I like this place because it stands out. Crafted ice cream that you can't really get anywhere else. What can go wrong there? The down side to this establishment is it's usually dirty. I don't know if the employees don't have time to clean or just don't make it a regular habit. It seems like every time I have gone by in the last couple of years, I have to look for the clean table, and there's only three. Good ice cream though, so just get it to go. And for high school/college students, the customer service is usually noteworthy. read more

Great coldstone location with generous portions and average prices! Slightly higher prices for certain items compared to the river park location, but only by about 10-40 cents. LIKE IT (small): about $3.50 LOVE IT (med): about $4 GOTTA HAVE IT (lg): about $4.50-70 + cone: 79 cents reg. 1.29 choc dip They allowed me to mix two flavors! Cheesecake and chocolate yum! Plus they let me use a coupon from their eclub! Score! Overall I would rank this coldstone on par with the riverpark location. Both are better than the fig garden location IMO but fig garden does have a fro-yo machine!! All of them carry delicious cakes and cookie sandwiches! read more

We love to eat Coldstone, but we have been here twice and both times the customer service has been pretty poor; it was the same guy both times, too. We won't be back to this location. read more

I love their ice cream. It's very creamy and delicious. I especially like their ice cream cakes. I often have to just go along with the employee's questions about going to a party...internally I know they would judge me if I told them it's just for me and no occasion. They'll write on them as well. Just go along with it. LOL. read more

Cold Stone is amazing! I have never had a bad experience there.The staff is friendly,shop is clean, and the ice cream always GREAT! They have outstanding ice cream cakes and cup cakes to custom order.There's something about the smell when you walk in that lets you know you're in the right place. read more

WORST CAKE ORDER EVER!!!! I placed an order for a cake with very simple piping and was handed an absolute MONSTROSITY with a huge smile...they were actually proud of the epic failure they presented to me. The girl who took my order took the picture of the piping I asked for and even checked in the back before I ordered to make sure it was as easy as it appeared to be. I stood there shocked when they brought it out and stunned just repeating "this is not what I ordered." They proceeded to ring me up and charge me EXTRA.....when I asked what the charge was for the girl very proudly said "all the piping"...baffled! On top of that the topping was just all colored whipped cream and smooshed all into the sides of the container lid. Disaster! It was 8 o'clock at night, I had no time to order from anywhere else, and this ridiculous cake was a huge eyesore I was ashamed to present to the party. read more

Cold Stone Creamery - What I ordered vs. What I got...HORRIFIC - Ice Cream & Frozen Yogurt Near Me - Clovis, California

My family visited the Clovis Ca location last night and have been there numerous times but this was the first time we had absolutely horrible service. The lady working there was in a serious bad mood. I don't know if she was bothered we walked in (they had no customers when we arrived) or what? She wasn't just rude to us but to every customer that walked in after us. She wasn't patient with us as we wanted to try different flavors for our 3 year old to see which he wanted. We dined there but she bagged everything up and never asked if we were eating it for here or not. What was something that was supposed to be a fun time with our family turned into a horrible rushed experience. Very disappointed customer!! read more

Went there with my kids. The staff was slow not courteous at all. They got 2 of the 4 orders wrong. Skimped on the ice cream and add ins The one near River Park is far better. Clovis needs more mature staff and far more customer oriented. read more

When it comes to Ice Cream this place has got to be one of the best places around. They have plenty of creations and even give you the opportunity to create your own creations. With lots of different flavors of Ice Cream to choose from and tons of toppings this place is truly heavenly read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Clovis, California

We came in at night before closing and by the time we went home to have dessert my kids found their ice cream with hair in it. Theyclosed by the time we discovered it so we came the next day to get a replacement. Patrick "person in charge" didn't want to replace it without first arguing that we should've turned around and came back right away. He then said he would not give us a for ice cream that he would only replace what we had which was not a problem because my kid only took two bites from it. I asked him for the managers information he announced that he would not be able to give out her personal information, I asked for her name and apparently that was confidential as well. He finally gave me her name, "which he wasn't suppose to do". He thought it was funny that my daughter had hair in her ice cream and he and the person working stood there with smirks in their face. read more

Ice cream is great, in general the last two years every time we go the workers are very rude and just disinterested. Not friendly and don't belong in the service industry. Idk who is managing them but it's very noticeable. read more

Loved it! We showed up a "little" early before they were open. However, when they saw my two little girls and how badly they wanted ice cream, they opened up for them just like normal. Would go again in a heartbeat!! The place was clean. The tables were clean and not sticky like other ice cream shops. The attendants were kind and happy to serve us even though the weren't yet "on the clock". When my daughters chose their flavors, the attendant gave recommendations of what fillings would go well with their choices. Service was quick and the atmosphere was fun. Ice cream tasted amazing and I would do it all again very soon. read more

