You can never go wrong at Cold Stone. The ice cream is simply the best. Thick and creamy. You can tell the second you enter the shop. Your nostrils are hit with the wonderful smell of ice cream and waffles. (They gotta make a candle with that scent!) And the creations are literally endless. Whatever combination you can think up, they can put it in a cup. The servers were courteous and quick to whip up the creations. My fav is the Cookie-Doughn't You Want Some, with some brownie bits added in for good measure. Great place to go for cool desserts on a hot summer day, or to simply satisfy your sweet-tooth. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Middleton, Wisconsin

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I stopped by on a weekday afternoon. There were very few customers at that time. I went for my favorite flavor - coffee lovers. It was good as always. It melted a little bit more than I would like though. Peanut butter excellence was my other item. That was an excellent flavor as well. read more

Cold Stone Creamery - Peanut butter cup perfection - Ice Cream & Frozen Yogurt Near Me - Middleton, Wisconsin

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About four years ago I had a customized cake ordered and delivered successfully. Things must've gone far downhill, because I tried for a day on the website to order a custom cake and kept getting a baffling error that said "Error, please make a selection for End of Item." I tried on Chrome on the computer, chrome on my phone, the app, remade the cake twenty times, received this same error that would never let me add the cake to the cart, though the button was indicating it was complete. I need the cake in 2 days, so I want to give 24 hours in advance, I called the store. The worker who picked it up was fine and polite, but the manager... He didn't listen, and just repeated "Yes you can order online." I know the staff probably don't have control over the app. But holy crap this guy did not listen. He just spoke over me repeating that "Yes you can order online." I wanted to see if I could order a delivery on the phone but he just... kept doing that online repeat. I once again repeated "But can I order on the phone?" He said "But you'll have to pick it up." At that point I said "sorry" and hung up. In the end I did discover that... custom cake orders online are broken, but the pre-made ones worked. But this was a special cake so it was a disappointment. This is mostly due to the poor communication. And the crap app read more

They are supposed to close at 10pm, and my friends and I drove over as fast as we could at 9:45pm....and the doors were already shut and locked. The young employee gave us the death glare then went back to looking at her phone. Refusing to let us in. Lost a lot of customers. read more

Total sh*t show. Employees yelling at each other. Cashier didn't know how to run register. 4 staff members could bare handle 6 ice cream orders. No one cared that the napkin dispensers were empty. read more

I called on Sunday to order a cake for Thursday since their online ordering system didn't accept gift cards. I gave the associate all the details, everything was set. It was nice that I wouldn't be baking it all myself -- I'm a cake decorator. On Thursday, I call the store and ask if my cake is ready, the guy says, "yep, it's ready!" And I said -- don't you want my name and maybe phone number so you can check to see if my specific cake is ready? He goes, oh, so you want to place an order? We can't have a cake ready by today. I was thoroughly confused. I told him I already ordered a cake and wanted to get it. He then said it was ready -- again without asking my name. I specifically asked him to check before I drove 20 minutes to get it. He takes my last name and goes to check. He asked me what flavor it was and I let him know -- then he says he found the order and the cake was in fact ready. Great! I drive across town, get to the store, the cashier brought the cake out and I looked under the order form while she rang me up -- the cake says Happy Bithday -- there isn't an "r" in the lettering. It looks pretty obvious and/or bad? $40 for a cake where "birthday" is spelled incorrectly? The cashier says "it's just a small r" hoping I will accept that answer. I took the cake and left, I wasn't going home empty handed for my husband's birthday. The cake itself was alright. The ice cream is fine, a little mushy even when it's in the freezer. The cake part is dry. It was fine, but I won't order a cake here again. read more

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I went to Coldstone today and ordered my fav Mud Pie Mojo. I mentioned the ingredients that go in it and asked him to please put them all in because last time 3 ingredients were missing. I wasn't mad or upset I just wanted it with what they say is in it. I told him that I thought the employee was new so no big deal. The man I spoke to told me another time I was there that he was the owner. After I mentioned the previous trip he said "so you want it all in there". I said yes and listed off the ingredients. I've been in customer service most of my life so I was shocked when he didn't say some kind of sorry. I didn't want anything for free I just wanted what I ordered. I walked and ate my ice cream. It's supposed to have almonds in it. The nuts were not almonds, maybe pecans or walnuts. I won't say I'll never go there again because it's delicious, but I wonder if they'd let me make it myself. read more

Cold Stone holds a lot of memories for me when I was back in grade school. It would be the ultimate treat to get one of their ice creams and seem them make it right in front of you. The ice cream is definitely indulgent! Super creamy and dense. The ice cream is sweet, so I feel extra appreciative of the sizing options as I usually go with the smallest (I like it) size. I like how toppings are crushed right at the moment so they are larger chunks. I go to Cold Stone for when I have a cookie or chocolate fix so my go-to creations are the Dough For It, Chocolate Devotion, or Cookie Minster. read more

