Good option for dairy-free / vegan ice cream. The staff were extremely kind and helpful when we told them we were vegan and even let us try the two options before we selected their dairy-free peppermint patty. When we asked if their cones were vegan, they also brought out their ingredients book to confirm which options we could have (their cake cones and sugar cones are vegan btw lol). Super nice and we really appreciated the extra support. Ambience-wise, there's no seating indoors or outdoors, but it's very clean and bright - definitely well-kept and busy. Overall, pretty good and a thumbs up from me :) read more

Jeni's Splendid Ice Creams - Peppermint Patty Frozen Dessert Pint - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

My favorite ice cream in the city! It's just a reliable go to place. The staff is always incredibly nice! They will bring in new flavors often while still keeping the OGs! read more

I absolutely love Jeni's. Before they even had a store in my location, I used to have it shipped to me. Here's the thing, I live well over an hour from the nearest jeni's and all of their cool flavors makes me want to drive up there often to try them. Especially since they don't offer those flavors at Whole Foods. The ONLY thing that sucks or is lacking is that there is NOWHERE for customers to sit or relax while eating their ice cream. It's actually weird because literally every other business in carytown has outdoor seating, even the smaller businesses next door have a table or two. But not Jeni's, which makes no sense. You have nowhere you sit and enjoy your ice cream. After driving over an hour, I'd like to sit and enjoy my ice cream. But oh well. The flavors are so fun tho. I have strawberry pretzel pie and watermelon taffy. I had originally come up there for the bubble gum, hoping that it reminded me of the nostalgic version of baskin robins, but it didn't. I tried all of the new summer flavors and they were pretty good. Toasted s'mores is probably what I'll get next time. The marshmallows in root beer threw it off for me. Love this place despite the lack of seating. The servers are always so pleasant. read more

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Jeni's ice cream is so good. I've been to this location a few times as well as other states and it never disappoints. It is a bit pricey but worth it. The employees are always friendly and welcome trying the flavors. They also take the time to describe the flavors as you're trying them. My favorites are the double dough and gooey butter cake. They're both on the sweeter side and decadent. I do wish they would label the menu with common allergens. The only way to tell without asking is by reading the descriptions on the little flavor cards on the display case, which you can't see until you're up to order. It'd also be nice to have seating either indoors or outdoors. read more

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Let me begin by saying that they're opened until midnight unlike some of the places down the road. I love Carytown, but some places close too early. So if you're in the mood for ice-cream and it's late, they'll be open and they have parking right in front of their establishment. When you come in, the place is spacious, bright and they have lots of flavors to choose from. I decided to go with their 3 scoops that comes with a piece of waffle. I honestly don't remember which flavors I had, but what I do remember was that they all tasted amazing and I ate them all. Also, you can always ask for a taste test before committing to a flavor. I just sat in my car and enjoyed the ice-cream because they don't have a place to sit. I remember one time, I crossed the street and found a bench, but that's when I went in the daytime. I definitely recommend this place. Their ice-cream has good, quality ingredients and super unique flavors. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

This is my first time to the Richmond shop. Took the kids up to DC many years ago to try out the one there before it came to Richmond and remember really liking the brown butter almond brittle. The Richmond shop is bright and airy and the service is very friendly. I like how they're very open to giving you samples and not making you feel bad about it. At least on my trip. My family and I ordered the salted peanut with chocolate flecks (which I thought was good but needed more chocolate), Texas sheet cake (which I think is the dairy free version of the chocolate blackout cake. I didn't realize it was dairy free so I picked it thinking you could taste the chocolate more but I think most of us preferred the chocolate blackout cake) green mint chip (which was very good and my daughter smartly combine this with the chocolate blackout cake. Salted peanut butter would've been good with the CBC as well ) and double dough which was pretty awesome. I'm actually normally not a cookie dough ice cream fan because I prefer the cookie but I thought this was done very well. My only disappointment was that they did not have any kind of coffee flavor, which is my go to for most ice cream stores besides the classic chocolate, peanut butter and mint chip. It would be nice if they had some indoor seating. I feel like there is potential for it. As for parking- it's on Cary so it's a crapshoot. read more

