I always bought my ice cream from the grocery stores until I decided to check out coldstone with some friends. It was my very first time coming in and was overwhelmed with all the delicious options! The girl that helped me was so sweet and helped me through the coldstone process and gave me some great recommendations. Believe her name was Dina from what I heard the other workers call her. I ordered a strawberry blonde and it's to die for! Highly recommend this place if you love Ice cream and looking for a fun place to customize your own yummy treats especially since the summer months are on the way! read more

This location at this visit was very satisfactory. We ordered our usual. The got a have it mud pie mojo, and the cookie dough with some white chocolate chips. The portions were very good. It was filled to the top of the to go lid. Very good. They are very friendly and helpful. You go in and out because two people can help with your order and make the combinations quick. Very recommended. Sorry missing pictures this time. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Clovis, California

Great staff!!! Thank you for being kind and considerate during teacher appreciation week.

Cold stone always has that thickness you'd like in ice cream with the comfort of the guilty pleasure cheesecake that we all crave once in a while :) fresh strawberries and cheesecake in vanilla or strawberry ice cream with a waffle bowl is my occasional guilty pleasure read more

I like to come here for my coffee ice cream fix. I always get the same thing. I think it's a coffee lovers specialty flavor with toffee and nuts. I haven't strayed or tried anything different. I ask for a tub of it to savor as I please. It's the perfect treat especially when it's made right. read more

Just came in and even with it being pretty busy the staff was so kind. A shorter gal with dark hair helped us out and i didn't get her name but she was a sweetheart. They were quick to help us and got through the line quick. Ice cream was great as always. Great experience read more

Our order showed up with lotion on the container which got in the food. This is a good safety issue. It was female lotion. I am disgusted. Literally made me sick. Management needs to check into this. A man delivered it so it was at the store that this happened. read more

My son's favorite ice cream flavor is birthday cake. So this was a must try for him. Super Mario Birthday Blast- has Cake Batter Ice Cream with Yellow Cake, Bright Blue Frosting & Star Sprinkles and he also had them add gummy bears. He loves that he gets to customize his own ice cream. Staff was nice and friendly. There was no one ahead of us when we can on a weekend afternoon. We like to go to this location because it's close to home. Other favorites I've tried is coffee lovers and banana Carmel crunch. read more

Cold Stone Creamery - Super Mario Birthday Blast - Ice Cream & Frozen Yogurt Near Me - Clovis, California

when I first went there it was amazing it has a lot of things and their gift cards don't expire. SO AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Cold Stone Creamery - It's my tap bear. Isn't he cute - Ice Cream & Frozen Yogurt Near Me - Clovis, California

The ice cream was mediocre in flavor. They got my wife's order wrong. The kids working there were not all that friendly. Actually saw a worker drop a pan of ice cream into another, scrape the ice cream off the pan and throw it back into original pan. Kind of disgusting. Some of the pans were dented as well. You'd think for what they charge for ice cream they'd get new pans or at least fix the damaged ones. Won't be returning. read more

2 gotta have it signature silk chocolate almond milk ice creams ordered! Looks really great in their advertisement! The workers were kind. Put it together fast! Looks like peanut butter banana deliciousness! Good music playing! Clean and safe! Great service and delicious new treat! Highly recommended! read more

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The dude, niece and I came to Cold Stone on 11/24/19 (my birthday) to pick out my birthday cake. If you know me I am not a huge fan of cake but I LOVE ice cream. The only way I can eat cake for the most part is by eating ice cream cake. I let the niece help me pick out my cake as she was so excited that it was my birthday. The niece picked out a yummy looking cake. It passed my approval and the niece could not wait to dig in to it. The dude paid for the cake and I passed up a scoop of ice cream as it is in the cake. It was also clean inside and smelled yummy. The staff was very friendly and kind. And we took the cake to the family house to celebrate my birthday and the family loved the cake. It was gone within two weeks. Very delicious. You can't go wrong with Cold Stone. You can't go wrong with their ice cream cake either. Next time I want to customize my Cold Stone cake which will be fun. I will be back as I have so many gift cards to Cold Stone and I love ice cream. This location appears new and I am looking forward to coming back. read more

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I tried the "our strawberry blonde" today and it was really good! I like the small bits of graham cracker in each bite! read more

Cold Stone Creamery - Our Strawberry Blonde & mint - Ice Cream & Frozen Yogurt Near Me - Clovis, California

My wife and I ordered two ice creams. The total cost came out to $15 including tax. To my surprise, the final total was $18. Upon further inspection, I noticed a $3 tip was applied unbeknownst to me. I brought this to the attention of the cashier and a presumable manager was promptly ushered out. The presumable manager asked me how much I wished to tip and I said $0. The presumable manager the retrieved three $1 bills from the plastic tip jar and handed them to me. My advice, pay particular attention to your monetary transaction when purchasing ice cream at this establishment. read more

