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    Cold Stone Creamery

    2.5 (45 reviews)
    Open 10:00 am - 10:00 pm
    Updated 2 months ago

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    Happy Bithday?
    Sarah F.

    I called on Sunday to order a cake for Thursday since their online ordering system didn't accept gift cards. I gave the associate all the details, everything was set. It was nice that I wouldn't be baking it all myself -- I'm a cake decorator. On Thursday, I call the store and ask if my cake is ready, the guy says, "yep, it's ready!" And I said -- don't you want my name and maybe phone number so you can check to see if my specific cake is ready? He goes, oh, so you want to place an order? We can't have a cake ready by today. I was thoroughly confused. I told him I already ordered a cake and wanted to get it. He then said it was ready -- again without asking my name. I specifically asked him to check before I drove 20 minutes to get it. He takes my last name and goes to check. He asked me what flavor it was and I let him know -- then he says he found the order and the cake was in fact ready. Great! I drive across town, get to the store, the cashier brought the cake out and I looked under the order form while she rang me up -- the cake says Happy Bithday -- there isn't an "r" in the lettering. It looks pretty obvious and/or bad? $40 for a cake where "birthday" is spelled incorrectly? The cashier says "it's just a small r" hoping I will accept that answer. I took the cake and left, I wasn't going home empty handed for my husband's birthday. The cake itself was alright. The ice cream is fine, a little mushy even when it's in the freezer. The cake part is dry. It was fine, but I won't order a cake here again.

    The Pie Who Loved Me!
    Jing W.

    So sad "The Pie Who Loved Me" is no longer a Cold Stone Classic...it is my absolute favorite and will have to knock down their rating a star for killing their best flavor. Very pleased the CSR must have been on staff for a while because he knew how to make it. Otherwise, Cold Stone Creamery is awesome! There is usually always someone inside looking for a cold cream treat...for reference, it is 11 degrees and there are about a dozen people getting ice cream less than 30 minutes before close.

    Generic suburban storefront
    Matt W.

    Time has not been kind to this Cold Stone Creamery location. For a while, it was the next great thing - there always were long lines of families anxious to get their butterfat and sugar fix. The buzz has faded and now those same families flock to the local froyo joints to get their frozen dairy fix. I stopped by this weekend while shopping at Greenway Station and found the store devoid of patrons. I know it's been a long, cold winter, but we Wisconsinites love our ice cream and Babcock Hall was standing room only when I visited later that same day. So why does my ice-creaming loving family now generally eschew Cold Stone? * Texture - I really prefer a firm scoop of ice cream and that's not what you get at Cold Stone. The texture is far too gooey for my liking. It's not terrible, but I much prefer the denser texture of the product at Babcock Dairy or The Chocolate Shoppe any day of the week and twice on Sunday. The other textural problem is that Cold Stone ice cream melts too fast, so bring a gross of handi-wipes when bringing the kiddos here. * Flavor - The ice cream here is too sweet. At Cold Stone, it is all about excess, whether it be about the butterfat content, the sugar content or the oversaturated flavorings. Again, it's not terrible, but it's just not my cup of tea. * Serving Size - The theme of excess carries over to the over-the-top serving sizes. While I am not a huge fan of froyo, at least I can control my serving size when I visit the near-by Menchies or Orange Leaf. In addition, while I'm on the topic of serving sizes, can I just add that I detest the cutesy "Like It", "Love It" and "Gotta Have It" serving size names. * Service - When the place first opened, the staff was energetic and responsive. I admit it was hokey, but I kinda liked the dorky songs they sang when you left a tip. But now, a trip to Cold Stone is more like visiting a gulag. Leaving a tip rarely triggers a response, much less a chorus of "Ice cream, baby" sung to the tune of Ice, Ice Baby. My other pet peeve is that the tables always seem to be sticky, thanks to the soupiness of the ice cream. It's really kind of a depressing place to visit now. * Pro tip: If you have a peanut allergy, have them clean the stone before they mix your ice cream or you risk cross contaminating your treat. (I learned that the hard way.)

    Mud pie mocha

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    Ask the Community - Cold Stone Creamery

    Review Highlights - Cold Stone Creamery

    My fav is the Cookie-Doughn't You Want Some, with some brownie bits added in for good measure.

    Mentioned in 2 reviews

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    Cold Stone Creamery - icecream - Updated May 2026

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