Jeni's Splendid Ice Creams - Menu - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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Jeni's is the perfect late night ice cream spot being that they close at I believe 11 PM. I always enjoy my experience from the aesthetics & the ambiance, being very picture worthy to the flavor tastings. Gooey butter cake is my favorite flavor because it has real cake pieces in it and the caramel sauce just sets it off because it's nice and hot. I get to scoop it up with the waffle cone piece and my night is made.. definitely recommend going to give it a try. read more

Jeni's Splendid Ice Creams - Various ice cream flavors - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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A Chicago favorite and so happy to find in Richmond. The lovely staff can help you navigate the current flavors available! Get a few pints to go!!! read more

Popped into Jeni's for the first time seeking an after dinner treat and was pleasantly surprised! The staff was very nice and walked us through the options, thoroughly explaining the half scoop offerings, which allows you to get multiple flavors without committing to a lot of ice cream The inside was very colorful albeit a bit small. They had multiple flavors available which felt very exciting and offered unlimited samples. I was excited to see that they offered dairy free options but there were only 2 offerings (Texas sheet cake and Lemon Bar). Compared to the 12 other flavors, I wish there was maybe 1 or 2 more dairy free options to really feel like I had more choice. I ended up getting a standard double half scoop of Texas sheet cake on a waffle cone which was absolutely delicious! It is a very decadent flavor, creamy and rich all of the things good ice cream should be. My partner also got a standard of cookie dough on a waffle cone and shared that it was also phenomenal. It did ring us up at just under 20 dollars for two cones which was quite pricy. Due to the lack of seating, I couldn't justify this being a consistent go to spot since it is both expensive and lacks being able to enjoy the ambience to support it. However, I think this is great once in a while treat spot if you're into the unique flavor offerings they have. I could also see this as a lovely spot to try a flavor before committing to a pint which they also offer here. The ice cream is phenomenal, at this price point though I'd love to see some seating areas to enjoy the colorful atmosphere. read more

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I love Jeni's ice cream. I ate my ice cream so quick I forgot to take a picture but I ordered my fav the brown butter almond brittle. It was perfect on Saturday because the weather was sooo nice. We will definitely go back again. read more

Jeni's Splendid Ice Creams - Jeni's take home flavors - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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I was skeptical of another chain place when Jeni's came to town, but I am hooked. It is a bit pricey, but OMG the flavors are very yummy. And, they have a seasonal rotation with a few staples, so you'll never get bored. Staff is always nice in explaining flavors and which would go well together. And I almost always get my scoops in the buttercrisp cone -- mouth watering! Make sure to sign up for the rewards program! read more

Jeni's Splendid Ice Creams - Spring 2025 flavors - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Starting off strong - the moment you walk inside you're greeted by friendly faces offering samples of the well over a dozen flavors the offer. Having tried a number of them, I can say that all the ice cream is well made and flavorful with selection relying on personal taste in the moment. On my last trip I went for a fruit-forward selection of 3 flavors: Sparkling Cherry Pie, Brambleberry Crisp, and Wildberry Lavender. As a berry fan I enjoyed each ice cream, however the texture wasn't my favorite as you could occasionally feel small ice crystals in the jams mixed into the ice cream. Three half scoops of ice cream will run you $7.95, which is a bit more expensive than other shops nearby but not so expensive that the treat didn't feel like a value. A waffle cone or bowl will add an additional $1.55. The waffle cones are a bit more salt forward than I like, so I'd likely avoid in the future. The space doesn't have any seating inside so if you'll need to find somewhere outside to eat. There are some benches on the same block so it shouldn't be hard to find a place to sit. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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Jeni's ice cream was amazing. They have an array of flavors that it was so hard to choose what to get. However, you're able to sample any flavor you want and the service was amazing. The ambience of the ice cream parlor is so cute and colorful. I love the artwork throughout the building. Definitely recommend 10 out of 10. read more

