Cheesecake Fantasy, and Strawberry Rendezvous, are two classics that never fail to satisfy any craving for a nice cold treat. The line here can get busy on a hot summer day, but that means business here is good, and this establishment in the Mosaic District has been a staple for quite some time. Parking is a little tricky some times, as the parallel spaces in front are sparse, but there are several garages nearby. Make sure to tip the hard workers, who are busy crafting the delectable ice cream desserts. Samples are always a must too! read more

See all

Loved coming here! Ice cream flavors were so creative and fun. Toppings were fresh and abundant. Restaurant kept clean. About 4 seats inside so be aware of this if you're planning to bring a lot of people here read more

Cold Stone Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

See all

We've been ordering several birthday cakes a year from this location for over ten years. This past weekend they misspelled the name on the birthday cake message. The day we went to pick up the cake writer and manager weren't there to address the mistake. Employee tried to fix it but it didn't look very presentable. After several days of trying to reach the manager (who didn't return my calls) I finally reached her and she said it "wasn't a big deal"...wouldn't give a a refund (full or partial) and frankly didn't seem to give a crap. Who wants to give someone a misspelled birthday cake, and how would you want to be treated by a manager if this happened to you? Terribly disappointed in the unprofessionalism of the manager, so we'll be getting our birthday cakes elsewhere (lots of options nearby) read more

The service is always great, and they add so much to your ice cream. I got the chocolate ice cream with chocolate syrup, chocolate chips and a brownie, and let me tell you, on a HOT 90 degrees day, it hits the spot! I was definitely too greedy and thinking with my eyes when I got the large waffle cup, bc it was tooo much but it lasted me 3 days! Haha The ambience is good and set up to have the line wrap around. read more

See all

absolut HORRIBLE customer service! they have joined forces with DoorDash and now it doesn't matter to them if your delivery order is not received! I have been waiting for days just to see if I CAN get a refund and even to get a courtesy call back. I was told I would receive email confirmation for my refund for failure to deliver but nothing has happened! plus, the people who hobanswe the phones act like they don't know what I'm taking about. the store on riverside has excellent employees but the one near Westview is not good at all! and they are the newer store! I'm truly appalled read more

Horrible customer service. I ordered an ice cream cake online through DoorDash with custom writing. There was no place to enter what to write on the cake so I called Cold Stone and let them know what it was (very bad collab with Cold stone and DoorDash on this). The girl agreed but with attitude. 5 minutes later, with no explanation, my order was cancelled. How rude and unprofessional read more

Tasty ice cream. I loved the "peanut butter cup perfection", I just wish they added more Reese's cups into the mix. I felt like it was mostly chocolate ice cream, but it was still good. I really liked "our strawberry blonde" with the big chunks of crust and strawberries. The service was okay, but the ordering system was odd. They would ask customers, all standing in line, out of order. They asked me for my order and then left immediately to prepare it without asking if I wanted anything else, and skipping over my boyfriend. It was very chaotic and not an enjoyable experience. Inside the store was also very narrow and tight. Good ice cream, but I don't recommend this location of Cold Stone. read more

Cold Stone Creamery - Peanut Butter Cup Perfection (like it size) - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

See all

Honestly, this is the priciest ice cream in the area. $16 for two tiny cups of ice cream that is average at best. Also they charge $1 per topping no matter how little they give you, on top of the pricey ice cream. They don't allow cups of water for guests which is pretty bad practice on super hot days. Overall, it's subpar at best and we definitely won't be back again. read more

Stopped by on a whim since I was in the shopping center. I wasn't greeted when walking in and kinda just stood there awkwardly until she finished what she was working on. Everything was smooth though I wish she mix my mix-ins together better; I'll definitely ask for extra stirring next time I suppose. 3.5 stars. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

