I've been coming to this Coldstone for over 10 years and it's severely declined in the past 5. If it's under new management it's horrible. They're always slow but also lack attentiveness to customers which is ultimately and largely the issue. Very disappointing and I'm actually willing to drive further to another location due to the extreme lack and decline in the Lynbrook location. read more

I like they are open earlier and that they do have a dairy free option wish they also had a vanilla or a second df option.

Ice Cream was really good I came in on a busy Thursday night with a friend we ordered two quarts and a medium. When the worker was almost done preparing it she was little off and had to get more ice cream she made a comment to a co worker I'm a little short. The co worker proceeded to say what fatasses ordered all that extremely rude and disrespectful and loud enough that customers could hear. There is no need for that in customer service this is after I tipped 10 dollars which I would not have done after being insulted. read more

The worse ice cream ever paid 18 00 for amini ice-cream so horrible . Wish I can get my money back read more

Cold Stone Creamery - Is supposed to be fresh banana. Ice cream. Cherry. Wip cream and it was nothing like that 18.00 for a mini i cream horrible - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

Good ice cream but not for lactose intolerance even if you take lactose pills you still will throw up

Stopped by for icecream . The line was pretty long. I ordered a strawberry blonde and it was so watery before I ate it. I stated it was watery the guy in the front stated he dont know what to do its icecream. So rude. I asked for a refund and he said he doesnt give them. Ive been to plenty of cold stones and its never been like this. They should have better customer service than this. read more

Cold Stone Creamery - Our Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

Horrible place don't waste your time ordering from here ordered my cake 3 days in advance .went to pick the cake and they had no cake for me. There excuse was they didn't have a cake decorator . Not even a phone call I got to say my kid wasn't going to have he's favorite cake for he's bday. Thanks cold stone. Horrible place. Go to carvel they won't disappoint you. read more

Terrible service. The workers always say they are closed before the store even closes? They end up taking all the ice cream and putting it away while the store is still open they just lock the doors and tell you rudely they aren't open like they didnt sign up for the job. Why advertise your open til 1 but cant take orders 20 minutes before that especially if you specifically stay open later certain days. read more

The service was great !!! Last night git in and out before the rush. We went for my sister/ friend birthday.

I haven't been to coldstone in awhile so I decided to stop by especially since I had a coupon buy 1 get 1 for the same or equal price. The cashier was so nice and helpful. There are so many flavors to choose from, I purchased strawberry cake batter & oreo cream. Next time I want to try either the red velvet cake or the pistachio icecream. read more

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There is no better test than ice cream. This is my go to cold stone.this location is always busy but the staff move fast. They have all the flavors you can think of and the flavor combinations are endless. The flavors are on point and the sizes are just right!. This location is clean which is a major plus read more

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Needed a quick treat last night, so went on doordash around 10pm when a serious craving kicked in. Ordered a strawberry banana yellow cake milkshake with whipped cream on top (don't judge me). It was pretty good. Only problem I have with cold stone is that their fruit is always super frozen with even freezer burn on it sometimes, so my milkshake tasted more "slushy" than creamy, and the little strawberry pieces were hard as ice - not super enjoyable. The yellow cake was the saving grace...I love yellow cake lol. Cold Stone's a solid option when Hagen Dazs is already closed. read more

Ordered a cake last weekend for a birthday. First, they got the cake size wrong (whatever no big deal I guess what can you do now). We took the cake home and put it right into the freezer. An hour later we took it out of the fridge and the whole top layer fell off. So upset. Never seen that before! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

I'm a sucker for oversized waffle cones. You can get what you want here and customize it. Ice cream is very tasty. Go for it

Until now we were caking wrong. This is the best place to buy the cake from What amazing quality and portion for the price. We went here for a last minute cake need as we decided to surprise MIL on her bday what great service by the rep from helping choosing the cake to validating the ingredients to make sure there isn't any eggs in it. read more

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No complaints over here even though my order wasn't ready when I got there. I waited like 5 minutes tops and bought candles which they should have given me the option to purchase online. Had to go around the block twice to get parking and it's a pandemic but again no complaints what so ever. My cake was fresh and perfect. My sister almost ordered the same thing for someone else but didn't think it was this good. Ok pretty sure she will also order the Birthday Cake OMG I cant remember the name of the cake it was birthday cake something lol. It had red velvet inside and cake batter ice cream and Kit Kat's and sprinkles. My ten year old was just as thrilled at my dad eating it. I'm glad I can order to go from here during the pandemic. Thank you. read more