Jeni's Splendid Ice Creams - Coffee Coffee With Cream & Sugar and Honey Vanilla Bean Buttercrisp Waffle Wedge - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Moved here from Columbus, OH - the birthplace of Jeni's Ice Cream - and so when someone told me that "the best ice cream in Richmond is Jeni's Splendid Ice Creams" I initially scoffed at them because it wasn't what I expected to hear... since then, I've tried a lot of the local spots, which are great too - but finally caved on giving Jeni's another go and was promptly reminded why they truly are the best. The Iced Molasses Gingerbread flavor is an instant hit - not too overpowering, but so wonderfully sweet and tangy in every bite. I would eat it every night if I could. Honestly 10/10. read more

Jeni's Splendid Ice Creams - Iced Molasses Gingerbread - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

I came here for some desert after dinner and they had a bunch of interesting flavors to choose from. The staff were very friendly and allowed us to sample and flavor we wanted. I sampled the salty Carmel, gooey butter cake, and coffee. I ended deciding on getting a standard which is two scoops of coffee and butter cake. I was definitely surprised and disappointed by the portion of that scoop, definitely small and expensive for what you get. Two small scoops ended up costing $7, but the ice cream was still a nice treat to end my night on. I would probably try other ice cream spots before coming back here. Food: 7.0 Staff/service: 7.0 Value: 4 Overall: 6.3/10 read more

Jeni's Splendid Ice Creams - Coffee and Gooey Butter Cake - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

TLDR; LOVE LOVE LOVE! Incredible friendly service and delicious ice cream. Now, all we need are seats!!! Vibes - my favorite thing about Jeni's is the people. They are SO KIND and will let you try literally every flavor without any pressure or judgement. That alone makes me excited to come back over and over - it's so hard to come by! My husband and I are die hard loyalists of another local icecream shop (IYKYK) BUT we got to visit Jeni's for a Yelp Elite event which put it on our radar. All I can say is this other place better watch out! Jeni's might be vying for the top spot. I love how unique and delicious the flavors are. I also love the "half scoop" concept (although let's be real, the price is equal to 2 regular scoops anywhere else). I ordered the waffle bowl which was good but also not worth the significant up charge. This time my husband and I shared an affogato which was half off for their winter happy hour. At first we didn't like it as the cold brew was a bit over powering but after drinking the coffee by itself, the ice cream had a subtle yet delicious coffee flavor to it! Would definitely recommend for people who typically enjoy cold brew! I'm still debating on whether I will order this again but I'm so glad we got to try it for a reduced price because we probably wouldn't have otherwise. My ONLY disappointment is the lack of seating. With a toddler, it makes it nearly impossible to enjoy our icecream. The benches on the side of the building are not sufficient and the lack of proper seating means we probably won't visit as much as we'd like :( read more

Amazing ice cream and amazing waffle cones! Customer service was amazing as well. Super friendly and by far the best ice cream in Rva

I had never heard of Jeni's before it opened in Carytown, but it might be one of my new favorite ice cream shops! The flavors are absolutely fantastic and so creative; not just the standard options that you can find anywhere else. Some of my personal recommendations are Brambleberry Crisp with chunks of berries and streusel, Salted Peanut Butter with Chocolate Flecks, and Gooey Butter Cake with actual pieces of cake and caramel swirls. Even the non-dairy flavors like Lemon Bar are perfectly creamy every time; no watered-down taste, ice crystals, or overwhelming coconut flavor like a lot of other dairy-alternative ice creams. Jeni's is more pricey than grocery stores brands, but it's not outrageous compared to other boutique options in the area. Their standard serving is two large scoops and a piece of freshly baked waffle crisp for about $7. They also offer ice cream flights of up to 10 flavors, waffle cones and bowls, pints, and 12-packs of half pints to go. The shop is very cute and the staff have always been really friendly. The space is bright and clean, there is party bunting on the ceiling, a jug of water for customers to help themselves, and a legible board with all their current flavors. There isn't any seating inside, but there are a few benches on the sidewalk outside. The entrance also has a wheelchair ramp for those worried about accessibility. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Favorite ice cream spot! Love the non traditional ice cream flavors. Servers are always so sweet and helpful, even during their busy times.

