Our experience with Munz Construction was frustrating and disappointing from beginning to end. We…read moreinvested more than $250,000 in a home addition and expected professional workmanship, attention to detail, and basic communication. Instead, we spent the entire project chasing people down, pointing out mistakes, repeatedly requesting repairs, and essentially babysitting the professionals we hired to do the job. Two years later, we are still dealing with the consequences of choosing this contractor.
The problems started before the project even began, when the estimator failed to show up for our appointment twice. Unfortunately, that lack of reliability and communication continued throughout the project. Workers would either show up without notice, or fail to show up when expected. Communication was a consistent issue, and getting answers or having issues addressed required repeated follow-ups.
The workmanship and attention to detail given to our home was beyond disappointing. The many problems we experienced include subpar materials used on our new stairs, poor construction of our portico requiring it to be rebuilt, corners of walls built not square - bordering on triangular shape (in two rooms, one was never repaired), horrible drywall work which had to be redone, painting which had to be redone in every room multiple times, a hallway left uninsulated while the workers threw away packaged insulation in our dumpster, gutters installed in the wrong color, windows delivered with no screens, and an electrical panel being installed without being labeled at all (how basic is that?). The existing front door was damaged by the workers and had to be repainted. They failed to paint it acceptably 3 times and we ended up so frustrated that we told them to refund us the amount of an independent painter's estimate and had him strip the paint and start over instead.
The final cost of our project also came in incredibly higher than the original estimate.
Far too many things that should have been done correctly the first time required repeated requests and follow-up, and some issues were never actually resolved.
This was the most major investment we have ever made in our home. We expected a finished addition that reflected the price we paid. Instead, we have been requesting assistance on several warranty issues for the first 2 years of a 5 year warranty. We have limited confidence in the quality of the work.
Yesterday we had scheduled for warranty repair on the stairs. I attempted to schedule a prep meeting with the contractor ahead of the repair this weekend, which required us to stay off the second and third floors of our home all weekend (where all bedrooms are). I contacted them no less than 5 times to schedule this meeting. Nobody responded with any information until the day prior to work beginning and were told that work would begin the next day. After all the planning and coordination for months, our family of five made arrangements to stay off the second floor for two days. All three kids packed their bags, set up cots and air mattresses, and gathered their toiletries and everything else they would need. My husband and I rearranged our workdays and set up in the kitchen to work so we could take our meetings without interfering with the workers. Our project manager arrived and did a beautiful job tarping off and protecting the house. Everything was ready to go.
Then, after he left at 8:30am, the stairs guy simply walked out and never returned. That's right. He left without starting and never came back, and apparently no one knows where he is or if he plans to return. I have no idea if and how our stairs will be repaired and the whole family is exhausted. It is time to move back upstairs tonight with zero progress made and no contact from Munz Construction in over 24 hours, although we told them what happened on Friday afternoon. This situation wasn't fair to the adults, but it was most unfair to the young kids, who prepared for this "downstairs camping adventure" we'd sold them and were so organized and agreeable to the weekend-long inconvenience. I'm pretty certain at this point Munz Construction just doesn't care about our family. We would not recommend this company to anyone.
