Parking was easy to find. Not very crowded on a Friday evening. Icecream was great. Staff was pleasant. BUT it literally smells like they use an old dirty mop in there to clean! Major turn off! Get a swifer! read more

Cold Stone Creamery - Inside - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

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We placed a large order and they messed it up. They were missing one of the peanut butter cup perfection. We went back up to let them know so they could provide us with the order and they said we would need to bring the whole order back that was melting. Makes no sense would not be going back ever. Not impressed. No one had a name tag on. Do not ever go here ever the customer service is the worst I have ever seen. We will just go to dairy king or Dairy Queen moving forward. I also highly doubt this place will be in business much longer. read more

My family ordered 8 items from this cold stone for a $50 order. The store missed an item and we went back with the receipt and said an item was missing. They said they wanted verification of the missing item and wanted us to bring the entire order back. So we went back home and got the empty containers to take back to the store. I walked in and said here is the verification and they proceeded to argue with me and I said it's a $6 ice cream and the girl at the counter said well you're arguing with me over a $6 ice cream. I PAID FOR THAT ICE CREAM. So yes I will argue for something I paid for. Absolute terrible customer service from a group of teenagers. It took about 5 mins of going back and forth with this worker to finally get my ice cream made. I had to ask them 4 times to make my order after giving the verification they had originally asked for. After finally getting my order, another teenage girl tried to lecture me and I just walked away. DO NOT GO HERE UNLESS YOU WANT TERRIBLE CUSTOMER SERVICE. I worked in customer service as a teen and would never have spoken to a customer that way. What happened to the customer is always right?! read more

Ice cream is on point! However, the store had a bad smell as if they're cleaning with dirty rags. Also, everyone i asked for Banana. They only gave 1 slice. I asked for extra and got only 1 small slice. read more

Cold Stone Creamery - 1 Going Bananas for JELL-O Pudding 1 Lucky Sprinkled with Charms 2 Random Mixes - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

My family and I visited to try the viral tacos and they were so disappointing. When I asked for the product to be corrected felt like I was bothering them. Also the tacos were premade for some odd reason. read more

Cold Stone Creamery - Oreo tacos Birthday Cake OREO Cookie Ice Cream Taco - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

Great place with variety of ice cream flavors. Our go-to place to pick an ice-cream cake when we need in a pinch. The store was clean and super quick attentive service. They are very consistent with the quality. They had limited selection of ice cream cakes though. Following Covid-19 protocols. They do have outdoor seating facility. Good place to visit if you want to get sugar high ! read more

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I hate to be the one to write a bad review, but I just want people to know what they're going to be walking into. Maybe it was because I came in around 5pm, and in the morning time it's a bit more clean but here was my bad experience. It was my first time trying at this location on 5/25/24, i walked in and it was an absolute mess. Very small area and I always wanted to try it but after seeing the inside and way my ice cream was made, I will never be coming here again. When I came in, I ordered the peanut butter cup perfection. I came in with two other people who ordered their own ice cream, and we had ordered three to go for my family at home. So a total of six ice cream's. There was no one behind us waiting in line or anyone in front of us that just had ordered. There were two families in the creamery already eating, so there was no need to rush in the first place. Oh and three people working. I had this young boy take care of my order and my first reaction was why he was not wearing a hairnet with his long brown hair hanging below his shoulders, if not a hairnet why not it pulled back. That is very unsanitary to me, the other two young ladies working did in fact have their hair pulled up and back. Another thing that made the experience not pleasant was the fact that my ice cream that he was blending together, he scooped it into the chocolate covered waffle bowl, and seconds later it fell on the counter like where they have their stuff leaned against the glass not on the actual ice cream mixing area. Me being me, I didn't have the guts to ask him to remake it, but I honestly felt uncomfortable eating it after it had fell in an area where they had their supplies or whatever they had. I don't know if they had other food or toppings or if there's hair or dirt. I have no idea what's behind there so the fact that it fell over there and then he just scooped it right back into the bowl thinking I wouldn't notice is what disturbed me. Again there was no one behind us, and he was only taking care of my order so he could've just thrown that away and easily remade it after he knew it fell, and decided to still scoop it back into the bowl. Lastly, I wanted the chocolate covered waffle bowl and the young lady said that we didn't have any so I said that the cone was fine, when the young gentleman who was taking care of my order put it in the bowl. I thought they didn't have any of the bowls, so when I saw it, I was excited, but when i bit into it at home, it was the stalest piece of chocolate covered waffle I had ever tasted in my whole entire life. I was hesitant and worried that maybe he gave me one of the sample display waffle bowls instead of a fresh waffle bowl. Unclean area, unclean countertop, where you pay and receive your ice cream, drippings and stains and rims of ice cream everywhere. Overall, not a great experience, I will not be coming back here again. read more

