Small ice cream for $9.00 each! Sorry! Nothing special about Cold Stone Ice-Cream! Service was good! Parlor was clean!

Employee had no idea what to do, was looking at us like we were complete idiots. Before you open a facility, train everyone.

Terrible! Went in for ice cream and before I could place my order I witnessed the guy behind the counter use his bare hands with a sample spoon to remove ice cream that'd fallen into other flavor. His fingers clearly touching the ice cream. Gloves or a proper utensil should be a must. We didn't order, we left. Dover needs a new Coldstone! read more

I'm never ordering a cake from cold stone again. This is by far the ugliest cake I have ever seen. It looks like somebody rushed to get this done with no effort. It looks like the cake came from the Vietnam war that got torn and slapped by the cake maker. The cake is tilting like the tower of Pisa. DO NOT ORDER A CAKE FROM THIS COLD STONE. read more

Cold Stone Creamery - Strawberry Passion - Ready Now - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

The ice cream tasted ok but the waffle cones weren't sized to the cups they were meant for. They barely held any ice cream. I ended up dumping everything into another bowl. I ordered ice cream sandwiches as well. They were good but way overpriced. Not much value for your money at Cold Stone. read more

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Rude service, worker was bothered by me ordering ice cream for my family members (6 total), now if they were right about to close or there was a long line, I can understand being overwhelmed, but the place wasn't busy, I tried sharing pleasantries, and was told off in Spanish (LITTLE DID THE WORKER KNOW MY KID SPEAKS SPANISH). I would give 0 stars but I can't. Not the experience my family is looking for when going out for ice cream read more

Mudslide mojo in the "like it" size. It had coffee ice cream, fudge sauce, peanut butter, oreo and roasted almonds. $5.50 with military discount read more

Cold Stone Creamery - Mudslide mojo - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

I never have a bad experience here! I absolutely love the service and product!! Even when I order delivery I get the food correct! Stars every time. A smile goes a long way! --seems all of the bad reviews are during the pandemic, which is a shame because I'm sure the employees are busy busy. Hope people bring more kindness into their hearts. read more

Cold Stone Creamery - Excellent service - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

As a family of five, we visited this cold stone for some ice cream. I ordered a "like it" size with brownie and almonds. Unfortunately, while enjoying my treat, I found a long strand of hair in it. I brought this to the attention of the staff member at the counter, who responded rather rudely, immediately discarding my ice cream and starting to prepare another without asking what I wanted. At this point, I requested a refund instead, which seemed to further annoy the staff member. I felt my concerns and preferences were assumed rather than attentively listened to, leading to a disappointing service experience. read more

Ordered Banana Caramel Crunch in a waffle bowl, 'gotta have it' size... online... for 8:15. I arrived in the parking at 8:10. As I was getting curbside I waited 5 minutes before calling. Iwas told it would be brought out when ready??? 8:30 alovely young lady brings me a bag...I drive off... curious, I check out out whole waiting at the light to turn... Wow, no waffle bowl and it's size does not strike me as 'gotta have it'. More of 'where the 'F' is it'!! I call back while turning around. Same girl comes out with another bag containing the waffle bowl. I inquire as to the size I have and she confirms it's the largest size! I paid $9... YES $9 for 12 ounces of ice cream with bits of banana and almond, and a caramel drizzle... That's LESS than a pint!! Although it was a refreshing change, it was in no way worth $9!! Never AGAIN!! read more

Ordered online and was told to wait 20-25 mins to pick up order. When I arrived the employee claimed she never got the order. Took another 20 minutes before I had the order in hand. One person working in the store so I can assume orders piled up - no big deal, except that she wouldn't take the screen shots of the order details, confirmation #, and estimated pickup time as proof of order and payment. Luckily the manager happened to show up and validated that I had in fact already paid. So an hour from order to eating my overpriced melted ice cream. Also, realized when I thought about it later that she wasn't wearing gloves. Luckily she used the spatulas to mix the ice cream. read more

Cold Stone Creamery - Order details - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

Had a custom cake made here. First off the owner didn't get back to me until I called multiple times. The owner up charged me by claiming it had to be done on the largest cake they had. The picture was not even centered. The owner claimed to put sprinkles all over the side in our phone conversation. Yet when I received the product there were no sprinkles and it was placed in a container 3x it's size so it slide around. Also it was supposed to be Oreo icecream yet it was mainly vanilla. Thankfully it was for a 3 year olds party. Will not return ever again for a cake. Not only that but the owner freaked me out by creeping up to me in the parking lot in his personal pickup truck asking me how I liked the cake. I think he spy's on his employees. I really did not have a good experience with this and he up charged me to $45 for a cake that was terrible. read more

Cold Stone Creamery - Top cake was from cold stone and it was a terrible cake - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

We went there not to long ago and it was a horrible experience!!!! I was looking for a last minute birthday cake and we decided to stop at cold stone because we enjoyed the ice cream. While looking at the cake in the freezer the employee she was kinda forcing us to pick a cake. While looking at other cakes she told us to close the freezer door in a rude way, but what type of customer service is that!!! how can we pick a cake with out browsing the display!!! Never again i will come here! The owner needs to train better the employees for best customer service! read more

