Let me start by saying the 2 employees in the store were very nice and helpful. My review has…read morenothing to do with the staff. This place needs to be shut down. We walked in and it was like being in a storage unit with yogurt machines built into the back wall. There was a rolling cart of toppings in the back and it just felt sketchy. We got there at 8:30. They closed at 9, but had already put the machines in standby. Unsure of what that went, we started to leave. The young lady said she would turn them back on and she did. We looked at the toppings and all of the spoons had already been removed. We decided to leave. I will not go back here and don't recommend it to anyone. I'm not sure if it was just because they were ready to close, but the atmosphere in there was not one of family enjoyment. We went to Sweet Frog and had a great trip there!

This is my third time ever trying frozen yogurt and I am pretty much IN LOVE!…read moreLet's start with the fact this is a do-it-yourself place. So you can choose exactly what flavors you want (cake batter, chocolate, strawberry, vanilla, or sorbet). They you select how ever man toppings you like such a cookies, crushed candy bars, fruit, gummies , whip topping, caramel, and chocolate sauce. Once you have created your master piece you simply take it to the register. At the register the tasty cold treat is weighted, and that is how the cost is calculated. The heavier your frozen yogurt is, the more it cost. This spot is super cute in peninsula town center by the courtyard. The staff was small, only one person but she was extremely helpful and nice. The location is very clean and well kept. I will return many many times in the future !

Great service! It was like when I first arrived but they got me in and out ! I'm a real standard…read moresweet cream sprinkles and strawberries. And they never miss . I love cold stone so it's typically an automatic 10/10 .

Ordered online. Order wasn't finished with until 20 minutes after the pick up time. Order wasn't…read morefinished completely wrong and wasn't given a refund for anything. There's was also eight people working just standing around with customers waiting to be helped.

I was there today around 4:30. The two or three young ladies were an absolute machine as far as…read morecustomer service and politeness. Great job to Rita's for hiring such outstanding young people to work in their business! Also, we're lucky to have a Rita's in Hampton. It's great custard!

Went to the drive thru while placing my order the worker at the window kept talking to other…read moreemployees. I repeated my order twice was told to drive up a few minutes later he comes to the window asking for my order. There were 2 of us in the car, we purchased 5 things all handed thr the window uncovered. Asked for tops, the ones given did not fit our cups. Last time for me at the Hampton location

The ice cream was delicious and the service was above and beyond. I would absolutely recommend!read more

I went to their Phobeus shop rather than the main store…read more It's a cute shop -- clean and charming. The person working there was friendly and nice. I think most kids would be happy to be treated to a scoop there. However, the ice cream was only just fine (Hershey's), and I would not have walked a mile each way under the blazing sun, crossing two freeway entries and a cemetery for it. I got a "dreamcicle" which involved a scoop of vanilla ice cream (not particularly flavorful) and orange crush soda (overly sweet).

What a great ice cream place! The owner was so friendly throughout our visit. Cute decor and a…read morelarge area to sit outside. So many choices of ice cream-but the best part is it's Bluebell! I've never been to an ice cream store that sells it. It is the best! I had coconut and it was so creamy with a lot of fresh shredded coconut in it. The back patio area has some really nice murals and a big chalkboard on one side of the building you can write on. I will definitely be going back here!

Upon leaving the comfort of Buckroe Beach, a hidden gem has appeared. There's nothing better than…read morefresh cooling ice cream or frozen refreshments after a day at the beach. The oatmeal crème pie was amazing with the taste of maple syrup. Now for those that need something light on the tummy, try tigers blood snow cone. Don't let the name fool you because it's delicious! The picture of the snow cone tells I forget to get a picture before I started eating . And if you are scared that the snow will melt, it lasted till I arrived back in Richmond. Perfect for the family with adequate parking. It's small inside with a big heart.

This sweetFrog location opened up in the recent years and every visit has been enjoyable. The staff…read moreis so friendly here, you're greeted every time, the inside is kept clean and organized, and the toppings remain stocked. Our sweet tooth is always satisfied. This location does have a separate small area for a little birthday celebration (can maybe fit 6-8 seats), but they do keep it open to offer more seating when not in use. We spend around $14 on average or less sometimes for my husband and I. Also use your phone number to earn points.

Sweet Frog is one of our favorite frozen yogurt shops, and we have visited numerous times. The…read morestaff at the Hampton location is always friendly and attentive, and the storefront is clean and well kept. Our favorite flavors include original tart, pina colada, and mango.

Its good in my opinion, maybe a little more cheery attitudes and faster work, i hope people who…read morecome like it as well

Experience was super easy, I ordered Online & paid, the app…read moretold me when it would be ready. As soon as I arrived I checked "I'm here" on my app & they prepared my order right then and there. I was kind of bummed curbside pick up wasn't available at the hampton location but no harm no foul. The biscotti skillet cookie is AMAZING! And so were the rest but that's my fav! The store was clean, workers were really nice, there was zero wait time. Although cookies are expensive it's worth it!

Scratch Bakery came across my FYP on TikTok. Since I was in town, I decided to try them out. I…read morevisited on a Saturday afternoon. The establishment was very clean and very organized. The staff was very friendly as they greeted us on the way in. There is a variety of cakes and cupcakes and they also do milkshakes. I ordered a lemon pound cake and a red velvet cupcake and my boyfriend ordered a cookies and cream milkshake. The milkshake was delicious and prepared to order. The lemon poundcake and the cupcake were very good but they just weren't as moist and fluffy as I expected them to be. Not saying that they were bad by any means I just wish they were moist. Overall, I had a good experience and I would return.

My sister, niece and I went to the Scratch Bakery on 19 East Mellen St. We bought a brownie with…read morewalnuts, German chocolate cake, sourdough pound cake, lemon pound cake, and two cupcakes-one was a wedding cake cupcake, and the other one was triple strawberry cupcake, and lastly, we got a slice of the pineapple upside down cake. My brother-in-law got the pineapple upside down cake. It's one of his favorite cakes and he's had it from the Scratch Bakery in the past. He said that it just wasn't the same. My sister had the brownie topped with walnuts and icing, she said it had no taste. It lacked the chocolate smell, and she was right when I tasted it it was kind of bland. The best description would be it tasted brown. My niece bought the cupcakes. Other than being dry, the triple strawberry cupcake was OK, but the wedding cake cupcake was "tainted" with an overwhelming almond flavor, so much so you could smell it. Lastly, I had the sourdough pound cake, which also had the overwhelmingly almond flavor. It was dry, and the butter flavor was completely missing. I live in New Jersey, where there are wonderful diners that serve delicious desserts, and my favorite go to dessert is German chocolate cake. I was sorely disappointed when I found it was only one layer topped with the German chocolate cake coconut icing. The icing was OK but the cake was gummy and it lacked the extra coconut in the batter and there were no nuts or nut flavoring in the in the cake part. I found the prices to be a bit high, we spent probably close to $65 on these desserts. The ambience was cute and inviting, and the service was great. I think they need to rework some of their recipes, or maybe use better ingredients.