This is Richmond's first Jeni's, and despite how often I travel to the DMV, I've yet to try Jeni's at one of their shops until now. I've tried their pints as sold at Whole Foods but never thought much of them. I think they're delicious; however, it was never a brand of ice cream I craved. My store experience wasn't too different than my Whole Foods experience. The ice cream tastes the same no matter where purchased. The advantage you have in the store is being able to sample the flavors before you buy and getting a waffle bowl/cone which are soooo oh oh oh fresh and tasty. Also, we tried the Pink Champ, described by Jeni's as "our first-ever sparkling beverage made specially to pair with ice cream. It's a flavor enhancer. Palate cleanser. And an all-around interesting drink Akin to a seltzer, less sweet than a soda, and with a refreshing tart edge, Pink Champ helps all the nuances of our flavors truly shine." I couldn't agree more with the description. It's definitely accurate. The tartness and lightness contrasts, balances, and well complements the ice cream. There was no indoor or outdoor seating, so we sat outside at a nearby restaurant on their patio. On the side of the Jeni's building (it's on the corner of Cary and Nansemond), there is a low wall you can probably fit around 3-4 people on and a city bench, but it's sad that Jeni's doesn't have at least one table outside or inside. The seasonal/temporary Brown Sugar Pop-Tart flavor was only available by the pint, so I took it home and tried it later. It tastes as awesome as it sounds! If you think the Brown Sugar Pop-Tart is one of the best flavors (which it IS ), you'll love the ice cream. The ice cream itself could've used more filling, but I think that's the case with all of Jeni's flavors (where applicable). read more

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Jeni's is a personal favorite, and i grew up coming here in Ohio. They have a wide variety of special flavors, my favorite being gooey butter cake BY FAR! if you haven't tried it yet you're missing out. They are a little pricey, but you can't get some of these flavors anywhere else. When i came to this location, the workers were super kind and let me try many of the new flavors before deciding on which one to get. The shop was very clean, and there was hardly any wait at 2pm on a Thursday! read more

Jeni's Splendid Ice Creams - Buttercrisp Waffle Cones - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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It's obvious this ice cream is the bee's knees! Baby, it's also the cat's meow! Fresh--of course it is! It's Jennie's! If you have ever paid $7+ for a pint on the grocery store, then you KNOW getting it fresh is an entirely new experience. Who lets you sample and with actual sample size little spoons? Jennie's! Who makes your want to close your eyes and throw you head back in pure ecstasy? You guessed it--Jennie's! I know, I know--you are going to argue Bruster's or ColdStone, or even Blue Bell has the best ice cream...I challenge you to go or buy Jennie's ice cream. I PROMISE you...nothing is better than this ice cream right here. In fact, I will sit right here until you go and see for yourself what I'm talking about. Go ahead...I'll wait... read more

I am a Jeni's stan and have been for 7 or 8 years. I moved to Richmond about a year ago and was SO sad when I realized that they didn't have a Jeni's. So you can only imagine my excitement when I learned a location was opening here. Unfortunately. My first couple visits were not so great and on one of them, I ended up leaving without even getting anything. "Why?" you ask!? Well because they scoop small. And by small, I mean TINY. And i You're paying like $7 or $8 for ice cream, then being charged $1.50 on top of that for a waffle cone, just for the scoops to drop inside to the bottom. On what earth do you have to eat CONE first in order to get to the ice cream?? IDK, Maybe toddler scoops are a new company standard, but like I said - I've been a customer for years, and visited shops in different cities/states and *never* ever ever complained about scoops until RVA. They also don't have seating, or even a counter to stand at and the area of Cary Town where they're located doesn't have very many benches. So you get your ice cream and have no choice but to stand or walk with it. But Isaac is amazing! Such a sweet and kind soul. read more