We had a good experience here. The only real problem is the extremely high price. The creations you can make are fantastic. The flavors are great and the service was good. There was a long line, but it moved quickly. read more

I sent my daughters in the grab some ice cream. My daughter accidentally ordered birthday cake instead of cake batter. Easy mistake. When she asked them about the brownies they were adding, the rude associate said you said birthday cake. My daughter replied that she was sorry and she meant cake batter. The two African American associates (one older and one younger) started whispering and making remarks. My daughters just walked out. One of the associates says, now they're leaving. The customer service definitely wasn't as expected. The rudeness wasn't necessary. It could have easily been remade and they could have raked crap after they left. We will not waste money at an establishment with rude employees. Not acceptable by any means. I did ask to speak with Mohammed, the owner and was told to call back. I hope he reads this and all the other nasty reviews and fixes the issue before his business ends up With a closed sign on the door. 2.5 stars raises concern for me. read more

I ordered a milkshake , it was soooo thick n way to sweet, it was really just ice cream , not a milkshake.

Dover, DE store - The inefficiency of the female "manager" and bad customer service in that store has caused me to look for other alternatives to ice cream shops!!! The female manager did not want to honor my birthday offer received on July 15, 2021. She stated that the email was a scam and she did not want to honor it. Not only that, she also took my $5 reward to after I left the store without my approval. The fact that someone who represents Cold Stone manipulated a customer and stole my rewards is a direct reflection on Cold Stone and their customer service. Customer since 2018. read more

The decal of the cake was poorly done. But I feel the typo will speak for itself. The cake was supposed to say: Happy Birthday Alex & Sluggo. The cake was tasty, but I wold recommend ordering a plain one and decorating it yourself. read more

Cold Stone Creamery - Was supposed to say Happy Birthday Alex & Sluggo. Top of cake is lumpy. - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

Used green banana in my shake and had the nerve to say it was ripe and with attitude argued about it . Ice cream cone couldn't even chew it was that stale . Horrible horrible customer service , never ever going back . That girl needs to be fired because there was two boys that opened the freezer looking with their dad at cakes and she yelled for them to close the door of freezer , very disrespectful as if they were stealing . She obviously doesn't want service and is running away all customers . I feel bad for the dad that took his cool and just replied they were just looking kids were also respectful . Manager / owner must not care who they hire . (People who hate their job obviously are the best fits ) on the other hand the blonde hair lady was very nice and respectful, the other lady just hates her job / life I don't know but shouldn't be working at a place of business . read more

Please do not come here and support this terrible franchise owner. They charge ridiculously high prices and then they make sure to give you the smallest amount of ice cream. DO NOT order from a food delivery service, they will send you whatever they want instead of what you ordered and they won't even fill the container up half way. They might give you 90% topping or 1% topping. It really is ashame because it is the most delicious ice cream around here - but I just can't recommend ANYONE go there because of ratched owner and lazy employees. If you do go, make sure you get a taster - a lot of the time they'll just use chocolate ice cream to flavor the coffee ice cream or just add food coloring instead of flavoring to the ice cream. Do not support these thieves. read more

My husband and I went to the Cold Stones in Dover only to use up a door dash balance and did not want to pay a delivery service fee. I did not realize that my order did not complete until I arrived at the store. I sat down and finished it and got in line. There was a young lady who said she did not see my name. I thought my order number and receipt on my phone should have been enough. She treated me like I was a criminal trying to steal bad ice cream. And bad ice cream it was. This will be my first and last time at Cold Stones. If you want cookies and cream ice cream, go to Mcdonalds or go to the supermarket and pick up a container of Breyers. Its better quality and you even get cookies in it. If I could give no stars I would read more

Filthy, dirty, gross, unfriendly staff- she literally did not speak to us. Did I mention that the place has not been cleaned in a very long time, and when it was, they did not do a very good job. read more

Yuck. We ordered cake batter ice cream in a chocolate dipped bowl and it was inedible. It tasted like how public bathroom soap smells. Couldn't quite put my finger on it, but definitely soapy. It was almost as if someone sprayed it with chemicals. We ended up throwing it out, and we aren't people who typically believe in ditching ice cream. Because, come on -- ICE CREAM. It was also horrendously overpriced. Don't waste your time or money on this garbage. read more

this place is the absolute worst the associates are disrespectful and will completely ignore you I do not recommend the prices are not worth the disrespec read more

I went into the store at 1140am and I did not read the board but the sign said open! I ring the bell and the same rude guy I had encountered the week before came out and I asked for a pint and he grabbed the pint ready to serve me, when I asked that he wear gloves he told me to leave and that they did open until 12. I asked him if it was because I asked him to wear gloves and he became very rude and raised his voice at me. I told him to turn off his open sign and left the store. This store is nice when the girls/women are working but not when this ignorant man is in the store. If you see him at the counter please just leave. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Dover, Delaware