So many flavors to choose from! I used to be surprised that there was a long long line here at night...I thought it was because of Lynbrook theatre. To my surprise, the theatre has been closed for over a year now and people will still pile into Cold Stone at night. I like what i've gotten here. There are a few meter spots outside. I prefer to walk here and pretend to have walked off some calories. Like most ice cream shops, patrons can sample flavors. Customer service here has been great every time I visit. Be ready to stand on line for a while though. Since the menu is pretty big and very customizable, it takes a while to do each order. Their decorated waffle cones look sooooo good. The staff are energetic and happy even at night. There are a few high chairs for 3-4 people near the door and a huge fridge with cakes to go. read more

First time trying cold stone. I was craving dessert after dinner and since most places close at ten due to covid - we were lucky to find this place close by open till 12. I got a sweet cream icecream with brownies, pecans and fudge. Customer service was great read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

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My favorite cold stone creamery location. They have a lot of ice cream options to choose from. Staff is usually friendly, and they actually answer their phone not like other cold stone creamery locations! Love's it :) read more

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Family friendly dessert option with performance art, lol. Courteous and professional service.

I asked for choclate chip but they put doodoo pebbles in my ice cream it was so smelly and disgusting

I wanted 3 cake and shake milkshakes. The young lady blended all ingredients for 5 seconds literally. I then asked her to please blend the shake finely because I have a daughter with texture issues, she said okay. Then blended for another 5 seconds. Won't you believe that it still had cake grains in it. And there was absolutely no line nor wait so she wasn't in a rush. read more

Cold Stone Creamery - Cake grains that I asked the mixer to blend out. - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

This location is nice. It is a tight space though. You have to hope you can get parking, considering it is only street parking which is shared with the rest of the busy businesses on the street. Last time I went I went to purchase an ice cream cake, but service was extremely slow, that i had to replace the ice cream cake i picked out twice, since they were melting as i waited. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

Very clean and cozy location. Amazing variety of ice cream cakes and ice cream. Friendly staff. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

Was very disappointed in my 2 orders from this cold stone place . I ordered 2 cups of Halloween icecream and specifically , I made a note to add the extra toppings separately, guess what they didn't instead my icecream was black and melted upon taking out of the bag , it was not only upsetting but really disappointing I paid close to 45 plus tax tip everything even for faster service . The mess , I had to clean from opening one of those was rolls of paper towels It was just melted black on the table around the cup , I was so upset , I forgot to take pictures of the awful presentation of my so called ice cream It was obvious the person that prepared ice cream didn't care , just everything in one black globe of a mess , at least I was hoping the second one was better , it wasn't even looking attractive enough to taste . I will never order or go to this cold stone location again, both ice cream thrown out I lost my money and I should had ordered from carvel instead I didn't want to taste the ice cream because of how horrible it looked and the way it came to my house I'm Really a Disappointment customer , will look at other more reliable places for ice cream read more

Went about 20 mins before they closed at 12:00 PM on a Sunday night. The open light was on and employees were still inside, google advertisement page said they close at 12:00. Employee just slashed across her throat saying they're closed. Business owner: Update your google business page if you don't close at 12, and turn off your open light if you're closed. It's very important to do this, customers rely on this heavily. read more

Uhmmm where do I start? I wanted a waffle cone "sorry we are out of waffle cones" ughh so they gave me a small sugar cone and charged me the same price! I then ordered a new creation that's supposed to have sugar crystals "sorry we are out of sugar crystals" so I get chocolate chips - she added maybe 6 pieces this concoction is supposed to also have Reeses cups - one measly cup was added! For sure the picture on the add is deceiving!! And the girl didn't even cut the cup up just threw it in there!! To top it all - there was a hair in my ice cream cup!! Disgusting and waste of money as I had to throw it out!! Never again! read more

Omg!! I order from this Cold Stone all the time but this last time I found hair in my ice cream. And I ordered big tube of it too! So disappointed. Wish I would have came here first and saw some of these violations they have. And its so convenient that they use Uber but I guess I'll have to start paying a special visit to the one on Cross Bay Blvd again! read more

They have a solid selection of flavors here. That's a huge plus. The waffle cones look great. The store is clean. However, I can tell management/owners have taken the heart right out of the brand. Since this is the only location in the immediate area, I would love to see the Owners of this establishment respect the brand a lot more than they clearly do. This store is clearly understaffed and that lively joyful ice cream experience that Coldstone USED to be known for is GONE. Saturday night? I waited on line for around 15 minutes while 2 girls behind the counter "snailed" thru the 9 customers in front of me. I left without making a purchase. Sunday afternoon I came back, and was sad to see the same girl who worked the night before (she looked exhausted) and again just one other worker. The ice cream was great. I feel bad for these kids. read more

