Your average Cold stone good service fast and good ice cream. Always a long line but that is normal for this place

Customer service was terrible. I was shocked.. I went in with my kids today, everyone was rude and in a rush when the line only had one family ahead of me! I had two seconds to think of what we wanted with a 5 year old and 9 year old. The lady just said HERE and slid my cup across the counter. No one even cracked a smile or said have a good day. Ruined my entire night with the kiddos. Even my kids noticed the behavior and felt uncomfortable. read more

Cold stone is a little pricey but darn good ice cream. The kids begged for ice cream so we stopped into this location which was basically the same as pretty much every other cold stone I've visited. Everyone was friendly and the ice cream was quite good, we go the Oreo Cream with added Oreo crumbles, tasty! read more

Cold Stone Creamery - Oreo crème - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

Was extremely impressed by my visit to this cold stone location today! Firstly, the employees did an exemplary job of handling a large family order quickly and efficiently and were so friendly during a seeming difficult order. When was able to order, they were so kind and smiling still as well! My ice cream mix up was delicious as it always is from cold stone! Waffle cone bowl was fresh and crispy. Ambiance is on par with a normal, ice cream bar feel and was a clean location! read more

During one of my DoorDash pick-up orders, I stopped by Cold Stone Creamery and was met with exceptional customer service. The staff was incredibly attentive and welcoming, even though the store was bustling with a bus full of student-athletes at the time. Despite the chaos, the team managed to handle everything with professionalism and efficiency. They greeted me promptly, quickly prepared my order, and ensured that everyone--customers picking up and those ordering in-store--was taken care of. Great customer service always makes a difference. It's not easy to keep things running smoothly during such a busy moment, but they did it with a smile. Much appreciated! read more

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I ordered the 6 pack of cupcakes for my son's birthday. They had freezer burn and were horrible. I reached out to customer service and was repeatedly told someone would contact me. No one has contacted me yet. Would give them 0 stars if possible. The cupcakes are expensive. Ended up throwing 3 of them away. Horrible cupcakes and terrible customer service read more

I had a birthday BOGO to use & my mom & I were having a desire for ice cream. It was really quiet in the shop which meant wonderful service. The two gentlemen that were there were absolutely wonderful & extremely patient. While she and I ate, two parents were bringing their children after school and the man who waited on them was so patient & sweet I also got the chance to try their new Pink Lemonade Ice Cream & it was DELICIOUS!! It was subtle but it had the perfect taste of lemonade. I highly recommend getting Golden Oreos in it while my mom has a combination of French Vanilla & Chocolate in a chocolate coated waffle cone bowl. It made our afternoon to go inside & have a treat & to see the kindness of your employees read more

the ice cream was not cold at all after eating the ice cream for 2 minutes I already have a bowl of melted ice cream it got all over me and in my car definitely not worth buying unless you can eat it in 1 minute the only think that is worthy of the one star I have is how much ice cream they put but that just makes the melted part so much worse read more

Good ice cream from a chain restaurant when you're craving something sweet. I got the Birthday Cake Remix (cake batter ice cream, rainbow sprinkles, brownie, and fudge). The place was moderately crowded, but they had several employees working so line went quickly. All of the employees were very friendly. It's not a place I want to stick around and eat in because of the noise level (but that's to be expected with families coming in and out). read more

Friendly service. In a busy outdoor mall area. Parking is plentiful but it's off a small street off the Main Street. It's a bit pricey than other ice cream places but they do give a lot. The topping selection is pretty extensive. I love their coffee lovers and also their sundaes are delicious. Always a treat, even in the winter. read more

This is my second time in this location. The first time was on a non holiday weeknight and we were in and out. This being Fathers Day the guys that only get their kids every other weekend and then this Sunday have decided to bring their kids out for a special treat. I'm glad they chose a quality spot and are having an active part in their children's lives unlike Hershel Walker who can't even remember how many kids he has even though he said that absent fathers are a problem in this country. Maybe Mr. Walker took his kids to a Cold Stone today. While this one has napkins on the floor the staff is operating like a well oiled machine. I'm having the plant based option and that makes me happy. read more

Cold Stone Creamery - People getting the cream. - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

Love cold stone!! Service is always good. Ambiance is ok. Great place for ice cream! Highly recommend.