Lots of things to chose from; many flavors, toppings, hot desserts, drinks. They have a bunch of cakes and ice cream containers ready to go home. Friendly service. read more

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Uh... The attitude was just not okay. My friends and I were browsing the menu for less than 5 minutes, away from the counter and the girl working was obviously annoyed we didn't know what we wanted right away. While ordering, other customers came in and standed right next to us, too close even if it wasn't COVID times. While getting rung out the worker answered a phone call on her watch and barely mixed our toppings in. Just a bad experience. read more

Review for mobile location in Queenstown Outlets, MD. Absolutely LOVE this place!! I've been going to Cold Stone since I was a kid back in Colorado. After moving here, I despaired of tasting their heavenly ice cream again (Maryland's Eastern Shore is severely lacking in food options of any kind), and then I discovered this little trailer in the outlets parking lot! The Birthday Cake Remix is ice cream perfection, I've rarely tasted anything so good!! The service is also fantastic, a lovely British lady who is so friendly and obliging! We have great conversations while she's preparing my order. Highly recommend!! read more

My boyfriend and I went here for a small date and to say it was ridiculous is an understatement. The girl working the counter was super rude and had a terrible attitude. She rolled her eyes when both of us wanted to sample a flavor each, after she scooped the ice cream she walks away without saying a word, she was like "you pay here" after doing something by the register. She rang us up and didn't even offer a receipt. I was just ready to get the heck out of there. By the faces of the couple behind us even they noticed her attitude. As soon as we paid, we left and ate it at home. The ice cream was good though read more

Cold Stone is amazing! Staff is courteous and eager to assist by creating whatever you desire. I normally stick to the Founders Favorite which is delicious, but friends and family opt to try new treats and the love them just the same. Cold Stone rocks!!! read more

If I could leave no stars I would! Now, one of the workers was the sweetest girl ever. The other, however, had a horrible attitude the entire time. They have four advertisements stating they take apple pay, however when I tried to pay with apple pay it did not work. The workers called the owner he rudely said that apple pay has never worked. I called to talk to the owner about this and he hung up on me. Horrible customer service from a franchise! I will never be going back. read more

I hate giving bad reviews, but this Cold Stone severely disappointed me. Unfortunately, I have a dairy allergy and can only eat the sorbet. I have been calling for a month if they have changed the flavor from the pasty lemon sorbet that leaves a horrid aftertaste. Many of the girls that work there are very kind and apologetic for the lack of concern the store seems to have. One girl that works there is extremely rude and is giving me this bold face lie that no one likes the other flavors she's made except the lemon, but the other girls seem to disagree with that. No one seems to be eating that gross lemon and it sits in the same mold day after day. I have called the corporate office and no changes seem to be made. I will travel the distance to other companies that frequently change their flavors or have a variety. Hopefully, competition comes soon. read more

Very terrible customer service. I've been here twice. My first experience I thought maybe the employee was having a bad day. My second visit was even worst. They don't even deserve 1 star read more

Other yelpers are right, terrible customer service. Used the restroom right after an employee, there was no toilet paper or paper towels. Ewww. Did she even wash her hands? Mentioned it to the manager. He just said "I know." !!!! What?! You know and are okay with it? Gross. Gross. Gross. Kinda hoping this place gets shut down for being disgusting AND rude. Update: not 1/2 an hour after I posted this review, the manager asked his employees to write positive ones. I watched the whole thing unfold. Yelp is deleting and flagging the fake reviews (yay Yelp!) but this just goes to show what kind of owner this guy is. If you have to ask your employees to write positive reviews, what kind of business are you running?! Hey, owner--maybe cleaning up your store and your attitude instead of making fake accounts to write positive reviews will bring some real customers in. Then you won't have to waste your time making all these fake accounts to post fake reviews... Hmm! read more

This place closed 40 minutes early today which is Monday. Supposed to close at 10 and I came in at 920 and they were closed. I'm extremely upset and they had no excuse to why they closed early. So I would like an explanation please. read more

Terrible customer service. The manager had his bluetooth ear piece in and was in a conversation the whole time he helped us. I felt like we were an inconvenience. I won't be going back if he's the only one in the store. read more

Over priced ice cream, a small milk shake is $5. Try a specialty warm item, i believe it was some sort of churro but it was to hard and had a greasy flavor to it. DQ, mcdonalds or anywhere else is better. read more

Love the ice cream here. They are a bit pricey however and they tend to try to skimp on the toppings.

I have been to this store on several occasions but, after today, I will never go back. I went there a little after 4 in the afternoon and the 2 young girls working were sitting ON THE COUNTER with their legs crossed under them, on their cell phones!!! Upon seeing me, they both jumped down and I just held up my hand and said never mind and walked out. SO disgusting! I can only imagine the lack of cleanliness throughout the place. I wish I had the owners number to contact him or her directly. read more

This is the worst ice cream I ever had it's spoiled or something.Stuff is very rude and place is nasty.Don't go there