One of the best locations and service is amazing, the staff is friendly and the smoothies and ice cream are delicious read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

so I just want to thank who ever it was that I spoke to on the phone today. I didn't get a name. but basically I ordered doordash got the wrong item and they drove to my house and brought me the right one. you never really know how u can make someone day. my day was really made because Ice cream always cheers me up read more

The customer service here isn't really good. The staff behind the counter look super miserable . They don't greet you, or ask you if you are ready to order. They just look at you until you tell them your ready to order. They don't acknowledge your presence at all. I guess it depends on the time of day, but I went there twice after 10pm and the same people with the same dull attitudes have served me. Cold Stone ice cream will always be Cold Stone Ice cream, but the service should be up to par. Because this place is open late and is closest to my home, I would come back, but I have hope that they will improve on the service. read more

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I'm back again with the remix. (starts dancing) I can't stand when there is a cheap employee who gives dime size toppings. My guy was not there and I should have known I was not going to get what I wanted. I ordered the Apple Pie A La Cold Stone (french vanilla ice cream, cinnamon, graham cracker pie crust, apple pie filling and caramel). Don't ask me why I remember the toppings, I am just about that life. The employee had the audacity to pour fudge on the ice cream... Me: I screamed "What are thosssssse?!" Employee: He was like "It's fudge." Me:I looked at him and whispered "In an apple pie?" Employee: (looks in shock and threw the ice cream in the trash) See this is my problem. You just wasted some ice cream I could have received for free because it was not what I ordered but I digress. Second Peeve Employee: (Puts one slice of apple in my ice cream) Me: This dude is hurting my feelings on purpose. Me: "Why are you making me suffer? Is the manager here?" Employee: (starts laughing and puts five apples in.)" Me: "You were cute until you started making my ice cream." Probably was an off day, but Cold Stone usually has impeccable service, it was first time I had to watch someone closely make my ice cream. read more

Lines are almost always long but it moves pretty quickly because of the amount of workers they have. I love cold stone because there's unlimited options and you can taste the quality. The store is always well kept and the associates are friendly. Definitely recommend. read more

Cold Stone Creamery - Flavors - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

I was disappointed in my visit to this Coldstone because the ice cream just wasn't properly frozen. Before I could even receive my ice cream it was dripping and melting. I feel the establishment needs better ventilation to keep the ice cream at the proper consistency. The service was cool but as a person who loves ice cream I was disappointed. The Coldstone in Garden City doesn't have this issue. read more

The ice cream is always great but the service was not. We went in this last thursday (April 13th) at around 9:30pm, and the e girl that was working with us had a very bad attitude. She did not look happy to be there and was very dry and snippy with us. When asking for a cone and size she was very rudely asking about the size I wanted because I did not know the cones came in different sizes. Overall she was not at all a people person and was not pleasant read more

I love some create your own creations at Cold Stones!! They have many selections of ice creams flavors to choose from!!! Also if you are looking for a place that is Kosher friendly look no further because it's 100% Kosher!! The staff that works there are super friendly, and doesn't mind allowing you to try many flavors as you want till you figure out which flavor suits your pallet. This time around I decided to try the, "Caramel Chocolate Cheesecake" which I call it the Triple C's lol. If you are a chocolate fan as I am, you will love it. Has the smooth texture from the cheesecake small hints of caramel and all around chocolate flavor. I also added some Kit Kats into my mixture of ice cream for a crunchy texture. Only downfall that this location has is the parking. It is very hard to find parking. This location is also small so it's very busy a lot of times. But overall if your looking for a sweet treat just be patient and get yourself a delicious treat. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Lynbrook, New York

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I usually have pretty good experiences at this particular Coldstone but I had the best service ever from Dominic. He made all the substitutions and special requests so that I got exactly what I wanted. In general this location has more flavors (ie Oreo creme filling ice cream) than the one on Crossbay and way more generous with the portion sizes. I also enjoy the extended hours during the summer when they close at midnight. read more

Placed an order through UberEats and my ice cream only had topping not the add ins. The whole purpose of a old Stone is to have ur toppings all mixed in. I was charged extra and never received the additional toppings nor did I have toppings in the middle of the quart I ordered. I wrote the store and received no response. Not very good customer service read more

This is my favorite coldstone. It has my fav flavors cheesecake, strawberry cheesecake and pistachio. The lines are sometimes long but the personel are friendly and the line usually moves quickly. read more