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    Jeni's Splendid Ice Creams

    3.9 (61 reviews)
    Closed 11:00 am - 12:00 AM (Next day)

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    Recommended Reviews - Jeni's Splendid Ice Creams

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    Standard Gooey Butter Cake and Double Dough x2
    Connie T.

    Jeni's ice cream is so good. I've been to this location a few times as well as other states and it never disappoints. It is a bit pricey but worth it. The employees are always friendly and welcome trying the flavors. They also take the time to describe the flavors as you're trying them. My favorites are the double dough and gooey butter cake. They're both on the sweeter side and decadent. I do wish they would label the menu with common allergens. The only way to tell without asking is by reading the descriptions on the little flavor cards on the display case, which you can't see until you're up to order. It'd also be nice to have seating either indoors or outdoors.

    Grisel L.

    Let me begin by saying that they're opened until midnight unlike some of the places down the road. I love Carytown, but some places close too early. So if you're in the mood for ice-cream and it's late, they'll be open and they have parking right in front of their establishment. When you come in, the place is spacious, bright and they have lots of flavors to choose from. I decided to go with their 3 scoops that comes with a piece of waffle. I honestly don't remember which flavors I had, but what I do remember was that they all tasted amazing and I ate them all. Also, you can always ask for a taste test before committing to a flavor. I just sat in my car and enjoyed the ice-cream because they don't have a place to sit. I remember one time, I crossed the street and found a bench, but that's when I went in the daytime. I definitely recommend this place. Their ice-cream has good, quality ingredients and super unique flavors.

    Kristina J.

    Popped into Jeni's for the first time seeking an after dinner treat and was pleasantly surprised! The staff was very nice and walked us through the options, thoroughly explaining the half scoop offerings, which allows you to get multiple flavors without committing to a lot of ice cream The inside was very colorful albeit a bit small. They had multiple flavors available which felt very exciting and offered unlimited samples. I was excited to see that they offered dairy free options but there were only 2 offerings (Texas sheet cake and Lemon Bar). Compared to the 12 other flavors, I wish there was maybe 1 or 2 more dairy free options to really feel like I had more choice. I ended up getting a standard double half scoop of Texas sheet cake on a waffle cone which was absolutely delicious! It is a very decadent flavor, creamy and rich all of the things good ice cream should be. My partner also got a standard of cookie dough on a waffle cone and shared that it was also phenomenal. It did ring us up at just under 20 dollars for two cones which was quite pricy. Due to the lack of seating, I couldn't justify this being a consistent go to spot since it is both expensive and lacks being able to enjoy the ambience to support it. However, I think this is great once in a while treat spot if you're into the unique flavor offerings they have. I could also see this as a lovely spot to try a flavor before committing to a pint which they also offer here. The ice cream is phenomenal, at this price point though I'd love to see some seating areas to enjoy the colorful atmosphere.

    Jeni's take home flavors
    LaWanda M.

    I love Jeni's ice cream. I ate my ice cream so quick I forgot to take a picture but I ordered my fav the brown butter almond brittle. It was perfect on Saturday because the weather was sooo nice. We will definitely go back again.

    Spring 2025 flavors
    Nikki J.

    I was skeptical of another chain place when Jeni's came to town, but I am hooked. It is a bit pricey, but OMG the flavors are very yummy. And, they have a seasonal rotation with a few staples, so you'll never get bored. Staff is always nice in explaining flavors and which would go well together. And I almost always get my scoops in the buttercrisp cone -- mouth watering! Make sure to sign up for the rewards program!

    Daniel S.

    Starting off strong - the moment you walk inside you're greeted by friendly faces offering samples of the well over a dozen flavors the offer. Having tried a number of them, I can say that all the ice cream is well made and flavorful with selection relying on personal taste in the moment. On my last trip I went for a fruit-forward selection of 3 flavors: Sparkling Cherry Pie, Brambleberry Crisp, and Wildberry Lavender. As a berry fan I enjoyed each ice cream, however the texture wasn't my favorite as you could occasionally feel small ice crystals in the jams mixed into the ice cream. Three half scoops of ice cream will run you $7.95, which is a bit more expensive than other shops nearby but not so expensive that the treat didn't feel like a value. A waffle cone or bowl will add an additional $1.55. The waffle cones are a bit more salt forward than I like, so I'd likely avoid in the future. The space doesn't have any seating inside so if you'll need to find somewhere outside to eat. There are some benches on the same block so it shouldn't be hard to find a place to sit.

    Coffee Coffee With Cream & Sugar and Honey Vanilla Bean Buttercrisp Waffle Wedge
    Cherayna T.

    Jeni's ice cream was amazing. They have an array of flavors that it was so hard to choose what to get. However, you're able to sample any flavor you want and the service was amazing. The ambience of the ice cream parlor is so cute and colorful. I love the artwork throughout the building. Definitely recommend 10 out of 10.

    Iced Molasses Gingerbread
    Gregory F.

