Stopped back in with a friend and this place still checks all the boxes!…read more Friendly and kind service, good drinks and a comfortable environment! This time I had a strawberry lemonade and it was delicious! I tried my friend's chocolate cake and it was so good! Wish there was a little more couches but if you are lucky you can grab one to sit at!

Wow! Visited here from California and was thoroughly impressed from start to finish! Decor was so…read morecool, modern with eclectic touches, it was clean with great music playing. Staff were super friendly and informative about their menu, lots of pastries and ice cream flavors to choose from as well. I ordered their Blackberry latte with oat milk and it's probably the best latte I've had in a while. It's sweet with cold foam, blackberry syrup and white chocolate chips as a topping. The coffee was excellent, not bitter or watery at all, it's definitely a creamy treat that I would get often if I lived nearby. Definitely recommend as I believe it's a seasonal drink!

Such a cute ice cream shop in Carytown! My kids and I stopped by after walking through Maymont, and…read moreit was the perfect treat for us. We were able to sample a few flavors before making our final selections. ICE CREAM REVIEW Espresso Oreo -- 5/5 Cookie Dough -- 5/5 Mint Chip -- 5/5 The Espresso Oreo was really good -- definitely recommend trying it! The shop itself is pretty small, but there's a cozy little seating area by the bay window where you can look out onto the main street. Overall, great ice cream spot on the main street and we all really enjoyed our sweet treat!

This has been one of my favorite places for so many years. My brother used to live in Richmond and…read morewe would come to visit him often and always go to Bev's. Yesterday I happen to be in Richmond and definitely had to make a stop in for their raspberry chip ice cream!

A local recommend Scoop so we stopped in after dinner on a Thursday. Semi-busy around 7. Smaller…read morespot with counter standing area inside and some seating outside. A respectable amount of flavor choices and most you don't see everywhere-I.e Lavender Honeycomb, Triple-berry Cobbler, and Key Lime Pie to name a few. Weren't feeling adventurous so we went with a chocolate truffle/coffee and a cookie dough/chocolate truffle-both small. Intense chocolate and truffle flavors and cookie dough was enjoyed also-delicious end to a meal and it paired nicely with the hot day. Friendly and engaged people behind the counter. Turns out Scoops is #26 on Yelps Top Ice Cream Shops list. We agree!

Parking: street parking available. There is street parking right out front and also near the…read moreentrance. However it is not guaranteed. Seating: there are no seats inside. They have a 8 people maximum capacity. There is a slim bar along the windows for people to stand and eat, but other than that, there are no chairs. It is a small arroom so don't expect to stay long. Food: the ice cream was very creamy and delicious! I loved the special flavors they had! And they change the flavors every now and then! So it's fun to try them all. Bathroom: there is no restroom. Price: I thought it was pretty good for the amount you get! It isn't on the cheap side, but you do get a large serving! Service: our server was very patient and nice! He gave us a few samples because I couldn't decide which flavor I liked (like any typical girl haha)

Hadn't seen a baskin robbins in a long time. Im pregnant and was feeling a little under the weather…read moreand asked my fiancé to take me there to get an ice cream for a pick me up. We got to the window and originally asked for two scoops jamoca almond fudge and another chocolate cheesecake flavor but was told the second flavor was out. We then asked for strawberry cheesecake and was told that was out as well. After asking for two more alternative flavors we were told those were also out of stock. So my fiance asked politely and in a joking manner "what they did have?" The young lady hesitantly responded with a few of the flavors they had in stock. I wasnt interested in any of those so we just asked can we do a single scoop of the original flavor "jamoca almond fudge" she responded okay and told us to pull around. We got our items and pulled off across the street to pick up our dinner and as I was eating it I realized the flavor wasn't tasting anything like a coffee nor was the nuts almond but instead pecan, she had given me was one I was allergic to and thankfully I had access to my allergy medication. My fiance even tried it to make sure I wasn't going crazy. We then decided to come back and try to get the ice cream switched out, my fiance explained we were just there and explained I am pregnant and allergic to pecans and we hadn't ever asked for that flavor for that specific reason. She told us to pull around to replace the flavor. However upon getting to the window she acted clueless so my fiance reexplained the issue of me being allergic and pregnant she then showed zero remorse and actually caught an attitude with my fiance. She tried to say she " thought we asked for praline and caramel" my fiance stated he didn't even know that flavor and we both said we never once had even said that flavor. She also never listed that as one of the flavors in stock so regardless of my allergy I wouldn't have even known it was available. Nevertheless she responded after this with a nasty tone and her face matching her words, a look of irritation, she stated " well you can pick something else" as if we had done something wrong. We were very polite and respectful despite them making a mistake that could have potentially sent me into anaphylactic shock due to my allergy. So im not understanding what her reasoning for having a nasty attitude was she wasn't even apologetic and eventually she just never returned to the window, at this point I didn't even want the ice cream anymore the nastiness turned me off and I asked my fiance to get their attention so that I could just get a refund and her coworker came back and my fiance explained how the other young lady was nasty and did not seem remorseful about her mistake she then apologized and asked for my card to reissue my refund and asked if there was anything else they could do mind you this was after everything was said and done. And when told I was pregnant and allergic by my fiance her response was "yeah" like it was no big deal, so honestly I would not recommend this location if you have allergies or simply expect a pleasant customer service experience. It's sucks because I was excited to try baskin robbins after years but that definitely turned me of from the establishment...