Best ice cream. Best experience for kids. My kids got extra Mix on the ice cream so they both were very happy. Place small very clean. We came early Before store time and the store was open read more

The restaurant is filthy, the ice cream tastes old and expired. The manager is rude, and the service is lackluster. It took me nearly 15 minutes of waiting for an employee to even come out and serve me. The bathrooms are dirty with a strong smell of urine and feces. Overall this creates a family unfriendly environment. Do not bring your kids here! My two sons got very sick the day after eating the ice cream. read more

This place is fucking disgusting. Do not eat here. I watched whatever grown man working behind the counter make a cake with his bare hands; no gloves. at all. I had come in, and it wasn't too busy so I decided to sit down and eat by the window but noticed him putting together a tray that I can only assume was a cake; with his BARE HANDS. It does not matter if he washed them- eating food that was made by someone's bare hands does not promise cleanliness. I can only assume he makes every single cake this way. There is also a crack in the floor by the front door that is filled with ants. I looked down by my foot because I had dropped a napkin and was met with a giant hoard of ants approaching my table. That was my queue to leave. read more

Our visit today to Cold Stone Creamery in Middleton was our best experience. The two gentleman serving the ice cream were very nice, respectful, patient and masters of the ice cream concoctions. Thank you for a great night cap to our Valentine's Day. Oh! And the ice cream was DELICIOUS! read more

don't eat here. i used to work here, all of the positive reviews are fake. they are forced upon the employees by the manager, i recognize the names. he purposefully makes them write false reviews to hide the fact that he can't run a business well. he can hardly keep employees with his temper and lack of respect. i regret working here. the management is horrid, as well as the cleanliness of the entire store and its product. cakes are made barehanded, and the place is crawling with insects. he steals money from his employees, he does not care for their well being. take it up from a former employees perspective, do not eat here. all of the negative reviews are true. treat the employees with respect, they are underage mostly, overworked, and underpaid. read more

When I arrived the first thing I noticed was how badly it smelled of cleaning ingredients, my appetite was ruined immediately. I walked up the the ordering station and as I am looking at my options I witness the owner of Coldstone Creamery stick his hands into the garbage without any gloves on, he was pushing down the trash not picking something out. He noticed me and came to get my order without gloves or washing his hands. It is already disgusting to serve me without gloves but after sticking his hands in the garbage is unacceptable. I have a peanut allergy and I broke out in hives later that night, I wonder why. I am VERY upset with this establishment. I will be considering SUING because now I am traumatized. I also saw him after take his coworker into the back and yell at her for unwrapping chocolate too slow, she came out crying. I also noticed some bugs flying around the bananas, again, unacceptable. This place either needs to be shut down or needs a new owner/ needs new management. I feel so much empathy towards the young female who was working with him, I assume all day putting up with his abuse. The owner is not pleasing, rude, and did an insanely bad job at mixing my ice cream, why am I paying so much for such terrible service and such a bad interaction. He should of had to pay for my EpiPen. -Very unsatisfied customer, if I could give this place zero stars I would. Had to share my experience and spread the word. read more

the young lady with curly hair who served me on Sunday was quite rude, so rude in fact that I ended up having to make an entire yelp account just to make it known. she made a mistake with my ice cream and the other woman working apologized on her behalf and mentioned she was new, but regardless of that I think her customer service is unacceptable. She also ended up coating my entire debit card in melted ice cream, gave me a dirty spoon, and didn't give me the right change. read more

Nice little place, came in today to get some ice cream the prices felt a little high but the tall guy with black hair working their was super nice and helped me decide on something. (It was great!) On the other hand side their was another (shorter) guy walking around the back of the shop giving me a mean look. Overall would recommend as a place to come with friends but some of the employees could be nicer as I was only greeted by one person. read more