I went in last week on the hunt for a "gender reveal" cake, which they don't technically do. Being that I was searching "last minute" I had a hard time looking everywhere that made these cakes! So I came here and I had picked an already made cake and asked if they could scrape off what was on the cake and "re decorated" it to what I wanted it to say. Patrick & Alyssa(I think her name was) we're awesome. They did it with no hesitation and great costumer service! They were SO helpful & it was exactly what I wanted. I definitely will be getting my ice cream cakes here from now on. I will also not be "last minute" again, sorry guys ;) read more

We love coming to this place for a cold treat. They make their ice creams home made. They have the lightest of waffle cones. I've tried waffle cones at other ice cream spots but this place has the best by far. My favorite ice creams are their coconut with shaved coconut and their rocky road or their smores. They even offer a variety of ice cream cakes and cupcakes. Yum! read more

I love this place! Everyone here is so kind and hard working. I highly recommend this location, and let's not forget the variety of ice creams and toppings! Decisions decisions!!! If you've never been you need too... read more

the riverpark one has friendly people who work there, the hindu people who work at the clovis one where rude no wonder it's always empty didn't even thank me just put change on counter and went to the next person. To be dead you should be nice to your customers never again rude rude read more

Let me get started by saying that the service here is horrible. I haven't been to cold stones in a while, I now remember why. Because yogurt!!!! One advantage over this shitty franchise, is that yogurt let's you sample their yogurt. I asked the blonde in cold stones, if I can sample a flavor and she tells me no and then she tries to mumble her way out of it. Just dumb and no customer service, i asked for a certain size and she was too lazy to eye ball the size I had asked for and gave me the flavor that I chose in a bigger cup. -last time I step foot in this creamery. read more

I genuinely cannot believe the customer service at this establishment. The man that I was unfortunate enough to be served by was by far the most rude and inconsiderate person I have ever had to deal with in this kind of industry. Even when at the end after all of his grunting and "mean" looks he was constantly giving when I had asked him for a to go lid because I wanted to eat it at home, he literally THREW the spoon across the way on the floor. Like a damn tantrum! I could not believe it, I will NEVER go back to this establishment. You guys need to hire new staff, even if you don't like your job, you should not take it out on the customer. read more

6 kids waiting for 1 person to help them on a holiday.We left him to attend to them no time for waiting had groceries in the car.

Great ice cream! It was very busy tonight and the staff kept the line moving, while providing service with a smile. The only thing I am confused about is if they have a kids size or not. Sometimes I seem to get a smaller size cup and sometimes I don't. Oh well, I will just keep asking for it and see what happens. read more

Always enjoy going in and getting Cake batter ice cream. I really like that there is a wide variety of toppings to choose from. I wish we could find it in the stores to buy but maybe it's a good thing. read more

I just want to say that I've absolutely enjoyed my visit here! I've been to several ice-cream stones and Cold Stones and I must say that this has been my best experience yet! Thank you to Emily, Ryan, and Rachel for providing some great customer service. Also, the ice cream taste great! However, if at all possible, it would be amazing if you guys can bring Tangerine ice-cream back! That has been the best ice-cream I have ever tasted! read more

Disappointing service... i guess the server was just being lazy, was just not trained properly or assumes that all customers doesn't know how a cold stone ice cream should be prepared.... she didn't even bother to mix the 4 ice cream we ordered on their "cold stone".... just hastily scooped the ice cream and handed it over with the toppings falling off...really? read more

Yum yum! One of my favorites, but I wish the prices were a little bit cheaper, then I'd be there all the time.The place is really clean, and fairly quick, it can really get packed, so I wish there was a little more seating. read more

I'm a regular at Coldstone and they are usually very nice but I met a new worker named Halle that went above and beyond she was so sweet and helpful I couldn't have asked for more!! And as usual the ice cream was amazing! Keep up the good work Coldstone!! read more

I absolutely love this place! Gabby is super friendly and has excellent customer service! She keeps me coming back. And the ice cream of coarse! read more

Awesome options. The kiddos loved the "Shark Week Special". The employee who helped us, Robert, was wonderful! Very conversational and patient. Got the kiddos set up with samples right away while we were all deciding. read more

Love this place. I can never go wrong with cold stone. You choose what you want in your ice cream and get it all mixed up. I really like the cake batter with cake and graham crackers and the cheesecake fantasy. read more

Stopped in today for some last minute goodies for a birthday party. Showed up about five minutes before opening and waited till they opened the door for us. The guy was very welcoming and helpful. He came out of the back kitchen at least twice to ask how we were doing and if we needed any help. He even reminded us that we could holler at him in the kitchen and he'd be right out. We decided on some pre made ice cream sandwiches and checked out. While we checked out, the guy made conversation with us, asked us about our occasion, suggested a cake, which we explained the sandwiches were different and more fun. He then tells us that we could pre order next time for no additional cost and get them custom made. I really felt like this young gentleman went out of his way to be friendly and accommodating and I really appreciated that, especially since we were there right at opening on a Sunday morning! And the sandwiches were a big hit!!! read more

This ice cream is amazing ! And it tastes so fresh. They're staff is always friendly and even offer you options if you aren't sure which flavors are great (which they all are)! The prices aren't high either, I paid about $4 for a large ice cream smoothie which is way more at baskin robins! read more