Cold Stone Creamery - Peanut Butter Cup Perfection in chocolate waffle bowl - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

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Stopped by for a little sweet treat! Super cute in the little uptown of canton with lots of others businesses! The lady beyond the counter was so kind and helpful! But upon eating my yummy take 5 Reese's creation I found a bug.. I removed and kept eating but still a little startling! This is no persons fault but being a food establishment this is you one job on high priority of things you should take care of and prevent! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

it was nice I see their fixing problems and loved how they were nice to me context clues I have adhd and autism. Hope was really nice.

The line was almost outside the door with one person working. I must say he handled it very well and made everyone's order with patience. The atomosohere wasn't the cleanest but overall the customer service was great. read more

We went for my brother in laws bday! So there was a gang of us and most of us wanted smoothies.. we ordered and the guys like i don't make smoothies.. you'll have to wait 5 mins till the girl gets back ( what girl and who works there and doesn't make everything lol)the women that came back was super annoyed that the guy didn't make the order from us. We wont come again thats for sure! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

The staff here is not welcoming at all to people of color. They ignored my kids when they politely asked for mixed ins (they stuck a single twix bar on top ), and when they asked for bags, they just stood there and stared at them. They were very patient with the white customers after us but didn't give us the same respect read more

So I visited literally yesterday 6.7.24, I walked in stood at the counter waiting to be serviced. The girl behind the counter looked me right in my face twice never even acknowledged I was there then proceeded to take the people order that arrived AFTER me. I said "I WAS NEXT" She looked at me again with no words. So I said again "I WAS NEXT" The other girl behind the counter asked what I wanted so I proceeded with my order. They tried to hurry up and accept my form of payment tho so I guess there wouldn't be any issues. I felt disrespected and RACIALLY profiled. They N E V E R even apologized to me for the rudeness! I stay in WESTLAND which means I stay nearby which further means we are neighbors basically. I should be treated with the same respect as everyone else!!! Do better, teach your employees the simple act of kindness! read more

Ice cream was okay. Service was terrible. Price was a bit too high. They messed up our order twice. I don't think we will come visit this Cold Stone again. This isn't the Cold Stone we know and love. read more

I ordered online. It was supposed to be ready when I got there. It was 3 individual ice creams. It said the order would be ready in 30 minutes. When I arrived, they hadn't even looked at the order. I had to wait another 15 minutes for them to make my order. The counter workers were rude and never apologized for ignoring the online order. They even tried to argue with me and say I hadn't ordered 30 minutes ago. What's the point of having online ordering if they ignore it? read more

It was a long wait tonight to get some great ice due to the long line however Josh provided great customer service! Josh was pleasant, patient, and helpful to the customer and his coworker who seemed to struggle a little to fulfill orders. Keep up the great work Josh! read more

I do not always come to this location, but this time was not my best experience here. Overall my ice cream was enjoyable but I have concerns about the hygiene of the workers.A young teenage girl employee with glasses, who who wore her hair in a ponytail had her bangs covering her eyes was constantly touching her hair with she was fixing ice cream. She even took upon herself to wash her spoons she was using but never her hands....EVEN WHILE HER COWORKERS WERE WEARING GLOVES!!! It was disgusting to watch her constantly play in her hair while she was infront of people being watched while preparing ice cream. I'm lucky that she wasn't the one preparing my order, but this is still unacceptable. Wash your hands, i don't know how many time we said this during the year of 2020 & 2021. Highly disappointed. read more

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ice cream and milkshake is pretty good but place is very unsanitary and has only 1 person ever working putting lots of pressure on the 1 person.Also manager is very rude to customers his name is joe. read more