Time has not been kind to this Cold Stone Creamery location. For a while, it was the next great thing - there always were long lines of families anxious to get their butterfat and sugar fix. The buzz has faded and now those same families flock to the local froyo joints to get their frozen dairy fix. I stopped by this weekend while shopping at Greenway Station and found the store devoid of patrons. I know it's been a long, cold winter, but we Wisconsinites love our ice cream and Babcock Hall was standing room only when I visited later that same day. So why does my ice-creaming loving family now generally eschew Cold Stone? * Texture - I really prefer a firm scoop of ice cream and that's not what you get at Cold Stone. The texture is far too gooey for my liking. It's not terrible, but I much prefer the denser texture of the product at Babcock Dairy or The Chocolate Shoppe any day of the week and twice on Sunday. The other textural problem is that Cold Stone ice cream melts too fast, so bring a gross of handi-wipes when bringing the kiddos here. * Flavor - The ice cream here is too sweet. At Cold Stone, it is all about excess, whether it be about the butterfat content, the sugar content or the oversaturated flavorings. Again, it's not terrible, but it's just not my cup of tea. * Serving Size - The theme of excess carries over to the over-the-top serving sizes. While I am not a huge fan of froyo, at least I can control my serving size when I visit the near-by Menchies or Orange Leaf. In addition, while I'm on the topic of serving sizes, can I just add that I detest the cutesy "Like It", "Love It" and "Gotta Have It" serving size names. * Service - When the place first opened, the staff was energetic and responsive. I admit it was hokey, but I kinda liked the dorky songs they sang when you left a tip. But now, a trip to Cold Stone is more like visiting a gulag. Leaving a tip rarely triggers a response, much less a chorus of "Ice cream, baby" sung to the tune of Ice, Ice Baby. My other pet peeve is that the tables always seem to be sticky, thanks to the soupiness of the ice cream. It's really kind of a depressing place to visit now. * Pro tip: If you have a peanut allergy, have them clean the stone before they mix your ice cream or you risk cross contaminating your treat. (I learned that the hard way.) read more

Cold Stone Creamery - Generic suburban storefront - Ice Cream & Frozen Yogurt Near Me - Middleton, Wisconsin

I'm a huge fan of Cold Stone - I've loved it since I was a teenager... but tonight was the worst experience I've ever had. My husband is out of town and I wanted to do something fun with our toddlers, so I talked up the ice cream experience to them in great length. We drove 15 min in the bad weather because I specifically wanted them to have fun sampling and choosing their own ice cream as opposed to ordering it for them from a drive through. Neither of them have been to an ice cream shop before, and my oldest was beyond excited. We got there and the one employee working was in the back on her cell phone. She made eye contact with us and then walked farther into the back so that she was essentially out of view. I assumed she would wrap up her call, but she didn't. Five minutes passed, then ten, and my kids became impatient. My oldest had already picked out the flavors she wanted to try, and we were were anxious to order. Now fifteen minutes passed, and the employee clearly did not plan to end her phone call. I told my kids that we were going to have to leave, and both began to cry. I glanced over my shoulder and saw the employee walk to the doorway and peek around it to watch us leave as she continued to talk on her phone. Disgusted does not even begin to describe the way I feel about the entire experience. It has been hours since we came home and my daughter is STILL talking about it! Horrible, horrible, horrible customer service. If I could give them 0 stars, I would. read more

So sad "The Pie Who Loved Me" is no longer a Cold Stone Classic...it is my absolute favorite and will have to knock down their rating a star for killing their best flavor. Very pleased the CSR must have been on staff for a while because he knew how to make it. Otherwise, Cold Stone Creamery is awesome! There is usually always someone inside looking for a cold cream treat...for reference, it is 11 degrees and there are about a dozen people getting ice cream less than 30 minutes before close. read more

Cold Stone Creamery - The Pie Who Loved Me! - Ice Cream & Frozen Yogurt Near Me - Middleton, Wisconsin

Not sure why this place has such horrible reviews. It's not bad. Services is decent and the ice cream tastes good although it's a little over priced. Not sure id stop here very often I do prefer orange leaf to here. read more

Cold Stone Creamery - Mud pie mocha - Ice Cream & Frozen Yogurt Near Me - Middleton, Wisconsin

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We are have ice cream with vanilla at cold Stone Creamery Order a lyft It is too much snow In the driveway Going get Creighton to get ready for school read more

Honestly, Cold Stone has the best ice cream I've ever had. Maybe I don't get out much, but this stuff is fantastic. This particular location always comes through - it's clean, the staff are friendly, and they are very accommodating (throwing some take-home concoctions in the freezer while we eat our current order in the store). We never get Cold Stone without a coupon, however. Yes, it's fantastic, but expensive. Various coupon books (Entertainment Book, maybe the Bucky Book?) will provide BOGO coupons, or buy one, get one $.99. That helps. Favorites include: Me: "Strawberry Shortcake" (made with cake batter ice cream) Wife/kid: cake batter ice cream with brownie in it kid: well, anything chocolate, but he loved the banana ice cream too. The flavors are spot-on. Sample a few when you go in (even if you know what you're getting already!). read more

The staff here are super nice and super cute! Checkout the Banana Bread cake ice cream while it's in season! Nomnomnom!! read more

