Ordered on the app,so glad they offer this option now. Service at the store for pick up was quick in & out our ice cream was ready to go for us no wait. The caramel carnival churro creation was everything I was hoping it would be. It was so good, the churro ice cream, the caramel and cinnamon toast cereal added the perfect crunch like a churro. I will hopefully be back before it goes off the menu. read more

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Tried a few samples and Ali was awesome he even recommended the coffee ice cream with heath bars in it. It was amazing. Ali has awesome customer service we felt very welcomed her and his memory for our order was awesome read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

Amazing service today thank you very much Benjamin and Lexi!!! Lexi u made the tastiest ice cream creation for me, and Benjamin ur shake was so delicious!!! Very quick, very friendly, very great deal too!!! Thanks again!! read more

Convenient location near the bookstore with plenty of parking around. There is limited indoor seating in this corner location, but some tables on two sides of building. And. That is nice s we have a lot of lovely weather most of the year. My favorite is Chocolate Devotion. Good service as my treat was made as soon as I ordered and it was just right. read more

Cold Stone Creamery - Choices! - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

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Considering that the city of Citrus Heights has a total lack of good ice cream shops (with the exception of Leatherby's), I've always found the ice cream at "Cold Stone Creamery" to be above average. And this location in the heart of Sunrise Marketplace is tucked in between major retailers such as Barnes & Noble and Bath & Body Work. My most recent visit here was during the afternoon of Saturday 1/21/2023 at around 4:55pm. The inside of this store is tiny and only has about two tables inside if you choose to eat inside. There are more outdoor tables which are ideal for those warm Sacramento summer evening. Since the store has new ownership (as of January 2023) with a full staffed crew, I've noticed happier employees, a cleaner store, and an overall better experience. After narrowing down their extensive menu of options, I finally settled with a cup of their "You Had Me at Chocolate-Dipped Strawberries". This blend featured their creamy and delicious "chocolate-dipped strawberry ice cream complete with real chunks of fresh strawberries and mixed with brownie & red velvet cake. I consider this to be the best of both worlds and when you mix it all together, its heaven in your mouth. Even though I came here on a cold 46°F day in late-January, it was still busy with a few people in front of me while a ton of people arrived after me. However, this place is a well-oiled machine as the employees did a fantastic job with taking care of each and every one of us. From the time I arrived until I was handed my cup of ice cream was less than 5 minutes. As far as the taste itself, I was impressed with the creaminess, texture, and overall flavor. They were also very generous on the portion was a bigger scoop than my previous visits. All in all, the Citrus Heights "Cold Stone Creamery" deserves a generous four-star Yelp rating. I am not real big on the chain eateries but this place exceeded my expectations. They offer generous hours of operation being open Sunday through Thursday from 12-9:30pm and Friday/Saturday from 11:30am-10:00pm. And of course a ton of flavors of ice creams, shakes, sundaes, candy apples, cakes, cookies, and brownies. So if you have a sweet tooth, this will take care of that! read more

Cold Stone Creamery - Chocolate-Dipped Strawberry Ice Cream with Strawberries, Brownie & Red Velvet Cake - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

Awful service. Why were handed melted ice cream? No exaggerating. If you want ice cream you'd have better luck at McDonald's.

Wow! They have amazing ice cream. Great customer service!!! It was also so clean and nice! 10/10 I would for sure come here again!

Good ice cream. Service was ok, nothing special. The place looks clean and well kept. read more

Cold Stone Creamery - Two scoops ice cream - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

It smells like they used 5 bottles of Pinesol in there. I can't even smell the ice cream or taste it while in the store because the smell is so strong. It literally makes my head hurt. Please tone it down Or at least open the door and use 1/2 a bottle instead of 5 read more

Yummmmmmy! Great customer service! Fresh brownies! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Cold Stone Creamery - Chocolate ice cream with brownie mix in - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

My favorite ice cream cake for birthday. My birthday is in June so nothing is better for a whole family to enjoy than having a ice cream cake that have great flavor. read more