I love that there's an ice cream place in Cherry Hill Village...especially because most of the ice cream shops are on Ford, kind of spread out. I love their Cold Stone Apple a la mode and their strawberry shortcake type mix-in. I'll definitely be coming back soon! read more

Cold Stone Creamery - Apple pie a la cold stone & coffee with Heath =) - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

Despite its faults, this Coldstone Creamery is one of my favorites. While they may lack in flavors, they make up for it with their amazing location. It's clean, and Cherry Hill Village is simply adorable. At a little over $3 for their smallest size, the Like It, their creamy deserts are pricey. This location does not feature the almost overwhelming amount of ice cream choices that other Coldstone Creamery's may have, but they definitely have the crowd favorites. I don't know for sure, but they do seem to have most of the mix-ins that we know and love. This particular location is very clean! Their restrooms seem to be shared with another business in the plaza, but they are very clean. The service has been okay. Nothing to cry about, but the servers here aren't very customer service oriented. They're just kind of there to be there. Yummy, but slightly limited ice cream. Delicious mix-ins, and meh service. Super clean bathrooms, and a very nice town. Give it a try! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

Great service and very yummy ice cream! Recently underwent renovations to add a sandwich shop in the same building. If you want a relaxing summer afternoon, grab your Coldstone and head for a walk around the fountain next door or around the adorable Cherry Hill Village. read more

Kudos to the young lady working alone on 5/29. The place was crowded and she managed it with grace and a great attitude.

I ordered a custom cake 4 days ago, for pickup today at 12. When I arrived, the guy checks and tells me the cake isn't finished and he and the other girl havent been trained to decorate cakes; their shift manager didnt show up for work. I could tell the 2 were trying their best and its not their fault they are undertrained and left alone. It is managements fault, and from other reviews it is clear this happens often. They offered me a pre made cake and put some extra toppings on it, even did their best to write happy birthday on it. So they saved the day but managament needs to pull it together, I will not come here again. My boyfriend's 12 year old daughter was very disappointed at her birthday party. P.s. please praise these 2 poor employees for holding it together. read more

This is a neighborhood gathering spot. Easy bike ride and walk for those who live in the neighborhood. It's nice to have nearby but I find them to be overpriced and gimmicky (all locations). The seating outdoors is limited and very near a road. Blimpie shares a brick and mortar with CS, making this convenient 2 birds with 1 stone if you've got kiddos in tow. read more

The man answering the phones and then running the counter was very rude to me on the phone and to my father in person as we wanted happy birthday written on one of the pre made cakes from the cooler. I understand people are busy and places are short staffed but the employees attitude made us feel like an imposition so we will just buy an ice cream cake from Walmart and Kroger from now on. The midnight delight cake was really good! read more

The peanut butter perfection was huge and heavenly! The owner was friendly and offered samples.

I don't even rate it cause they are very stingy on they ice cream like it at full like I was try to be nice but like wow that's why I go to the one close to home than in canton read more

I am a big cold stone fan...really love their ice cream, the variety of toppings, some of the suggested combos and most of all their ice cream cakes....now for the bad part.....this particular outlet has managed to disappoint me every single time that I have visited....they don't carry all of the flavors that other outlets appear to carry.....also I find my toppings/mix-ins are bunched together.......now how hard can it be to mix a few toppings with ice cream??? to add to this, the attitude of the people behind the counter sucks So, 5 stars for the ice cream (base flavors only) and cakes itself 3 stars for ice creams with mix-ins 1 star for the quality and attitude of service at this outlet read more

Visited your Canton Cherry Hill Village store today. This is by far the dirtiest establishment I have been in in a long time. Food dripping down the walls by the waffle machines, dried drips of ice cream down front of cabinets. Old Rubber gloves and food on the floor. Only one young girl working alone. The place was filthy. Won't be returning. Ever. Clean it up. read more

I had a horrible experience at this location. I found hair in my ice cream So I asked the cashier politely to refund my money as I didn't want anything to replace it. The cashier instantly got defensive, threw my money on the counter and stormed out of the store with an attitude. She told me her name was Kaylee and that she was the manager. I asked for her boss and she gave me one of her friends numbers. Unlesss Tarriel is a manager if so she said so and whatever and defended the employee's behavior. So unprofessional and rude! I've never experienced such bad service at this location in my life! I will never be back or recommend anyone to come to this location. You guys should train your employees to make customers happy and not get in your feelings! Maybe it was because we were black! read more