    Moved here from Columbus, OH - the birthplace of Jeni's Ice Cream - and so when someone told me that "the best ice cream in Richmond is Jeni's Splendid Ice Creams" I initially scoffed at them because it wasn't what I expected to hear... since then, I've tried a lot of the local spots, which are great too - but finally caved on giving Jeni's another go and was promptly reminded why they truly are the best. The Iced Molasses Gingerbread flavor is an instant hit - not too overpowering, but so wonderfully sweet and tangy in every bite. I would eat it every night if I could. Honestly 10/10.

    Coffee and Gooey Butter Cake
    Menghai T.

    I came here for some desert after dinner and they had a bunch of interesting flavors to choose from. The staff were very friendly and allowed us to sample and flavor we wanted. I sampled the salty Carmel, gooey butter cake, and coffee. I ended deciding on getting a standard which is two scoops of coffee and butter cake. I was definitely surprised and disappointed by the portion of that scoop, definitely small and expensive for what you get. Two small scoops ended up costing $7, but the ice cream was still a nice treat to end my night on. I would probably try other ice cream spots before coming back here. Food: 7.0 Staff/service: 7.0 Value: 4 Overall: 6.3/10

    Haley Alyssa J.

    I had never heard of Jeni's before it opened in Carytown, but it might be one of my new favorite ice cream shops! The flavors are absolutely fantastic and so creative; not just the standard options that you can find anywhere else. Some of my personal recommendations are Brambleberry Crisp with chunks of berries and streusel, Salted Peanut Butter with Chocolate Flecks, and Gooey Butter Cake with actual pieces of cake and caramel swirls. Even the non-dairy flavors like Lemon Bar are perfectly creamy every time; no watered-down taste, ice crystals, or overwhelming coconut flavor like a lot of other dairy-alternative ice creams. Jeni's is more pricey than grocery stores brands, but it's not outrageous compared to other boutique options in the area. Their standard serving is two large scoops and a piece of freshly baked waffle crisp for about $7. They also offer ice cream flights of up to 10 flavors, waffle cones and bowls, pints, and 12-packs of half pints to go. The shop is very cute and the staff have always been really friendly. The space is bright and clean, there is party bunting on the ceiling, a jug of water for customers to help themselves, and a legible board with all their current flavors. There isn't any seating inside, but there are a few benches on the sidewalk outside. The entrance also has a wheelchair ramp for those worried about accessibility.

    Buttercrisp Waffle Cones
    Tarissa W.

    Jeni's is a personal favorite, and i grew up coming here in Ohio. They have a wide variety of special flavors, my favorite being gooey butter cake BY FAR! if you haven't tried it yet you're missing out. They are a little pricey, but you can't get some of these flavors anywhere else. When i came to this location, the workers were super kind and let me try many of the new flavors before deciding on which one to get. The shop was very clean, and there was hardly any wait at 2pm on a Thursday!

    Entrance
    Ry L.

    This is Richmond's first Jeni's, and despite how often I travel to the DMV, I've yet to try Jeni's at one of their shops until now. I've tried their pints as sold at Whole Foods but never thought much of them. I think they're delicious; however, it was never a brand of ice cream I craved. My store experience wasn't too different than my Whole Foods experience. The ice cream tastes the same no matter where purchased. The advantage you have in the store is being able to sample the flavors before you buy and getting a waffle bowl/cone which are soooo oh oh oh fresh and tasty. Also, we tried the Pink Champ, described by Jeni's as "our first-ever sparkling beverage made specially to pair with ice cream. It's a flavor enhancer. Palate cleanser. And an all-around interesting drink Akin to a seltzer, less sweet than a soda, and with a refreshing tart edge, Pink Champ helps all the nuances of our flavors truly shine." I couldn't agree more with the description. It's definitely accurate. The tartness and lightness contrasts, balances, and well complements the ice cream. There was no indoor or outdoor seating, so we sat outside at a nearby restaurant on their patio. On the side of the Jeni's building (it's on the corner of Cary and Nansemond), there is a low wall you can probably fit around 3-4 people on and a city bench, but it's sad that Jeni's doesn't have at least one table outside or inside. The seasonal/temporary Brown Sugar Pop-Tart flavor was only available by the pint, so I took it home and tried it later. It tastes as awesome as it sounds! If you think the Brown Sugar Pop-Tart is one of the best flavors (which it IS ), you'll love the ice cream. The ice cream itself could've used more filling, but I think that's the case with all of Jeni's flavors (where applicable).

    Sydney S.

    Having just been to Gelati Celesti the day before, it was hard not to compare the two. I paid $7 for what is shown in the picture, probably 2/3 of the size I'd expect. The ice cream was pretty yummy, but I don't see myself returning anytime soon. Fun flavors though! I got butter cake and milky chocolate.

    Ooey gooey butter cake and brown butter almond brittle ice cream

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    While The Ice cream was good, the prices were not. I expected a bit more for the price.

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    Ask the Community - Jeni's Splendid Ice Creams

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