I had a gift card with 5 bucks on it, but they couldn't use it because the numbers were faded off I asked can't you just "swipe" it? They said no. I thought it's cool I really wanted to try the Banana Creation thing so I bought a small two scoop cup..found a hair in my ice cream, this is after two bites went back in the girl who served me was extremely apologetic..but the manager or lead whatever didn't say a word no "apologies" no nothing. I thought they would at least upgrade me they didn't they gave me the same sorry small cup...A HAIR and no apology smh watch what you eat from here UPDATE: someone did contact me and asked me when I wanted to come back in I sent a message back never heard from them again this was a month ago..wth? lol read more

The little Non Binery Employee (I think Their name was Parge) that served me and my Veteran Husband JOSEPH STEERS was A GOOD WORKER and served us with PRIDE. This is what AMERICA is all about! Wonderful ice cre read more

A short young man by the name of Page was very cold and had a step stool to reach over the counter, it was a fun experience.

I've been very disappointed twice in a row. Showed up 15 minutes before closing to learn that the business has not revised its hours and they're already closed for the day. And an employee told me that they needed to close early tonight because their granite slab isn't working properly. Well, this makes sense. When I took my mom here in April, our ice cream was a goopy melted mess before we left the store. I didn't want to complain. Well, I'm now complaining. And I'm going to take the gift cards I bought back to Costco and return them. Nice, polite employees but a business that can't update its hours on the web in these times of everything being online, and a busted granite cold stone = no dice. read more

I bought an ice cream cake for my husband's birthday (today) which we do every year to all members of my family. Today, the devil's cake is very dry and stale. It was disappointing having paid $43 just to removed and tossed half of the cake. I called and ask for the manager to informed her. The manager doesn't like the fact I asked how old is she since she began telling me the different kind of cake they made. I don't care what kind of cake it is, I just said the cake is stale. I made it clear I am not asking for refund and I am calling to inform them. Well, this is not the first time they sold me a stale cake but this will be the last time. read more

Cold Stone Creamery - The manager wants proof I bought it today. You want photo here it is. I don't want refund. That's a $43 cake, half can't be eaten. - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

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I like this shop, the staff are helpful, friendly and they fold in your custom mix ins into your frozen yogurt or ice cream on a frozen granite stone right in front of you! I love the Banana Ice Cream with graham crackers and chocolate chips as a chosen topping, as well as their Signature Creations, such as their Chocolate Devotion! On Friday my boyfriend and I came in with a 2 for $6 coupon from the mail for their Like it size that comes with a topping. I went with the Oatmeal Cookie Batter with chocolate chips as my topping of choice, it was good, but next time I'm adding chocolate or caramel syrup for more rich flavor! I would recommend stopping in to try them for yourself, if your not in the mood for a cold treat, they also sell chocolates, dipped marshmallows, caramel apples and more! Plus they have a rewards program you can sign up for deals and freebies! read more

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Staff was friendly. Our ice cream was made well with our mix ins. A normal cold stone. This location is tucked in between bath and body works and Barnes n Nobles. Recommend if you're in the mood for cold stone. read more

Went in Saturday , only 1 person ahead me and they paid and left. No employees took my order, or greeted me with a simple hello can we help u. Left after all 3 employees ignored or even acknowledged me. Sad at this horrible level of no service. Never going back to this location. read more

This is one of the cleanest, friendliest, and well managed cold stone locations I've ever visited. They were fully staffed and the wait as short. All the ice cream was fresh and I love how they now also carry the Carmel apples and chocolate treats as well. Andrew who waited on us was very kind and patient with out flavor tastings and questions too. read more

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I went in a bit ago with my daughter and two godsons, we ordered seven ice creams and the Cold Stone representative, Anthony, was patient while I managed all orders and the children who were super excited to see all the options in front of them. Thank you for taking care of us! read more

The best milk shakes! I didn't get the girls name but she was super nice! Brunette at 4pm on a Saturday! Great job girl! You made my day with your smile read more

Ice cream is great but these teenagers are beyond rude. They don't even respond when you say thank you. Dry dry dry.