It has been awhile since I had had Cold Stone, probably ten years or more. There was one conveniently located where I used to live back In Coral Gables, FL on Miracle Mile, then they sadly closed it down. Granted sugar is not the best thing for you but I have such a strong sweet tooth and cookie dough is one of my favorite things on this planet, that and Cuban Cafe Con Leche, really good empanadas, Tostada, and gelato (basically everything that is not great for you but if you are in a bucket list, you only live once kind of mode...you can't resist). But I would usually get the same things there when I went and I was Heaven every time. What makes this Cold Stone great is that they really listen to you, keep the line moving on busy days, are generous with portions, and. really put effort into making sure that the toppings you choose are well mixed into the ice cream. I used to love to replicate what they did as a kid and my wooden cutting board would be my granite slab, I would keep it in my freezer to keep it chilled, break out the Edy's ice cream, mix in my M&M's, warm Nestle freshly baked cookies, along with choc chips and sprinkles and put a lot of elbow grease to make sure all the pieces were well mixed in together. Nothing beats Cold Stone though. I am not sure how they do it but their i cream is delicious. I just appreciate the fact that they put so much effort into making sure your order is exactly right. I remember way back they used to sing every time you tip them in the jar by the register. That doesn't happen anymore, but they should bring it back. It made it fun when they did that at the Coral Gables store. Despite the fact that I will always be a gelato fan, Cold Stone holds its own rank and never gets old. Be aware though, that it is chilly at this location so bring a sweater:) read more

See all

I ordered the chocolate devotion in the like it size and the employee was friendly and very fast. Although after 10 bites, I was getting sugar high, it was an ok size for the price. I felt it had more brownie than ice cream and given the weather I wanted more ice cream than cake. I haven't been to a cold stone since last year and today was the first time I was enjoying ice cream outdoor. May come back again! Note: you can only order take out and there's limited seating outside. Also, bathrooms are unavailable and there was a hand sanitizer bottle that you had to grab and squeeze, I passed on that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

Even on a chilly day, this place had a fairly long line, however it went by pretty quick! This was just a standard Coldstone so nothing really stood out. However, I did notice that they did have a lot of things run out which was a bit disappointing, but not a huge deal as they had so many other options. Overall, it wasn't much different from any other Coldstone store, so if you're craving some ice cream then this wouldn't be too bad! (But there are also a lot of other ice cream/gelato shops nearby which might be a better and more fun experience) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

Ordered an ice cream cake online the day before. Was getting nervous so I also called in to confirm they got the order I placed. I had great customer service and when I picked up the cake the next day had no issues and the cake was exactly as expected, so I appreciate that! The ice cream cake (strawberry cheesecake) was a hit! read more

Parking in this area of the county can be a challenge. It is a busy area. First off Cold Stone has good ice cream. Yet our individual taste is subjective. I personally find Brusters, has more flavor. Still if you're in the area this works. The Reese's ice cream, strawberry shortcake, vanilla, and chocolate all are solid selections. These folks have the best cones. As for the store, it's not a huge location. Then again rent here is through the roof. Is it expensive? Yes. Yet sometimes you need to treat yourself. If over here I'll roll. It's good after a movie at nearby Angelika Theaters. The employees are friendly, and it is a clean location. read more

Love this place! The banana strawberry and cheesecake (my custom combo) is one of the best things in the world! The Medium cup is good enough for 2! Although there have been times I've eaten them by myself. Definitely a must try if you are a ice-cream lover. read more

Cold Stone Creamery - Banana strawberry Ice cream - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

I'm a sucker for ice cream and I love Cold Stone. The birthday cake remix is my favorite, no sprinkles, add caramel. I switch up sometimes and get a milkshake which is equally delicious. Definitely try them if you haven't but I'm sure most of you have already!! read more

Service needs to be improved. Waiting time was incredibly long and rude. Never would I ever be a customer in this location anymore!

