I always enjoy coming to Cold Stone Creamy (CSC). I mean, else, will you get this quality of ice cream at their price? Not many. I was impressed with the customer servers, and let me tell you, you have to be in shape to work at CSC cause kneading ice cream is hard work. But the employees do it with such love, and they keep a smile on their faces. What was more impressive was how fast they were. I got in that line on a Summer Sunday evening expecting to be waiting close to a half hour, and I think I was in and out in fifteen minutes, Maybe because everyone was familiar with the ordering process. If you have never been there before while in line, review the ordering process, and if you don't get it, they would be more than happy to help you. The store was super clean and bright but cold, which is cool; it is an ice cream shop. Now for the ice cream and cakes and sundaes. You can have it in a cone, cup as a shake, or split. A single, double, or triple scoop, CSC is the epitome of "have it your way." Next summer, I plan to make it out there more often, as should you. read more

Ordered online. Order wasn't finished with until 20 minutes after the pick up time. Order wasn't finished completely wrong and wasn't given a refund for anything. There's was also eight people working just standing around with customers waiting to be helped. read more

Great service! It was like when I first arrived but they got me in and out ! I'm a real standard sweet cream sprinkles and strawberries. And they never miss . I love cold stone so it's typically an automatic 10/10 . read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

See all

Do not go here. Don't do it. If I could give this place negative reviews I would. We waited for 25 minutes at the front of the line to be acknowledged! The 5 employees behind the counters walked by my sister and I at least 3 times each and none of them said a word. The line was at least an hour long at the rate they were going by the time I got my ice cream. My sister gave up on hers because they never took her order! I ordered a banana caramel crunch in a waffle bowl and tell me why I look up and the guy is making a waffle. Normally a fresh hot waffle is great except when you're about to put ice cream in it! How do you not have any waffle bowls made or at least offer to the customers that it's going to be a little wait to make the waffle. And get this...he only made 1 waffle. So everyone else that wants one will have to wait even longer. It took us almost half an hour to get one waffle bowl. That is ashamed. And they didn't have banana ice cream. Smh. There are far better ice cream places. read more

Cold Stone Creamery - Counter area - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

See all

Absolutely horrendous service! Three employees working, we waited 15 minutes with only 1 person in front of us. After they were served young teen employee changed printer paper, looked at us then proceeded to turn his back to do other tasks!! We walked out read more

Service was horrible, extremely slow, three staff members working on one person order. If you come to this location bring your patience

Bring all your patience along with your craving for icecream. We patiently waited as there was a long line & while 5 people were working it seemed only 1 worker had a sense of urgency. About 45 minutes later we were finally next, yay! The girl took my order and made mine, then asked my husband for his...then she walked away. We thought she was getting something and 6 minutes later she walked to the register and started checking out people. She then proceeded to grab her DoorDash order and it was at this moment we realized we had to ask another person to help us finish our order. read more

If the store is as clean as it smells it is clean. Not much ambiance but the ice cream is very good. One of these days I hope to find a place like Farrel's from when I was younger. Full service with booths and everything. Whoopi lights when people order the humongous desserts and, wait where am I? I enjoyed our visit to this store and the whole family was satiated. Thanks for the nice time. read more

I had no idea this place existed. So many flavors, so little time! But the staff here are more than happy to let you taste as many as you like before making your choice. Eggnog ice cream is back in for Christmas, and for those who like it sweet - this ones for you. After tasting 6 different flavors, I decided to go with coffee and salted caramel mixed together. It was like a frappe/latte in a cup, delicious. It was sweet, but salty, creamy, but the right amount of coffee flavor. Restrooms were clean, the tables available to sit down at were spotless, staff were super awesome and a good laugh, all in all a great place I will definitely be making my way through its menu! read more

See all

Tasty Ice cream. Always made to your liking. Friendly staff. Quick service. If you're ever in the area, stop by! read more

A yummy treat every time I've been here. I love the birthday cake remix and my mom likes anything with strawberries. I love the little song that the staff sings here when you go tip them most of the cashiers are nice. I will say though that more than a few times they will act a little immature, most are super young and will have their friends hanging out in the store and will give more of their attention to playing around and talking to them than the customers. I hate to be that person, but I like to be in and out and on a few occasion, someone messed up or forgot something being too preoccupied. But, the ice cream here is the bomb - despite the season. I grab ice cream here all the time. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

Clean store and good customer service. Leave them a rip they will sing you a song. Chocolate devotion was my choice! It was a great choice, loved it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

Love love their coffee lovers only. So far it's been my favorite. I have not been to cold stone. I have not ordered via door dash. They have always been prompt. They have quite a variety. Wish I had more to add but delicious is good for now. One day I will go for a visit. But for now I am enjoying the delivery mode. read more

See all

Waited over 1 hour. Poor girl working (maybe supervisor) has to direct the other two employees to restock literally everything from ice cream to straws while she deals with making ice cream for a line out the door!!!! She makes and rings each customers as the other two try and restock. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

This place is ridiculous. Ran out of waffle cones and waffle bowls. Employees have no idea what they're doing. The wait was forever.