I have to say Coldstone has the best icecream Ive ever had. Been going there my whole life and definitely recommend.

Covid or not, it's disgusting to see the workers handling food and not wearing gloves. They don't enforce covid measures here. Allowing customers to enter without a mask, not limiting amount of people in the store either. I didn't see them cleaning anything. The only covid measure they're taking is they have hand sanitizer when you pay. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

This place is tiny. It's impossible for the staff to social distance even a few feet from each other. The marble stone slabs that they make your ice cream creations on are set up right next to each other, so the staff (thankfully, all wearing masks and gloves) are pretty much shoulder-to-shoulder. They were understandably, very busy on the 95 degree evening I went, and the line was out the door, as customers did their best to social distance. But it did seem that there were a lot of food delivery people waiting for their orders standing around in the back (not social distancing from the people in line). They really need to limit the number of people allowed inside, and maybe have delivery folks wait outside? All I know was that it was way too crowded for comfort. The young staff were polite and looked to be working hard, although just backed up a bit when I was there. Ice cream was delicious as always. read more

I have exclusively ordered cold stone through door dash for the past 3 years and never had an issue.This is the WORST cold stone experience I have ever had. Ever. Note: had to dump it into a bowl to try to eat/salvage some of it. As appetizing as it looks. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

Went in here on Sunday for a treat with my fiancé & our dog! The young lady who was working did such an amazing job. She was friendly, she gave her full attention to making sure we were taken care of. She asked questions & was quick. I wasn't able to get the young ladies name bc my fiancé didn't get a receipt, but she had on a glass blown strawberry pendant necklace. Thank you so much for the great service!! read more

Came in today...hot summer day! All I have to say is the guys working here are great!! It was busy busy and these kids were on it and with awesome attitudes despite the long line (: keep up the great work guys read more

The girl taking my order had her AirPods in and kept asking me "huh" or saying I can't hear you. Like Mabye if you take ur fucking AirPods out you can. read more

Be careful with your credit card here. I'm not 100% sure but this was the last place I used my visa before it was stolen/skimmed. While I was waiting to ring up, the card was in the machine for about 3 minutes when it should have been about 15 seconds. The person working just kept telling me to wait and that it was slow. This was way worse than slow. Not sure if this business was hacked or what. Just be careful. read more

today was my adoption day And i went here for ice cream sense i cant have dairyqueen bc i am glutin free. Sebastian was really helpfully to me and he he was reading the toppings to me to see what is glutin free. And i got coffee with chocolate chips and gummy bears. He got the coffee ice cream from the back he got the toppings from the back. And he mix my ice cream on a different tray that was clean. Best costumer serivce ever. If i wanna ice cream ill go to cold stone in Citrus Heights. And after the good service that Sebastian give me i would recommed having him do my ice cream. So if your glutin free go to Citrus Heights and have Sebastian do your ice cream. Thank you Sebastain for good costumer service. read more

They quite literally do not care about COVID. At all. They let customers walk in un-masked. One was coughing everywhere, by the entrance/only exit. So my family had to leave the store and pass by the un-masked cougher. Let's hope my child and family don't get sick from this absolute negligence. Do not come here. read more

