This is my favorite location of any cold stone. Every employee is a direct reflection of the owner Lita who I met today. They are all on top of their game, they never seem bothered and go out of their way to make sure you're getting exactly what you want. Two separate times I went here and the employee had only seen me once before yet remembered my order. And one of those times was when they were closing and they stayed open to serve me. Definitely recommend. read more

Just went there and it's locked. The lights are on and there are no signs indicating it's closed, but it is.

The only thing stopping me from giving Cold Stone more than three stars is the price. It's expensive. $10 for the smallest size of my favorite, Birthday Cake Remix. The price reminds me why I only come here every once in a while. The service here was good. The gentleman helping us on a Sunday evening was kind and made small talk. I love the ice cream, but I don't think the value is there. read more

I ordered Founder's Favorite. The portion was huge, definitely enough for 2 adults. My husband and I really enjoyed it. The guy mixes up actual cookies into the ice cream. It was really cool to watch him mixing all ingredients. It looked like he was kneading bread dough. He also validated out parking ticket. Regular parking ticket is $10. With validation parking costs $3. Absolutely delightful ice cream, great and fast service! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

I was there on Saturday afternoon with my elder friend. I ordered a small size chocolate ice cream with raspberry topping in a cup. The lady who helped us was nice to me until the end of the checkout after I selected a tip for $1. I told her thanks twice, she didn't even look at me, respond me or give the receipt to me. I wanted to ask her why she had that attitude towards me, but there were customers after us, so didn't want to bother... read more

After a spicy meal, I craved something sweet. Cold Stone Creamery fit the bill. The raspberry sorbet is the softest ice cream in their freezer (no milk) but their delicate touch mixed the chocolate chips just right and didn't turn the sorbet to mush. I was in and out with a mid afternoon order on a weekday. Glad I found them. read more

Cold Stone Creamery - Raspberry sorbet with chocolate chips - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

Delicious ice cream, decent service, and loved the decorations. This is my favorite ice cream place, and would highly recommend

They didn't have any waffle cones but staff was kind and flavours of the ice cream was delicious and good price

I experienced one of the best services at a Coldstone's ever. We came in after lunch around 330pm, and the person that served us (Alexis) was very understanding and helpful to make the perfect mix. Even offered to change it out of our wasn't perfect. My daughter loved it so much she scooped all the melted liquid with her spoon. Thank you for making our daddy daughter day extra special. You guys are amazing! read more

Cold Stone Creamery - Smiles and sharing came with this scoop. The staff was really accommodating and helpful in making my daughter sure she got the right mix. - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

This used to be my jam in high school - 10 years ago y'all. Memories. So coming here again was a delightful trip down memory lane. A friend and I used our cheat day and went WILD. We got cake batter ice cream, cookie dough, Oreo, brownie and caramel. It was outrageous. Sweet on sweet on sweet. The texture of their ice cream is so creamy and really held up to all the yummies we threw in there. Can't say you should do this but... can't say you shouldn't... read more

With famous middle eastern ice-cream aficionado Mashti Malone's about a block away, popular established corporate juggernauts are vying to oust the little Mom and pop store. With rising prices though, cold stone sells great ice-cream no mistake in that, but it's something that customers such as I will return to only on occasion. This of course is strictly to see what new creations they have too offer. Their classic bake battered cake ice-cream is a good choice for any patrons otherwise unfamiliar with their offerings. Recommended to whip in a couple homemade side brownies into the cake-batter and garnished atop a regular waffle cone. Cold Stone might not be as good as Mashtis or Newbies Salt and Straw, but don't count it out. It still outperforms baskin Robbins and tom and jerrys and most soft-serve niche food trucks. read more

Cold Stone Creamery - Famous baked cake batter with chopped brownies; all in waffle cone - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

i just experienced the worst customer service from both the manager who said her name was alexis and from an employee named jasmine. i don't know if those were their real names but the persons were working wednesday night at 6pm. i ordered from gh for a large size. i received a small. i called to see if i could get a new order or a refund and jasmine hung up on me. i called again and spoke with someone who claimed to be the manager named alexis. they couldn't do anything to help me until friday and she proceeded to tell me to take it up with corporate or gh. this may be petty but the attitude i received from both employees was astounding. read more