Honestly a super ghetto cold stone. Girl did not want to make what we ordered and other people working were just in their random hoodies, I don't know what their standard is, but it just was unprofessional. read more

The girls working at this location are super immature and unprofessional. We placed our order and the girl stood there confused because she didn't want to make it. She then started arguing with other employees about who has to make my order... on the other hand, the tall guy working was super nice! read more

the service here is ridiculous. i went there last night and i get it was 30 minutes for they closed but they had a good 10 people in line and they had three people working. only one of them was doing their job correctly. one of them was doing close jobs which i get again but you see a whole line and do closing stuff. and one of them was being rude everytime someone came in and there was someone waiting an hour and a half for an online order. i didn't get out of there until an hour later. read more

Ehhh sloppy ice cream and sticky surfaces everywhere. It felt like I was in a daycare with how sticky everything was eww. Then there was no true place to stand in line and order. It really felt like everything was out of place here and there was no organization. read more

There used to be a Cold Stone in my town a while back and I would go all the time. My wife and I wanted to have some after dinner dessert and this place fit the bill. The shopping center where this is located is very nice with a small pond/lake in the back. The ice cream was just as delicious as I remember and the servers were very nice and friendly. read more

Y'all dirty and take forever to do stuff andd ! My friend found peanut butter in her VANNILA ice cream cup

I loved the blue velvet promotional flavor for the Aquaman premiere!! It had brownies and some type of gold flakes and chocolate, whatever it was it was crack!! Anywho customer service is always immaculate, I always tip if I can but they dont have to fsing for me (lol) read more

This location usually is on point when we go inside to order our ice cream of choice. Tonight on 01/06/2020 I placed 2 orders for cake batter ice cream, chocolate ice cream, reese's cups, walnuts, Oreos combination in the "Mines" size. But it was made incorrectly by the evening staff working. I would like management to reach out when possible. read more

I came to Cold Stone as I have several times before. Love the service atmosphere and the product. Today I was taken wayyyyyy back by the price. I purchased 4 small ice cream with no add-on but one. It was rang up for $28.97!!!!! I was nice but had to explain twice this price is not correct especially at $3.99 each. The price came down to $19.91 and truthfully I'm not sure if that was correct. Either way...this was not a good experience for me. read more

When you should've stayed at home to quarantine but you had a hankering for ice cream..... Went here....they had lines on the floor for social distancing purposes but the nasty little crumb snatcher in front of me was sneezing off and on but the beau and I tried to look past it seeing as though we had masks and gloves. We get up to the counter place our orders, wait about ten minutes to pay (things were slower than normal because of social distancing and that was fine) we pay, his shake comes out and my ice cream doesn't come out....ten more minutes....still not out....right around the twenty minute mark of mean-mugging the woman that was supposed to be making my order whose name was Angela,angel,angelique...something like that... the cashier Skylar stepped up to find out what was going on (even though the manager was standing next to her on the line) Skylar took the initiative to save the day and we thank and appreciate her for that.....as she made my ice cream, Angelica or whatever her name was looks up at me then Skylar and finally says sorry...too little too late...Thank you Skylar! They need to hire more people like you....and less like angelus... read more

OMG! Literally the best ice cream makers EVER! They are always busy and the staff there ALWAYS makes sure everyone gets the same perfect customer service. I just left, it's closing time for them, and yet they are still giving it their all! Great customer service makes this perfect strawberry banana Rendezvous heavenly! read more

Great customer service, reasonable prices, large variety of ice cream, clean, and conveniently located. read more

See all

If you walk in without a mask they are quite rude. They do not want your business. Apparently this is too little for yelp overlords so it got longer read more

Very friendly, helpful staff. Delicious ice cream. Also, there are a bunch of turtles you can watch in the pond out back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hampton, Virginia

In a great location in between all the bars. Flavors and concoctions were right out and front. Plenty of flavors and combinations to pick from and the ice cream is almost soft served by the time you start enjoying it. Employee was willing to stay open later then what was expected to let us finish. It's the little things that make a difference. read more