Where is the love? I was hoping to be greeted with the smiling, chipper face of young teenagers however when I walked in there was silence. No one was behind the counter and I felt as if I waited 5 minutes for someone to arrive. I was so tempted to just fix my own ice cream. Once the young lad came to service me everything was back to 'normal'. He let me sample the sweet cream ice cream and the cheesecake; for some reason, I always have a hard time deciding which I want. Since, I was rewarding myself for no special reason, I splurged on one of the many waffle bowls. Today, I went with a chocolate dipped, pecan sprinkles. There is street parking in front of Cold Stone but if that is full, there are free parking garages to the side and in front is the venue read more

Cold Stone Creamery - Love it sized, waffle bowl - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

I walked in to the cold stone, and the person behind the counter made sure not to serve anyone. There is a line going out the door, and they are ignoring everyone. Some of the worst service I've ever encountered. Ever. Don't go here, they'll make you wait for an hour for no ice cream. read more

I was in the mood for some ice cream and remembered that Cold Stone had opened up in Merrifield near my gym. My husband and I stopped in and this place was set up different. It was like a room divided in half and its maybe a person to 2 people wide that looks like a hallway to get to the ice cream flavor area. If you hate people in your space like I do you will not like this place. I ordered the Founder's Favorite with chocolate brownie yogurt instead of sweet cream ice cream. The chocolate fro-yo was overwhelming and with this creation and I could of renamed it Death by Founder. My husband ordered the Cookie doungn't you want Some and said it really hit the spot for him. The ice cream here was food but small location, felt rushed when ordering, and expensive. Two like it creations was $11. read more

Cold stone is always great. They take whatever ice cream you want and mash in whatever toppings you want on a cold stone. This way the add ins really get distributed well throughout the ice cream. The have pre-chosen signature creations that are a great deal for all of the add ins you get. I really love peanut butter cup perfection! My only complaint is the sizes are called like it, love it, and gotta have it which is kinda embarrassing to order. If you want less that a like it you can get a kids size! If you customize your own you get one free add in so that is a better deal if you only want one topping. read more

Cold Stone Creamery - the selection! - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

I've come here more times than I can count fingers and toes and always enjoying getting the coffee lovers and birthday cake remix. The staff is nice and the ice cream is made well. I just wish there was more seating inside and it wasn't such a tight space. read more

See all

This ColdStone is packed on Saturday nights in the summer! The line almost went out of the door. Service was good but not memorable. I went with the salted caramel and made the mistake of getting the chocolate coated salted pretzels as my topping. The ice cream was okay, noting too special, but the pretzels were basically inedible. They were so salty and I was unable to get any relief between the salted caramel ice cream and the salted pretzels. I have no idea what I was thinking... Should have gone with mint, plain chocolate or coffee... read more

Cold Stone Creamery - Brownies - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

Sure, it's Coldstone, so you know what you're getting. So this review is all about service here. Ordered ahead and got to the shop 5 minutes after the time the order should have been completed Forty five minutes and 12 walk-in orders later, they finally told me they were too busy to keep track. Going to be alright with skipping this next time and just grab a milkshake from Ted's Bulletin. read more

I crave ice cream on a biweekly basis and getting one of their signature creations is such an amazing treat (Founders Favorite FTW)! Signature creations give you a base ice cream flavor, added with a bunch of toppings, then chopped/mixed in all together. Even getting one flavor and choosing just ONE topping (for my last visit I chose cookie butter and Snickers) tastes amazing. The drawback is that most of the time the toppings and waffles are stale. One big piece of a Snickers was so bad that I just spit it out and left it. That being said -- I don't think I will be returning to any Cold Stone again. I don't have a problem with this particular establishment; during my last visit the gentleman who helped me out was so sweet and nice. He gave me generous portions of samples but unfortunately I didn't get his name as he wasn't wearing a tag at the time. My issue is that Cold Stone gives out coupons but they don't honor them or somehow there's a flaw in their system they don't seem to care about? I had a 2 for $6 coupon which, when applied, still rang up to around $8 something. When I asked to confirm whether the coupon worked, the cashier responded that yes, it went through, and pointed out the "2 for $6" code on the receipt. She's definitely not wrong but I have posted the picture of the receipt for fellow Yelpers (who may be better at math than I am) to judge. Something in their system is not adding up and I don't think they should be tricking their customers like this. read more

Cold Stone Creamery - A 2 for $6 coupon ended up totaling $8.26. Who is in charge of the math in Cold Stone's system?! - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