I've always loved coldstone for their unique, rich and creamy ice cream flavors. Their freshly mixed add ins make it even better! My number one go to since day one has been the cake batter ice cream with brownie add in. You can bet I had to have it on this visit. I live in Hawaii and we haven't had a coldstone in our state for a while so I definitely missed this! This location was a little cramped but I didn't mind. Just got my ice cream and was out of there to enjoy it outside on the deck. As usual the prices at cold stone are pretty high up there but for the quality and unique flavors they have, I always end up paying without complaint. read more

Alexis helped made the perfect birthday cake for my loved one. Every single person that tasted it just fell in love with the flavors. Thank you again for everything! 10/10 read more

I liked the taste of the it the smooth ice cream and it's nice list of flavors but the park when they put the toping's in the ice cream is was melting and it was not round and watery. read more

I haven't been here in a while but whenever I go, I always get the same thing - Birthday Cake Remix and then I add a bunch of other crap to it to make it even better. I honestly haven't tried any other flavors, I'm completely satisfied with this one for life. I recommend tipping, not only because it's the courteous thing to do, but because they also sing when you tip. read more

EXPEN$$$$$$$$$$$IVE! Boy, would I hate to take a kid, a few kids, or a really fat kid here. I came today for a milkshake because Johnny Rockets had a line and I just didn't feel like dealing with it. I got the cookies and milk milkshake which tasted overly-processed and cost my boyfriend $7. I also sampled the peach iced tea ice cream which also tasted overly processed. Honestly, I think McDonalds 69c cones cost better. What the eff?! I can get a Quiznos sandwich for that price! read more

I tried their Banana Caramel Crunch and I Like it! See what i did there? Since the size i chose is called " I like it"... Anyway, you can't really go wrong with Cold Stone! Specially with the past heat wave hitting Socal, a nice cold dessert will cool you off. I give this place 5 stars because the staff/server was very friendly and kind. She thought we were from out of town which was kind of a compliment? Anywho the only caveat about this place is that its located in the mall and you'd need to pay for parking. but dont let that stop you! Try this place! read more

Cold Stone Creamery - Banana caramel crunch - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

Pro: Staff is very friendly, helpful and informative--even when you aren't asking any questions. It's clean and bright. And, cold stone ice cream is always good. Con: I got a like it (small) sized coffee ice cream today, which I usually only pay ~$5 in west LA and Santa Monica, but here it's ~$7/8. Tourist trap? Idk. But I prob won't be back to this location bc of the price alone. I assume tourists don't have that luxury. ¯\_(ツ)_/¯ also, service was slow (they had 2ppl on staff), but I think I came in the middle of them cleaning/switching out tools* weird time to do it when you have 8 ppl in line IMO Overall, I'd say 3.5 stars Side note: I also stopped by this mall for 30 minutes (max 35mins), but had to pay $6 for parking, sooooo yeah, not coming back to this mall in general. P.S. I just read on another post that they sing when you tip.... I tipped and they didn't sing. I've never seen them sing before at any other location either. Maybe it's bc I only tipped $1? But I'm glad they didn't sing bc I don't think they or I would enjoy it read more

We visited this place on the Christmas afternoon and the place was not as crowded as we hoped it would be. We were standing behind 6 people and had to wait almost 20-30 minutes before we could choose our ice creams. There was only one woman who was preparing and serving the ice creams and managing the counter and payment as well. She was trying her best to keep pace and apologized to all of us for keeping us waiting for so long but I find it strange that there were no more employees on Christmas afternoon at such a busy place. read more

Cold Stone Creamery - Chocolate devotion - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

Good service. Overall it is similar to other cold stones. One key thing to note is that they will not validate your parking. So if you plan to go here to get ice cream and validate then be careful. read more

It taste like your licking the inside of a undefrosted freezer and I can't tell if it's from the fridge it was stored in or the frozen stone slab they mixed it on but the taste permeated throughout the meal tasting it mostly in the back of the throat or mouth. read more

Cold Stone Creamery - Strawberry blonde waffle bowl - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

Waaayyy too much sugar. Seriously started going into sugar shock without even finishing a "like it" size with only cake batter ice cream & cookie dough. Opt for Baskin Robbins (if you need your ice cream fix) or froyo instead. Much safer for your health! read more

The weather has been rising, so of course I start thinking ice cream. Just what I (don't) need for my plan of eating better. I haven't been to a Cold Stone in a couple of years; although I really like their ice cream. Somehow I tend to go a quite a while without it, and yet still survive. From their own creations (they used to have this Boston cream mix), their petite cakes (strawberry passion), and take home ice creams (Shock-a-Cone), no treat has gone untried by me. Cold Stone's in areas this populated are always crowded, and this one is no different. Service is A-Ok, and I always know my treat is going to be well worth it. read more