This is the WORST Cold Stone location. They NEVER mix the ice cream very well & never put extra toppings in the ice cream even when you pay for it! When you ask them to mix it up more, they get frustrated. I called the manager maybe a year ago & I see why the employees are the way they are. She was No help & wanted me to bring the left over ice cream I had in, in order to get it remade. I told her it was an inconvenience & asked for a credit for the ice cream. She would only do it if I brought in the left overs. Where I live, it is inconvenient to bring it in! I wish there was a location closer, this one is a disappointment every single time I have gone in. I am surprised it is still open. read more

Cold Stone Creamery - This was after asking it to be mixed well & I paid for extra cherries. Neither were done! - Ice Cream & Frozen Yogurt Near Me - Clovis, California

I've had ice cream from cold stone several times. Idk why I forgot to review. Opps. Had some kind of coffee ice cream with nuts and things in a plain waffle bowl. The smallest size they offer because I can't eat it all. Maybe I'm the only one but although the ice cream is wonderful it is just so sweet. My body just can't do so much sugar. I don't like sugar free but I wish they offered a reduced sugar option for dorks like me. I'd get it more often for sure. It was delicious but the sugar...yikes. Lol read more

I just gave this location it's last chance... last time we were here they cleaned my cup with their dirty apron, touching my ice cream and I left without taking my ice cream. That is unsanitary even when we are not in a PANDEMIC!!?!? Today my son and father wanted cold stone so we tried them again... the customer service was lacking my dad was upset at how rude they were... the ice cream was melted you could see it dripping and when casually asking if their freezer had shut off they snapped and said it's frozen while stabbing it and watching it dripping off the spatula... to top it off when paying he tried to pressure us for a tip!?!? Ummmmmm... needless to say we will NOT be back! read more

Cold Stone Creamery - Nope... not melts at all lol - Ice Cream & Frozen Yogurt Near Me - Clovis, California

2 long blond hairs mixed in with my ice cream!!!!!!! I am Not blond, they were 1000% not mine! I found them mixed in with my ice cream while eating. Awful experience and I never want to return here and it's my go to! read more

The employees here are very friendly. This location is kept very clean inside and they are pretty fast getting the tables wiped down. The seating is extremely limited with only 9 chairs. Ice cream here is awesome! read more

Cold Stone Creamery - Sales counter - Ice Cream & Frozen Yogurt Near Me - Clovis, California

8-23-24 we went in for 3 OURS one peanut butter cup perfection and 2 chocolate devotions- this was 10:20 pm we left the line and out the door at 10:50 pm with one customer in front, my issue is if the workers spend less time talking amongst themselves I might have liked my ice cream I was taking straight bites of peanut butter alone it was different for sure Its a regular ice cream for me its just this: he didn't mix mine well enough- these were all kids maybe hire an older person who cares about the business as for the other 2 ice creams the extra toppings were good the only problem with those was they were not mixed properly. the ice cream preparation was from two employees. read more

Wonderful staff. They were kind enough to help me make a make-shift birthday cake for my friends birthday quickly before closing time. They were all wonderful and happy to help!! read more

Horrible. I got cookie dough and there wasn't even any cookie dough in it... just the ice cream. UGHH

worse. worse. worse service ever. and the cashier forcing my bf to tip her. such a horrible moment for myself. read more

Poor service. Please train your employees proper etiquette...if one has to go way out the way to fix your mess up, take responsibility and apologize. 35 min out of my day and no "I'm sorry?" In any way. The next time I come in I'll change it to 3-five stars If I see any change. For now, one star. read more

Ahhh. It is so damn delicious here. Anything, ANYTHING, you order will be heavenly. It will be about 4 bucks for your yummy creation, and it will be worth every penny and calorie! FYI: People dream about this place, so there will be a line.... read more

Great service and improvements since my last visit. I was surprised to see that the business has made great steps to improve its operations. Todays visit was to reevaluate their service and product since my mum was craving ice cream and I was near by. We ordered the brownie sundae and here is my experience. Firstly, service wise, the servers were very friendly and helpful to be patient while they wait for my mums decisions. In addition they also suggested alternatives for ice cream flavors if my mum was not happy with the french vanilla intended for the Lava sundae. I was thoroughly impressed with their sincerity and smiles. That is a huge improvement for this establishment and its customer service, so kudos to management. In addition, I previously complained how their to-go packaging was so cheap and tacky, they used to pack their lava sundae in a styrofoam. Now they do it in a bio-degradabel see through box, which adds not only class but also gives an alluring excitement with this new packaging. I applaud management for improvements and I hope they would continue their efforts. read more

Cold Stone Creamery - the chocolate lava sundae with its new to go packaging that is more attractive - Ice Cream & Frozen Yogurt Near Me - Clovis, California

I want to give a shout out to Katlyn! This is the second time she has waited on me and she is very courteous. There was a mistake on my ice cream this time and I was very happy she was able to wait on me when I came back in. I offered to pay however, she said no. Ice cream was yummy but her customer service was great. A priceless commodity. Thank you Katlyn!! read more

One of my favorite places to get a bunch of ice cream for a decent price! Always tastes amazing

Gotta love coming over 10 minutes before they are listed to close And you see the lights off And the guy and the girl employees hiding in the dark inside Way to go team Cold Stone Nice representation read more