Tucked away in Greenway Station shopping center. During Covid they removed the tables and chairs hopefully they return this spring. Flavors are good. Customer service adequate. In the summer you can sit on the benches right outside, very relaxing. read more

Huge disappointment from when this place first opened. Ice cream tasted like mushed and melted ice cream that had been sitting out and the topping that I added was so little it was ridiculous. I had to dig to find the pecans that I added as my topping. The ice cream maker also seemed very nice at first but then seemed very irritated when I asked to try another flavor. Would I come here again? Probably not at this location... read more

I ordered a cousin cake with wording on it. they didn't even write the full sentence that i asked for! Extremely disappointed an dissatisfied, never going to order a custom cake here again read more

The ice cream is excellent but a little pricey. The service is less than stellar. Our daughter bought a cone and discovered a hair in it. When we returned to the counter and informed the employee that sold us the cone she actually said "We've been getting that a lot lately". Great! Also, if you order anything to be picked up later, like a birthday cake or cupcakes, make sure you call before you go to pick it up as they seem to be less than organized with their orders. I gave them a 2 star rating based on the excellent flavors... it should have been at least a 4.5 with some attention to customer service. read more

blonde girl was pretty nice, my ice cream pretty overflowed, and i feel like they are making a fat joke towards me. Brunette was pretty rude, she gave me and other customers some attitude. Also they were giggling when I was ordering because I got the I gotta have it and I felt they were laughing due to my weight.(I did destroy that though not gunna lie) read more

When we first walked in we were unsure if masks were required. As there was no sign we didn't put our masks (mind you we are fully vacccinated) so we did not put our masks on. We continued To order our ice cream which she didn't put half the toppings on and did not give us all the ice cream. When we left i said have a good night as then the employee said maybe if you'd wear a mask and continued to rant on degrading us. When did this become okay to treat a customer that poor. We most definitely will not be back to that cold stone as we were treated bad and did not receive what we paid for read more

No one at counter when I arrived. The young man that came up to the counter to serve me was nice though. If he was really nice he should have told me the ice cream was not set well today. He didn't. I ordered two waffle cones with two different kinds of ice cream. One was apple pie and the other was cheesecake. it was basically soup before they put it into the cone. My wife immediately asked what it was when I brought it to the car. It looks terrible doesn't it? I said. We drank what we had and tossed the rest. What joke. read more

This place has the creamiest, most flavorful, but also the unhealthiest ice cream creations ever. If you aren't worried about consuming 1000 calories in one bowl of ice cream, then come here. I like watching them create the concoctions, but I try not to come here often. read more

Went to Cold Stone tonight and was told that you could get the ice cream, but no mix-ins. Aren't the mix-ins part of the whole point??!!! Arrived more than 30 minutes before closing. Majorly disappointed and not sure we'd ever go back!! read more

Pretty darn expensive for custard but it is really good, possibly the best I have ever had. Been there over 15 times and have yet to see an adult working in the place. Service is hit and miss. Our last trip the IQ level of the help was very low. Bathrooms are usually clean. read more

This Coldstone delivers delicious ice cream, just like any other. The staff wasn't particularly friendly or talkative, although it is a bit later in the night. They really underdid it on my toppings compared to other locations. read more

This location was great! Service was fast, flavors were stupendous, everything looked clean. As I walked in I was greeted with a warm hello and was surprised by their large variety of ice creams and toppings to choose from. It took awhile to decide my order but the staff politely waited and answered all my questions. I think it makes a big difference what time and which staff member you receive but the people that were working while I went in were very friendly. My personal favorite is the mint mint chocolate chocolate chip replacing the chocolate chips with Oreos. read more

Awesome staff. Clean tables. Generous helpings. I always love coldstone. I made my own concoction, sweet cream ice cream with marshmallows gummy bears and gram cracker pie crust. I call it gummy pie. Think about the size you get though, their ice cream is rich. read more

Agreed with Dave's review about the staff and service being a hit or miss. I normally don't make stops anymore to cold stone restaurants because their ice cream is so expensive. Plus, I don't care for the taste of their ice cream. Maybe it is just me, but I think it's overrated. read more

Very disappointing. Was here on Sept 20th at 7:15 PM and the guy at the counter was not willing to write a name on my birthday cake. The silly reason was that his manager was in Fitchburg and he needs to drive back to write the name on my cake. I would never ever go back. read more

Came to this place it closes at 9:00 pm and shop owner closed the shop totally fine. Instead of saying politely that we are closed and you have to leave the owner is saying we have to kick you out. Never coming back here if you want to get insulted just because the store is closing. read more

They were very busy, but there were 3 employees who were working very hard to keep up with the crowd. Always a little expensive, but good quality and the service seems to have improved since I was here last. read more