The staff were all very friendly, and I was very intrigued with the amazing way that Cold Stone continues to make ice cream (make sure to watch when you go.... they put the ice cream on some sort of stone and keep mashing it around to get all of the mix ins intertwined, quite cool, and very different). In the end, ice cream was delicious and they've turned on a new customer, just wish they'd open up closer. 5 stars. read more

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Love this place. First time going to this location and the employees here were so nice. Obviously, you pay a pretty penny for Cold Stone these days but, to me, it's worth it. Not much else to say other than I paid $6.75 for a Love It Signature creation. YUM. I always get the peanut butter cup perfection and it's always good. Doesn't differ from store to store. Yay ice cream! read more

I finally made it here after a year. The selection is small but very tasty. The prices are high. For medium ice cream dish and small shake $12. The apple pie ice cream was food but I have this with grocery store brands. Not worth the extra expense. The chocolate fudge gourmet shake was extremely rich (too much for my taste). Hubby loved it. Staff very friendly and patient. I have to give them props for having real peach ice cream. That was tasty and a rare seasonal find. I was going to give 2 stars even though it was more like 1.5, but I had to bump up for the peach ice cream. read more

Great tasting ice cream, generally fast and friendly service. A little pricey but well worth it!

Went here on a Saturday afternoon in March. Cold Stone is one of the few places that is open during the early spring! I ordered a small Cake Batter® in a sugar cone. The cone was a standard commercial Joy® brand, nothing fancy. The ice cream actually tasted like cake! The base prices were a little high, but there wasn't much of a difference between the small and large sizes. It's almost like you're paying for the service, which is excellent. We've gone to Cold Stone Creamery several times in the past and would do so more often were it closer. read more

I LOVE COLD STONE!!! never disappointed! Best ice cream ever! Friendly staff. Fast service. This is my most favorite Cold Stone location, everything is always fresh and in stock. read more

Cold Stone Creamery - Cake batter ganache. - Ice Cream & Frozen Yogurt Near Me - Millbury, Massachusetts

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A very standard cold stone experience enhanced by the lack of closer coldstones to me in Worcester combined with the proximity to my go to movie theatre read more

What an absolute shit show. In the last month we have come in twice. Both times we placed online orders because the times before we were stuck in a line outside for an hour. When you walk in and are obviously waiting for your online order NO ONE acknowledges you. I stood behind a woman for seven minutes before anyone acknowledged her or inquired about her order. Meantime, you have people in person placing orders and walking out while we haven't even been acknowledged. Once the lady was, she got her order and mine was yet to be finished. So I had to continue to wait. Online orders should take precedent, but I can't expect this establishment to understand that when it's run by teenagers. One person doing online orders while 6 girls run around like chickens with their heads cut off not acknowledging the customers that have already paid. It's a foul way to run a business and I find zero reason to line the pockets of a sub par company with bad customer service skills. We are in a pandemic and they have crowds of people gathering in and out of the business. Seems like they need more experienced people running their shifts, a new system for online orders or maybe hire more staff? The way it's run now can't just be pissing me off... but doesn't matter now. If I want overpriced ice cream I'll take myself elsewhere. read more

Yeah, that's exactly what I want.. To pay nine dollars for what is ordinarily a three dollar ice cream cone everywhere else...

Good ice cream, incredible cakes and nice staff. I would stay away from other packaged frozen treats here, I haven't found any that were worth eating read more

Awesome ice cream cakes and awesome service!!!! Karen, the owner offered to deliver a birthday cake to my son, at his school, WPI, since I live 2 hours away. Such a kind, considerate and generous person!!!! Highly recommend this ice cream store. read more

Just had ice cream here recently. This is one of the best ice creams I have had. I might come back here again just for ice cream here.

The quality is top notch, but the price is far too high for the quantity they give you. Anything over I highly recommend signing up for their e-mail club so that you can get a buy one free coupon, which makes it much more reasonable of a price for two people. read more

Although I rated this store with only one star, I really like it and will go back again. I love ice cream and if the taste is poor than I will not go back. My main complaint is the inconsistency of the way the sundaes are prepared. I was looking forward to "shark week". On the first day I went in, but could not get one (even though there was a very decorative sign on the wall), because they did not have all the materials yet. The next day I went in, I got the sundae, but all it looked like was blue ice cream. There was three sharks in the ice cream, but you could not tell that they were there until you saw a lump on your spoon. You could not tell what it was until you bit into it and realized it was a large gummy. The next day I got another one and it was almost like the photo, the sharks were lined up around the edge and one on the top. The next day, the sundae had three buried sharks. The next day there was only ONE buried shark. Today, even though there was no one in the store, there was only two burried sharks. As much as I keep hoping, I don't think I will ever get one like the one on the wall. I would like to talk to one of the owners, they were never there. It is a shame, because it is obvious that the teenagers that were making the sundaes had no training and since no one was watching them, they just did it whatever way they wanted. It's a shame, as I really like their ice cream. read more