Having just been to Gelati Celesti the day before, it was hard not to compare the two. I paid $7 for what is shown in the picture, probably 2/3 of the size I'd expect. The ice cream was pretty yummy, but I don't see myself returning anytime soon. Fun flavors though! I got butter cake and milky chocolate. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

On my most recent visit I ate my ice cream too fast to take pictures! One of my favorite things about Jeni's is their seasonal picks. This visit I got the white chocolate peppermint (peppermint bark) and the seven layer bar (reminiscent of Samoa). Both were delicious. Jeni's always feels like attest and there I never any pressure! The staff quickly offers samples and provides a great description of each ice cream. Although our Jeni's doesn't have any seating, there are some benches outside. read more

I've had Jeni's before in DC, and I've been obsessed ever since. Once I saw Jenis open in Cary town, I ran and brought my sister and nephew. On a Sunday afternoon, it wasn't crowded at all. *Please take note that there isn't seating inside, and there is limited seating outside. They allow you to taste test the different flavors. I love the variety of gluten-free ice cream. I told the lady serving me I was gluten intolerant, and she still offered me a cone. I reminded her I couldn't have my ice cream in them due to the gluten. She stated she was "pretty sure" they were gf and double-checked her binder and realized they were vegan not gf. An honest mistake, but if I were someone who didn't know any better and got the cone, it could have been a more serious matter. My sister and nephew loved the ice cream but definitely a bit pricey. Jeni's is a special treat kind of place, maybe every few months when you want to splurge. Regardless I'd continue to recommend to friends and family. read more

Jeni's Splendid Ice Creams - Ooey gooey butter cake and brown butter almond brittle ice cream - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

The ice cream is undoubtedly delicious (I got the gooey butter cake and Texas chocolate sheet cake), but the flavors/options were limited when I visited, and the small/standard was one scoop for ~$8. Way too expensive for a small scoop. It was worth trying, but I won't be returning. Go to Scoop for more and cheaper options! read more

Jeni's Splendid Ice Creams - They look bigger here, but this was two 1/2 scoops for ~$8. Texas Sheet Cake (DF) on left and Gooey Butter Cake on right. - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

Not impressed with Jeni's at all. Considering it's a chain it doesn't surprise me though. Their Ice cream is just straight up bland. I could barely taste any flavor at all. I also saw a lot of people standing inside crowding around eating their ice cream as there's no seating available inside or outside as of now (March 23'). Considering the price ($17 for 2 waffle cones with two small scoops) and flavor I probably will not be returning and I'm sure others might just do the same. PROS: none CONS: - Overpriced - No flavor/bland - No indoor/outdoor seating (as of March 23') read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

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Listen I've had ice cream before. I've had the basic flavors. I've had gelato, froyo, sundaes and everything in between. It takes a lot for me to go "wow this is new" and Jeni's did just that. They had a slew of unique and creative flavors that I had never seen before. Their waffle cones were made fresh and were absolutely delicious. The person helping me spent nearly 5 minutes talking me through the options, letting me sample different flavors while I indecisively stared at all of my options. Overall the ice cream itself was not the softest, most delicious ice cream I have ever had but there was so much there for me to try, I cannot wait to go back. read more

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I've had Jeni's up in NOVA so I definitely wanted to check out their new branch in RVA. I went during their grand opening to get some free ice cream. I know it may not be the most representative of a typical customer's experience, but I wanted to highlight the ice cream flavors I got to try! The salted peanut butter with chocolate chunks is still my favorite because they do a great job balancing the sweet and savory flavors! The chocolate chunks are also a great addition as they aren't too sweet but balance out the nutty profile. The darkest chocolate was also pretty solid for me, but I can see how others might find it too bitter. The brown sugar almond brittle was another surprise for me! I loved how it tasted like almond milk (and almost like a traditional chinese almond dessert). The brown sugar/caramel swirls were a nice complement to the almond-y base flavor. I got my ice cream scoops in a waffle bowl and immediately recognized the subtle cinnamon flavors in their crispy waffle cones/bowls. You can just smell the buttery waffle flavors as soon as you walk in the store!! The opening event was much more organized that I had expected and staff were very friendly. The staff had to serve 150+ free customers so I think it speaks to how patient and professional the staff members are! read more