Utterly creamy! Went to this spot after a long day of fun and eats in Canton. This is just one of many times of being here. I recommend this site to anyone who really likes ice cream and enjoys the indulgence of a richer, creamier ice cream. This Cold Stone is always clean and friendly. Enjoy! read more

Don't come expecting to get in and out! Especially if the weather is nice. This place can fill up! Always have the items I like, and staff is usually friendly. Glad to have them as a local business. They also participate in local things giving away free ice cream or gift cards. read more

I'm glad this place doesn't deliver! I mean that jokingly. The ice cream is expensive but I'll take this location, over ford rd, any day! Seems like there are a few negative reviews but I'm sure the employees are doing their best to appease the snots of canton. read more

Amazing. Have been going here since I was a kid. They do give you your ice cream before you pay so you can eat it in line and so they can be faster. It takes a bit more time because they use their hands to put the add ins into the icecream but it's so worth it. The ice cream is AMAZING. my favorite place since I was a kid. The cake batter with brownie bits is to die for. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Canton, Michigan

I'll admit this review is clouded by a bad experience, but I feel the need to share since it aligns with Coldstone's reputation as overpriced. I was in recently with my 2 kids. They ordered a small cup each. As you may know, each cup comes with 1 "free" mixin. Well one of my kids didn't want a mix in and the other wanted 2. It evens out, right? Well not to Coldstone. Despite my questioning, they still charged me for an "extra" mixin. While technically they were right per their menu, that was a horrible customer service move. My kids and I are slated to be in the area weekly for the summer and this was to be the first week of what I intended to be a weekly trip to Coldstone. Needless to say, they gained 59 cents, but lost the ~$100 I was planning to drop over the summer. read more

This is a franchise store and doesn't participate in some of the corporate deals. In our case the BOGO on your birthday. Owner would not accept the company email with the offer, which I understand, so I spent an extra 10 min or so fumbling with my phone to get onto the rewards program that he accepts. For joining you get a BOGO offer, so I'm back in business. Try to order my wife her Mud Pie Mojo with half dark chocolate and half coffee. Now he won't let me do that. You can't change it he said or then it is no longer a signature creation. Jeeez. Good business in my opinion at this point is to make it the way the customer would like it. Is it really going to kill them to use two different ice creams. But, his store, his choice. So my choice will be to not go back. I hope he feels the scoop of dark chocolate was worth it. Just something to keep in mind if you have a choice of which Cold Stone to patronize. read more

I visited my local ice cream place on June 16th, and they had run out of ice cream. Literally there were four choices of ice cream left. This was not even late at night, around 3:30. Amazing how a failing place can charge so much. Did not live up to expectations. read more

My family and I went to Coldstone tonight at about closing time with 5 adults and 3 children. We bought about $35.00 in ice cream. Our order was completed at about 15-20 minutes after the hour. At 9:35-9:40, about 20 minutes after we received our food we were told they were closed and it was time for us to leave the building. Two people were still eating their large cones. Apparently this type of customer service is a part of the corporate culture as we were told to take it up with the manager the next day. Also, prior to that one of the adults (who works in the restaurant industry) noticed a putrid taste in the strawberry's mixed into his cone and decided to pick them out. Pretty bold for a failing franchise in a remote area. Judging by the amount of equipment for auction on the restaurant equipment auction sites, this place may not be far behind. read more

Had a very humiliating incident last night when I went with my kid and husband and entered the store at 10:02 pm as the doors were still open and there were a lot of people inside. One of the workers said "I am not sure how you got in as the front door was supposed to be locked" and asked us to leave as it was past ten and she cannot accept new customers. It was quite an I insulting and rude behavior by employees. There were 2 people in line and several other customers in store. No courtesy shown as the door was left open by them and we got in unknowingly that it closes at sharp 10:00!!!!! Some hardcore time management there at the cost of humiliating customers with little kids. read more

My favorite ice cream place in MI! Amazing ice cream and the place is full of good vibes and the ppl who work there are so nice and very welcoming. The location is very convenient and the outdoors seating in the summer is really cute! I enjoy going there with my girls ! read more