2/13/21: This drive thru is always backed up. When you get to the speaker to order, you're usually…read moremet with a rude staff member. We ordered 2-1 scoop sundaes and spend almost $10. That is outrageous. We should've gone to Dairy Queen across the street. Anyway, we got World Class Chocolate with caramel, whipped cream, & a cherry, and we also got Chocolate Chip Cookie Dough with hot fudge & a cherry. The ice cream was good, but the service could be better.

Customer service was poor. Seemed to be very sticky and overall "messy," and I didn't appreciate…read morehow the utensil for peanuts were touching the other toppings. Also, please change mop water... We can smell it. Frozen yogurt was great though!

My 2 year old son cut his hand with a sharp headless nail sticking out near the front windows. We…read moredid bring it to their attention. And a lady come out with a hammer and hammered it down. But they didn't seem too concerned about our son cutting himself. So we just left to tend to our son's wound. I understand that they may have not known about the hazard, but would have at least appreciated more concern due to being a family friendly environment.

Good option for dairy-free / vegan ice cream. The staff were extremely kind and helpful when we…read moretold them we were vegan and even let us try the two options before we selected their dairy-free peppermint patty. When we asked if their cones were vegan, they also brought out their ingredients book to confirm which options we could have (their cake cones and sugar cones are vegan btw lol). Super nice and we really appreciated the extra support. Ambience-wise, there's no seating indoors or outdoors, but it's very clean and bright - definitely well-kept and busy. Overall, pretty good and a thumbs up from me :)

My favorite ice cream in the city! It's just a reliable go to place. The staff is always incredibly…read morenice! They will bring in new flavors often while still keeping the OGs!

Cute bakery items and coffee drinks! Fun atmosphere inside and out!!!…read more Loved hanging out with my daughter here.

I came in right after 8am, so they were probably just setting up and didn't think to seat me for…read moredine in. It was brusque but mostly not overtly rude, perhaps they were just busy getting ready. I ordered the charcuterie board ($28), a chicken salad croissant sandwich ($14), and the Lavender Bees Knees ($8). The drink was very pretty but not super flavorful. The chicken salad was good enough, but I think the croissant alone would have been wonderful. The charcuterie board had a substitutions I was not made aware of upon ordering (no pepper jelly, blanched almonds instead of candied pecans, and a green onion mixed type goat cheese with bacon in it instead of maple bacon goat cheese). They did add little pickles and the presentation was pretty enough, but no flowers like the owner posted photo on here. The meat was pretty thick which could be a positive or negative depending on personal preference, and the meat was decent quality. The fig jam was very good. The waitress who was helping the other tables had brought my food out but didn't check on me at all. I had to go up to the counter again to order a cinnamon roll ($8) and a coffee ($5) which she brought out to me. The coffee was nice and dark (Cameo blend) and incredibly hot. The cinnamon roll was okay, not very much cinnamon flavor but it was delicate and the icing was decent. The interior was pretty and it was a good spot to read a book and spend a morning.

Last evening I I ordered a dozen cookies that were obviously frozen. They defrosted in the bag…read moreresulting in wet cookies that had turned to dough. They were so gross and I am even wondering if they would have been a lot better fresh. There was a lot of ground to cover to make them edible. What a waste of $32.

Diligent staff and great ice cream flavors. I definitely will come back for more of their ice cream…read morecookies