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LOVE THIS PLACE! The gooey butter cake ice cream is top three best ice cream I've ever had. The Ted Lasso themed biscuits with the boss ice cream was delicious too. Oh and the cone, sooo good. I can't wait to return to try more flavors! (My only complaint would be no seating inside or outside but hopefully that comes with time!) read more

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Clean new business. Flavors are good. Staff were fine. I hate to say the first visit was a bit of a flop. I got the saddest looking two scoops of ice cream I've ever seen. The person with me, their cone looked fine. Not sure why I got half of what they got. #wompwomp Sorry, it's hard to give a good tip after this transaction when I feel I well overpaid for my cone. read more

While The Ice cream was good, the prices were not. I expected a bit more for the price.

To be honest, the price for the amount could be better. It's so good though. The texture.. Lord help me. They also give you a piece of waffle cone if you just get your ice cream in a cup and it just makes the experience that much better. I tried this place for the first time last week and I've already been back. High quality stuff read more

The ice cream was great and the staff was so friendly! I got the milkiest chocolate and as someone who usually finds chocolate ice cream too rich, it was the perfect balance! They even had a richer chocolate option for those who want it so it's nice the appeal to both crowds! My only issues are the price; it seemed rather pricey and it would be nice if they had a single scoop option! It would also be nice for a there to be seating! Over all it was a good experience! read more

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Loved it. I tried the jelly donut, milk chocolate, and butter cake. I don't even like jelly donuts at all. The ice cream tastes high quality. They also had a variety of flavors in pints. We will definitely visit again when in the area! read more

Jeni's Splendid Ice Creams - 3 flavors; jelly donut, milk chocolate, and butter cake - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia

There's so denying the ice cream itself and the waffle cone is delicious! It's a beautiful shop as well. And I like that they offer dairy free flavors that don't taste like they are. I got the Texas Sheet Cake flavor and it was amazing. Although it was mostly cake over ice cream and a very small portion. The woman behind the counter scooping didn't seem very happy which is not the vibe in an ice cream shop. I felt like I inconvenienced her looking at the flavors. They have quite a few. I will say this place is incredibly expensive. I got a small waffle cone and a pint for 21 dollars. A pint is 12!! I feel a little cheated money wise. There's a lot of just as good ice cream places in the area where you can get more for less. Also- the ice cream is across the street at Kroger, 6 dollars for a pint. Why is it so much more at the store?! read more

FINALLY a place that has DELICIOUS dairy-free ice cream!! We stopped in here one Friday afternoon and we were not disappointed. I had a scoop of the Texas Sheet Cake (dairy free) in a sugar cone and it was decadent and chocolaty and amazing. My daughter ordered a scoop of the Strawberry Buttermilk in one of the signature waffle cones, she said it tasted homemade and she gobbled it up. I love that they sell all their flavors in pint containers so you can take it home, yes please! We'll definitely be back! read more

My boyfriend and I paid our first visit to Jeni's ice cream tonight. We were pleased to see that the shop was clean and orderly. Staff were pleasant to deal with, had positive attitudes and that the environment was just generally welcoming. The menu included a wide array of very eclectic flavors, most of which we had never tried before. I opted for a "Standard" two scoop cup, my flavors of choice were brown butter almond brittle and salted peanut butter with chocolate flecks. The ice cream was very flavorful yet light and not overly sweet. My boyfriend made a similar choice for flavors and spoke highly of the quality of their waffle cones. We will absolutely be returning! read more

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The flavors Jeni's offers are just out of this world as well as the actual ice cream. I recommend the ice cream. However, I am leaving 4 stars because for the price of the ice cream, the scoops were horribly small. The ice cream scoopers weren't the friendliest and seemed to just be annoyed. Ice cream 10/10. Service and bang for your buck isn't great. read more

Jeni's Splendid Ice Creams - Ice Cream & Frozen Yogurt Near Me - Richmond, Virginia