The ice cream was great and the staff were friendly and polite. They were also actively cleaning most of the time we were there. My only concern is the scent of the cleaning chemicals was a bit overpowering and really detracted from the taste of the ice cream. Even hours after leaving, my clothing still smelled like the cleaning agents from this Cold Stone. read more

Such great ice cream!! My kids love to watch them fold in the ingredients. The service is always so sweet and super patient with my little kids! On our last visit my daughter dropped her ice cream and burst into tears. The lovely ladies behind the counter quickly made her another AND made her day!! Totally love this place!!! read more

Cold Stone Creamery - My daughter's Oreo cream with gummy bears! - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

We walked in 30 min prior to closing, half of the lights were off, and all 4 of the girls working were busy cleaning and really didn't acknowledge us walking in. We had to ask if they were still open, at which point one of them came over to serve us. 2 stayed on their phones, and one was actively cleaning....I was a bit concerned about her cleaning the glass cases in close proximity to where the slabs for mixing the ice cream were. Before we left, 8-9 people walked in behind us, and still the same girl was the only one serving anyone. This is actually our second similar experience at this location. We will probably venture to the Greensboro locations next time. read more

This was my favorite ice cream store for years. Over the past year it has become my least favorite. The portions are smaller, the prices have risen, and the help has become less friendly. They stopped giving tastes of samples. The tables are dirty and the floors need to be swept. The counters have finger prints that look days old. The girls stand around talking like 4th graders instead of keeping the store looking spiffy. Today when I paid I was waiting for the girl to ask me to input my rewards account information. She processed my card and when I asked about entering my card number she acted annoyed and said "too late", pleased sign the top copy. I had to ask for napkins. As much as I like the owner she needs to get on top of what's going on. I drove 20 mins and bypassed several good ice cream stores. This is my last time coming her. I'm not returning read more

The employees are very helpful and quick to assist. I was in and out within 5 minutes. I ordered the stone cold ala mode and it was delicious oh, it certainly did not disappoint. I would come here again and I would recommend it to others. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

I don't get why all the negative ratings. Cold stones is always bomb, and the ladies always hook me up with the goodies! They know how to load up a nice bowl! I'm guessing the bad ratings are from those that don't know how to tip. read more

Excuse me cold stone without a cold stone? Please don't clean the f-ing stone when I'm trying to get something mixed like not even bothering to mix in the brownie is criminal. Learn to close after your hours end. - an ex-ice cream worker employee read more

Cold Stone Creamery - Brownie on top??? - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

Service is always great! Great place for dessert with fixings for the young and old. read more

Amazing! I went around 6:30 pm on a Sunday. It's located in the shopping area,so it's a pretty busy location. Even though there was a long line, I was able to get my smoothie & get in and out in less than 7 minutes. Even though cold stone is known for their ice cream, they also sell milkshakes & smoothies. They have a variety of flavored. I got a regular sized strawberry mango smoothie. The smoothie was a 10/10. It tasted amazing. I'm not a big fan of smoothies but cold stone made me a believer! I really recommend coming to this location. There's indoor & outdoor seating. I will definitely return if I'm ever in the area. read more

Cold Stone Creamery - Icecream! - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

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This place smells so good! Love the choices. Staff is friendly and able to help with any frozen treats! read more

Cold Stone Creamery - Sweet - Ice Cream & Frozen Yogurt Near Me - Burlington, North Carolina

I will never visit this location again. The service was slow at best. No one seemed to know what they were doing. The people creating ice cream for customers were complaining about how much they they are working. read more

This coldstone is in a very good location, placed in the middle of a giant (open) shopping center. I ordered the like it Cookies & Cream milkshake, and it was to die for. In my town, the best milkshakes in town are Chick-Fil-A, and these blew them out of the water, BIG. TIME. It was a truly amazing milkshake. I'm not sure of her name, but the cashier was very nice, and actually sang us a song when we gave her a tip. Very nice service. read more

This location was ok. After visiting today I wish I would have gone somewhere else. I went here with family to celebrate my birthday with a small dessert after lunch. When we walked in my mother in law went to use the bathroom, and when she came out she said there was no toilet paper and that the bathroom was completely filthy. Tables and chairs were pretty nasty as well. We walked up to the ice cream case and sampled one or two. My mother in law asked what was in the sugar free ice cream to sweeten it and the lady behind the counter did not know (She asked because she has had bad reactions to Splenda in the past) I ordered the seasonal dark chocolate peppermint specialty. Apparently they were out of whipped cream. Okay, no big deal. My husband tried to order the apple pie signature, and they were out of apple filling. He tried to order two other signatures and they were out of graham crackers, peanut butter ice cream, and whipped cream for his ice cream. They seemed to be lacking a lot for a Saturday afternoon. The only positive was that the staff seemed friendly, though there seemed to be no management. read more