This is located within the Hollywood and Highland shopping/ entertainment center and is very convenient if you have a sweet tooth. My experience have generally been okay however lately the servers working behind the counter are more concerned about up-selling you additions to your order than actually preparing what you ordered to the point of being annoying. If Im in the area I will usually stop by but I won't go out of my way to eat here. read more

Lindsey is Awesomeness!!!! Thanks such a great attitude! If your ever at "The Pike" head down to cold stone and Holla at yo gurl! read more

The staff are very friendly. I tried to give cold stone one more try and the employee was so friendly and helpful. She was right the ice cream was delicious. The ice cream tasted so fresh and great flavored. I wasn't a fan of their cotton candy but this one on Hollywood is good! You can sit outside and view the Hollywood walk of fame while eating ice cream. I'm definitely coming back. read more

The best ice cream--worth the cost ($5/small tub). The Evanston shop could use light, spic and span attention, and a little life! read more

Okay this place is a joke. A $8.50 sundae turned into a $15 scoop of ice cream. So supposedly their classic sundaes come with nothing and the employee decided to add things in and charge whatever they wanted. What a bummer. Go to Mashti Malone's around the corner read more

I confess, I am a bit of a Cold Stone addict. My friend was visiting from out of town and we wanted to get a snack so we stopped in to the Cold Stone at Hollywood & Highland. For those that don't know, Cold Stone is basically a custom made ice cream, you select the ice cream flavors and toppings are then mixed in. It's fun to watch the ice cream being made right in front of you. I think this would be a great place to take kids and it's especially fun to visit if you don't have a Cold Stone by you. The service was quick and our order was perfectly made. I would certainly come back when I am in the area again. read more

I have to tell you. Cold stone is one of my favorite places to grab some yummy icecream. I used to go all the time on the east coast and then came across this one and they did not dissappoint. Love the staff they were super cool. The place smelled of yumminess as soon as you walked in... Clean spot...wasnt too busy when I went. I even have an antique gift card with like $1.26 on it and they let me use it and not lose a buck. Extra star even though the girl had to enter the card number by hand! Will be back for sure read more

Lida is amazing!!! The best ice cream expert ever!! She really cares for the guest and keeps the conversation going from the time you enter to the time you leave. If it wasn't for the ice cream we'd come back solely for Lida!! read more

Terrible customer service, brand representation and bait and switch tactics experienced at the Oceanside Pier location! The ice cream cupcakes I ordered were a visual disaster and looked nothing like what was marketed online! The store displays and product presentation appeared dirty, distasteful and neglected, the employees were sitting on the countertop when I walked in for my order and management was aloof and ineffectual at resolving my disappointment. People. Handels is less than a block away from this Cold Stone Oceanside Pier location. Do yourself a favor and get the real deal from Handels!!!!! read more

this is the most delicious ice cream place in the world like wtfffffffff get this its my birthday today and this was the besttttt!!!! read more

Cold Stone Creamery - a person holding a spoon over a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Hollywood, California

The Staff is very friendly. They help me with my nephew's cake. Specially Lida S. , she was very kind and helpful!

Customer service great I love it when you come in here and get welcomed!! Thanks for the free samples ! Thank you for the suggestions as well!! Prices and quantity are just amazing ! Cold stone over any other ice cream joint read more

What a rip-off! I ordered a single scoop of ice cream in a plain cone with a dollop of whipped cream as my one "free" topping. It cost $10 and the whipped cream wasn't even cream. It was gross white frosting. read more

Love cold stone, but the quantity they give in this cold stone is almost half of what you generally get got a love it ice cream and looked liked a kid size if that! Had more brownie than ice cream. Just because the ice cream just came out of the freezer and was too hard to scoop they charged me more ... Sucks read more

Service was awesome. Hannah did a good job engaging the customer. The other employee enrrgy was off but she was young so she will get it together, im hoping. read more

Be very careful about ordering online. The portions that we were used to getting when we ordered when we went into the store are different. When we returned home, we noticed that the cup with the ice cream was a little over half full. Since we live approximately 15 miles from the store we could not go back to complain. This is just a warning to be aware of online ordering. You may not get what you pay for. read more