I am not surprised that this place only has 3.5 stars. I ordered delivery from here and they forgot to include the waffle cone I ordered (even though it was on the receipt taped to the front of the bag with my ice cream in it. I thought maybe it was a food delivery app issue so I decided to again order a cone but from a different app. I got ice cream & no cone again. Again, the cone is on the receipt taped to the front of the bag. How hard is it to stick a cone in a paper bag and to check a receipt to compare it to order contents before sealing the bag? This tells me that they are very careless and disinterested in making sure the customer receives what they paid for. The ice cream is okay but honestly, you're better off going to the grocery store and buying a pint of specialty ice cream and a box of cones & making yourself an ice cream cone for a fraction of the cost of their overpriced coneless creations. read more

Beyond disappointed. Decided to get uber eats and order from cold stone. Upon our shakes arriving, we discovered the fact that the "love it" sized ice cream we ordered was missing. Furthermore, when we called to tell coldstone they messed up our order, they said they had the ice cream but at first were not willing to stay open to make it right. After a heated discussion with the person on the other end of the phone, we were told they would stay open until our uber went back to get it, AND they would remake it due to how long it had been since we ordered. The ice cream was drove back to us, and once we got it, it was COMPLETELY melted, not only that, they gave us the "like it" size instead of the "love it" size. A complete waste of 34 dollars. We will never be ordering from Cold Stone again, only Creamistry from now on. Horrible customer service and would not recommend. read more

I give this place a two, because the ice cream was good. It was actually our first time there and weren't impressed. It kinda made me feel like I was in line for the soup guy on Seinfeld. Rushed, impersonal, no customer appreciation. There were 3 servers behind the counter which seemed to be zig zagging between each other, hard to figure out who was preparing your order. The place is small and gets crowded. It also did not look very clean. Only about 2 tables so don't expect to be able to sit and enjoy your ice cream there. Very pricey too! We won't be retuning there again. read more

So I go to this cold stone very often, but tonight I went in and there were 4 people working. Two girls were checking out when I walked in and apparently it takes all 3 boys working to be their cashier. The one girl working was doing online orders. I'm standing for over 5 minutes when one of the boys finally offers to take my order. I say I have two orders, he makes the first ice cream and then disappears into the back. Meanwhile the other two guys working are leaning against the counter and complaining about how slow Tuesdays are, apparently helping the only customer in there doesn't register to them. I'm starting to wonder where the guy making my ice creams went when he comes back and say "Okay my second ice cream is a like it..." and continue with my order while he looks surprised and has completely forgotten he was helping me. Obviously because he disappeared in the middle of my order. While he's making that I walk to the cashier and wait. The girl comes up and asked if I've been checked out and I say no. She rings me up, I pay and tip and then she walks away, WITHOUT handing me my bag of ice creams. I see it through the glass on the other side of counter and look around while they all just stand around and talk to each other. I finally reach around and snatch it and they look at me all looked shocked and I left. WORST customer service I've ever experienced, laziest work ethic I've ever seen. I know they're young, but I've been in the food service industry for 7 years since I was 17 (their age) and would NEVER act the way they did. I would write them up if I were their manager. read more

So yummy! Love how you can pick your flavors and they mix in candy with it. It was clean and product was fresh. I have also had a milkshake here before. The staff can be a little happier and work faster but the treat was good. read more

WARNING - They may be putting some sort of addictive ingredient in the ice cream because every time I go there, I want more and more and MORE! I order strawberry ice cream with banana, chocolate chips and graham crackers... It's crack I tell you! read more

Loved their ice cream and everyone was very kind! Totally recommended going there! They have the best ice cream.

I came into this location after a great and fun business team dinner the other night and I was very disappointed in one staff member- Nate. He was very pushy to get my order. I questioned him "What was the rush?" and he didn't have an answer for me. Once I decided what to get, he didn't even ask me if I wanted toppings and since we just finished paying, I couldn't get any toppings I wanted without having to swipe the credit card again. He was also mumbling something to a female coworker that had her laughing a bunch. I hope for his sake it wasn't about me. I would recommend increased customer training for him to develop his communication skills with customers. read more

I have been to this location only a handful of times, and I haven't been disappointed. The place is very nice, clean and has many options! The prices are very decent! The staff is always welcoming and patient with their customers, so that is always a plus! It's also in a convenient location. read more

The lady who helped me was rude and assumed i was paying for other people and add their ice cream along with mine. Very upset and thought this was so rude. She didn't even ask if it was just the one (which it was). And after, she didn't even offer to refund me the money. read more

Right off the bat, 4 stars just because of the price. But there's not much to say about this awesome ice cream shop, other than the fact that if you can't find/don't wanna make your own creation out of the 20 or so different toppings and at least 20 different kinds of ice cream...then they have about 15 or so different "house" (for lack of a better word) creations. My personal favorite is the Mint Mint Chocolate Chocolate Chip. Haven't been there in a long while, but I'm pretty sure it consists of mint chocolate chip ice cream, extra chocolate chips, fudge, and brownie chunks. Yes...I'm sure it's extremely unhealthy, as with every thing else on their menu. But still, you gotta love that place. read more