** Please ignore the reviews prior to December 2022... it was a previous owner, and yes, the place was lacking. Now? WAY different! ** So what do you say about a business that makes a fantastic product and has killer customer service? Well, for me, I have been working on a review for a couple weeks. And I've been way too many times as their ice cream is just amazing... and so are those freshly made waffle cones too! So, after writing five plus reviews, I decided to post them all!!! Bottom line... worth the wait! I recently visited Cold Stone Creamery and was blown away by the level of customer service. The staff was incredibly attentive and friendly, and the new owners are hands-on and amazing. The ice cream flavors were great and the portions were generous. I also saw some delicious-looking ice cream cakes. But the standout feature was the fresh waffle cones they make every day - they made the treat even better! It can get busy, but it's always worth the wait. ******* Cold Stone Creamery is a must-visit for ice cream lovers. The staff is incredibly friendly and attentive, and the new owners are hands-on and truly dedicated to providing an excellent customer experience. The ice cream flavors are fantastic, and the portions are generous. The fresh waffle cones made daily are a real treat. Despite the busy crowds, it's always worth the wait. Highly recommended! ******* 5 stars! Cold Stone Creamery has exceeded all my expectations. The staff is incredibly attentive and friendly, the new owners are hands-on and amazing, and the customer service is top-notch. The flavors of ice cream are fantastic and the portions are generous. The ice cream cakes look delicious, and the cherry on top? Fresh waffle cones made daily! Although it can get busy at times, it's always worth the wait! Highly recommend! ******* 5 stars... and more if I could! I visit Cold Stone Creamery more than one person should, but it's really that good! I am always impressed by the level of customer service. The staff is attentive and friendly, and the new owners are just amazing. The ice cream flavors are great and very generous portions. The ice cream cakes looked delicious, and the best part was that they make fresh waffle cones every day! It can get busy, but it's always worth the wait. ******* If you enjoy ice cream like me, you will love Cold Stone Creamery. Their level of customer service is second to none... the staff is incredibly attentive and friendly, and the new owners are hands-on and which is pretty rare in the franchise world. The ice cream flavors are delicious and the portions were generous. The ice cream cakes looked great too. The best part was that they make fresh waffle cones every day! It can get busy, but the wait is always worth it. I highly recommend checking this place out. ******* Cold Stone Creamery is hands down the best small ice cream place around. The staff is incredibly attentive and friendly, and the new owners are amazing. They truly care about providing top-notch customer service. The flavors are fantastic and the portions are generous. The ice cream cakes look irresistible, and the fresh waffle cones made daily are the cherry on top. Although it can get busy, the wait is well worth it. Don't miss out on this must-try ice cream spot! read more

I surprised why is this place 2,9 stars only?? I stopped there with my teenage girls twice last week and everything was perfect! I love banana ice cream and black cherry ice cream was delicious too! Next time I want to try a chocolate ice cream read more

Excellent crew here tonight working their butts off , friendly and fast !! Great ice cream!!

Horrible experience here, ruth a team lead and the store manager are very rude and unprofessional. My Custom order that I had Put in 5 days in advance they messed up on then called and said they would give a new cake and decorate it how i wanted. However that did not happen. They scraped the green icing off the top and put blue icing over it did not cover the green and looked messy. Horrible location and horrible Staff On top of the situation that we dealt with when I went to go pick up the cake they gave incredibly rude service like we were in the wrong because they messed up. How do you mess up a custom order thats ordered in advance?? They wouldn't compensate us for anything of the cake and gave a small scoop of ice cream for the inconvenience. We didn't want ice cream, We wanted the cake we ordered not this green scraped off icing messy cake. read more

I like to go here late night and use their buy one get one free ice cream creations ! It's a bit small but it's nice for a quick in and out visit. Nice patio to sit outside. Bathroom inside and a few chairs inside if you choose to hang around and enjoy your ice cream. Quick service and great ice cream they make in front of you read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

Their covid protocols suck. I watched 5 people walk out and most weren't together. They allowed a man to walk in and stand inside to work on putting on his mask. I had to ask who I believe to be the owner if he could please put gloves on to make my ice cream. No sanitizing between people. I won't be back. read more

Cold Stone Creamery - Birthday cake remix and cookie doughn't you want some. Birthday remix is incredible - Ice Cream & Frozen Yogurt Near Me - Citrus Heights, California

I visited this Coldstone with my husband and quickly realized they were very busy with call in orders. The kid who made my ice cream must've not been trained properly, because he was so slow at making a simple mix (I only asked for marshmallows), and we spent at least 15 minutes waiting for two simple ice creams. It is not fair to put tons of pressure on these kids during such a crazy time, and on top of that not even train them properly. I won't support a place that won't even provide enough staffing during a busy time. read more