*3/24/20 these thoughts crossed through my head as I looked around at all these businesses being temporarily closed. This is just one of the stores I saw. I have eaten here before and it was that damn good.* Hearts pounding, smells around you, Taste the sweetness, no ones around you, Big and tasty, it's what you want, But you can't get near it, womp womp womp, Can you hear? Mary Bell crying, I can feel it, Somethings dying. Coronavirus around this place, the stores are closing, no people in place. I want my icecream, I WANT IT NOW, don't care what you've got, I WANT IT NOW, Songs of Willy Wonka in my head, can't get no better, I go to bed. In the morning time, a new day breaks, I hope for good news, what shall it be? Two bars of chocolate for you and me? This coming Sunday, I hope for good news, this place will be open, for a nice chocolate moose. Yum, yum yum, as the girl in me says. Think happy happy thoughts, Good thinks will come to pass. The coronavirus is here now, BUT IT WILL NOT LAST... stay positive people. read more

I really enjoy this particular Cold Stone location. I have been visiting this particular store since the day they first open. I think that they have gotten a lot better since opening. A major issue they used to have is not being able to mix the ice cream well, I'm happy to say that they have improved this making the ice cream and overall quality improve. It can get busy here as it is in a "prime" spot in the Mosaic District. I would suggest the best times to come during the day are before the evenings (2-3 pm) and right before they close. I noticed they give a bit more if you arrive before they close. There is a few chairs and a small seating area, but if I were you I rather go outside if the weather is nice and enjoy your ice cream treat outside! The staff has gotten a lot better and friendlier since they first opened which is a plus, my serivce here has always been fast and efficient. Now the ice cream, I think is far better than their Tyson's Corner location. There toppings are more fresh and the overall presentation of the ice cream here is much cleaner looking than other locations I been to. The ice cream is pretty good quality but its understandably more pricey than other ice cream stores. If your looking for a nice and refreshing treat while your in the Mosaic District swing by here! read more

I have always loved the creamy, thick texture of the Coldstone ice cream. This shop is no exception, and welcomes you nicely for dessert by not only offering you a wide variety of flavors to choose from, but also a creative "signature items" menu, where you can choose from smoothies, sundaes, ice cream combos, and other ice cream desserts. I continue to enjoy watching the workers shovel the ice cream around on the "cold stone" before serving it to you. Great tradition and really adds to the experience. The only complaint I have about this place is that it is a little small, and because of that, there is no place to actually sit and eat. You have to stand and use a small ledge to eat your ice cream on. Not something you can change but a little annoying if you bring multiple friends. read more

Manager is horrible, the staff member attending to myself was unbelievably kind though. This store also has outrageously loud music on which with masks along with loud music its hard to hear anything or one. read more

Hey Cold Stone, please try encouraging your employees to actually practice your "promise." My boyfriend and I promptly got kicked out at 10:01 mid ice-cream eating. Seriously, how long does it take to eat a like it? Waiting five minutes instead of having a kid say, "uhhhh....we're closed," to all the patrons is probably a better practice. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

Cold stone is delicious. This location is no exception. We came on a Friday night and there was a line- but the service was efficient enough that we barely noticed. You always get exactly what you expected, and that's what I was craving (birthday cake remix)! Garage parking available, very limited seating right near the restaurant but a short walk to plenty of benches etc. cute little town center. read more

First time coming here in years and we were not disappointed! It's located in the mosaic so plenty of garage parking and even several 15minute parking spots right out front. What can I say about coldstone? It's decadent, rich, creamy, and toppings galore. I normally think coldstone is too sweet but after a hard workout some ice cream sounded like a healthy plan to recharge our body. We ended up getting something really simple: sweet cream with frozen strawberries. YUM. Something about the simplicity of it was so delicious. We tried several different flavors and decided that something fruity was the way to go. It does get kind of busy here but the line goes by fast and no one is ever unhappy waiting in line for ice cream anyways. read more

Cold Stone Creamery - Sweet cream and strawberries - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

See all

It has various kinds of ice-cream and some specific topping. Actually, it isn't good only about tastes, it is also attractive about how it looks like. My friend and I ordered 2 different flavors, mine was pumpkin ice-cream. Unfortunately, I was so sweet and I was not able to finish it. It tasted good, anyway. One more option for you is mint flavor because it isn't that much sweet. read more