Driving from DC to Norfolk found this place on yelp hoping it would be a quick pitstop for some ice cream. Unfortunately it took far too long to get our simple order of a birthday cake remix. Only 5-6 people in front of us and it took 25 minutes which was pretty inconvenient. Two girls behind the counter. One labeling strawberry containers (training??) while the other served the customers. I felt bad for the girl serving everyone, she was having to give constant direction to the girl in training while attempting to make ice cream and check the rest of us out. Poor experience. Drive this route frequently, but will not return to this location. read more

I called about ordering an ice cream cake for my sons birthday and was told the best option would be to come in and order. Im here now Sunday 8/14 @ 1 p.m. waiting for someone to take my cake order. I approached the counter, told him I wanted to place a cake order and he asked when I wanted to pick up, I told him tomorrow. He makes a face and says "Ehhhh you're really cutting close, we like 24 hours". To which I replied "24 hours from now would be 1 pm tomorrow". He says that's the bare minimum. Mind you I actually need the cake for Tuesday. But wanted to pick up the day before as we would be busy all that day. He asked if he could take care of the 3 people he had in line. I told him sure. Not a problem. As I write this I am STILL waiting. Because after those 3 people, 5 more people came in... and 2 more people. A second employee clocked in and I guess she is not able to assist with this. Not happy. At all. read more

I'm not a fan of doing reviews unless my experience exceeds my expectations or I just receive horrible customer service. This visit was not the best but I gave 4 stars because the young who waited on me was pleasant. So I went in this evening with questions concerning my loyalty/Cold Stone club rewards because I haven't received emails in almost a year. I checked my account online before my visit and it showed that it's still active. My profile showed that I had a BOGO reward for my birthday but didn't specify what size I'm required to purchase in order to receive the discount. I asked the young lady (who's name I don't recall) and she wasn't sure so she asked her co worker (Andrew) who at the time was assisting another customer. He answered her in a manner as if he were irritated by the question and then continued to say that it "says it up there"... Umm... if it were specified I wouldn't be asking the question. I don't know if Andrew was having a bad day or didn't like the fact that he had come out the back to help out but he could have done us a favor and stayed in the back. If you don't have an answer to question, it's really okay to just say I don't know. Save the attitude. read more

Great place to get your ice cream fixing. Service was fast and the staff was very friendly

Went here last night for my husband's birthday. All of our ice cream was delicious. Good customer service from the two ladies who were working last night. Gave them a $1 tip :) read more

Stopped here on our way back home to VB. Thought a cold treat was in order for the four of us. We walk in and big hand written sign on ice cream case says credit card machine is busted, cash only. Ok, no problem. We order 2 "love it" , a "like it" and a milk shake. Step down to cash register to pay and I have a $100 bill. Little sign (which I did not see) says "Sorry, we cannon no longer accept 50s or 100s" well guess what, I had $113 in my wallet, my bill was $21.75. I extend my hand to the cashier and he says I can't take that, sorry. I reply, well you can't take my card and this is all I have. He insists he can't take it so I explain again, it's all I have. Now mind you we're already started enjoying our ice cream. He calls someone else over who repeats what they cashier says. I said, it's all I have unless you want to take $13 for my $21 bill. He stands there looking at me and repeats that he can't take it. So I repeat myself, it's all I have, and it's cash. Reluctantly he takes it, says something to another employee who says "Tony gonna be pissed you taking that" - I said tell Tony if he's gonna be cash only, he best expect that some vacationers may not have smaller bills and be grateful a paying customer is a paying customer and perhaps consider posting that sign larger and out it below the "credit card is busted" sign, not at the register at the other end of the counter AFTER order has been taken and made. The cashier, with a snitty attitude, takes my $100 bill and counts me back my $78.25 in change. No "thank you have a nice day" or "thank you please come again." So "Tony" rest assured next time I'm in Hampton and want ice cream, your establishment will be the last place I visit. read more

This is a cute ice cream spot. They always treat me well and the outside seating area is pretty cool. You can't go wrong with this location

This is a great ice cream shop. It is the best ice cream I have ever tasted close to Devon House ice cream in Jamaica. The service is great and the staff always ensures you try a sample before you make a purchase. Excellent ice cream. read more

Haven't been a regular here since I visited on a day when the freezers went out. They looked a little soft (ice cream), but no one told me that the freezers were down until after he had started making my ice cream treat. Too late to decide against it. Needless to say, my ice cream melted and ran into the seat of my car as I drove home. Thanks a lot. read more

They guy helping us really made it just how we wanted. Very important for us on a special day. Thank you.