See all

I crave ice cream every so often but when I do, I love coming to cold stone. I live about 10 miles away from this location but drive all the way their specifically because I always get good service when I go but also it is nice to walk around the area while eating your ice cream. I usually get the birthday cake remix ice cream, which to me is the BEST ice cream they have their. Overall, I do recommend this spot, sometimes since the area itself is really busy it can take a bit to get your ice cream but the employees work hard and its not like their sitting around. They make sure that they get customers in and out to the best of their ability, and to me they do a great job. I will continue to come back to this location whenever I crave ice cream. read more

I'm not a huge ice cream fan, but cold stone is amazing. I come here pretty often. It is a little bit expensive but it's always worth it. The ice cream is so fresh and creamy and they are very generous with the toppings. I've also always found the staff to be nice. Worth every penny!! read more

Just went in and stood at counter. Two employees stood there and never turned around to acknowledge me. Don't go to this location! Also no indoor seating. A waste of time. read more

Delicious, even on a cold day! My fiancé treated me to a delicious cup of the Strawberry Blonde ("Like It" size, since I was already full) this past weekend. This signature creation comes with strawberry ice cream with graham cracker pie crust, strawberries, caramel, and whipped cream. Delicious!! I hate chocolate, so this was definitely a viable alternative! I will continue visiting Cold Stone locations across the DMV whenever I get a chance ;) read more

Cold Stone Creamery - Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Falls Church, Virginia

I normally don't write reviews, but this was such a disappointing experience. I placed an order for an oreo cookies and cream extreme cake with a custom message on it for my niece's graduation. Awful. The cake was sloppily frosted and the writing was atrocious. The employee assisting me wasn't rude but didn't apologize either - just told me that this is how the cakes look. He offered to redo the message. Still bad. I wish I asked for a refund. read more

Mmmmm mmmmmmmmmm mmmmmmmm. Be still, my fatty heart. I've never lived as close to a Cold Stone as I do now, and boy howdy, is that going to be a problem. I've literally pulled in to the parking lot and made myself leave without getting out of my car because I cannot resist the cheesecake ice cream. It is so flavorful and the texture is perfect and not at all too melty. Soooo beats fro-yo. Sorry, trends! The staff allow you to sample any flavor you like, and they have convenient little trash buckets for your sample spoons so it's not at all awkward. They also appear to rotate flavors... and don't tell anyone but I ask for at least two samples every time I go because they're free and I can have a small bite of flavors I'm not planning on getting. The staff is more competent and more friendly than I've encountered in similar facilities, and that is greatly appreciated. The salted caramel flavor also recently blew my mind. It has ribbons of real caramel throughout and has just the right amount of saltiness. This last time, I found out I could do two flavors in a Love It! size, and boy, did that make my dreams come true. I also was able to do the same mix-in in each for free in line with their including one mix-in for free. Got me some Heath rolled up in each of those bad boys and in the cup side-by-side, and I was good to go. Until about half way through when I realized this was way more ice cream than I needed and I was regretting not getting a small. (Like It!) My ice cream date got a chocolate, sprinkle dipped waffle cone added on his and that was neat, but the flavor wasn't the greatest. I think I'd go for a plain waffle cone instead. But again, there is a huge ole' mass of ice cream in even a medium, so maybe think twice about how much frozen goodness you're prepared to handle. Also, while the prices seem steep, I'm reminded that it is almost impossible to spend less than $4.something on fro-yo, for a lot less dessert. I'm looking forward to trying their ice cream cupcakes and shakes soon. Just as soon as I get off the treadmill for all the hours I'll need to undo the 650 calories in this awesome afternoon snack... read more

HORRIBLE CUSTOMER SERVICE! Short female server was extremely rude, extremely bad attitude. She didn't even want to do the mix ins ..... this is cold stone! I believe that you CAN get things mixed in to your selected ice cream. Then she didn't want to give me a top for my container which I asked for several times. Also noticed UNSANITARY practices performed by her and several other staff during this time of COVID19. read more